Changes to rpt file not recognised

Post Author: annedonnelly
CA Forum: General
Hi,I've been asked to help a company whose software supplier is being a bit awkward. The software is a stock control package and some of the reports are created using Crystal.They want to make some minor changes to the reports - moving fields about, changing labels, etc. The supplier told them to purchase Crystal v10, told them where the reports are and said to make the changes required and save them in the appropriate folder.We tried all of that yesterday with no success. Although we made obvious changes to a report the changes weren't displayed when the report was printed by the stock control system. Is the stock control system not using the .RPT file? Should we be saving the report in another format? I tried removing the .RPT file temporarily and the stock control system was still happy to print the report so I suspect it's either compiled into the executable or it's another file altogther.We tried all the obvious things like restarting the stock control software (even rebooting the machine). We weren't able to preview the report in Crystal as the data source (an XML file) is apparently created at runtime. I used Crystal many years ago but have no experience with recent versions.Any hints would be welcome.ThanksAnne

Post Author: synapsevampire
CA Forum: General
"Is the stock control system not using the .RPT file? Should we be saving the report in another format? I tried removing the .RPT file temporarily and the stock control system was still happy to print the report so I suspect it's either compiled into the executable or it's another file altogther."
You don't even tell us the name of the software package, yet you expect us to respond intelligently about its inner workings?
I think that you've taken all of the right steps, you seem knowledgable about software. What I would do is a search of the machine for all RPT files. You don't bother to mention HOW this app launches reports either, is it browser based, a Windows program, and idea of the language or the API used?
Do you know how to add in new reports? You might be able to delete the old ones and then publish a new one.
If you require further assistance, please include information about the application.
-k

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