Captivate 6 not reporting quiz correctly to LMS

I am using Captivate 6 and SumTotal as the LMS.
When I complete a quiz with 10% or less it doesn't show the results in the LMS. Scores above 10% are recorded correctly.
I really can't fathem what the problem may be. I have not seen this problem with Captivates 4 or 5.
Has anyone else encountered this, and what was your resolution?
Thanks,
Frank

Similar Messages

Captivate 5 not Reporting Quiz scores correctly in LMS

Our organization is transitioning to Captivate 5 from Captivate 4. We are using SumTotal as our LMS. I took a CP4 project and converted to CP5, then uploaded it as a test. The results were dismaying.
Captivate 5 Scorm 1.2 apprears to send scores to the LMS instead of scaled scores. For example; If you have 20 questions the scaled score should always be 0 to 100.
In the example I converted from Captivate 4, I have 15 quiz questions. In my first try I scored 60% on the Quiz. Captivate reported to the LMS a percentage complete of 0 and a score of 90%. In my second attempt I scored 80% (which is required for passing from within the Quiz setup) and Captivate reported to the LMS 100% complete and a score of 100%.
I repeat, all worked fine with the same course published as Captivate 4.
I work for a very large multinational company. This is a killer for us if we want to go forward with Captive 5. In fact, I have just spent a lot of money upgrading everyone in my department - money wasted if we can't use the output with our LMS.
Does anyone have any ideas, and is there a way to get to someone at Adobe if this forum is unable to provide answers?
Sorry to sound panicked, but I guess I am.
Frank

Hi all
You're absolutely right. Adobe silence is extremely unsatisfactory and unprofessional. Below are the email correspondences. Does anyone know who are the President or the CEO and the email address? I think it’s about time to find out why from the top man himself.
Best regards... Flavian
From: Flavian Lim [mailto:[email protected]]
Sent: Tuesday, 21 September, 2010 12:00 AM
To: '[email protected]'
Subject: FW: Quizzing related forum posts?????
Importance: High
Hi Vish
Please furnish me with your updates immediately.
Best regards... Flavian
From: Flavian Lim [mailto:[email protected]]
Sent: Sunday, 12 September, 2010 8:18 PM
To: '[email protected]'
Subject: FW: Quizzing related forum posts
Hi Vish
Any updates? My timeline is behind schedule.
Thanks & regards... Flavian
From: Flavian Lim [mailto:[email protected]]
Sent: Friday, 10 September, 2010 1:24 AM
To: 'Shivaswamy Viswanath'
Subject: RE: Quizzing related forum posts
Hi Vish
Thanks for following up the issues. Attached, please find the files requested.
Hope it helps.
Best regards... Flavian
From: Shivaswamy Viswanath [mailto:[email protected]]
Sent: Thursday, 9 September, 2010 11:35 AM
To: [email protected]
Subject: RE: Quizzing related forum posts
Hello Flavian,
Can you share the cptx file with us?
Thanks,
Vish
From: Flavian [mailto:[email protected]]
Sent: Wednesday, September 08, 2010 10:17 PM
To: Shivaswamy Viswanath
Subject: Re: Quizzing related forum posts
Hi Vish
Yes, they are all checked.
Please revert soonest.
Thanks... Flavian
Sent from my BlackBerry Wireless Handheld
From: Shivaswamy Viswanath <[email protected]>
Date: Wed, 8 Sep 2010 15:48:38 +0530
To: [email protected]<[email protected]>
Subject: RE: Quizzing related forum posts
Hello Flavian,
Looks like the interaction data for the question is not captured. Can you please check whether ‘Report Answer’ option is checked in ‘REPORTING’ accordion of Quiz PI for all question slides? If not, can please enable this option and check it out?
Thanks,
Vish
From: Flavian Lim [mailto:[email protected]]
Sent: Wednesday, September 08, 2010 2:17 PM
To: Shivaswamy Viswanath
Subject: RE: Quizzing related forum posts
Hi Vish
Attached, please find a copy of the student record file as requested.
Thanks & regards... Flavian
From: Shivaswamy Viswanath [mailto:[email protected]]
Sent: Wednesday, 8 September, 2010 2:50 PM
To: [email protected]
Cc: Suresh Jayaraman
Subject: RE: Quizzing related forum posts
Hello Flavian,
Thanks for the reply. Regarding the thread Captivate 5 not Reporting Quiz scores correctly in LMS we would like to investigate further. Can you share those XML files with us? It can be found in Wamp Server, captivate results folder. Can you please zip it and send it to us?
Thanks,
Vish
From: Flavian [mailto:[email protected]]
Sent: Sunday, September 05, 2010 1:31 PM
To: Shivaswamy Viswanath
Subject: Re: Quizzing related forum posts
Hi Vish
The configuration is exactly as described in the Adobe help. Both the quiz and Wampserver is on the same machine. The rest is as per stated on the forum thread.
By looking at the results of the Cp5 Quiz Results Analyzer, does it make any sense? The statistics doesn't fit in at all.
Appreciate your interest in this issue. Hope we can work towards resolving this issue.
Best regards... Flavian
Sent from my BlackBerry Wireless Handheld
From: Shivaswamy Viswanath <[email protected]>
Date: Sun, 5 Sep 2010 11:39:40 +0530
To: [email protected]<[email protected]>
Cc: Suresh Jayaraman<[email protected]>
Subject: Quizzing related forum posts
Hello There,
This is Vish from Adobe Captivate Team at Adobe. I have observed multiple threads from you on the issues you are facing with Quizzing feature. I thought of mailing you to know the issues you are facing so that I could look at them. Can you please mail me those issues and if possible few sample files too?
Thanks,
Vish

