CC files won't open on CS6

My students say they can't open files they worked on under CC at home when the try to work on them here at the college under our CS6 (non-Creative Cloud) apps.

In another thread, I learned that "CS7.0" is an abandoned naming scheme for Creative Cloud. The error message is, itself, in error. Adobe's versioning nomenclature is very confusing.

Similar Messages

Indesign CS4 files won't open in CS6

Installed CS6 on new MBP. Moved CS4 design files over to new computer.
Files won't open in CS6. Get the following message:
Cannot open "filename.indd". The file "filename.indd" is damaged (Error code: 4).
This happens with ALL of my CS4 Indesign files. (*Note: they DO open on old MBP)
I tried exporting one as IDML on old machine - same thing.
Any suggestions? I was told all older version files will open in NEW CS versions. True?

The Voodoo is in the basics. - turn it off...turn it on?
I just quit InDesign CS6 and reopened...now all of my files are opening fine in CS6!
@Bob - just to double check - moved files from old mbp - onto external hd - then brought them over to new mbp...is there a better way?

Cannon Rebel XS EOS CR2 files won't open in CS6

My photoshop is completely up to date, my RAW plug-in is up to date, and I even attempted to download the DNG converter all to no avail. No matter what I try my CR2 images won't open in anything. My camera is listed as one of the supported cameras. I've tried everything I could find on the forums and on other searches but still cannot get my files to open in Photoshop. The worst part is that they were opening last week prior to my updating. Are there any suggestions as to what I can do to get this solved?

If you have CS2 the latest version should be ACR 3.7.
ACR 4.x is only for CS3. If you download the 3.7 ACR and install it correctly ( be sure to follow the instructions precisely!) you should be OK.

My NEF-files won't open with CS6 (osx 10.9.5) anymore...

In earlier days it was posiible to open my NEF-files (Nikon d300) with PS. It is not posiible anymore. Any suggestions?

have you tried to do a software update?

Canon 7D Mark II files won't open in bridge or photoshop

I am using photoshop CS5 and purchased a canon 7D Mark II and my files won't open. I updated to the photoshop 8.7.1 and my files still won't open. How do I fix this?

gregh57206245 wrote:
…I updated to the photoshop 8.7.1…
Assuming you mean ACR (Adobe Camera Raw plug-in) 8.7.1, not "Photoshop" what you write makes no sense.
ACR 8.7.1 needs at least CS6 to run. You will never be able to open your raw files from that camera directly in CS5. There will be no further updates for the obsolete, unsupported CS5 applications.
You have to go the free, stand alone Adobe DNG Converter 8.7.1. Locate it, download it, install it and then launch and run it on ever folder of raw files to convert them to raw DNGs you can then open in your CS5 setup.

How do I enable plug-ins for InDesign CS2 - files won't open

How do I enable plug-ins for InDesign CS2 - files won't open.
I own CS2.
I shouldn't have to buy CS6 InDesign.
How do I open CS 2 files and get the plug ins again.

Asking the same question over and over will not change the answer.

.fh10 file won't open

I have a .fh10 file I am trying to open, and it won't open in CS6 Illustrator or InDesign. I don't have freehand, and it doesn't seem to be available through Creative Cloud (I am a creative cloud member so I can download most of the programs through that).
Any suggestions on how to open a freehand 10 file?

Adobe removed the conversion plug from CS6 so the last version that has it is CS5.5 and previous CS versions. You didn't say what system you use, Mac or Windows, or what version of the OS. But you could download the 30-day demo of FreeHand here http://www.adobe.com/products/freehand/ and open your FH10 file to resave it as EPS or PDF or AI (depending how complicated it is.) Then reopen in Illustrator CS6.
If you are on a Mac, the demo will only run on OSX up to Snow Leopard 10.6 with Rosetta (installed from the install disk.)

HELP! Files won't open and previously had Firefox icon instead of DW icons! Leap Year thing?

Hi! I went to update my website, which I do every night before the first day of every month and all the files had a FIrefox icon instead of the usual Dreamweaver one. I have shut down, reinstalled DW MX 2004 but the files still do not open. The icons have now changed to DW but they are not opening with right click, opening from Applications folder, double clicking the file, from get info and open with DW. I am stumped. HELP! Need to update for March 1st.
Is it something to do with Leap Year 29th Feb? Checked the clock in preferences but can't see how this affects it.
Firefox is always updated but the latest version does not seem to be as efficient as previous upgrades. We installed Chrome as well. Do they interfere with each other?

