Captivate 6 now unsupported???

Given the recent upgrade to Maverick, like most people who have done the same, Captivate 6 (and 7) will now not work. And you have announced that you have no plans to patch version 6.
So thank you Adobe. I expect you are still going to be collecting the last couple of months subscription fees off me for software that now no longer works.
Yes, I can downgrade my mac - which is going to take ages, as I will need to do a full back up so that I don't end up in a worse place than I am now. I can purchase the upgrade, but you are saying that the patch won't be available for a couple of weeks... With a deadline of this afternoon for some client work, you have really well and truly screwed me over.
Your arguement of 'Oh we didn't see this coming' is weak. You would have had months. And a simple email out to all the Captivate subscibers would also have been nice. I'm too busy trying to earn money to plunder the forums on a hourly basis.
Anyway, enjoy my £50 or so a month, and have yourselves a really good Christmas party for a job well done this year.
Thanks.

Hello,
Accept our apologies for the inconvenience.
As of now, we do not have any timeframe for CP6 patch on MAC 10.9 but we are trying our level best to fix this issue.
Once there is a patch available, information will be shared on Adobe.com and Social Media.
We appreciate your Time and Patience.
Thanks,
Vikram

Similar Messages

Leopard now Unsupported by Apple now that Lion is out?

I see now on wikipedia that Leopard is now Unsupported by apple as of today but is it tru? i do not see on apple web page that they discontinued support for leopard they only used to have Security Updates Only and now that is for snow leopard http://en.wikipedia.org/wiki/Mac_OS_X_Leopard . they just put out iTunes 10.4 for leopard and safari 5.0.6 for leopard today i do not call that unsupported. What do you think??????? (This is a big thing for me because i do not have a intel mac and do not have the $ to get one right now my g5 is all i need)

christopher rigby1 wrote:
Mac Man JW wrote:
flash was a big thing for me but oh well alot of the stuff i do work's with 10.1. i mean security updates that is my main thing to keep up to date
Yes, that's important. G5s running Tiger or Leopard are still viable - most websites still function, and as long as you still keep things like iTunes (9 or 10) and Safari (4 or 5) up to date, things should be ok for you. The most important thing is that if your computer delivers what you need it to do, then why upgrade and incur horrendous software upgrade costs too?
I just looked on wikipedia again and now leopard is "security updates only" again the same with snow leopard. so there still is new security updates for Leopard and Snow Leopard and new apps for leopard just released today (Safari update and iTunes 10.4 for Leopard) so apple is still supporting Leopard and new apps for Leopard Just not 10.4 Tiger. only way i will believe when the time comes that Leopard is not supported is when apple says so on apple.com Like they did with OS X 10.4 Tiger. so Leopard is safe for now!!!
christopher rigby1 wrote:
Mac Man JW wrote:
flash was a big thing for me but oh well alot of the stuff i do work's with 10.1. i mean security updates that is my main thing to keep up to date
The most important thing is that if your computer delivers what you need it to do, then why upgrade and incur horrendous software upgrade costs too?
Your Right, if it is not broke don't fix it!!

Adobe Captivate 7 unsupports Adobe Captivate 8?!

Hi all, I have a problem with Adobe Captivate 7: I have to work on a project (video) created by Adobe Captivate 8, but I can't open this file...what's the matter? Projects created by Captivate 8 are unsupported by Captivate 7?!
The view I see is this:
Thank you so much!

Adobe products have never worked like Microsoft products. There is generally no way to open and work on a project once a newer version of the software creates or touches it.
Cheers... Rick

If we subscribe to Captivate now will we automatically get the 6.1 update?

Hi there,
We'd really like to make use of the drag and drop functionality which is available in the 6.1 update for subscription users. Does anyone know if we subscribe now will we get the update or is it only for existing subscribers?
Also do you know if the drag and drop will be HTML5 compliant? We use the drag and drop widget from Infosemantics which works really well but doesn't work on iPads, etc as its Flash based.
Thanks in advance for any advice.

Hi there,
If you will subscribe now (monthly or annually) you can download 6.0.1.240 and after installing and entering your subscription ID, you can update that to 6.1.0.319.
As 6.1.0.319 is available for existing and new subscription customers.
Drag and drop functianality works fine on I-pads, I-phones and HTML 5 supported browsers.
Thanks.

ITunes on XP unsupport Vunerable?

