Captivate 6 trial fails

I am trying to install the Trial version of Captivate 6. The install fails, saying its not Genuine Adobe Software. Help?

Did you receive any error messages when downloading the software?  This error often occurs if the download did not complete successfully.

Similar Messages

  • Trouble installing Captivate trial on Mac OS

    I tried installing the Captivate Trial, it seemed to work fine, but once all was installed it didn't work.  The icon of Adobe Captivate would bounce several times and then disappear or become still.  I checked to see if it was running in the background somewhere (cmd)+(opt)+(esc) and it was not running.  I then uninstalled the application and removed all software.  I then went back to the adobe site and re-downloaded the application (after signing in).  Again the same situation happened.  Can someone help me?  Is there another step of this installation that I am missing?  I currently already have CS6 premium suite installed (so I have been through this installation process before-unless it has changed)
    Thanks!

    Hello,
    An update (7.0.1) to fix this issue on Mac OS 10.9 has been released.
    You may download the update from - http://www.adobe.com/support/captivate/downloads.html
    Enhancements and bug fixes are mentioned at http://helpx.adobe.com/captivate/kb/captivate-7-patch.html
    Regards,
    Sharad

  • Installation of illustrator trial failed

    Installation of illustrator trial failed
    Cant make sense of the error codes!!
    Exit Code: 6
    Please see specific errors below for troubleshooting. For example, ERROR:
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s)
    ----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x86) 11.0.61030.0 {873BE68F-480F-49A6-9649-F98CAB056AFC} -----------
    ERROR: Third party payload installer vcredist_x86.exe failed with exit code: -2147024546
    ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\Peter\AppData\Local\Temp\{26CE30C8-1F04-490D-96F1-5FBEFE1B41AD}\Illustrator_18_ LS20_win64\Adobe Illustrator CC 2014\payloads\Microsoft VC 2012 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x86) from Microsoft website - www.microsoft.com

    Hi Maarton,
    Please follow the link to resolve the issue: Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5
    -Ankit

  • Adobe Captivate Trial expires after one use

    I just downloaded the Adobe Captivate trial (Mac) and it only worked once. I'm pretty sure I have never installed this before on my Mac. Is there a known problem and fix for this?
    Thanks.

    Steverb2 if your trial is showing as expired then I would recommend evaluating the software on a different computer.  Please see Adobe trial software expired early - http://forums.adobe.com/thread/981369 for possible reasons your trial may have expired early.  There is no method available to extend an expired trial.

  • Install of Elements trial fails when installing Shared Technologies

    Have tried installing the Elements 10 trial on both an XP Pro and a Win7 Pro PC and have the same problem.
    Install of trial fails when installing Shared Technologies and then rolls back the install of the Elements Organiser.
    Anyone seen this before?   Any ideas?

    Can you please make your question a seperate thread?
    It would be helpful if you could please provide us the install log for it. Install logs can be found at C:\Program Files(x86)\Common Files\Adobe\Installers\ with name Elements STI Installer 1.0 <date>.log.gz
    Use a decompression utility such as Winzip to uncompress the .gz file. Once uncompressed, you will have a new file without the .gz extension. The filename could now be something like "Elemens STI Installer 1.0 11-21-2012.log."
    Open the .log file using notepad
    Copy the whole log and paste it here.
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html#main_Error__Below_mentioned_applications_have_failed_to_install__Shared_tech nologies_

  • System requirements for captivate trial

    I am a Mac User but I have an old Dell Inspiron 8100 laptop with Pentium III, 1.1Ghz and 512 MB Ram.  I am taking an elearning design class and need to trial Captivate which I can't on my Mac.  From looking at the system requirements, it appears that the Captivate trial download requires Pentium 4 to run.  Am I out of luck and stuck with the school's computer lab to play with Captivate and to build  a sample elearning class?  When will Captivate be available on a Mac?  The rumor is at the end of the year = is this true?

    Hi there
    Is your Mac Intel based? If so, you could run Parallels in order to use Captivate.
    As to when it will become available, only Adobe can say for sure. Indeed I fully expect it to be released by the end of the year. Actually, my own guess is that it will be sooner than that. I'm guessing that you will see it within the next three months.
    Cheers... Rick
    Helpful and Handy Links
    Captivate Wish Form/Bug Reporting Form
    Adobe Certified Captivate Training
    SorcerStone Blog
    Captivate eBooks

  • Captivate trial download fails to start

    Captivate downloaded attempts to start but fails what is the solution?