Hi Ken
I wish the 7.1 updater download had helped but it didn¹t. All the files
were backed up before the installation, which went fine.
Mac 10.5.8
We used Disc Warrior to defrag the hard drive, which did not make a
difference.
We recently started using Chrome, so now have 3 browsers in the dock,
Safari, Firefox and Chrome. Do they interfere in any way with each other?
The files, which I hadn¹t touched for a month as I update on a monthly
basis, initially had the Firefox icon.
Below is the message to send to Apple, which did not go through their report
system! A little disillusioned with the service!
Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 3.06
GHz, 4 GB
Graphics: kHW_NVidiaGeForceGT130Item, NVIDIA GeForce GT 130,
spdisplays_pcie_device, 512 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E),
Broadcom BCM43xx 1.0 (5.10.91.22)
Bluetooth: Version 2.1.9f10, 2 service, 0 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD1001FALS-40K1B0, 931.51 GB
Serial ATA Device: PIONEER DVD-RW DVRTS08
USB Device: Built-in iSight, (null) mA
USB Device: Keyboard Hub, (null) mA
USB Device: iLok, (null) mA
USB Device: Apple Optical USB Mouse, (null) mA
USB Device: Apple Keyboard, (null) mA
USB Device: Deskjet 3840, (null) mA
USB Device: BRCM2046 Hub, (null) mA
USB Device: Bluetooth USB Host Controller, (null) mA
USB Device: IR Receiver, (null) mA
FireWire Device: d2 quadra (button), LaCie, 800mbit_speed
Does not mean a thing to me.
I am not late with updating the site, which is about New Zealand culture,
month by month (www.englishteacher.co.nz). Probably only the third time I
have been late since 2005. Not a huge amount of traffic, ~300 a month and
free access to content but I would like to solve this problem.
Could a reciprocal link have caused a problem?
At my wits end.
I really appreciate the help though.
Cheers Yvonne
From: Ken Binney <[email protected]>
Reply-To: <[email protected]>
Date: Wed, 29 Feb 2012 06:42:11 -0700
To: Yvonne and Bill Hynson <[email protected]>
Subject: HELP! Files won't open and previously had Firefox
icon instead of DW icons! Leap Year thing?
Re: HELP! Files won't open and previously had Firefox icon instead of DW
icons! Leap Year thing?
created by Ken Binney <http://forums.adobe.com/people/Ken+Binney> in
Dreamweaver - View the full discussion
<http://forums.adobe.com/message/4236682#4236682>
Not necessarily related, but did you also install the 7.1
updater? http://www.adobe.com/support/dreamweaver/downloads_updaters.html
Windows or MAC?
Replies to this message go to everyone subscribed to this thread, not
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My microsoft word and excel programs won't work and files won't open.

After an automatic HP update, my Microsoft Word and Excel programs won't work and my files won't open. What caused this and what can I do to fix the problem without losing my files? I have files that are part of my work and I HAVE to have them ASAP. Please help.
Thanks in advance.

Hi
Please find the steps to resolve your issue.
Open Installed Updates by clicking the Start button , clicking Control Panel, clicking Programs, and then, under Programs and Features, clicking View installed updates.
Click the update that you want to remove, and then click Uninstall. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Or Try this step
If this does not resolve your issue then you can try a System restore to the date where unit was working fine steps provided below for you.
Start in search box type System Restore then click on it then select the Date where unit was working fine.
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

HT204382 mpeg video file won't open in quick time player on my macbook running snow leopard. Works fine in iMac running mountain lion. Any ideas

mpeg video file won't open in quick time player on my macbook running snow leopard.
works fine on iMac running mountain lion.
any ideas?

