CF8 server can't send an email through Exchange Server

I'm sending this as an Exchange Server Administrator... I'm working w/ our ColdFusion Admin, but he's stuck... so am I.
CFv8 is our version (if you need more I'll get it) We have Exchange Server 2003 Enterprise, on Windows 2003 Server Enterprise.
From what I understand... someone is filling out a form on our CF8 Server... this form is then "sent" to the "forum administrator" (through our Exchange 2003 server) ... This person is "outside" of our Exchange server... [email protected]
This has "Adobe Support" stumped...
I have the CF server "allowed" in the SMTP, Virtual Server, Relay Setting, (and allow all authenticated servers to relay.. also)
I have a copy of his "code" too... (site details removed) ...
<cfmail to="#recipEmail#" from="#sendersEmail#" subject="You've got an ePostcard from Our Company!"> #recipName#, #sendersName# sent you an ePostcard from www.ourcompany.com! You can view your card at http://www.ourcompany.com/pub/ecards/yourEcard.cfm?cardNumber=#getIDNumber.CardID# Your card will be available for 30 days. Delivered by Our Company Send your OWN ePostcard now at http://www.ourcompany.com/pub/ecards/ </cfmail>
So if you have any ideas, please let me know.
Thank you!
JLH

Our Answers below them... I scrubbed out the "real servers and email addresses" from the answers..
I know most of this has been sent in an Adobe Ticket by the CF admin, but I see something isn't right!.
Some questions, based on that assumption:
1) Does the connection to the Exchange server verify in CFAdmin?
Yes
2) Have you switched all the mail logging options on, and set to DEBUG? Anything useful being logged?
"Error","scheduler-4","10/26/09","16:20:25",,"Invalid Addresses"
3) Is the email failing to send from CF, or is it failing to be forwarded by Exchange?
It’s being sent by Coldfusion but getting stuck in the undeliverable dir.
4) Can Exchange log failed / refused connections, and is it logging attempted connections from the CF server?
I trolled all the logs for Exchange, found only one line in months of logs:
A non-delivery report with a status code of 5.1.8 was generated for recipient rfc822;[email protected] (Message-ID <[email protected]>).
10/6/2009
8:39:45   PM
MSExchangeTransport
Error
NDR
3030
N/A
ourmailserver
A non-delivery report with a status   code of 5.1.8 was generated for recipient rfc822;[email protected]   (Message-ID <[email protected]>).
5) Are the messages getting stuck in the spool dir on the CF server, or being placed in the undeliverable dir, or vanishing (suggesting they're being sent)
They are getting stuck in the undeliverable dir.
6) What happens if you set up a simple, stand-alone, test rig with a hard-coded <cfmail> test mail to an email address within your own Exchange system? If that works, try changing it to an "outside world" one.
Tried this and works fine with and address with in our Exchange system and when it is switched to an outside world address it gets stuck in the undeliverable dir like always.
7) Anything in the CF or JRun logs?
This is what we are getting in the Log files as the problem (but anID @ gmail.com is a valid email):
"Error","scheduler-0","10/06/09","15:59:24",,"Invalid Addresses"
javax.mail.SendFailedException: Invalid Addresses;
   nested exception is:
     com.sun.mail.smtp.SMTPAddressFailedException: 550 No such domain at this location ( anID @ gmail.com)
     at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1196)
     at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:584)
     at coldfusion.mail.MailSpooler.deliver(MailSpooler.java:832)
     at coldfusion.mail.MailSpooler.sendMail(MailSpooler.java:731)
     at coldfusion.mail.MailSpooler.deliverStandard(MailSpooler.java:1021)
     at coldfusion.mail.MailSpooler.run(MailSpooler.java:986)
     at coldfusion.scheduling.ThreadPool.run(ThreadPool.java:201)
     at coldfusion.scheduling.WorkerThread.run(WorkerThread.java:71)
Caused by: com.sun.mail.smtp.SMTPAddressFailedException: 550 No such domain at this location anID @ gmail.com)
     at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1047)
Thank you for your time in looking at this with us!
JLH

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*& Report ZSPOOLTOPDF                                                 *
*& Converts spool request into PDF document and emails it to           *
*& recipicant.                                                         *
*& Execution                                                           *
*& This program must be run as a background job in-order for the write *
*& commands to create a Spool request rather than be displayed on      *
*& screen                                                              *
REPORT zspooltopdf.
PARAMETER: p_email1 LIKE somlreci1-receiver
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           p_sender LIKE somlreci1-receiver
                                    DEFAULT '[email protected]',
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*DATA DECLARATION
DATA: gd_recsize TYPE i.