Captivate 7 quiz not reporting interaction data in LMS

Hello,
I just finished uploading a quiz created in Captivate 7 and was able to generate a report showing the interaction data from my LMS. I have added another quiz and am having trouble generating the same report. It generates blank...any ideas why? The two quizzes both have random question pools they are using but one is using pool1(quiz 1) the other pool2 (quiz 2). I removed pool1 from quiz 2 so that it wouldn't use any questions from pool1. I did verify that NONE of the quiz question interaction ID's are same (if that matters). I have checked all quiz preferences against the 2 quizzes and everything is the same.

Have you investigated which versions of Flash player your various users were on?
This sounds more to me like a Flash Player issue.
Ask all of your users to update their Flash Players and then try again.
If they still seem to be experiencing issues, upload some modules of the course temporarily to a web server location and give your users a link to try and play the modules from that location. If they can play the same course modules from a web server but cannot get them to play from Skillsoft, I'd be blaming the LMS.
It's not uncommon for an LMS vendor to blame the authoring tool.

Captivate 3 Not Reporting Scores to TEDS LMS

Hello Everyone,
Thanks for taking a moment to read through this.
I'm trying to build a course in Cap-3, using the TEDS LMS (SCORM 1.2).
The course runs fine, but is not sending the scores to our LMS. I'm not the *most* techincal of folks, but I want to exhaust my troubleshooting first.
Here's what I've tried.
First:
Screen shot of the repeated failures (quiz is a generic 2 question quiz):
It's a little hard to see, basically it shows my three quiz results with "Failed" after each.
Each time I took the quiz, I passed with 100%. I set the pass threshold to 80.
Here are the steps I've taken so far:
http://forums.adobe.com/message/122880#122880
Attempted steps in PDF, adjusting HTML to increase SCORM API load time
Adjusted HTML to comment out one line
Added a blank button slide
http://forums.adobe.com/message/751946#751946
Attempted to change quiz information to the following:
-Complete/Incomplete
-Quiz Results Only
-Score
-Report Score (And Report Score and Interactions)
Same Forum:
Added a button on a new slide that executed LMSFinish() javascript.
All tests result in a failed result.
I know there's a lot of other technical tests I can run, but basically my only options right now are to modify things in Captivate and upload new tests to TEDS FTP.
If you feel I've exhausted all my options, I understand!
Thanks for your assistance.
Paul Trively

I've not lookede through the previous thread, but you've done variations on the settings?
You have tried Pass/Fail instead of Complete/Incomplete? Generally, if you want a score to show, you need to use Pass/Fail. That's not always true, but a score is generally not associated with Complete/Incomplete in SCORM 1.2 (in my understanding).
Have you tried the lesson through any test suite outside the LMS itself? That'd be my next step. The ADL Test Suite is the 'offical' tool for such testing but isn't very user friendly. Otherwise I'd suggest Rustici's Test Track
http://www.scorm.com/scorm-solved/test-track/
or the Reload Editor (which I've not used and am not 100% sure is for SCORM validation)
http://www.reload.ac.uk
Run the lesson through some SCORM tester and see if the values passed are what you expect. If not, change the settings, publish, and test again. A lot more efficient, hopefully, than going through the LMS itself and allows you to possibly determine an LMS issue over a lesson issue.
HTH
Erik

Adobe captivate not reporting to quiz results analyzer

when posting results at the end of the captivate webinar it reads "unknown error." Help!

