CD Insert with mosaic is not printing, just the text prints....never a probem before.  Has this been changed?

The CD insert selection of MOSAIC does not print album artwork, only the song title text.  What is wrong?  This has never been a problem before.

Hi @simplykateg , and welcome to the HP Forums!
I see you're having print issues.  I would like to help!
There can definitely be compatibility issues between a 2.0 USB device and a 3.0 connection port. I'd recommend plugging into a 2.0 port.
I'd recommend starting with a power reset.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I'd also suggest downloading and running the HP Print and Scan Doctor. 
Good luck and please let me know the results of your troubleshooting steps thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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