    Hi JCAW,
    Are you on a managed network. Please try the direct download: http://prodesigntools.com/adobe-captivate-7-free-trial-direct-download-links.html .
    Kindly follow the very important instructions before download.
    Regards,
    Romit Sinha

  • Installation trial  failed on MS Visual C++

    Hello,
    Can't install a trial of inDesign (also tried Photoshop and Illustrator). Get an error (see below). Installed Microsoft Visual C++ 2010 Redistritutable Package. Zie image.
    Restarted the computer. Tried again. Same issue.
    Adobe Photoshop 5 is present and working on my computer.
    How can I fix this?
    Answering in Dutch is no problem
    Thanks!
    Exit Code: 6
    Please see specific errors below for
    troubleshooting. For example,  ERROR:
    Summary --------------------------------------
    - 0 fatal error(s), 4 error(s)
    ----------- Payload: Microsoft Visual C++
    2010 Redistributable Package (x64) 10.0.40219.325
    {54B0C34F-18F9-11E2-BC1D-00215AEA26C9} -----------
    ERROR: Third party payload installer
    vcredist_x64.exe failed with exit code: 1625
    ERROR: Failed to install Microsoft Visual
    C++ 2010 Redistributable Package (x64). Please try installing it by double
    clicking on the executable at
    "C:\Users\Martine\AppData\Local\Temp\{A08AF726-5333-4B25-B13F-D7B1B23BE6C0}\InDesign_10_LS 20_Win64\Adobe
    InDesign CC 2014\payloads\Microsoft VC 2010 Redist
    (x64)\vcredist_x64.exe", or download and install the latest Microsoft
    Visual C++ 2010 Redistributable Package (x64) from Microsoft website - www.microsoft.com
    ----------- Payload: Microsoft Visual C++
    2010 Redistributable Package (x86) 10.0.40219.325
    {55B82130-18F9-11E2-8D43-00215AEA26C9} -----------
    ERROR: Third party payload installer
    vcredist_x86.exe failed with exit code: 1625
    ERROR: Failed to install Microsoft Visual
    C++ 2010 Redistributable Package (x86). Please try installing it by double
    clicking on the executable at
    "C:\Users\Martine\AppData\Local\Temp\{A08AF726-5333-4B25-B13F-D7B1B23BE6C0}\InDesign_10_LS 20_Win64\Adobe
    InDesign CC 2014\payloads\Microsoft VC 2010 Redist
    (x86)\vcredist_x86.exe", or download and install the latest Microsoft
    Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com

