Captivate Quiz Not Reporting Correctly in LMS

I am using Captivate 5.0 to publish a project to an EKP LMS. I am able to get the file to show complete in the LMS, but the quiz is not reporting correctly. Instead of a percentage it is reporting the number of points earned. Is there any way to have a percentage reported instead? I would appreciate any suggestions. Grace

Hi Grace,
Can you check the Highlighted part and reset your Radio button to 'Percentage'--
Thanks,
Anjaneai

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Captivate 5 not Reporting Quiz scores correctly in LMS

Our organization is transitioning to Captivate 5 from Captivate 4. We are using SumTotal as our LMS. I took a CP4 project and converted to CP5, then uploaded it as a test. The results were dismaying.
Captivate 5 Scorm 1.2 apprears to send scores to the LMS instead of scaled scores. For example; If you have 20 questions the scaled score should always be 0 to 100.
In the example I converted from Captivate 4, I have 15 quiz questions. In my first try I scored 60% on the Quiz. Captivate reported to the LMS a percentage complete of 0 and a score of 90%. In my second attempt I scored 80% (which is required for passing from within the Quiz setup) and Captivate reported to the LMS 100% complete and a score of 100%.
I repeat, all worked fine with the same course published as Captivate 4.
I work for a very large multinational company. This is a killer for us if we want to go forward with Captive 5. In fact, I have just spent a lot of money upgrading everyone in my department - money wasted if we can't use the output with our LMS.
Does anyone have any ideas, and is there a way to get to someone at Adobe if this forum is unable to provide answers?
Sorry to sound panicked, but I guess I am.
Frank

Hi all
You're absolutely right. Adobe silence is extremely unsatisfactory and unprofessional. Below are the email correspondences. Does anyone know who are the President or the CEO and the email address? I think it’s about time to find out why from the top man himself.
Best regards... Flavian
From: Flavian Lim [mailto:[email protected]]
Sent: Tuesday, 21 September, 2010 12:00 AM
To: '[email protected]'
Subject: FW: Quizzing related forum posts?????
Importance: High
Hi Vish
Please furnish me with your updates immediately.
Best regards... Flavian
From: Flavian Lim [mailto:[email protected]]
Sent: Sunday, 12 September, 2010 8:18 PM
To: '[email protected]'
Subject: FW: Quizzing related forum posts
Hi Vish
Any updates? My timeline is behind schedule.
Thanks & regards... Flavian
From: Flavian Lim [mailto:[email protected]]
Sent: Friday, 10 September, 2010 1:24 AM
To: 'Shivaswamy Viswanath'
Subject: RE: Quizzing related forum posts
Hi Vish
Thanks for following up the issues. Attached, please find the files requested.
Hope it helps.
Best regards... Flavian
From: Shivaswamy Viswanath [mailto:[email protected]]
Sent: Thursday, 9 September, 2010 11:35 AM
To: [email protected]
Subject: RE: Quizzing related forum posts
Hello Flavian,
Can you share the cptx file with us?
Thanks,
Vish
From: Flavian [mailto:[email protected]]
Sent: Wednesday, September 08, 2010 10:17 PM
To: Shivaswamy Viswanath
Subject: Re: Quizzing related forum posts
Hi Vish
Yes, they are all checked.
Please revert soonest.
Thanks... Flavian
Sent from my BlackBerry Wireless Handheld
From: Shivaswamy Viswanath <[email protected]>
Date: Wed, 8 Sep 2010 15:48:38 +0530
To: [email protected]<[email protected]>
Subject: RE: Quizzing related forum posts
Hello Flavian,
Looks like the interaction data for the question is not captured. Can you please check whether ‘Report Answer’ option is checked in ‘REPORTING’ accordion of Quiz PI for all question slides? If not, can please enable this option and check it out?
Thanks,
Vish
From: Flavian Lim [mailto:[email protected]]
Sent: Wednesday, September 08, 2010 2:17 PM
To: Shivaswamy Viswanath
Subject: RE: Quizzing related forum posts
Hi Vish
Attached, please find a copy of the student record file as requested.
Thanks & regards... Flavian
From: Shivaswamy Viswanath [mailto:[email protected]]
Sent: Wednesday, 8 September, 2010 2:50 PM
To: [email protected]
Cc: Suresh Jayaraman
Subject: RE: Quizzing related forum posts
Hello Flavian,
Thanks for the reply. Regarding the thread Captivate 5 not Reporting Quiz scores correctly in LMS we would like to investigate further. Can you share those XML files with us? It can be found in Wamp Server, captivate results folder. Can you please zip it and send it to us?
Thanks,
Vish
From: Flavian [mailto:[email protected]]
Sent: Sunday, September 05, 2010 1:31 PM
To: Shivaswamy Viswanath
Subject: Re: Quizzing related forum posts
Hi Vish
The configuration is exactly as described in the Adobe help. Both the quiz and Wampserver is on the same machine. The rest is as per stated on the forum thread.
By looking at the results of the Cp5 Quiz Results Analyzer, does it make any sense? The statistics doesn't fit in at all.
Appreciate your interest in this issue. Hope we can work towards resolving this issue.
Best regards... Flavian
Sent from my BlackBerry Wireless Handheld
From: Shivaswamy Viswanath <[email protected]>
Date: Sun, 5 Sep 2010 11:39:40 +0530
To: [email protected]<[email protected]>
Cc: Suresh Jayaraman<[email protected]>
Subject: Quizzing related forum posts
Hello There,
This is Vish from Adobe Captivate Team at Adobe. I have observed multiple threads from you on the issues you are facing with Quizzing feature. I thought of mailing you to know the issues you are facing so that I could look at them. Can you please mail me those issues and if possible few sample files too?
Thanks,
Vish