Hello Friends,
I am on an XP machine and now unsupported, what can I use for a calendar that iTunes will sync with?
I had thought of trying to use iCloud, (in the clouds), meaning not on my machine, but how can that work? For instance I have always thought that using iCloud this way was strictly to have a backup of my iPhone 4s calendar in the clouds.
Then I thought of putting iCloud on my machine, but unless I am missing something, would that not be the same as using my Outlook 2010 as it would be susceptible to all the XP breaches, correct..?
Any advice or suggestions would be more that appreciated.
Thank you Friends.

Hi David,
Since you are using iCloud to sync your calendar, you could also use the icloud.com website for your email needs if you wish. However, this would involve creating an email address that ends in @icloud.com. You could forward your existing email account to the @icloud address. Doing this will enable you to send and receive emails from the web at www.icloud.com. The email activity from this email address will be synced to your iPhone. Here's some additional information:
iCloud: Set up an @icloud.com email address
http://support.apple.com/kb/ph2620
I hope this information helps ....
- Judy

How do I roll-back to the previous version of Firefox? An auto update occurred and now one of the programs used at the office (ACT! v6.0 SwiftMail) won't run with the browser.

The office I work in uses a very old version of ACT!, an accounting package. This package has a component called SwiftPage, an antiquated email system that enables us to email from the ACT DB. SwiftPage runs via the web browser.
Firefox just did an auto update (that I will have to find out how to turn off) and now SwiftPage won't run as it is not compatible.
Can I "roll-back" my version of Firefox or do I have to uninstall and try to re-install an older version?
HELP!

Try loading and using the add-on from this link: https://addons.mozilla.org/en-US/firefox/addon/add-on-compatibility-reporter/
Many add-ons do in fact work if you force them to run. The procedure to roll-back is given in this article: [[installing previous versions of firefox]]
Unfortunately the official Firefox policy is that you downgrade to 3.6 which is supported for a while longer, and not the now unsupported Firefox 4. If after installing and running the ''add-on compatibility reporter'' you still have problems there are ways around the official policy.
I think it is absurd that Firefox 4 may be used by tens of millions of users one day and a few days later those that upgrade to Firefox 5 should be not only told not to use a now unsupported browser, if they need to revert due to problems, but are actually obstructed in attempts to do so. See also [/questions/840397#answer-205154]

The college uses, E-bray, to read the E books from the library. The previous version of Firefox worked great with the plugin. When I upgraded to the next version of Firefox now the plugin will not work.

E-bray is a reader that allows me to easily read the college's Library's selection of electronic media. I am running version 5.0 of Firefox and the other version worked fine. It may have been version 3, I think. I have version 3 in my download. Can I load this version back onto my lap or will this really mess things up?

Try loading and using the add-on from this link: https://addons.mozilla.org/en-US/firefox/addon/add-on-compatibility-reporter/
Many add-ons do in fact work if you force them to run. The procedure to roll-back is given in this article: [[installing previous versions of firefox]]
Unfortunately the official Firefox policy is that you downgrade to 3.6 which is supported for a while longer, and not the now unsupported Firefox 4. If after installing and running the ''add-on compatibility reporter'' you still have problems there are ways around the official policy.
I think it is absurd that Firefox 4 may be used by tens of millions of users one day and a few days later those that upgrade to Firefox 5 should be not only told not to use a now unsupported browser, if they need to revert due to problems, but are actually obstructed in attempts to do so. See also [/questions/840397#answer-205154]

Adobe programs dont work with Captivate to capture/record

Hi there.
I've had problems with Captivate capturing screen recording from Adobe Premier cs5, where it would not show any of the video which was being edited. I figured this was just the video issue and worked around it by just not showing the video preview for the small thing i was demonstrating, it wasnt a big deal if it was just isolated to this.
Next I was using Adobe Photoshop and setting up a little demo on how to fill objects. Captivate did not pick up the cursor, it shows a ugly black box.
I also want it to pick up the full motion of my mouse cursor in photoshop, but it doesnt come close, so as im narrating how to do something, my actual mouse is not showing at the same time as im saying it which is essential when you are trying to show a way to FILL a certain area of a shape.
I had plans to do many things with captivate, now it seems i am going to have to switch back and forth with Camtasia, convert to AVI the parts that Captivate does not handle, and then import them into Captivate to make my demonstrations look seemless???
I have a lot planned for Adove CS5 Flash, is this also going to give me the same problem?
I have already searched for a solution tot his, and everyone has said that captivate does not capture things where there is overlayed content etc etc...
This strikes me slightly insane when Camtasia does it so well, and Im using an Adobe program to provide training on Adobe programs...
If anyone knows any delevopers for captivate on here, can they PLEASE look at this right now as im slapping myself wondering why this is the case and how im going to plan to do all the simulations half with camtasia and half with captivate on Adobe products we use at my work.....
Oh see the below link around slide 42 to get an example of what im saying here..
http://www.blcstudents.com.au/tutorials/col-fill/colour-fill.htm
or you can check out
http://www.blcstudents.com.au/tutorials/wp/?page_id=35 its at the bottom of the page.
Anyway im worried about what to be doing at this point, I got captivate for adobe products, not for other products and programs out there.
Cheers for any help,
Ben.