* Spool IDs
TYPES: BEGIN OF t_tbtcp.
        INCLUDE STRUCTURE tbtcp.
TYPES: END OF t_tbtcp.
DATA: it_tbtcp TYPE STANDARD TABLE OF t_tbtcp INITIAL SIZE 0,
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* Job Runtime Parameters
DATA: gd_eventid LIKE tbtcm-eventid,
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      gd_jobname LIKE tbtcm-jobname,
      gd_stepcount LIKE tbtcm-stepcount,
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DATA: w_recsize TYPE i.
DATA: gd_subject   LIKE sodocchgi1-obj_descr,
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DATA: END OF it_pdf_output.
CONSTANTS: c_dev LIKE sy-sysid VALUE 'DEV',
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*START-OF-SELECTION.
START-OF-SELECTION.
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* if write statement is executed in background. This could also be an
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WRITE 'Hello World'.
new-page.
commit work.
new-page print off.
IF sy-batch EQ 'X'.
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*** Alternative way could be to submit another program and store spool
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*submit ZSPOOLTOPDF2
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*        archive parameters %_print
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*        and return.
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* IMPORT w_spool_nr FROM MEMORY ID 'SPOOLTOPDF'.
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    PERFORM process_email.
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      PERFORM delete_spool.
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                      WITH output = 'X'
                      AND RETURN.
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ELSE.
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            'request to be created.'.
ENDIF.
*       FORM obtain_spool_id                                          *
FORM obtain_spool_id.
CHECK NOT ( gd_jobname IS INITIAL ).
CHECK NOT ( gd_jobcount IS INITIAL ).
SELECT * FROM tbtcp
                 INTO TABLE it_tbtcp
                 WHERE      jobname     = gd_jobname
                 AND        jobcount    = gd_jobcount
                 AND        stepcount   = gd_stepcount
                 AND        listident   <> '0000000000'
                 ORDER BY   jobname
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READ TABLE it_tbtcp INTO wa_tbtcp INDEX 1.
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    MESSAGE s004(zdd) WITH gd_spool_nr.
ELSE.
    MESSAGE s005(zdd).
ENDIF.
ENDFORM.
*       FORM get_job_details                                          *
FORM get_job_details.
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CALL FUNCTION 'GET_JOB_RUNTIME_INFO'
       IMPORTING
            eventid                 = gd_eventid
            eventparm               = gd_eventparm
            external_program_active = gd_external_program_active
            jobcount                = gd_jobcount
            jobname                 = gd_jobname
            stepcount               = gd_stepcount
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            no_runtime_info         = 1
            OTHERS                  = 2.
ENDFORM.
*       FORM convert_spool_to_pdf                                     *
FORM convert_spool_to_pdf.
CALL FUNCTION 'CONVERT_ABAPSPOOLJOB_2_PDF'
       EXPORTING
            src_spoolid              = gd_spool_nr
            no_dialog                = c_no
            dst_device               = c_device
       IMPORTING
            pdf_bytecount            = gd_bytecount
       TABLES
            pdf                      = it_pdf_output
       EXCEPTIONS
            err_no_abap_spooljob     = 1
            err_no_spooljob          = 2
            err_no_permission        = 3
            err_conv_not_possible    = 4
            err_bad_destdevice       = 5
            user_cancelled           = 6
            err_spoolerror           = 7
            err_temseerror           = 8
            err_btcjob_open_failed   = 9
            err_btcjob_submit_failed = 10
            err_btcjob_close_failed = 11
            OTHERS                   = 12.
CHECK sy-subrc = 0.
* Transfer the 132-long strings to 255-long strings
LOOP AT it_pdf_output.
    TRANSLATE it_pdf_output USING ' ~'.
    CONCATENATE gd_buffer it_pdf_output INTO gd_buffer.
ENDLOOP.
TRANSLATE gd_buffer USING '~ '.
DO.
    it_mess_att = gd_buffer.
    APPEND it_mess_att.
    SHIFT gd_buffer LEFT BY 255 PLACES.
    IF gd_buffer IS INITIAL.
      EXIT.
    ENDIF.
ENDDO.
ENDFORM.
*       FORM process_email                                            *
FORM process_email.
DESCRIBE TABLE it_mess_att LINES gd_recsize.
CHECK gd_recsize > 0.
PERFORM send_email USING p_email1.
* perform send_email using p_email2.
ENDFORM.
*       FORM send_email                                               *
* --> p_email                                                       *
FORM send_email USING p_email.
CHECK NOT ( p_email IS INITIAL ).
REFRESH it_mess_bod.
* Default subject matter
gd_subject         = 'Subject'.
gd_attachment_desc = 'Attachname'.