Cp6 Quiz score reporting error in LMS

Looking for any inputs - this one's a bit strange:
I've been tasked with developing a course that allows the learner to test-out by jumping directly to the quiz. I've set up a series of advanced actions that allow one shot at the quiz without reviewing the course content, and actions that steer the learner back into the course after failing the quiz. All of these actions work, and the quiz score reports correctly each time within the course - the problem is what happens after that:
I leave the course and go to the learner profile on the LMS - instead of 100%, the score is reporting as 75% (4 question prototype). I've set preferences to complete the course and report the score - the course reports complete, the only error is the incorrectly reported score. When I leave the transcript page and go back to the course, the course opens to the last question in the quiz, rather than the last page visited - and the question is not completed. Is this a setting I'm missing on the Cp6 side, or do I need to interface with the IT guys running the LMS? I'm running Cp6 with the most current patches on a Meridian LMS.
Justenuf

In answer to Rod's suggestion to set the score to percentage:
Done - the client prefers that report anyway. Still seeing the stuff as described below.
In answer to Erik's questions above:
after the quiz, you have a quiz results screen that shows all the information you'd expect, right?
Right - the quiz results screen in the course shows the score achieved
If they passed, how do they close the lesson?
The "Continue" button on the results screen is set up to take them to a completion page. that page has an "exit" button that takes them out of the lesson and back to the LMS.
Does the LMS report the same result as the summary page?
Yes if the quiz is set up to "submit all" answers at once in Quiz:Settings. (However, this is not my client's preferred set-up - so I'm still searching for the answers below)
No if you have the quiz submit each answer individually - see below:
The scores reported on the results screens for the quizzes in the red box above were 100, 90, 80 and 80, respectively.
If they fail the lesson, how are they redirected back to the content?
The "Continue" button on the quiz results page is set up to jump to the first page of content if the score is below passing.
Then they go through the content?
Yes - its required at that point.
how do they retake the quiz?
the "next" button on the last content slide takes them directly to the quiz.
If they retake it, does the summary slide show the correct information?
In the "submit all" mode - this all works perfectly.
If set up to submit after each answer, if you fail the quiz and exit the course before retaking it, the score is reported correctly in the transcript - it seems as if it defaults to the minimum passing score in when you submit each answer individually.
again, how do they then proceed to close the lesson?
They exit the lesson using the "Exit" button, which closes it and takes them back to the LMS.
I'd suggest adding a 'continue' button to that summary slide (if there's not one already) and instruct the user to click, take them to a 'congratulations' page and instructions to now close the lesson.
Done - see above.
Do you have the lesson reporting 'after every slide' or 'send data at end'? If none of the above options help, try changing it from one to the other (in the 'template' options).
I've set it using the submit all checkbox in Quiz:Settings - not sure how to access template options - is this a menu I'm unable to find?
Thanks again for your time on this -
Justenuf

