Cc app manager says there is an update for Photoshop - aborts at 56%

I wrote up my issue and then it never posted since it sent me to a different page. 
The short version:  cc app manager says there is an update for Photoshop.  I try to download and 56% of the way through the process it aborts and the sequence since get to ‘contact customer service’.  And yes, I’ve tried reloading 4 times with the same result (the definition of insanity, or insanity-making in this instance).  And here I am now.
[posting modified to help get attention]

Hi sharonmin,
Please let us know the OS you are using.
Regards,
Romit Sinha

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