* CONCATENATE 'attach_name' ' ' INTO gd_attachment_name.
it_mess_bod        = 'Message Body text, line 1'.
APPEND it_mess_bod.
it_mess_bod        = 'Message Body text, line 2...'.
APPEND it_mess_bod.
* If no sender specified - default blank
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ELSE.
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PERFORM send_file_as_email_attachment
                               tables it_mess_bod
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                                using p_email
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                                      'PDF'
                                      gd_attachment_name
                                      gd_attachment_desc
                                      p_sender
                                      gd_sender_type
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*       FORM delete_spool                                             *
FORM delete_spool.
DATA: ld_spool_nr TYPE tsp01_sp0r-rqid_char.
ld_spool_nr = gd_spool_nr.
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                                    using p_email
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DATA: ld_error    TYPE sy-subrc,
        ld_reciever TYPE sy-subrc,
        ld_mtitle LIKE sodocchgi1-obj_descr,
        ld_email LIKE somlreci1-receiver,
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        ld_attdescription TYPE so_obj_nam ,
        ld_attfilename TYPE so_obj_des ,
        ld_sender_address LIKE soextreci1-receiver,
        ld_sender_address_type LIKE soextreci1-adr_typ,
        ld_receiver LIKE sy-subrc.
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        t_contents like solisti1 occurs 0 with header line,
        t_receivers like somlreci1 occurs 0 with header line,
        t_attachment like solisti1 occurs 0 with header line,
        t_object_header like solisti1 occurs 0 with header line,
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        w_sent_all(1) type c,
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ld_email   = p_email.
ld_mtitle = p_mtitle.
ld_format              = p_format.
ld_attdescription      = p_attdescription.
ld_attfilename         = p_filename.
ld_sender_address      = p_sender_address.
ld_sender_address_type = p_sender_addres_type.
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w_doc_data-obj_name = 'SAPRPT'.
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CLEAR w_doc_data.
READ TABLE it_attach INDEX w_cnt.
w_doc_data-doc_size =
     ( w_cnt - 1 ) * 255 + STRLEN( it_attach ).
w_doc_data-obj_langu = sy-langu.
w_doc_data-obj_name   = 'SAPRPT'.
w_doc_data-obj_descr = ld_mtitle.
w_doc_data-sensitivty = 'F'.
CLEAR t_attachment.
REFRESH t_attachment.
t_attachment[] = it_attach[].
* Describe the body of the message
CLEAR t_packing_list.
REFRESH t_packing_list.
t_packing_list-transf_bin = space.
t_packing_list-head_start = 1.
t_packing_list-head_num = 0.
t_packing_list-body_start = 1.
DESCRIBE TABLE it_message LINES t_packing_list-body_num.
t_packing_list-doc_type = 'RAW'.
APPEND t_packing_list.
* Create attachment notification
t_packing_list-transf_bin = 'X'.
t_packing_list-head_start = 1.
t_packing_list-head_num   = 1.
t_packing_list-body_start = 1.
DESCRIBE TABLE t_attachment LINES t_packing_list-body_num.
t_packing_list-doc_type   = ld_format.
t_packing_list-obj_descr = ld_attdescription.
t_packing_list-obj_name   = ld_attfilename.
t_packing_list-doc_size   = t_packing_list-body_num * 255.
APPEND t_packing_list.
* Add the recipients email address
CLEAR t_receivers.
REFRESH t_receivers.
t_receivers-receiver = ld_email.
t_receivers-rec_type = 'U'.
t_receivers-com_type = 'INT'.
t_receivers-notif_del = 'X'.
t_receivers-notif_ndel = 'X'.
APPEND t_receivers.
CALL FUNCTION 'SO_DOCUMENT_SEND_API1'
       EXPORTING
            document_data              = w_doc_data
            put_in_outbox              = 'X'
            sender_address             = ld_sender_address
            sender_address_type        = ld_sender_address_type
            commit_work                = 'X'
       IMPORTING
            sent_to_all                = w_sent_all
       TABLES
            packing_list               = t_packing_list
            contents_bin               = t_attachment
            contents_txt               = it_message
            receivers                  = t_receivers
       EXCEPTIONS
            too_many_receivers         = 1
            document_not_sent          = 2
            document_type_not_exist    = 3
            operation_no_authorization = 4
            parameter_error            = 5
            x_error                    = 6
            enqueue_error              = 7
            OTHERS                     = 8.
* Populate zerror return code
ld_error = sy-subrc.
* Populate zreceiver return code
LOOP AT t_receivers.
    ld_receiver = t_receivers-retrn_code.
ENDLOOP.
ENDFORM.
Girish

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