CC desktop update does not install

I am getting error message A12E1 when I try to update my CC desktop software. Now I can't launch the desktop app.

Hi P.mckee,
The following thread has vital trouble shooting steps :
http://forums.adobe.com/message/5593076
Also
There are several steps you can do:
1. If your are getting this error while updating CC:
(a) Try to perform mentioned steps:
Win: Go to C/Program Files(X86)/Common Files/Adobe/OOBE/PDApp and rename it to PDApp.old. Try to install again.
Mac: Go to Library/Application Support/Adobe/OOBE/PDApp and rename it to PDApp.old. Try to install again
If the above mentioned steps does not work please follow the mentioned steps:
Win: Enable hidden Admin: http://social.technet.microsoft.com/wiki/contents/articles/3040.enable -disable-the-local-hidden-built-in-administrator-account-in-windows-7. aspx and try the above mentioned steps in hidden admin account.
Mac: Enable root account: http://support.apple.com/kb/ht1528 and try the above mentioned steps.
Disable your security software and try installing again if stiil the same issue
Please let us know if it was useful.
Regards
Rajshree

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