Capturing from Sony DCR in Premiere Elements 13 not possible?

Premiere Elements does not find the device (SONY DCR-TRV120E PAL), although it is recognized in "Devices and Printers" as "AV/C Subunit / Sony DV Camcorder" (WIN 7) and the device is also recognized and capturing correctly under MS Movie Maker.        
Thanks for any helpful advice!
Oliver.

Oliver
Thanks for the reply.
Hope you can use the workarounds suggested in the Adobe document.
Are you within 30 days of purchase from Adobe direct on this one? If so, you can seek a refund/money back from Adobe.
If you purchased from an authorized reseller, then you have to deal with the seller according to the sellers return/refund policy.
If an Adobe online purchase, then Adobe Chat Orders should be able to take care of the refund details.
Contact Customer Care
Premiere Elements
Membership, Account, Payment
Payments, Invoices, Orders
If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Best wishes
ATR

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