HI,
If iChat is Open and your think Accounts/Screen Names are logged in then go to the Window Menu
This should list the accounts that are logged in with various keystrokes ( Apple/CMD ( or ⌘) and a Number) shown next to them.
Using these should get the Buddy list "back".
It is possible to Hide the Buddy list and then Quit iChat.
iChat will then "remember" where the windows were eve if this was Hidden.
Can you confirm that after reinstalling or restoring from Time Machine with possibly an Earlier Version you have Downloaded the COMBO version of OS X 10.6.8 and "run the COMBO" (Installed it - again) to update iChat ?
It is possible the text chat Window is also Hidden on double clicking a Buddy.
The easiest way for this to happen is to use a second Display and drag some windows to the second Display.
iChat "remembers" where you last had Outgoing Chats so Audio and Video windows will be where you left them as will Text Chats.
Incoming Chat Invites are normally in set places unless there is a chat already open to that Buddy.
With Windowing issue like this is sometimes pays to delete com.apple.ichat.plist itself (on it's own) and restart iChat (this plist holds the window positions amongst other things)
8:49 PM Monday; February 27, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

FCP 5.1 file won't open in FCP 7

Hi.
I am at my wits end...I have a FCP 5.1 file that I have been working on for years.
I had to upgrade to FCP 7 for reasons I won't go into and now my FCP 5.1 file won't open.
It is a file with footage from P2 cards. It has magic bullet/looks builder used throughout. I am not sure if that is the issue at one point ONE of the messages I got when it crashed (I got a few different ones at different times) was something about looksbuilder not working right.
In a nutshell, it slowly starts to open and then quits. (It gets to about 33 percent open over the course of 45 minutes and then crashes.)
The file is about half a gig and there is plenty of room on the MAC itself so it shouldn't be that the Mac is overtaxed.
I don't know what to do.
I tried opening various back-up copies, etc. because I thought maybe something was just corrupted. NONE of them open.
I tried deleting render files to limit how much it was trying to process when it opened the thing.
I even tried turning off the external drives that hold the media hoping that if it couldn't find the media it would just open the shell of a file for me and maybe I could reconnect it all later. Obviously, grasping at straws...
I am out of options. Do I just need to wipe my computer and reinstall 5.1 from scratch? That would stink because there is another project being worked on on the computer that is a FCP 7 file.
I tried putting a copy of FCP 5.1 back on the computer (so I have 7 and 5.1 on there now) to get it to open, but FCP 5.1 won't work either now (I get General Error 41 - whatever that means) Maybe you can't have two versions of FCP on the computer? Maybe it thinks it got opened in 7 so now it won't work in 5? even though it never fully opened? Guessing...
I'd appreciate any and all help. All I want to do is open the 5.1 file and save it in FCP 7 and work from there.
Thanks!
Shari

Hey Michael:
Thanks for the response. I did something similar in that I opened the file on another computer that had FCP 7 and it was fine. So I saved that. Then I went to my Mac and tried to open that file and it crashed...but it said something about Looksbuilder...so I contacted them and they had me uninstall, reinstall and then fix the preference files for Looksbuilder and it now opens.
YAY!
Thanks again,
Shari

Pdf files won't open in Safari running on a Mac

I just upgraded my MacBook Pro to Snow Leopard in preparation for Lion and ever since the upgrade, pdf files won't open in Safari. I have Reader 9.4.5. It opens documents that are on my machine, it just won't open in Safari, nor do the documents download.

MIght be helpful to disable Adobe plugin by going to Adobe Reader's Preferences -> Internet and unchecking "Display PDF in browser using".
Then dump the atrocious bloated Reader.
See this https://discussions.apple.com/thread/3252667?start=0&tstart=0 for further solutions.

Canon CR2 Raw files won't open in Photoshop CS4

I'm using a Canon EOS 600D (aka EOS Kiss X5), Photoshop CS4 (ver 11.0.1) with Camera Raw 5.7.0.213.
CR2 Raw files won't open in Photoshop, though the thumbnails are clearly visible and open in Windows Explorer.
Any suggestions?
Thanks

Yes, absolutely all of the quality and dynamic range is retained in the DNG, because it is still raw data.
Outside of upgrading to Photoshop CS5, which can open your files directly with Camera Raw 6.4.1, your only choice is the extra step of converting the .CR2 files to .DNG with the free DNG converter.
While you'll get all the quality your Camera Raw 5.x converter can deliver, you should keep in mind the Camera Raw 6.x converter has an entirely new, additional "2010 process" for converting raw images, which (depending on your settings) can actually deliver a higher quality conversion than the one you're getting with Photoshop CS4. I think it's worth the cost of the Photoshop upgrade, personally.
-Noel

