Change Request

Hi Friends,
I need to make some changes in one of the form which is created using screen painter. The program was done by the other person. The original program When I tried for change option, the system is not allowing to make changes and throws up the following message.
Choose a change request with target system QA2.
Kindly guide me as to how to carry out the changes.
Regards,
Mark K

In the pop up, click continue or enter, to see the list of requests.
Chose the request that is related to the changes you are doing. Put the cursor and continue.
It will create a task for you in that request.
Regards,
Ravi

Similar Messages

Creating a New Task in SOLMAN Change request Management

Dear all,
We are using SOLMAN 4.0 and scm functionality.In the change request screen we have a create follow up task(+ icon on top left).What is the use of this task,can we asign a task to some particular person?for example can i assign task to tester?If the task has not completed the task,while closing the correction will it give error?
Please give your suggestions.
Thanks in advance,
Avinash.

Hi,
Pls click the check button(next to activate button)
see the SLG1 log generated remove the errors shown in red.
One it is done u press the refresh button & thn u cn create the task list
chk
https://websmp202.sap-ag.de/~sapdownload/011000358700000657692007E/ECTS_CHARM_SP12.PDF
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
http://help.sap.com/saphelp_sm32/helpdata/en/0c/5b2160f6fa4b83a3674a210b1cdeb0/content.htm
Regards
Prakhar

Help me configure Change request management !!!

Dear friends,
I am Going to Configure Change request Management, so just to ensure that the configuration is not erronous, i would need Expert advise..
Just want to know Clear few things before i proceed..
I am also refering SPRO and related notes
Scenario :
I have two SYSTEMS SAP ECC 6.0 with System id R03 and Soluiton manager with SYSTEM id SOL,
R03 has 3 clients, 300 600 700..
In R03 300 is the development client, 600 is quality client, 700 is the production client.
SOL has 2 clients, 100, 200
With 200 as the production client.
Q.1) Do i have to configure CHARM in both the client (100 and 200 of SOLMAN).
Q.2) Initially I had tried to set CHARM in client 100 of solman, but later on realized that it has to be set up in client 200.
When i logon to client 200 and Execute IMG activity Spro-> sap soltion manger->basic settings-> sap solution manager system->activate integration with change request management.
Then by default it take the previous client ( client 100) as the change request management client.
( as we know there are three steps in the above activity ), the other activity are executed properly, only prblem being that the default client is always set to 100, which should not be the case).
I do get the prompt saying ( "The change request clent is set to clent 100, do u want to change to client 200, on clicking yes, still it is always set the same client 100 as charm client ")
Plz let me know what do i do to set the change request client to 200??
Q.3) Regarding TMS, we have local domain controller in solman and local domain in R3.
We are planing to establish domain links between the two systems( ie both the domain controllers) ??
Is this the right strategy ??
Any other method that u can recommend ??
Q.4)One of the IMG activity says, Generate Destinations to client 000 of all the domain controllers..
Whenever i do this these, destinations are created with errors, i am not able to create trusted RFC destinations without errors.
When i logon to satellite domain controler and excecute sm59 there are 2 destinations created Trusted and BACK.
These destinations works well,
but when i logon to Solman, got to sm59 , when i test the TMW and TRUSTED rfc destinations i test these destinations using Remote Logon i get error,
" no authorization to logon as trusted system"
I went thru one note which recomended Kernel upgrades to solve the problem,
I r3 my kernel relaese is 700 with patch level 56, the note recomends to apply patch 80, did u have these problems??
what is your kernel patch levels in sateliite and solman systems.
Q.5) TO be able to raise tickets from R3 to solman we create RFC destinations.
We also create RFC destinations to client 000 of all the sateliite system,
dont u think these RFC destinations might interfere with each other??
Q.6) Is there anyone who has successfully configured CHARM. Can you plz share the configuration documents with me..
Please note :
All the contributors would be handesomely rewarded with points .