Captivate 6 not reporting quiz correctly to LMS

I am using Captivate 6 and SumTotal as the LMS.
When I complete a quiz with 10% or less it doesn't show the results in the LMS. Scores above 10% are recorded correctly.
I really can't fathem what the problem may be. I have not seen this problem with Captivates 4 or 5.
Has anyone else encountered this, and what was your resolution?
Thanks,
Frank

I am using Captivate 6 and SumTotal as the LMS.
When I complete a quiz with 10% or less it doesn't show the results in the LMS. Scores above 10% are recorded correctly.
I really can't fathem what the problem may be. I have not seen this problem with Captivates 4 or 5.
Has anyone else encountered this, and what was your resolution?
Thanks,
Frank

Captivate 7 quiz not reporting interaction data in LMS

Hello,
I just finished uploading a quiz created in Captivate 7 and was able to generate a report showing the interaction data from my LMS. I have added another quiz and am having trouble generating the same report. It generates blank...any ideas why? The two quizzes both have random question pools they are using but one is using pool1(quiz 1) the other pool2 (quiz 2). I removed pool1 from quiz 2 so that it wouldn't use any questions from pool1. I did verify that NONE of the quiz question interaction ID's are same (if that matters). I have checked all quiz preferences against the 2 quizzes and everything is the same.

Have you investigated which versions of Flash player your various users were on?
This sounds more to me like a Flash Player issue.
Ask all of your users to update their Flash Players and then try again.
If they still seem to be experiencing issues, upload some modules of the course temporarily to a web server location and give your users a link to try and play the modules from that location. If they can play the same course modules from a web server but cannot get them to play from Skillsoft, I'd be blaming the LMS.
It's not uncommon for an LMS vendor to blame the authoring tool.

CS6 Captivate Quiz not recording Quiz to SuccessFactor Plateau LMS

I've created a simple quiz in CS6 Captivate and it works on scorm.com. Why does this simple quiz not work on Plateau? Which is identified as a LMS supported in Adobe's Authoring tools.

Can you add some more inforamtion around your project.
Share us the Screen shot of Quiz Preferences-- Reporting Menu.
Was the project checked in the same way on both LMS?
The LMS Team sould have adetailed log to decipher what could be causing the problem.
Thanks,
Anjaneai

Captivate 4 /SCORM 2004 Test not scoring correctly in LMS

Hello,
I've created a course in Captivate 4 with 5 points. I've uploaded it into my LMS using SCORM 2004. It will not score correctly. I have double checked all of the settings in my click boxes, buttons, etc. Even though I answer everything correctly it will not score me at 100% which is what I have the passing rate as.
Any ideas???
Thanks!

Hello,
Thank you for your reply. I have tried changing the reporting options to score vs. percentage and that doesn't work either. My LMS is Mzinga (Knowledge Planet). Below are screen shots of my settings.
How do I get the "Mastery Score" section of the Manifest settings to be available (mine is grayed out)? I read something about this on one of the disscussion forms but can't fibgure out what I'm missing to make it available. Could this setting have something to do with my issue?

Quiz score not reporting to the LMS

Initially the quizzes 'held' the previous answers so the user could not retake them. (Infinite attempts is selected.) I checked off Never Send Resume Data and now the quiz scores aren't reporting to the LMS. Any other suggestions of setting changes I should have done or could now try?

So you want the user to be able to take the quiz as many times as they want? I'm not exactly sure how you want it to act.
Do you have "allow backward movement selected in Quiz Settings? That should allow the user to repeat quiz questions and I think you should NOT have a check in the Never Send Resume data.
I'm no expert, that is for sure, just figure things out as I go. I would try those things and see how it works.

TinCan not reporting on Instancy LMS provider.

Has anybody in the community ever used the company Instancy as your LMS provider and had problems with TinCan not working?
Thanks for any help or TinCan support anybody could provide me with.