Hello,
Maybe too late but...
I'd the same problem when the quiz and the quiz results were on different servers. But since I moved the quiz results (with the .php files in the root) to the same server where the quiz is, everything is ok.
bye
Philippe

Second battery does not report status correct - probably BIOS bug

Hi,
I have a T61 laptop and recently bought a second battery (for the CD drive slot).
The problem is, the status of the second battery is not properly reported. Sometimes it doesn't show the status (charging, discharging etc.), sometimes even not the capacity. This is a problem, as this can cause my laptop to shut down when one battery is running out of power, while the other is still full.
This happens both in windows and linux. You can see some more details here:
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I'm pretty sure that this is a bug in the BIOS. Is there any way I can contact the people who are working on the BIOS? I tried to use the web support form to get in contact, but the support told me to contact the nearest service center - not very helpful.

On its home page http://www.ngolde.de/yacpi.html is a mention that there may possibly problems with battery status. You should probably try to contact the developer.

Disk Utility Not Reporting Space Correctly

I often add very large files to my system before compressing them, sending them to clients, and then deleting them. This process leaves me constantly thinking about how much disk space I have free. Disk Utility, and an Apple approved app called DaisyDisk (space visualization) typically help me accompish this. Sadly, as of this week I seem to have a problem. When I went and looked the other day Disk U was telling me that 250gb of my 320gb drive is in use. This seemed high to me, but to be safe I thought I'd delete some files I didn't need. After deleting a bunch of videos, and a backup of my Main Identity (19gb) from my system, I'd assumed I had freed up about 24gb, but when I went back into Disk U it was still showing the same 250gb in use. Yes I rebooted my system, and made sure the trash was empty. As I investigated further I did a get info on all 6 folders on the MacHD and they added up to about 170gb. That seemed more realistic, so I did a get info on my MacHD and again it showed the same thing 170 in use and 148.something available. Note: I have no partitions on this drive. But yet, still when I go to Disk U it seemed to be stuck at only 64gb free. Today when I went and looked again I am still seeing the same amount in use and free on the MacHD get info, but on Disk U now I am seeing 108 free and 211 in use. Why the difference? I would think Get Info was pulling from the same place as the mac disk utility.
Would appreciate any insight!
AG

fane_j, again thanks for the heads up on the dated profile ... it's fixed now.
1) I am running Lion, and not sure how or why I posted in the snow leopard category.
2) It says:
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Profit and Loss Statement not reporting the correct values

I am running the annual P&L report with posting dates dates of 01-01-09 - 09-30-09 and using Year-to-Date in the second column. When I run this report one of the accounts should as of 09-30-09 reflect a balance of $145,831.52 but the report is showing $1,086,801.39. The actual amount in that G\L account as of today is $162,849.90.
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Version 2007, PL 42.
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LMS not reporting complete for slide views

Hi,
I am trying to get my captivate projects to report competion status as complete to the LMS based on slide views. For testing I have created a very simple two slide Captivate. Both slides have 3 second durations, one caption each and nothing else, so the whole project runs for 6 seconds without any pauses, quizes or interactions of any kind. I have used SCORM cloud to view the SCORM calls being made by the package, and it is not reporting completion to the LMS.
I am using the following settings in reporting:
Any help will be really appreciated. Im about to watch http://www.adobe.com/cfusion/event/index.cfm?event=set_registered&id=1775550&loc=en_us to see if that can help. My backup plan is to put an interaction on the last slide but that's going to mess with my quiz results for the projects that do include quizzes (This is also why im reporting Quiz Results and Slide Views).
Note: with these settings, passing a quiz causes the captivate to report completion.
Thanks for any help
Andrew Downes