Just out of curiosity, are you able to modify the mouse cursor AFTER doing the captures once you're back in Captivate editing them?
For example, are you able to select the mouse for the slides where it added this wierd square cursor, then choose the normal arrow cursor from the Properties tabl > Options accordion?
Or are you able to delete the mouse from these same slides, and add it back again, and then select the cursor you want?
Have you found that there is nothing you can do to change this particular cursor on these slides?

Got CS2 To Install but now getting notified that "user name, organization name or serial number is missing or invalid."

After much frustration, got CS2 installed to replace my now-unsupported CS1. Went to open Adobe Photoshop and got your Adobe Photoshop user name, organization name or serial number is missing or invalid.

First, Ganesh, your response isn't helpful because that link just explains why I had to download CS2 in the first place. Your response is the same that I got through repeated interactions with Adobe support personnel. If you're not going to provide a solution, then do not reply at all.
Second, GautamBehl, that doesn't explain why I was getting the notification when I tried to open Photoshop after successfully installing the CS2. Perhaps I should have been clear and explained that I was installing the "3 disc" CS2 design suite.
Here's the workaround I discovered. I downloaded Photoshop CS2 separately and had no problem. I would suspect that doing likewise with the other programs would get a similar result. I would expect that Adobe would fix the problem with the CS2 suite of programs, but according to my ineractions with Adobe support, are more interested in trying to sell recent software to users that they have just frustrated.

Unable to open Captivate v5.5 with Windows 7

A colleagure created a project using Captivate v5.5 / Win XP.
Now she is trying to open it with Captivate v5.5 but with newly installed Win 7.
After clicking on the file to open it, the progress bar stops at 30% and nothing else happens.
The project does not open.
Does anyone know why this might be and how to overcome the problem?
I am on v5.5 / Win XP and it opened OK for me.
Noel

OK here is what we have and still we have no luck.
My colleague had a laptop with Captivate v5.5 and Win XP. Everything was working just fine.
She just had Win 7 installed and is unable to open the project.
After checking - she had Admin rights and she is trying to open the project from within Captivate, and still no joy.
I sent her one of my v5.5 files, still she cannot open it.
Not being a technical person you must excuse what may seem a dumb statement but could it be that newly installed Win7 is drawing more resources (or other techinal bits) from her laptop than Wix XP did, and as a result Captivate v5.5 can no longer run correctly?
Does she need to take her lap top to IT and get them to ensure she has extra "oomph" to run Captivate now she has Win 7?
Noel

Menu Builder for Captivate 4

Hello!
I just downloaded the Captivate 4 and I'm trying to find the
Menu Builder. Does Captivate 4 still have that piece of
functionality?
Any advise would be greatly appreciated.
Thank you!

Welcome to our community, Kevin
I believe MenuBuilder disappeared with this version. I'm
guessing that because Captivate now has a built in menuing
functionality and they are providing the aggregator with Captivate
4, they decided to drop MenuBuilder.
Cheers... Rick

UCCX 8.0 agent desktop unsupported features on agent phone

I have been reading the release notes for UCCX 8.0(2) in preparation for an upgrade from 7.0. I see in the section titled: Unsupported Actions for Unified CCX Agents, that softkey features not supported on the agent phone includes PARK. PARK is used extensively by our agents in version 7.0. Is this something new with version 8.0? I don't understand why this would be now unsupported in a newer release.
Your replies are appreciated,
Mark

Hi Mark
That has been unsupported for as long as I can remember.
Whilst there is a fairly large list of things that aren't supported, exactly why they aren't supported varies a lot... for example, use of Pickup causes all sorts of problems including stuck-in-reserved agents, calls being dropped, spurious not ready states etc.
Join/DirTrFr tend to cause statistical errors (e.g. oldest in queue 1[00:00:00] or similar)
I always recommend to customers that they have a custom softkey set that removes all these, but some think a particular features is so important that they are willing to live with the side effects (which generally means doing out of hours Node Manager restarts to fix up stats and so on).
If you are using Park, and don't have problems... then it's up to you whether you continue to do so. Just be aware that if you get a problem, raise a case and TAC blame it on this, you will kind of be on your own.
As a general rule - anything that might affect the call whilst it's in the control of UCCX (i.e. up to the point that the Agent has answered a presented call) is likely to cause you fairly major issues (i.e. ones that involve calls being lost or agents being put out of work temporarily). Anything after the agent has answered (like Park) is more likely to just screw your real time reports up...
Hope this helps...
Aaron
Please rate helpful posts...

