Change Device on Prepaid Plan

I'm trying to move my verizon account from a pantech qwerty phone from walmart to a droid 2 i just bought. i keep trying to activate the droid but it always fails. i dial *22898 and failure. any help?

The Droid 2 will not be compatible with the daily prepaid plans. It will require a monthly plan along with a $29.99/month data package. I would reccomend calling Verizon's customer service from another phone so that you can get your plan switched and then get assistance in activating the phone.
It's also possible that there is an issue with the Droid 2, and the Verizon rep can help you identify anything that might be keeping the phone from activating.

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Change my new prepaid plan or start over?

My ultimate goal is to get an LG Cosmos on $35 prepaid plan.
I took a gamble an bought a LG env3 because it is an older phone with 3mp camera and flash. I read that people would buy this phone and then call to cancel the data plan. Perhaps these people's situations were different because this information was within the last year or so. I was looking to use it on the $35 prepaid plan. However, things have changed so the only option was a $60 monthly plan with 2gb data. This plan is better suited for the new smartphones you can get on prepaid. If I wanted that I would have got that instead.
So I have an older phone with less capabilities to take advantage of today's standard offerings yet paying for the same. I don't want to pay for it anyways.
I have already paid for one month at $60. I activated July 19th. Can I buy an LG Cosmos prepaid version (Amazon, eBay [Verizon doesnt appear to let you buy the phone by itself) and activate now and then will that $60 I spent go towards changing my plan to $35 monthly? Or I am stuck with this month's service under the $60 and need to wait til end of month? Or should I just let my service cancel after month and start over with a LG Cosmo prepaid purchase account through Verizion store?
I am kind of afraid to take a risk with a phone off amazon to activate on this account. Stories of people getting phones that need to wait 6 months... I feel more comfortable with a phone from verizon directly and any warranty benefits that entails.
If I have to get a new number it is not a big deal.

Close All Open Apps... Sign Out of your Account... Perform a Reset (nothing will be lost) and then sign In using His ID.
Reset
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430

Prepaid plan and expiration

Quick questions. I am currently using FiveSpot WIFI device under prepaid plan.
If I add $100 to my account right now, can I use my device without refill at the end of this year?
If I add $100 to my account right now, but I do not use my device for more than 2 to 3 months, do I lose my telephone number and need to pay re-activation fee when utilizing the device?

If I add $100 to my account right now, can I use my device without refill at the end of this year?As long as you still have money in your accuont you will not have to refill your account until the year is up.
If I add $100 to my account right now, but I do not use my device for more than 2 to 3 months, do I lose my telephone number and need to pay re-activation fee when utilizing the device? The way I read the terms it said you had to make a cell phone voice call once in 6 months in order to keep the service. So I would take that to mean as long as I make a call for 1 minute every 60 days your account would stay active as long as there is money in the account . That is the way it is listed in the aggreement terms. I would double check this with customer service and the next day call customer service again and see if you get the same answer

Having problems changing my verizon prepaid to a new device

I'm having problems changing my Verizon prepaid phone number to a new device.

Anita65,
Oh no, sorry to hear you are having so many issues changing your device. However, get some assistance changing your device by contacting Prepaid Support at 888-294-6804.
KarenC_VZW
Follow us on Twitter @VZWSupport

I bought a 4G SIM activation kit on the advice of a CS rep, who said I could change out the SIM card on my Verizon Droid X (currently in use with a customer loyalty plan) and switch it to a prepaid plan. But now it appears there is no SIM card to switch o

I bought a 4G SIM activation kit on the advice of a CS rep, who said I could change out the SIM card on my Verizon Droid X (currently in use with a customer loyalty plan) and switch it to a prepaid plan. But now it appears there is no SIM card to switch out. Google search finds several others have asked that question and the Droid X doesn't have a SIM card, apparently. But, the 4G SIM activation kit "Compatibility" tab claims that it is compatible with the Droid X, so what is the real story here? Do I have to send this kit back to you?

No. Call Apple Care and give them the serial number. They may be able to tell you who it is locked to.

Change Prepaid Plan - what I already paid is worthless?

Hi -
I currently have Verizon's $35 prepaid plan. I was hoping to change to their $50 dollar plan. My concern is, if I switch now, do I lose the money that I paid or can I just pay the balance somehow? I'm very tight on money and if it means I'd have to pay a while extra month for this month it might change my decision to switch plans just yet.
Thanks!