Old Applications & files won't open in OSX-Tiger/Classic

[post moved from other forum]
I finished my Powerbook's hardware upgrade with success yesterday(with thanks to JPL, Sig, A_Brody and other's great advice). System is now Powerbook G3 400 Firewire with 512mbRam, new 40GB HDD, and OS-X Tiger. However...
I can't seem to get the older Applications or their files to open. I get the error message:
"There is no default application specified to open the document Appleworks 6"
and/or
"Could not be opened because the application that created it could not be found--- could not find a translation extension with appropriate translators"
The upgrade/update procedure included...
===Back-up all files on the old 10GB HDD to an external USB drive.
===Remove old and replace w/new 40GB HDD, also install new 512MB PC-133 RAM module in lower slot.
===booted from old OS CD and ran Hard drive set-up utility with two partitions, one 30GB the other 10GB.
===Install OS 9.0.4 from that original Apple software CD onto the first 30GB partition.
===Onto same partition, ran OS-9 Update 9.1.0, then 9.2.1, then fireware update 4.1.8f5, then Update 9.2.1
===Installed OS-X Tiger onto the first 30GB partition
===Moved all backed-up files from the external USB drive onto the second 10GB partition.
I have tried running the old applications in both OS-X Classic mode and also after changing the "Start-up Disk" to the smaller partition (which should be a clone of how the original Hard drive was set-up i.e. folder structure etc.)
I'm quite surprised that when re-booting to the smaller partiton, that although it looks just like my system prior to upgrading, the apps don't run and the files don't open those older apps that created them. I assumed that the smaller Partition--and booting to it--would be the same as if the original Hard drive was still in the powerbook.
When I get those error messages above, I have followed the "Choose Application" button thru to where I could choose the application. I follow to the "Applications (Mac OS 9" folder to where the actual APPLEWORKS 6 app (for exmaple) is located, but it is greyed out and can't be selected. BTW later I did copy all of the contents of the original "Applications" folder from the backed-up HDD into the OSX "Applications Mac OS 9" folder. Also note, the apps in that folder are listed as KIND "Unix Executable File". The files (in this case AppleWorks files) are also listed as that file KIND.
===In the OSX's System Preferences/System/Classic/Advanced tab, I have tried the REBUILD DESKTOP procedure--with no effected change. I know I read elsewhere in discussions that there was a procedure to re-boot with a certain keyboard held-key combo that allows to re-build desktop upon booting?? I don't remember the keyboard combo. And,not certain how that procedure is different.
===In the change Start-Up disc Utility, I now see four Systems to choose from...
Mac OSX 10.4 on New 30GB HD
Mac OS 9.2.2 on New 30GB HD
Mac OS on Old 10GB HD (that's the smaller partition),
Mac OS 9.2.2 on New 30GB HD
Network Start-up
Both the second and forth choice will boot-up to OS 9.2, but as mentioned the apps won't run and files won't open
I'm guessing the reason the third choice won't boot (it reverts back to OSX Tiger when I try) is because that original System copy is OS 9.0.4 (backed-up prior to running the OS-9.1 and 9.2.1, 9.2.2 updates.). Also note, when in OS 9.2.2 when I go into that Utility... Apple/Control Panels/Startup Disk it doesn't list the old OS on the smaller partition. BTW could I now run/perform the OS-9 updates to bring that System on the smaller HD partition up to OS-9.2.2 with out causing problems (and maybe providing solutions?)
I wonder...
??? Why would I be having to choose which application would open an application---wouldn't an app open on its own (Unix Executable File")
??? When I moved the orig HD back-ups on the external USB drive I noticed a file with some kind of PC icon was being created within the folder. Currently I see that the file is now displayed as FINDER.DAT. Does this file relate to the error that refers to "appropriate translators"? Could the Apple Macintosh files being backed-up onto an external USB drive that may not have been formated as Apple HFS type be causing a problem?
??? Why wouldn't the smaller 10GB partition with the old HDD back-up copy moved to it not function like the original Hard drive? Particularly when I choose to boot to its SYSTEM w/Start-up Disc? BTW when I choose that route, the powerbook just boots to OSX Tiger.
THANKS for any replies, you all have been a great help with the challenges of upgrading...
MSG-PWRBkG3
PS:
Sorry for the long post. But, I have included as much up-front details as possible to assist in your replies. I also want to help others reading this thread later on as to what (correct or incorrect) procedures were followed... to help them see how these in-compatibility scenerios would be similiar to their situations... leading to solutions for all.