Hi,
Check this
Note 128447 - Trusted/Trusting Systems
For your Q4.
Q3.)
Establishing Domain link - That's the right way. Go ahead.
These are the steps.
1.Define Transport Routes for System Landscape
assign exactly one development system to a production system, and that these two systems are connected by exactly one unique transport track. If a development system and a production system are connected by more than one transport track, this may lead to inconsistencies within the transport distribution. This type of transport configuration cannot be supported by Change Request Management, and may cause inconsistencies within the tools involved.
2. Activate Extended Transport Control
The CTC parameter should be '1'
3.Configure Transport Strategy
Deactivate the QA Approval.
4. Activate Trusted Services.
5.Activate Domain Links.
You have to activate domain link between systems.
6. Generate RFC Destinations to Client 000
Hope this helps.
feel free to revert back.
--Ragu

How to import a Change request from One application to another application.

Hi,
In SRM Dev system I have created a Change request (Transport Request) and released to the QA system.The Change request has imported successfully to the SRM QA system.
Now the Case is:
The Released Request in the SRM Dev system has to be Export to the CRM Dev system.
Is it possible to Export the Released Change Request from SRM system to CRM system?
If possible then can you provide me with the solution.
Thanks in Advance
Dharma

Hi,
Your system admin knows how to do it. System admin should define transport route. Please check it in transaction STMS.
Regards,
Masa

Questions about authorizations of tables/change requests/badis/locks/lang

Hi ,
Few questions I have not been able to find out .
1) HOw can we ensure that every time we do any change in a table including adding/changing content a change request is generated .Basically to ensure any changes being done are being stored in a change request .
2)How to give authorizations to/for a database table ?
3)can/how we add water marks in scripts and smartforms ?
4) Can we create and place our own BADIs in SAP standard code?
5)different LOCK types/categories with clear difference (not the standard SAP help please..)
6) tips on handling two table controls on one screen.
7) WHat are the things required if we want to use objects(scripts,texts,smartforms) in different languages ?
8)multilingual scripts ?
9) how to have a search help in module pool without using Process on value request ?
Moderator message - Please - one question per thread and please ask a specific question - post locked
Edited by: Rob Burbank on Dec 3, 2009 4:29 PM

FSKB G/L Account Posting
this transaction is not working

Move change request from a maintenance project to another project

Hello all,
we want to close a maintenance project A and create a new maintenance project B. We have a lot of change request they aren`t finish, so we want to move them to the new maintenance project.
The following steps we have done:
1. Doing all phases of the maintenance cycle of project A.
2. Close maintenance cycle project A.
3. Create a new project B.
4. create a new maintenance cycle for project B.
Now, we have the problem, that all change request from project A and maintenance cycle A didn't move to the new project B and cycle B.
If you create a new maintenance cycle in project A, all open change requests move to the new cycle. But we want to move them to a new project and a new cycle.
Have anybody a suggestion how to do this?
Kind Regards
Marc

Hello Marc,
there are a couple of methods in a class that might help you if you DO have to do it... but SAP will not support you in case you have any problem.
you can take a look to methods of class CL_HF_HELPER.
Methods :
SET_BO_LINK_TO_CHNG_DOC is used to set link between SDMJ and SDMN
SET_BO_TASKLIST_OF_CHNG_DOC is used to set link between SDMJ and tasklist
as there are those methods, to create links SAP, provides some others that are supposed to break them (If i remember well they are not activated or finished but you can still have a look !!)
Those methods are
DELETE_BO_LINK_OF_CHNG_DOC
DELETE_BO_TASKLIST_OF_CHNG_DOC
RECREATE_BO_LINK_OF_CHNG_DOC
RECREATE_BO_TLIST_OF_CHNG_DOC
Hope this helps
One more time... be carefull with those methids... I think it s quite dangerous to handle those kind of things without SAP's support.
Also, one mote thing... since many many customers have asked for this functionality; SAP is trying to develop the whole thing (with adjustments of Checks functionalites of ChaRM) for the next releases. Maybe that will be part of the next release
Regards
Khalil