TinCan in Captivate is not properly documented. I haven't heard of its usage as well. As per a comment from Dr. Allen Partridge on this blog post, Captivate just suppports "TinCan in the sense that you can do standard reporting (mirror SCORM reporting) with TinCan format".
http://blogs.adobe.com/captivate/2013/11/whats-new-and-whats-fixed-in-the-adobe-captivate- 7-0-1-update.html
Upload your course to SCORM clould and check whether it is giving the expected results (for example, whether it is passing the correct statements). If it is, then you may have to check with your LMS vendor.
Sreekanth

Captivate 3 not sending correct completion information

Hi all, we are using Captivate 3, and are in the process of uploading our content to Element K's LMS. We have tested some of the content, and its marking courses complete even though the completion criteria have not been met. We have run through the content and achieved a failing grade, but the status changes to complete.
Here is how we have set up our courses:
In the Reporting Options, we have set Complete/Incomplete under Report Pass or Fail (Element K tells us they need this setting), Quiz Results only under Choose Report Data, Percent under Report Score to LMS as. We have selected Never Send Resume Data under LMS Customization Settings. In Pass or Fail options, we have 80 % or more of points to pass, and If failing grade Allow user Infinite attempts. We are publishing as SCORM 1.2 (required by Element K).
Can anyone shed some light on this? Should a Captivate course send "completed" to the LMS on a failed assessment? Help! We are under very tight deadlines, so anything anyone can suggest would be appreciated!
Thanks,
Diane

I've not lookede through the previous thread, but you've done variations on the settings?
You have tried Pass/Fail instead of Complete/Incomplete? Generally, if you want a score to show, you need to use Pass/Fail. That's not always true, but a score is generally not associated with Complete/Incomplete in SCORM 1.2 (in my understanding).
Have you tried the lesson through any test suite outside the LMS itself? That'd be my next step. The ADL Test Suite is the 'offical' tool for such testing but isn't very user friendly. Otherwise I'd suggest Rustici's Test Track
http://www.scorm.com/scorm-solved/test-track/
or the Reload Editor (which I've not used and am not 100% sure is for SCORM validation)
http://www.reload.ac.uk
Run the lesson through some SCORM tester and see if the values passed are what you expect. If not, change the settings, publish, and test again. A lot more efficient, hopefully, than going through the LMS itself and allows you to possibly determine an LMS issue over a lesson issue.
HTH
Erik

Can you submit a User Variable instead of the Captivate Quiz Score variable to an LMS?

I am attempting to create two quizzes in a course that has branching. I know that Captivate only allows for one quiz if you are using Question type slides, but I am using a simulation to check the knowledge of a process. I want to report one of the simulation completions depending on which branch the user goes to (different branches for different products). How or is it even possible to submit user variables in place of the Captivate Quiz Score variable, the time in the course variable, and the Pass or Fail status to an LMS?

Sadly, I am using Captivate 5.5. I was thinking it should be possible to use Javascript to be able to take a specific variable and submit it to the LMS in place of Captivate's Quiz variables. I just don't know Javascript well enough to know how to do that.

Mac OS Version not reported correctly in ARD

Using ARD admin 3.7.2 the screen displays Mac OS Version as 10.9.2 but on the computer "About this Mac" clearly shows OSX 10.9.3.
Other computers that are running 10.9.3 show correctly. I have re-scanned but no change. Deleted computer from "All Computers" and re-scanned, no change.
Why are certain computers not reporting their current Mac OS Version correctly?

I discovered that if I did the "Upgrade Client Software", the Mac OS Version shows correctly now. The client software was already 3.7.1 but apparently re-installing it fixed the problem.

HELP! Capital One not reporting correctly

Hello everyone,I filed my case BK 7 on 05/15/2015, had my 341 meeting, and am now patiently awaiting my discharge to arrive in the mail. I've been monitoring my credit report via CreditKarma and have been noticing most of my accounts being updated as, IIB, and closed with zero balances. Capital One, however, is not showing "included in bankruptcy." The balance was updated to $0, but the payment status shows, "Collection/Charge Off." I called Capital One and they told me they sold the account to a collection agency and there was nothing they could do to report the account as IIB. They said that when they had the account, they could have reported it correctly, but since they sold the account, they only report information from when they owned the account. They gave me the new account owner and told me this is who I should contact. I understand what the rep is saying, but I can't believe that this account can not be updated to report as IIB. Will this account continue to report on my CR as a charge off? Has anyone else run into this issue? Please help! I am trying to get my reports as cleaned up as possible before my discharge. Thank you in advance for your repies!