Hello Wilcyn92,
Thank you for reaching out. We are certainly here to assist you. You should have no problem with having the money paid transferred to the next plan. If you have prepaid a month then the money will transfer. You may have to make up the prorated difference in cost if you make the change mid month. To best confirm you will want to contact pre-pay department at (888) 294-6804. Let us know if you need anymore help.
Thank you,
Tony_VZW
Please follow us on twitter @VZWSupport

Change prepaid plan from the regular monthly plan to th Allset 4G LTE plan?

Am planning to change my prepaid plan from the regular monthly plan to th Allset 4G LTE plan. My new month begins on August `13. Should I wait until then to make the change? Also in doing this online do I change my phone to the 4G phone that I already.
I assume all this can be done online.
Subject shortened
Message was edited by: Admin Moderator

Your line needs to be out of contract before you can switch to a prepaid plan. You might have to get a different phone if you have a 4G LTE smartphone. The prepaid plans only support 3G only phones at this time.

Can I activate my existing iPhone 5s to a prepaid plan?

I have been trying to get ahold of someone but have not been able to find the answer to my question. On the prepaid plan page it gives an option to buy an iPhone 5s and activate it on a prepaid plan, but cannot seem to activate my existing iPhone 5s to my prepaid plan. Why is it that it seems like I have to buy a phone from Verizon in order to use this plan? I currently have an iPhone 4s on prepaid plan and want to change device due to the fact that my 4 is water damaged and barely works. HELP?

Great question, daisycee! New phones are really exciting, and I can understand your eagerness to get this phone activated. Please reach out to our Prepaid Customer Service team for help getting the device switched. You can reach them at 888-294-6804.
Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

How to keep my current prepaid plan when buying a replacement phone?

<< Moved to Prepaid space for better exposure >>
I have a LG Extravert Prepaid phone. I use the $50 unlimited plan. My phone quit working so I bought a cheap phone to get by for now, Samsung Gusto 2 Prepaid. When I try to change my device to the Samsung it says I need to change my data plan. I would like to keep the $50 unlimited that I just purchased 8 days ago. How can I do so, or can I? PLEASE HELP!
Thanks!!
Message was edited by: Verizon Moderator

Good afternoon reginapaugh!
I'm sorry the Extravert stopped working for you. Lets get that Gusto 2 activated now! What is happening when you try to activate the phone? The Gusto 2 is compatible with our unlimited prepaid plan. If you are still having trouble getting it working, please reach out to our speciality prepay team at 888-294-6804. Keep me posted!
Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

Help with buying contract-free iPhone 5S with T-MOBILE $30.00 prepaid plan

Ok, I just want to clarfiy
If I purchase a T-MOBILE contract-free iPhone 5S from Apple here http://store.apple.com/us/buy-iphone/iphone5s
will I be able to get the T-MOBILE plan listed here with the Nano sim I receive from my iPHONE 5S from Apple http://prepaid-phones.t-mobile.com/prepaid-plans
"$30 per month—Unlimited web and text with 100 minutes talk
100 minutes talk | Unlimited text | First 5 GB at up to 4G speeds
This plan is only available for devices purchased from
Wal-Mart or devices activated on T-Mobile.com"
or will I have to get a nano sim here http://prepaid-phones.t-mobile.com/sim-card#close-cart
and then activate online on tmobile.com to get the prepaid plan for $30.00?