Unable to edit the form in Personal Change Request

Hi,
One of the manager is trying to edit the employees information. When he navigates to edit form of personal change request, under My Crew tab of Manager Self Service in portal, unable to edit the information but he is able to add notes. in the form.
In detail, the manager is trying to assign new manager to an employee under him(moving an employee to differen team headed by different manager so trying to replace his name in the employee's informaton). The manage is unable to change the information or unable to edit any information in the form "request for change in position/transfer"
Could someone help me on this.
Thanks in advance.
Regards,
Ravi.
Edited by: Ravi Alla on Jun 17, 2010 9:15 PM

Hi,
The issue is resolved. This is because of Acrobat JavaScript option disabled in display preferences of the form.
Once this checkbox is enabled its working fine.
Regards,
Ravi.

Using a hyperlink in an email to reference a particular Change Request

Didn't know if this is possible or not. I am setting up a Change Notification email for Urgent changes so an email goes out to a group of managers that are listed as Approvers. Trying to capture specific information about the Change itself and put it in
an email template is challenging to say the least.
Is there a way to just put a URL that points to the Change Request in the email so when the manager gets it, they just click on the link that will bring them to the actually Change Request in Service Manager? From there, they can view all the details and
even approved it from there. Would be great and save a lot of work....for me....

   It is possible and we did the similar thing and uploaded the solution for the help of all.
https://gallery.technet.microsoft.com/Exchange-Connector-8659edef#content
   You will need to put in details in the email but the approving part can be taken care of.
   You can further customize the solution based on your needs.
Please do rate the solution there if you find it helpful.
Shahid Roofi
While that is a nice feature you developed there, it is not even close to what the OP is asking for.
Cheers,
Anders Spælling
Senior Consultant
Blog:
Twitter:   LinkedIn:
Please remember to 'Propose as answer' if you find a reply helpful

Re:Error while importing the TP from dev to quality through change request

Hi Guys,
We have implemented change request and upgraded for SP 15 support pack
when the user tries to import through urgent correction by selecting pass correction to test the TP is not getting imported, when i checked the log it is saying
System cancel RFC destination SM_BQ2CLNT100_TRUSTED, Call TMW_SET_PROJECT_SWITCHES: No authorization to logon as trusted system (Trust ed RC=2).
You cannot import any requests for project BD2_P00001 at the moment
Then i went to show project status switches and changed as "Request can be imported" from " request cannot be imported", then the user is able to import the UC from the task list,
But ideally the status switches should be " request cannot be imported" so that the TP can be imported only through change request.
kindly give ur inputs as it is very urgent.
Regards
Raju

Hi Jith,
First of all try to consolidate all your objects in a single TR and then move to Q from D.
In this case check for the list of objects that you have in your TRs. If TR 3 have all the Objects that were in TR1, TR2, then transporting TR3 alone will work.
Also, you can find the information related to the elements that were missed in your TR1,TR2 by following process.
1. Go to your transport Logs and then to the entries marked as Error.
2. There you will find the Query Element Ids, copy them
3. Now, go to Table(Se16) RSZELTDIR, there enter those query elements.
Now, you can able to find the elements that you have missed in your TRs. Hope this helps you.

Error while creating change request via solman support desk message

I have configured CHARM and my change req. is working for urgent correction, I have tested the entire workflow.
however when i try to create a new change req. via support desk message --> create a change request open
I get following error
An action was terminated due to an exceptional situation.
Message no. SOCM_ACTION_LOG 090
Diagnosis
An exception has been triggered in PPF action processing.
System Response
Action processing has been terminated. The status of the transaction is still incorrect.
Procedure
You cannot execute the action until the cause of the error has been removed.
The error messages will be kept until the transaction is next checked for subsequent analysis.
Procedure for System Administration
If necessary, analyze other messages in the application log for the incorrect transaction. To analyze the termination, you can activate the breakpoints in the checkpoint group socm_exception.
Additional Information:
Exception CX_SOCM_PRECONDITION_VIOLATED occurred (program:
CL_HF_HELPER==================CP, include:
CL_HF_HELPER==================CM00A, line: 29).
pls help

