Changing Date and Time of the Service Tickets.

Dear All,
                  I am implementing a program where i need to change the date and time of incoming service tickets which comes after 6 PM to next day 9 AM. Also if the next day is holiday then it should preset to day after tomorrow's 9 AM.
                  Is there any std. FM to present for this? How should i take care of the Holidays coming. Kindly give a brief idea about the scenario and how the above mentioned functionality can be implemented.
                  Rewards Points for all helpful answers.
Regards,
Vinayak

Hey Vinayak,
I had similar requirement... i had almost fulfilled the requirement but till then the project got scrapped...
I will give you the brief idea on how to go about the whole thing....
You can use this FM to satisfy your requirement.....
CALL FUNCTION 'HOLIDAY_GET'
        EXPORTING
          holiday_calendar           = 'XH'
          factory_calendar           = 'XF'
          date_from                  = lw_frm_date
          date_to                    = sy-datum
        TABLES
          holidays                   = lit_holidays
        EXCEPTIONS
          factory_calendar_not_found = 1
          holiday_calendar_not_found = 2
          date_has_invalid_format    = 3
          date_inconsistency         = 4
          OTHERS                     = 5.
For this you need to create factory calendar and holiday calendar.....This can be done in SPRO path.. Just search for the keywords in SPRO IMG....
You need to do some coding for this and use FM CRM_ORDER_MAINTAIN followed by CRM_ORDER_SAVE to get this thing done which will eventually change the end date of the ticket....
I think you are well briefed on how to go about it from now.....
Inspire ppl by rewarding...
Regards,
Anand..

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ooGDoo

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Changing Date and Time of the Service Tickets.

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