Changed security questions

I have a couple of people who have said that their security questions appear to have been changed. when they try to download iTunes account asks for answers to security qus but they are not the ones that they have set initially. Is this a bug? do they just need to reset security qus??

You've tried asking the person that you gave your account details to ?
You won't be able to change your rescue email address until you can answer your security questions, if the person that you gave your details to won't help then you will need to contact Support in your country to get the questions reset : Apple ID: Contacting Apple for help with Apple ID account security (they should also be able to reset your password)
When they've been reset you can then use the steps on this page to add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

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HT5312 i want to change security questions and you told me to sent an email to be change and nothing sent to my email

i want to change security questions and you told me to sent an email to be change and nothing sent to my email

If it hasn't arrived after a few hours and isn't in a spam filter, you need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(90777)

How to change security question

how to change security question in apple id. I forgot my answers. Please help

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(124195)

Changing security question answers

how do i change security question answers in i forgot them?

Take a look at this:
http://support.apple.com/kb/HT5312

How to change security questions after adding a second email address?

I'm at a loss and really really frustrated with Apple for the first time in my life.
I've added a second email address and tried over the last 3 days on my iPad and Mac to change my security questions. There is no option present that I can see that allows you to do this without first entering the answers. (to which I don't know anymore)
I called Apple support (even in english) and every time the call has been dropped.
In all the years since switching to Apple I've always been impressed with the level of customer service. This is the first time that I've felt this level of sincere frustration.
I'm not sure why I have to book a time to speak with someone. Updating or changing security questions, should be a process one can do over the internet. I'm confused either way why questions are necessary if the apple password entered was correct. It's not my bank account; why the need for such extreme security just to download an app paid for by an iTunes card!
Any help or direction would be appreciated!!
Thank you
Kate

Hello there, Kate.
Apologies for your frustration. For your security the existing questions need to be answered before new ones can be created. The following Knowledge Base article provides some additional steps to try if you are unsure of the answers to the existing ones:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Specifically:
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

HT201363 I want to change security question but the problem is i don't know the rescue email what can i do ?

I want to change security question but the problem is i don't know the rescue email what can i do ?
Please answer me quickly

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

Change security question problem in SPS12

hello experts,
we are on EP7 SPS12, there is new security parameter like "security question" in it. we are not going to give "personalize" option to users, still is there anyway out where in user can change his/her security question( i mean some standalone change security question iview or something).
Regards dhaivat

i need help with that as well

I do not have the option to change security questions to reset my forgotten security questions what do i do??

everyone says just click on change security questions????? i dont see anything to click on and just keep going in circles

See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

TS3988 I'm trying to purchase some apps and things on iTunes but seem to have forgotten my answers to my security questions. I have my apple I'd & password but how can I go in to overwrite or change security questions?

I'm trying to purchase some apps and things on iTunes but seem to have forgotten my answers to my security questions. I have my apple I'd & password but how can I go in to overwrite or change security questions?

See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions

How do we change security questions.

How do we change security questions?

Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions.
(101070)

I can't create rescuse email to change security questions. Please helps me create rescuse email

I cant create rescuse email to change security questions. Please helps me create rescuse email

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps you get the questions reset :https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing the number for Apple in your country and ask to talk to the Account Security Team : http://support.apple.com/kb/HE57

Change security question and answers

hello apple i am not still able to change my security question please tell me what to do i want to make some purchase and without changing my security question it wont be possible as i had forgotten it please reply as soon as possible
i had viewed your tuotor on support how to manage itune id bt the option to change security question dosent appere when i logged in my id
thankyou

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551

I asked for mail about changing security questions, but, I didn't get it.

I didn't receive any mail about changing security question even I already asked for it 1000 million times

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.

HT2731 How to change security questions

HOw do I change security questions? I can't use iTunes to purchase apps on my new iPad

Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(75035)

How can i change security questions of Apple id ?

when i tryed to change security questions it says :The Authentication Information provided does not match our records. Please verify your personal information and try again. how can i change it when i cant remember my ol answers but remember password ?

This is the final straw for me. I am trying to set up security questions for both myself and my daughters (on 3 separate accounts) and even though THIS IS THE FIRST TIME we are answering the security questions - I get the same response:
"The Authentication Information provided does not match our records. Please verify your personal information and try again".
WHAT RECORDS?
This is all very interesting as how can our information be incorrect when we haven't even set it up? As it is, our purchases cannot happen and I have just sent emails to 4 companies telling them that I cannot use the App. store.
Does this make any sense to anyone?
It's a joke to me and I refuse to have to make a **** support call for something that should be logical.
Eco

Under manage your manage Apple ID, not getting option to change security questions

How do you change security questions, when all you keep getting is the security questions to answer.

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96643)

Changed security questions

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