Hi Yunus,
Your probably have changed the transaction type SLFN to a the customer namespace Z or Y. If this is the case you MUST also "Define Mapping Rules for Copy Control".
Goto SPRO -> SAP Solution Manager -> Scenario-Specific Settings -> Change Management -> Change Request Management -> Extended Configuration -> Change Transaction -> Change Transaction Types -> Copy Control for Change Request Management -> Define Mapping Rules for Copy Control.
Once at this point in the IMG make a copy of SLFN -> ZLFN. This will resolve your problem.
Kind regards,
Latief

SOLMAN- Change Request Management

we have a request from one of our customers a big insurance company, to use the "change request management" out of the SOLMAN for non-SAP solutions.
is it possible ? what are the advantages and disadvantages?
thanks
Amnon

Hello Amnon,
SAP Solution Manager as the name suggests is for managing the whole gamut of SAP and Non-SAP solutions in the IT Landscape of an organisation. It provides you the tool, content and gateway to create, operate, manage and monitor your solutions over time.
Please use the following links which may help you in a better way....
Manually registering a non-SAP system in SMSY
http://www.sappro.com/downloads/NonSAPsystems.pdf
SAP Solution Manager Ready
SAP Solution Manager Ready
A General overall discussion on Solution Manager http://www.sap.com/platform/netweaver/components/solutionmanager/index.epx
Hope it helps.
Cheers,
Satish

Solman Change Request Management Issue - about create task list

Dears,
We are now using Solman ChangeRM. I have created a maintainance project and maintained its logical component and IMG project. when I want to create a task list for this project, a message"The project is not released. Hence cycle can not be created" poped. The message no. is /TMWFLOW/CONFIG_UI017. Where can I release the project?
Thanks
Roger

Hi,
Pls click the check button(next to activate button)
see the SLG1 log generated remove the errors shown in red.
One it is done u press the refresh button & thn u cn create the task list
chk
https://websmp202.sap-ag.de/~sapdownload/011000358700000657692007E/ECTS_CHARM_SP12.PDF
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
http://help.sap.com/saphelp_sm32/helpdata/en/0c/5b2160f6fa4b83a3674a210b1cdeb0/content.htm
Regards
Prakhar

Change Request Management "There is no task list for this project"

Hello!
I would like to use the functionality of CharM in SOLMAN 4.0.
When I enter the Tcode /n/tmwflow/proj I receive the waring/error "There is no task list for this project" (/TMWFLOW/TRACK_N114)
If I create my own task list via Task list --> create
I get the warning "You cannot change task lists in the SAP namespace"
What are the steps to define task list for my project?
Do I need to configure SPRO ... --> Extended Configuration --> Schedule Manager?
The second warning I get: "NO CTS projects created yet" or
"The Solution Manager project does not have an active CTS project yet".
How can these warnings/errors be corrected?
Thank you very much!
regards

Hi,
Pls click the check button(next to activate button)
see the SLG1 log generated remove the errors shown in red.
One it is done u press the refresh button & thn u cn create the task list
chk
https://websmp202.sap-ag.de/~sapdownload/011000358700000657692007E/ECTS_CHARM_SP12.PDF
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
http://help.sap.com/saphelp_sm32/helpdata/en/0c/5b2160f6fa4b83a3674a210b1cdeb0/content.htm
Regards
Prakhar

Change of systemlandscape in Change Request Management

Hi,
We have a Systemlandscape with 4 SAP Systems. Now we would like to reduce the landscape to 3 systems. We use the Change Request Management and we work with urgent corrections. Which are the problems by changing the landscape?Which is the best approach to get from 4 to 3 Systems without loosing any transports?
Best regards, S.Blaser