    start here:  Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5

  • Trouble with captivate trial download for mac

    im trying to download the trial version of captivate on my mac, the akamai netsession interface is now on my desktop, i go through installation, it makes that happy sound and says the installation was successful, but nothing actually happens, no new folders or documents, or applications, seems like sort of a dead end. 
    To investigate i clickedon Akamai in "other" of my system preferences is tells me the status is "forbidden" but I am the administrator and i have never used this free trial before, so why am I "forbidden?"
    Here's part of the diagnostic if that helps:
    This file was created on 2013-04-09 7:54:12 PM when a user initiated the "Generate Report" action in the Akamai NetSession Interface Control Panel or System Preferences. This is a report on the results of diagnostics tests concerning proper installation, connectivity, download and streaming capability.
    This data is intended to be used by support and technical representatives as an aid in diagnosing problems using NetSession on this computer. Users seeking help with NetSession problems may be asked by those representatives to click the "Generate Report" button to create a current report.
    OS version: OS X 10.8.3
    Interface Status Test
    Status: PASSED
    Interface Port Test
    Status: PASSED
    Interface Connection Test
    Status: PASSED
    Basic HTTP Download Test
    Status: PASSED
    Basic HTTPS Download Test
    Status: PASSED
    Basic Auth Download Test
    Status: PASSED
    Cookie Auth Download Test
    Status: PASSED
    Query Auth Download Test
    Status: PASSED
    CLIENT ATTRIBUTES
                        GUID: c973268d67665313deb5375e87e5121e
          Executable Version: 1.8.9
          Running Executable: netsession_mac
       Configuration Version: mac_4a26ad2_1.8.9-RC5
                   Is Online: Yes
    Is Client Upload Enabled: No
              Download Speed: 169984 bytes/sec
    PROXY EXCEPTIONS
    *.local
    169.254/16
    CLIENT CONNECTIVITY
                 CN Address: 195.59.54.84
        External IP Address: 37.208.135.46
               Mega Address: c973268d67665313deb5375e87e5121e(lan:udp:192.168.100.6:59331;rstrstatic:udp:37.208.135.46 :59331)
    NAT safe mapping period: 128 second(s)
            Firewall Active: yes
    /Users/raimey/Applications/Akamai/euc_state.json
      "updates":
        "cookieJar":
      "updates":
        "supportresources":
      "updates":
        "downloadrequests":
          "235052820":
            "urls":
              "http://trials3.adobe.com/AdobeProducts/CPTV/6/osx10/Captivate_6_LS12.dmg":
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                "wait":true,
                "checkcontentmd5":false,
                "usecontentdisposition":false,
                "resumefilename":"Adobe_Captivate_6_English_Mac",
                "urlSetId":235052820,
                "autopause":30,
                "resumeurl":"http://trials3.adobe.com/DlmResumeLink/www.adobe.com/cfusion/tdrc/resume.cfm?urlSetId=2350 52820&language=en&downloadName=Adobe_Captivate_6_English_Mac&product=captivate_EN_US&loc=e n_us",
                "cookiestring":"MM_TRIALS=12345",
                "resetdownload":false,
                "sequential":false,
                "originonly":true
            "urlsetid":"235052820"
          "588607797":
            "urls":
              "http://trials3.adobe.com/AdobeProducts/CPTV/6/osx10/Captivate_6_LS12.dmg":
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                "wait":true,
                "checkcontentmd5":false,
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                "urlSetId":588607797,
                "autopause":30,
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                "cookiestring":"MM_TRIALS=12345",
                "resetdownload":false,
                "sequential":false,
                "originonly":true
            "urlsetid":"588607797"
          "204237093":
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              "http://trials3.adobe.com/AdobeProducts/CPTV/6/osx10/Captivate_6_LS12.dmg":
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                "wait":true,
                "checkcontentmd5":false,
                "usecontentdisposition":false,
                "resumefilename":"Adobe_Captivate_6_English_Mac",
                "urlSetId":204237093,
                "autopause":30,
                "resumeurl":"http://trials3.adobe.com/DlmResumeLink/www.adobe.com/cfusion/tdrc/resume.cfm?urlSetId=2042 37093&language=en&downloadName=Adobe_Captivate_6_English_Mac&product=captivate_EN_US&loc=e n_us",
                "cookiestring":"MM_TRIALS=12345",
                "resetdownload":false,
                "sequential":false,
                "originonly":true
            "urlsetid":"204237093"
          "517068062":
            "urls":
              "http://trials3.adobe.com/AdobeProducts/CPTV/6/osx10/Captivate_6_LS12.dmg":
                "peerboost":false,
                "wait":true,
                "checkcontentmd5":false,
                "usecontentdisposition":false,
                "resumefilename":"Adobe_Captivate_6_English_Mac",
                "urlSetId":517068062,
                "autopause":30,
                "resumeurl":"http://trials3.adobe.com/DlmResumeLink/www.adobe.com/cfusion/tdrc/resume.cfm?urlSetId=5170 68062&language=en&downloadName=Adobe_Captivate_6_English_Mac&product=captivate_EN_US&loc=e n_us",
                "cookiestring":"MM_TRIALS=12345",
                "resetdownload":false,
                "sequential":false,
                "originonly":true
            "urlsetid":"517068062"
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            "contenttype":"application/octet-stream",
            "totalrecv":1274400,
            "searchBlackout":true,
            "suberror":0,
            "url":"http://client.akamai.com/misc/dev/test-objects/query-auth/rand-1MB.bin",
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            "size":1048576,
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            "integrityHashAlgorithm":"SHA1",
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            "cacheTimestamp":1365526501,
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            "enableEndgameForHttp":true,
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            "originurl":"http://client.akamai.com/misc/dev/test-objects/query-auth/rand-1MB.bin",
            "initiated":true,
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            "status":"COMPLETE",
            "originOnly":false
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