No, the SIM card included with the T-Mobile phone on the Apple site does not allow you to activate for the $30 prepaid, as there is no "activation code" provided with the phone and you need a code for prepaid activation on the T-Mobile site. As you know T-Mobile store will not help you with this plan.
I just did this. (1) I went on Apple store site and purchased an iPhone 5c selecting the T-Mobile "unlocked and contract-free SIM-Free" option.
(2) You also need to go on T-Mobile and buy the (so called) "activation kit" http://prepaid-phones.t-mobile.com/sim-card ; select the "Nano Sim Card" "Phone" then "Add to cart". This is currently free, so I got 2, in case. It took about 3 business days to receive the package via UPS.
The package has instructions, but does not mention the $30 option (it is not widely advertised in T-Mobile as you know). However, no problem, it will become available during activation.
(3) Now replace the SIM card that you received from Apple with the SIM card you received from T-Mobile.
(4) Before you start the activation process, write down clearly (and double check) the "activation code" found in the T-mobile activation kit, the "SIM card serial number" found in the kit as well and the "Phone serial number (IMEI)" found on the iPhone box you received from Apple.
(5) Go to T-Mobile "Activate your new phone" https://www.t-mobile.com/shop/plans/ActivateCodes.aspx and enter those 3 numbers, very carefully. (I have heard any mistake may stop the process and you need a new SIM card to restart).
In the next screen, you will pick the plan (all prepaid plans are showing, including the $30 100 min / unlimited text / web, but beware as there is another $30 for 1500 min, no web) and then a phone number (or transfer your phone number) - when you click "next" you actually receive a text message on the phone right away! In the next screen you enter your payment information (debit, credit or purchased prepaid card), then you are done.
(6) I actually went back to my-t-mobile.com to create a login - pw so I can change my payment method later and see the data and minutes used.
No need to adjust any APN settings. Got LTE in my area and internet speed clocks at an amazing 32.77 Mbps Download. ENJOY!

What is the reason contract phones cannot be used on a prepaid plan?

I originally posted this question in the Basic Phones forum, but I think that may have been the wrong place to ask this.
I am interested in activating a phone on the $50 basic phone prepaid plan, but the phone I tried to activate would not work. It was the Casio Ravine 2 C781.
I already know that contract phones will not work on the prepaid plan. I also have already spoken with two customer service reps, and they were helpful, but they could not answer my questions.
What is the actual reason that basic feature contract phones will not work on the prepaid basic plan? Is it the PTT feature?
The Ravine 2 was new with a clean ESN, and it's just a basic phone. I don't blame anyone except myself, but I would like to avoid this in the future. btw, I gave the Ravine to my mom and dad who are on a contract plan, and it is working great.
One of the reps I spoke with said that this may change in the near future, and that phones like the Ravine 2 may work on the prepaid plan soon. Does anyone know if this is true?
To make things more confusing, I just read an older post that states if a contract phone like the Ravine is activated for at least 6 months, it then can be activated on a prepaid plan. Is there any truth to this?
Finally, I understand that there are some basic flip phones available that I can purchase like the Revere 2 and the Gusto 2, but I prefer the quality of the Ravine 2. I need the rugged phone capability due to my work environment.
Thanks for your time.
Jim

Hi there Gipsonsb!
That's a fantastic question. I would highly recommend contacting our Prepaid department. They're available just for you 24/7. You can reach them by calling 888-294-6804.
Thank you!
MelissaM_VZW
Follow us on Twitter @vzwsupport

Can i still use pay as you go plan on a smartphone prepaid plan?

can i still use pay as you go plan on a smartphone prepaid plan?

Yes you can. However, 4G smartphones cannot be activated on prepaid. 3G devices have 3 different available plans. Verizon has an exclusive plan with Walmart which consists of unlimited talk and text with a 1GB for $50. The other 2 plans are unlimited talk and text with 2GB for $60 or 4GB for $70

Can I use a verizon iphone5 for prepaid plans?

What about an iphone 5. I have an verizon iphone 5 that used to be on a regular plan and now I need to put it on a prepaid plan...
<< Branched to a new discussion for better exposure and more relevant answers >>

Hops this helps PREPAID PHONES There have been some newer ones added but there not on my list yet, I need to upgrade the list. LG 6015i -- KIYOCERA --KWC 2325, KX414 -- MOTOROLA -- MotoW755, RazrV3m, V376, W385 -- PANTECH -- Jest -- Verizon -- Blitz, CDM7075, CDM8615, M7076, PN215 -- Most Verizon Wireless phones will work with our prepaid plans . The only phones that are not compatible with our service are Push to Talk, PDAs/Smartphones, advance data devices (BlackBerry, PalmOne Treo, etc.), PC Card devices and handsets with HTML Web browser such as the LG Dare, LG Voyager, Samsung Glyde, Samsung Omnia and Motorola Krave and all Dashboard-capable devices like the LG Chocolate 3, LG VX 8360, Motorola Rapture VU30, Nokia 7205 Intrigue and Samsung Renown SCH-u810. Keep in mind features such as V CAST video, Mobile TV, and Chaperone services are not available for prepaid service." Non Prepaid Phones 1)Push to Talk, PDAs/Smartphones, advance data devices (BlackBerry, PalmOne Treo, etc.) 2)PC Card devices and handsets with HTML Web browser such as the LG Dare, LG Voyager, Samsung Glyde, Samsung Omnia and Motorola Krave 3)All Dashboard-capable devices like the LG Chocolate 3, LG VX 8360, Motorola Rapture VU30, Nokia 7205 Intrigue and Samsung Renown SCH-u810 *features such as V CAST video, Mobile TV, and Chaperone services are not available for prepaid service