I'm not sure of this and defer to any contrary/additional replies that may follow...but...
Past versions of CP have required some sort of scored interaction in order for the lesson to properly report via SCORM to the LMS.
If you have a CP lesson without any scored interactions (no 'reporting'), that may be why completion is being recorded to the LMS.
SO try setting up one scored interaction as you suggest.
For CP lessons that do have quizzes, you won't need that separate scored interaction.
You'll also likely want to change you settings to just 'Slide Views Only' if you just want completion reported based on them viewing the whole project, and I suspect Slide View Completion should be 100, not 10...
Let us know how that goes...
Erik

Captivate Quiz Not Reporting Correctly in LMS

I am using Captivate 5.0 to publish a project to an EKP LMS. I am able to get the file to show complete in the LMS, but the quiz is not reporting correctly. Instead of a percentage it is reporting the number of points earned. Is there any way to have a percentage reported instead? I would appreciate any suggestions. Grace

Hi Grace,
Can you check the Highlighted part and reset your Radio button to 'Percentage'--
Thanks,
Anjaneai

Captivate 7 - Incorrect Answers not allowing quiz to Continue. Buttons not functioning correctly (Clear, Back, Next). I have Knowledge Check

I am experiencing a problem with the Quiz feature of Captivate 7. Correct answers are submitting o.k., but Incorrect answers are not. You cannot go forward with them, i.e., the program will not Continue or go to the next question with an Incorrect answer in the Assessment.
This presentation has 15 Knowledge Check questions (0 points) and 10 Assessment Questions (10 points each).
Also the buttons don't always work correctly, i.e. Clear, Next, Back.
What could I try?

Thank you for your response. No. I didn't do anything like that. I figured that I should probably divide this into 2 parts and aggregate them. That was going to work, but I checked with one of our other users in TX. He told me that what they always do is to divide up the presentations into 2 parts. They don't aggregate them, but instead, let the LMS take care of going from the learning module (with the Knowledge Check questions) to the Assessment Module. Once you exit from the learning module, you immediately go into the assessment.
Captivate 7 doesn't really allow for this type of test without aggregation or an LMS. You can have a pre-test, but it expects those questions to come at the beginning of the course, not to be interspersed throughout the course. I also found that using the Question Pools gave me more flexibility in moving Knowledge Check questions around using the Filmstrip.
The other interesting thing was that the TX expert told me to remove the Accessibility Feature because, apparently, it causes other parts of Captivate not to work. I found that to be strange.

Adobe Captivate Quiz Analyzer not reporting

When I login to Captivate Quiz Analyzer the Course selection shows what appears to be a course code and the student name and I can not generate a report. Please see the screen shot attached. Any Help? Thank you!

Please see the answers to your question in red below.
Thank you,
John P Dietz | Supervisor, Education Services | Digital Printing Solutions
| Graphic Communications Group |
Eastman Kodak Company | 3000 Research Blvd | Dayton, OH 45420 |
[email protected] | 937.259.3406 Office | 937.781.8406 Fax |
www.kodak.com
The information contained in this e-mail is confidential. It is intended
only for the use of the named recipient(s). If you have received this
e-mail in error, please immediately inform the sender and delete the
message. If the reader of this message is not the intended recipient, you
are hereby notified that any dissemination, distribution, or copying of
this communication is strictly prohibited.
From:
Himanshu satija <[email protected]>
To:
jpdietz <[email protected]>
Date:
02/25/2014 11:34 AM
Subject:
Adobe Captivate Quiz Analyzer not reporting
Re: Adobe Captivate Quiz Analyzer not reporting
created by Himanshu satija in Adobe Captivate - View the full discussion
Hello,
Can you tell me the version of Adobe Captivate quiz result analyzer you
are using ? 1.5
Can you tell me the version of Adobe Captivate from which the course was
published ? 5.6.3.631
What happens when you click on Generate Report ? I get the error "No
results available for this course."
Thanks and Regards
Himanshu satija
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Display issues with languages other than English (also related: slide results not reporting to LMS)