Thank you for including as much detail as you did. It makes it much easier to troubleshoot this type of issue. What I'll do is basically follow along with the procedure you used and point out where you (unknowingly) ran into problems.
"Back-up all files on the old 10GB HDD to an external USB drive."
Okay, I'm betting that this external USB drive was formatted as PC-Exchange/Windows format. Since this type of disk format doesn't have native support for the special "Mac" information about files (such as resource forks and HFS metadata like file type and creator codes), when Mac OS writes files to these disks, it needs to use a special method. When you copy the files from OS 9, OS 9 adds special "FINDER.DAT" files and also stores the resource-fork-parts of the original files inside a "RESOURCE.FRK" folder on the disk. My FAQ goes into more detail about this. When, from OS 9, you look at the files you just copied to the PC-formatted disk, and they appear identical to the files on your original 10 GB hard drive, that is in fact a complete illusion. The files as they exist on the PC-formatted disk are very different from what they appear. When you hook it up to your OS 9 Mac, the files appear fine, and you can copy them and have them work just like the original files did. If, on the other hand, you hook this PC-formatted hard drive up to your OS X Mac, it looks at the files in a completely different way. If you copy the files off of this disk from OS X, most of the files won't be usable.
"Remove old and replace w/new 40GB HDD, also install new 512MB PC-133 RAM module in lower slot."
"booted from old OS CD and ran Hard drive set-up utility with two partitions, one 30GB the other 10GB."
"Install OS 9.0.4 from that original Apple software CD onto the first 30GB partition."
"Onto same partition, ran OS-9 Update 9.1.0, then 9.2.1, then fireware update 4.1.8f5, then Update 9.2.1"
"Installed OS-X Tiger onto the first 30GB partition"
"Moved all backed-up files from the external USB drive onto the second 10GB partition."
If you did this from OS X, you will run into problems, whereas if you do this from OS 9, you'll be okay. The reason for this, as I mentioned above, is that OS X doesn't know how to "see" the files in the same way that OS 9 does.
This is what I would do. Make sure you still have the PC-formatted drive with the files you backed up from OS 9. Reboot into one of your versions of OS 9 that works properly. Hook up the external USB drive, and the files on it should appear properly and function properly. Now copy the files over onto your local hard drive and they should work properly as well. The files that you copied over from OS X won't be useful and can be deleted. Then reboot into OS X and you should be all set.
Hope this helps....
Dual 2.7 GHz PowerPC G5 w/ 2.5 GB RAM Mac OS X (10.4.5)

Keynote (6.2) file won't open. Can I make a new Index.zip file using some of the extracted .iwa files?

Keynote (6.2) file won't open (hung and crashed during auto-OS update). Trying to salvage everything possible. I know about grabbing the pictures from Data folder, but is there a way to extract the good .iwa files and make a new Index.zip?
Tried extracting, capturing uncorrupted .iwa and deleting corrupted ones, but can't figure out how to re-compress to readable format for Keynote. Seems silly that I can't ge the new .zip file to work. There has to be some sort of manual work-around, yeah?
Thanks.

This problem has been reported to the AppleWorks team, but I doubt that we will ever hear if there is a fix. AppleWorks 6 is now nearly 6 years old & hasn't even had an update since March, 2004.
Nothing has been found to be able to make AppleWorks 6.2.9 open the problem files. I've had it happen & not happen with all AppleWorks file types. These files can be opened by any other version of AppleWorks 6, including the OS 8/9 component 6.2.8. If you have the retail version of AppleWorks & have Classic installed, you can "Force" AppleWorks 6 to open in Classic to open the files, save them as AW 6 files & then open them in the OS X version. You do want to make sure you don't have both the Classic & OS X versions of AppleWorks 6 running at the same time. I find it much easier to use AppleWorks 5 in Classic to open & save the files. AppleWorks 6.2.9 has no problem opening AppleWorks 5 files.
Peggy

CC files won't open on CS6

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