I'm on a prepaid plan for the 4s, i want the hotspot option which isn't offered on the prepaid plan. heard the connection is too slow on the 4s only worth it on the 5 or 5s. would you agree? not sure how much the hotspot would increase my monthly bill...

i'm on a prepaid plan for the 4s, i want the hotspot option which isn't offered on the prepaid plan. heard the connection is too slow on the 4s only worth it on the 5 or 5s. would you agree? not sure how much the hotspot would increase my monthly bill....

To use the hotspot for any of those devices, I believe you have to switch to a postpaid account and plan. You can see the pricing for the available postpaid plans under the "Shop" area of the website.

IPhone on Prepaid plan pointless account balance messages

We've been discussing this issue on the ATT forums, but I feel that the only way to get it addressed it by Apple.
Currently if you are on the prepaid plan you receive account balance notices after every transaction (Phone call, Mail Check, Web Browsing).
Since the iPhone has an unlimited data plan you account balance doesn't change any time you access the edge network. Unfortunately ATT still sends you a message notifying you your account balance has not changed.
At first this isn't a big issue. Dismiss the message (Which you have to do before you can access ANYTHING on your phone) and continue on. The problem is if you have your phone checking for email (which is one of the point of having a phone like the iPhone), you'll receive a message every time your phone hits the network.
These messages can pile up and this morning I had to clear 15+ messages before I could use my phone. Talk about a terrible user experience.
Also if a balance message is present while a call comes in the screen doesn't respond. You first have to lock the phone by hitting the sleep/wake button, then unlock it again hitting the same button. It took me a while to figure out what was going on with that situation.
At the bottom of the page there is a link to the ATT support thread.
Please don't reply with ... We'll just get a contract and the messages will stop. I don't want to be on a contract plan. I enjoy the prepaid plan. It works for me.
So here is what I am looking for.
1) Can the messages be stopped on the iPhone side
2) If not, could Apple add a "Dismiss All" option. That would (for me at least) be an acceptable solution.
3) Why do the messages lock the screen when there is an incoming call?
Thanks for all your help. At the least I am hoping this will make Apple aware of the problems and get them addressed
http://forums.cingular.com/cng/board/message?board.id=apple&thread.id=2116&view= bydateascending&page=1

There are a few points which I think need to be aired on this issue: that pre-paid is a perfectly viable option for the iPhone, that AT&T will do nothing to solve this issue, and that Apple, alone, can and should.
If pre-paid is an option both AT&T and, for less understandable reasons, Apple want to discourage, then may God help all of us pre-paid consumers. However, Apple should be interested in selling iPhones, and the deal to receive money from AT&T from subscribers is a problem, because is lessens Apple's motivation to tolerate iPhones being used as pre-paid phones, unlocked, you name it.
That said, pre-paid is a great option for those who use very few minutes (like me), who may be well-to-do foreigners only staying in America for a limited time, or who are uncertain if AT&T is a viable carrier. Tolerating it also projects a sense of respect for the consumer that Apple's target market would appreciate. I know I do.
AT&T, though, receives less of a commitment from consumers on pre-paid, and thereby less expected money, so they will do everything to fight it.
Apple, however, can easily modify their software to politely receive these notifications from AT&T, and then only inform the user if they choose to be so informed of the account balance in the iPhone's settings, or, even better, go into a spread-sheet like "Balance history" tab to explicitly view this information.
This is what Apple can do. It may take them a couple of man-hours to roll this into the next iPhone software update, but Apple: consider this worth it in light of being able to portray yourself as being on the consumer's side in the consumer-carrier tug-of-war that this, on however small a scale, has become.

Change Device on Prepaid Plan

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