Running: Captivate 6
I'm having two
issues that I thought was only tied to Cyrillic characters, but appears to be with multiple languages (confirmed with Brazillian Portugese, Latin American Spanish, Swedish and Russian).
1. Quiz Pass/Fail result message appearing truncated (top and bottom of message is cut off, or message appears wrapped and overlaps)
I've attempted converting the text to a UTF-8 format and tried that as well, but had no success.
2. We have a 108 slide test created in Captivate v6; the English version pushes all 108 slide results to our LMS without issue. When we created the version in Russian, one slide refused to push slide results.
Steps to confirm/resolve:
I've confirmed the settings are identical on the project and on the slide between both the EN and RU versions
I've pasted the russian text into the working EN project and published/tested and that particular slide does not push results to the LMS (the only thing changed was the text on the existing slide)
I've tried duplicating working slides and replacing text; it fails to report
I've tried converting the text to a UTF-8 format and replacing the text; again it fails to push slide results to our LMS
I've tried about every option I can to get the RU version fo the test working (pushing results for all 108 slides); Out of desperation I've created a work around which is putting the question and answer options in as images (not text) and then the test pushes all 108 slide results. This leads me to believe that the issue is regarding how the font is viewed/read by Captivate 6 and ultimately reported to our LMS (SABA).
I've reached out to our localization company (SDL) and their only suggestion was the UTF-8 formatting (which failed).
Please help! Thanks!!

Hi,
If your homepage framework is working for German language then check if your setting are properly maintain for Area Group Key SAPDEFAULTESS_ERP2005 in French Turkish Portugese..
Solution:Login to system in each language i.e FR, TR, PT
navigate to SPRO>FA>TM>ESS>Homepage FR> select Header & Area Group Pages>
Select Define Area Group Pages > Add Entries> Select the SAPDEFAULTESS_ERP2005 Key check weather the Area Group
Role Text is maintain for FR TR PT if not maintain the translation your problem will be resolved.
Do let me know the status of homepage..
Regards
Swapnil

Can my captivate module report the maximum score of a quiz?

Hi All,
Is there a setting I am missing on my captivate module that would allow the maximum score of a quiz to be reported back to our LMS.
We have scorm modules from around 5 different vendors that do report this information back, however, mine do not. One of these vendors also creates the scorm courses in Captivate so I know it must be something I am overlooking?
Many Thanks in advance
Chris M

Chris,
I believe I know what you're talking about. I've seen SCORM Captivate lessons stop recording the score in SumTotal once the mastery score has been met. Failed attempts will record an accurate score, but as soon as the passing score is hit the lesson is marked complete. If this is the same problem you're experiencing, there are other posts on this board describing the same problem. The only way I've been able to address it is to change the Quiz Manager settings so it reports the Score and Slide Views. I set the Slide View percentage to a value that will allow the users to get to the end of the assessment. Reporting the Slide Views in addition to the score keeps the lesson open. The downside is the user can't skip around the lesson or they may not hit the slide view percentage value.

Problem with registering Captivate Quiz score in LMS

We are using Integrity e-Learning’s WBT manager for our
LMS. We have been using Captivate (SWF files) for several months to
show simulations for software. Generally we are quite happy with
the software.
We have been able to easily create a quiz (a Captivate
generated SWF file) and access it through the LMS (using a HTML
frameset), unfortunately we are having trouble passing the
numerical score the quiz generates to the LMS.
When a student takes a Captivate Quiz (bound into a SWF
file), the final score displays on the final frame of the SWF file,
but is not getting passed to the LMS. All the other data seems to
be fine. So far we are only viewing status using the Lesson
Progress Report, which indicates “no score (n/a)”. In
this case we are embedding the SWF file into a HTML page contained
in a frameset.
We have been able to get a score successfully passed to the
LMS if we link directly to the .swf file, bypassing HTML
altogether, unfortunately we also get a warning about using Flash
Player and multiple warnings about downloading the
“aicc_int.asp” file.
I have read through:
“Output Options in Captivate” by Andrew Chemey
(Parts 1, 2, 3, and 4)
“Exploring Quizzing in Macromedia Captivate” by
Mark Fletcher
“Integrating Captivate-Generated Learning Objects into
WBT Manager, Part 1 and 2” by Carol Fallon
Has anyone had this problem and solved it?
TPK

Please contact me at [email protected] I have many
examples of Captivate passing scores sucessfully back to WBT
Manager. So hopefully I can help you figure out what is going on.
Carol Fallon
Integrity eLearning

Captivate 6 not reporting quiz correctly to LMS

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