Central Autoreaction Method doesn't work for NW 7.10 in SolMan 7.01

Hello!
The central autoreaction method doesn't work for the satellite system
NW 7.10. For systems with kernel releases 4.6D, 640, 700 this method
works fine and e-mail alerts are coming.
The configuration steps I've checked:
1. Configured SCOT. The mail_send job executes every 5 minutes.
2. Background dispatching job is released: SAP_CCMS_MONI_BATCH_DP (In
central CEN/000/DDIC and satellite system SAT/000/DDIC)
3. Central dispatching job is released: SAP_CCMS_CENSYS_DISPATCHER
(Only in central system CEN/000/DDIC)
4. The sapccm4x-agent registered as web service within CEN using
Create Remote Monitoring for NW 7.10:
Connection test to SAPCCM4X.<satellite_host>.00 was performed successfully
5. Created a new autoreaction method by copying method
CCMS_OnAlert_Email_V2 to the own Z_CCMS_Email_Alert_CEN:
Function Module - SALO_EMAIL_IN_CASE_OF_ALERT_V2
Execute Method on Any Server and Only in Central System, triggered by
CCMS agents
SENDER (EMAIL_USER) exists in CEN/000 , RECEPIENT - <distr list
SAP_BASIS in CEN/000>, RECIPIENT-TYPEID - C
6. Got MTE Classes from NW 7.10 satellite system and assigned this method
Z_CCMS_Email_Alert_CEN to an MTE-class CCMS_ORAucPSAPSR3 for NW 7.10
satellite system. The alert is red right now.
7. The mail_send job doesn't send anything, in SCOT there are no
sending orders.
8. Autoreaction status on this alert in CEN in RZ20 - Sent to CEN.
CEN_CHECKED.
9. The alert status in RZ20 in CEN - ACTION_REQUIRED. If I execute it
in manual the alert status changes to ACTIVE, but no email and no
messages in sending orders in SCOT.
Please help me to solve this issue.
Thank you!

Hi,
Since you are using RECIPIENT-TYPEID =C i.e. General distribution list, pls ensure to have shared type of list created in SBWP.
Also pls verify your SCOT configutaion , if apropriate address area i.e. *@abc.com
Also one point to note that even if you trigger auto reaction method manually via RZ20 , pls check if alert is listed in SOST.
if yes , that means there is problem in either SCOT configuration or distribution list.
If alert is not appearing in SOST , that means you need to check auto reaction method parameters;
Z_CCMS_OnAlert_Email_V2 , here check release section if Auto reaction execution method is checked.
Regards,
Rupali

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