CCMS agent not getting registered

Hello,
No activities carried out on Solman 7.1 & managed system CRM 7
As I was getting error in RZ21 of solman for agent of our CRM7 system while testing connection,I was trying to re-register sapccm4x agent on managed system CRM 7
So first I stopped the current sapccm4x agent on CRM7 & de-registered it & re-registered which solved one problem of "hostname unknown"
But instead started giving new error shown below :
ERROR: can't register at SOLMAN. RfcRc = 2, AUTHORITY_NOT_AVAILABLE
RFC Error Info for SALF_CSM_AGENT_REGISTER
message: EXCEPTION AUTHORITY_NOT_AVAILABLE RAISED
status:  EXCEPTION AUTHORITY_NOT_AVAILABLE RAISED
CSMREG user in SOLMAN 000 has this role SAP_BC_CSMREG assigned & it works fine for all other managed systems.
Kindly request your help  to solve this problem & sapccm4x agent registered.
Thanks
Shradha

Hi Shradha,
1. what is the version of ccms agent.
2. what is the SAP_BASIS component level and patch level.
3. add   SALF_CSM_AGENT_REGISTER   into SAP role   SAP_BC_CSMREG
With Regards
Ashutosh Chaturvedi

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