Captivate Adding JPEG images! HELP!

Good day all,
I am having an issue with Captivate, that I've never had
before. I've used Captivate now to develop interactive simulations
on three other projects, so I'm familiar with Captivate itself.
However, just recently I started developing more simulations for a
interactive tool that we use here at work. But on every simulation
that I have recorded so far, Captivate seems to be inserting1-5
JPEG images on the first slide. I can't delete these, and when I
do, it completly freezes Captivate. These images have slowed down
Captivate so much. I can't even access the "edit" tab. i have to
double click another slide, and then it finally takes me to the
edit tab. Does anybody have any idea as to the problem?? I can
probably get a screen shot of these so called images in the time
area in Captivate itself.
Hoping somebody can help me out!

You didn't say what version you are running - that might be
important. You did say:
quote:
But on every simulation that I have recorded so far, Captivate
seems to be inserting1-5 JPEG images on the first slide. I can't
delete these, and when I do, it completly freezes Captivate
Let me restate the issue in beta-style steps, to see
if I have it "right", okay?
1) You are recording in one of the simulation modes ...
2) After pressing the END key to stop recording, you are
returned to Captivate where ...
3) Your new recording is waiting in storyboard view...
4) You cannot access slide #1 in Edit view, so you open any
other slide ...
5) And work your way back to slide #1 from there ...
6) To find that on slide #1 timeline, there are from 1 to 5
JPEG images ...
. . . .(that have nothing to do with the application you
recorded?) . . . .
7) And apparently not just any JPEG images but images
so large they actually burn all resources on your computer,
causing Captivate to freeze.
Please let me know if I'm restating your problem correctly
(above). I am nearly positive that I have
not understood you. But if that's the case, perhaps you
could restate the problem in the "step" format I've used here, so
that we can understand and try to resolve the issue. Thanks very
much!
.

Captivate 8 suddenly stopped loading

So I had been using captivate for a few weeks, then took a break for about 2 weeks. I came back to find that Captivate now won't load, EVER. I'm on a PC running windows 7, with Captivate 8 (64 bit) and Adobe CC. The intro splash screen (green with the extrudes squares) appears and says "Loading...." but it will stay there indefinitely.
When I check the Task Manager to see if it's frozen, it doesn't show up in the list of applications. Under processes it shows AdobeCaptivate.exe using 08 CPU and 258,728 K Memory, with AdobeCaptivateWS.exe *32 using 00 CPU and 4,204 K Memory.
We've tried deleting preferences, uninstalling reinstalling (multiple times) and can never get the software to load. It's the only piece of software acting up, and nothing has physically happened to the PC tower, so we're at a loss.
Does anyone out there have any suggestions on how to get this working again, or has run into similar issues?
Thanks,
Rob

Hi There ,
Fonts has been used by many applications and it seems that the issue was due to some corrupt fonts.
You can try to copy and paste few fonts first to its original location in C drive and then launch Captivate , if everything works fine then follow the same way again and copy few more fonts to its original location by which you can find out the corrupt fonts.
Regards ,
Ajit

Captivate crashes after "Runtime error" message

Captivate v5.5
I am creating question slides and when I clicked to edit the text I got the following error message
The result was Captivate crashed and - of course - I lost my work.
Does anyone know of this issue and what the cause is and how to correct it ?
Noel

FYI.....
Update on this issue
This morning I got some great help from Adobe Tech Support, Priyank Shrivastava.
After his kind help, checking my PC, tweaking some default folders etc I uninstalled and reinstalled Captivate v5.5
Then I created a brand new project, inserted 3 Multi Choice question with default buttons and when I tried to edit the text box I got the same error message as displayed on my initial posting.
Priyank had suggested that if the error happens again, maybe my User Account is corrupt and so I am now waiting for my IT people to create me a new profile to see if this fixes the problem. I dont think it will...dont know why, just dont believe it will.
Unless anyone reading this thread has any suggestions or has had a similar experience - I am at loss what to do.
I cannot work in Captivate now without saving each time I add a single word or after each and every action - so I dont lose my work when Captivate crashes - which it does now on a regular basis
I will inform you of any positive developments.

Captivate 6 now unsupported???

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