0REDSOX7 wrote:
It is valid because they sold the debt to a collection agency prior to your filing. They do not own it anymore. So they report it as Collections/Charge Off. If/When the new creditor decides to report it to your credit report, it will have to say zero balance, and IIB. And yes, the CA will be able to report it even if it was discharged (so long as reporting is accurate) as it was sold/transferred prior to your filing.With all do respect I disagree wholeheartedly with this. Yes, creditors can and do report accts previously sold/charged off prior to filing, as such. However I do not feel that it has to end this way. My recent experience with getting an original creditor (Credit One) to report as iib/0/closed, is a testament to this. Basically, I had 2 creditors reporting to Equifax that my CH7 discharged accounts were 'sold/transferred/charged off'. Naturally, like the OP, I was concerned and didn't think this was right. So, I filed an initial online dispute with Equifax, against the entries for both creditors. Ultimately Equifax found in favor of the creditors, stating that they were reporting correctly. I was LIVID! After that, I filed a second dispute, this time via certified mail and providing copies of my Schedule F inclusion of both creditors, as well as a copy of my discharge order. Similarly, Equifax again found in favor of the creditors and refused to adjust the entries. Here is where it gets better and where I hope it gives you something to look forward to: I gathered all of my documentation up and called Equifax on the phone. My initial motive for placing the call to Equifax was to get an answer to one simple question: "How could anything that the original creditors report to you, supersede documents from a discharged US Bankruptcy order?' I spoke to a halfbrained CSR at first and asked exactly that question. After haggling a bit, his ultimate answer was that he couldn't disclose any information to me on what response was given from the original creditors. This is a clear violation of law. The CB's must provide to anyone who disputes a credit entry, the exact data included in the response from the creditor. Hearing "I cannot disclose" from this CSR sent me into stratospheric anger. I asked to speak to a supervisor. The call took a better turn. After reviewing my schedule F inclusion of the creditors and the discharge papers, the Equifax supervisor agreed that the creditors were reporting unfairly and inaccurately. The supervisor has the 'Specialty Department' make the two entries for these creditors immediately update to 'iib/0/closed'. All is well with that aspect of my story. My point is, don't lie down and just give up OP. Just because the original creditor doesnt' have to play ball, doesn't mean you can't get it reported the way you need it to. Be persistent. Gather your papers and call them. Don't lay down and accept it.

Captivate 5 not pasting correct screenshots from Snagit

Sometimes Captivate will paste the previous pic instead of my most recent pic from Snagit 9.
EG: I want to paste a dog pic from Snagit to Captivate. I copy the dog pic from Snagit and paste it into CP5; however, I get the cat pic I pasted the time before into CP5 from Snagit. Thinking I didn't copy the dog pic correctly, I went back into Snagit and recopy the dog pic and again tried to paste it--CP5 pasted the cat pic.
I tested pasting the dog pic into MS Word and it works just fine. I copy the dog pic from MS Word and go back into CP5 and paste...AND AGAIN...the cat pic displays. I've cleared CP5 cache (which I thought might be the culprit) but that wasn't it. The only way I can fix the copy/paste problem is to close Captivate entirely (not just the doc but the entire program).
Has this happened to anyone else? What did you do to resolve the problem?
-Frustrated in St. Paul

There have at times been issues with trying to use the Clipboard to paste images into Captivate. You are better off saving your image from Snagit as a JPG or PNG file to a folder, and then using the Captivate INSERT > Image function to get the image into your project.

Forefront clients not reporting correctly

Hi guys
Here at work, we have 2 Forefront management servers which are being used to provide policies for a large number of different managed customers (different networks, domains, etc).
We're having an issue where some FEP clients are updating correctly and working fine but the Forefront reporting on the management server is saying otherwise. I've noticed that for some clients, the policy showing as installed when looking at the
registry isn't tying up with what the report console shows.
I've tried re-applying the required policies to some of the clients for a test but this has made no difference. I can't see any pending actions on the MOM console, etc.
Any advice greatly appreciated.

Hi,
Did the Forefront Client Security Management Server computer display as an
agent-managed computer on MOM Administrator console and appear in Forefront Client Security reports? If not, maybe it is due to the FCS Management Server computer does not communicate correctly with the collection server. Please make sure that you have installed
the MOM agent on the FCS Management Server computer. In addition, I would appreciate it if you can provide some screenshots of the MOM console and the related information of the report on the FCS management server.
Best regards,
Susie

Captivate Quiz Not Reporting Correctly in LMS

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