Stefan,
Have you checked SAP note 987927? It can help.
Regards,
Raquel Cunha

Change Request Management in Sharepoint

Hi - I've read through pages and pages of online content on ticketing/support systems etc. and somehow still can't seem to find something that best
matches what I want to achieve - So hoping someone can help...
I work in an IT Development office, and we currently have a very poor process in place for when clients submit change requests for our products
(systems). This comprises of client fills out excel form and sends to mailbox (and most of the time, 10 other recipients not needing to be CC), we pick up email and manually copy to list on Sharepoint, we review request and update excel doc on sharepoint,
then email user to check sharepoint for updates. Alongside this, any additional requests for info, etc. are all done by phone/email amongst various members of the development team, and also any comments we make about the request (which should only be visible
to us) are held on a separate list. Finally, we have an issue that all of the costing information is put into a tab in the excel document, which in theory can be opened by anyone who visits the list on sharepoint.
The process I WANT to have in place is as follows:
Client can login to Sharepoint and see options to either review open requests (only seeing request ID/Name and status) or submit a new request
Client fills out form online to submit new request, upon submission 3 things happen:
A) Client receives auto email thanking for request and advising of lead times for response, ideally with a pdf or similar copy
of their submission
B) IT Team receive an email stating there is a new request submission, ideally with a pdf copy of the request
C) Request goes into a list on Sharepoint, and then appears in two areas, one where the clients can see the request name and status only, and a second where the development team can see all of the information,
and make internal comments on the record which are invisible to the client. Finally, the client should ideally be able to click through on the status list to see the full request and our response/costings etc. However only the requester should be able
to see this much information about their request
IT Team review request, update status and provide feedback inc. costings where appropriate. Each time the status is changed on the request, it should email
the requester to advise the record has been updated/moved forward
So far the best I can do is customise a form in Infopath to show how I want to layout the client submission form, and get that to go straight into a list. The list being visible to any user on our global Sharepoint site, including them being able to click
through and see any of the information listed.
I'm relatively new to Sharepoint, and although I've achieved quite a lot in the short time I've been working with it, I just cannot seem to get my head around how to best do this. So some help would be really appreciated!

Hi - I've tried downloading SPD2010 on another pc, and attempted to use this to create a new workflow where I could use the Copy List Item function. However everytime I go through the process of trying to add a new workflow to my list, it lets me type in
a title and description, press OK, and it tells me to wait a moment, then the box disappears and I'm left on the same screen I started on with no new workflow added? I've tried this over and over this evening with no joy...
On your other option to create a new list item and populate using other fields, A. will this mean I have to write the copy for every field in my list? (I have about 40-50 fields, and I have to create 5 of these workflows in order to move my process through
the way I need it to), and B. surely if I delete the list item after telling it to pull from the other list, wont my data then disappear also considering it's pulling from there?
Thanks.

Change Request Management in Implementation projects or not?

Hello guys,
We are starting a Change Request Management project at a customer. We discuss in the blueprint phase whether we should be using it only for maintenance activities, and not for implementation projects. We have some people that can be working both in maintenance and also in projects at the same time.
We want to understand whether that scenario is possible and also whether is advisable. We want to have control over the process, and therefore we should be restricting the creation of Transport Orders through SE01 so that we know that transport requests are created only by change document action.
What are the drawback, difficulties, considerations you may consider in making that decision? Is it logic to work that way or is it better just to implement it for the whole installation, including implementation projects?
Esteban Hartzstein
Edited by: Esteban Hartzstein on Jan 20, 2010 3:37 PM
Edited by: Esteban Hartzstein on Jan 20, 2010 3:39 PM

We want to have control over the process, and therefore we should be restricting the creation of Transport Orders through SE01 so that we know that transport requests are created only by change document action.
this you can do either via SE03 / Display/Change Request Attributes / SAP_TMWFLOW Request created using Change Manager X X / Defaul for all client = Mandatory
or
you can achieve this by just activating the CHaRM in SolMan ( solar_project_admin / system landscape / CHARM)
Nesimi

Change Request

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