CC doesn't recognize that I have an account and signed in

I am signed in, I open photoshop or illustrator and I get the 'continue trial' box.  I have CC on two machines- one laptop (Macbook pro) and one desktop (macpro) and on the macbook pro the application manager doesn't recognize that I have paid for the subscription.  I have signed out and then signed back in a few times but no help

Illustrator CS6 on Mac OSX Lion.  It crashed once when we were trying to save, and once when we tried to reopen a file.  When it crashes we reopen it, sign in again (this is when the trail message comes up).  It signs in fine, but the file gets corrupted.
Right now I just uninstalled and reinstalled and will see if that helps.

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