Charging Me For A Programme In My Package

I have full BT Vision package. Wife has been watching all the ugly betty series. However in series 4 next to episode 15 it wants to charge me 1.10 when all the other programmes are listed as free. Really confused!! Do you have to pay for the odd programme if you want to finish a series? If so will cancel asap as thats plain unfair! Please help!

That must be a mistake, I've seen it happen before.
Does it ask you to confirm the price as with say a latest film etc?
AQ.
"Welcome to Royston Vasey - You'll never leave."

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What can I do about paying for Office from a commercial store, and itunes charging $100 for smart converter, ms office package and pack for ms office $41.99? It surely looks like double dipping

Hi folks, I am puzzled when looking at my itunes account. I bought a store office 365 package for $100, and in the process of installing it, somehow ended up with fees for smart converter, ms office package and pack for ms office, totalling another $90 from itunes. Isn't this double dipping and if so, how do I go about a refund? Thanks jby

Well, MS Office 2004 is available for the Mac and being a user of both the Windows and Mac versions, I think that the Mac version has a slight edge. The only downside is that it does not come with MS Access so if you use that then you have to stay with the PC version.
But... if you are set on mainly using Windows then paying a substantial premium just for a computer that looks good rather than on the fact that it runs OSX and hence great packages such as iLife etc is probably a waste. This is especially true when you have to remember that Apple will not give any technical support to users running Windows.. nil, nada, nowt! Likewise, Microshaft (sorry Microsoft) also seem unwilling to give support at this time since (for some strange reason) they don't like the idea of Windows on a Mac.
As I see it, the main reason for Apple to release the ability to run Windows was to:
a> Produce an 'official' version rather than have an unauthorised version 'in the field' which if problematic, could give Apple a bad name.
b> Give people who would like to have a Mac but have the occassional program which has to be run under Windows, the ability to switch to a Mac.
Option b was the reason why I switched from years on a PC to the Mac.

Please help, Verizon is charging me for a returned device that came up as an empty box

Hello Everyone,
I have done all I could to right the wrong that Verizon is doing to myself and I'm sure others have experience this same issue that I'm going through. Back in April 2012, I was having issue with my phone overheating and losing charge quickly; so, I went to Verizon Wireless store and see what they could do about it. They offer to order me a certified like new replacement iphone 4s and I told them yes that will be good. A couple of days later, I received the replacement iphone. So I packed my defective iphone 4s and follow everything that was on the return instruction. I packaged it and used the smart post return label as was instructed on the paper. I went to my local USPS and dropped it off to their associate. I kept the tracking smart post label receipt; so, I could tracked it. On April 18, 2012 the phone was delivered and accepted at Ft Worth, Texas which is the Verizon Wireless warehouse. Two weeks later on May 2, 2012, I got a text msg stating that my account will be charge 500 dollars for unreturned device. I called customer service and spoke with a rep named Domenik. I asked him why was I getting charged this amount when the phone has been delivered and accepted on the 18th of April. He told me that the warehouse was slow and sometimes lazy to process it (if verizon doesn't believe me, i'm pretty sure they record this conversation call and I can ask them to play the recording of this call; so, they can hear that this was said to me). I didn't make a big deal about it as long as they are able to resolve this and take the charge of my account. Domenik proceeded to start a returned investigation form to their warehouse and gave me the form # 119072. He said that everything will be taken care of it. So, I asked again if there was anything I needed to do on my end and he said no. I took his word for it and just waited.
About couple of weeks later on May 30, 2012, right about the time I usually get my bill update from Verizon. I got the bill and it was large amount ($1,136). I called customer service again, to find out what is going on and why is my bill so high. I spoke with a rep named Gibelle and she told me that when the return investigation was done the box came with no phone. I was asking her how can that be? She was telling me that there was no phone and that I should contact their fraud department, which happened to be close by the time I called. The next day on May 31st, I spoke with a rep named Daniel who actually was helpful and polite. He took it a step further and see if he can look up the phone with the IMEI number. To verify it, I gave him the IMEI number from the original box of the iphone and it matches the one that is active since May 11 on a different Verizon Wireless account. So he tried to give me a credit pending for 849.99 which got denied since the box came as empty.
I called again to follow up and ask why are they denying it. I spoke with this rep named Aliyah, who was very rude and didn't belong in the customer service field. She wasn't very helpful and from the sound of her tone, she was suggesting if i were you I would file a police claim and telling me that this out of their hand. So I asked if I could talk to her supervisor; a moment later after being on hold, I spoke with a supervisor named Ken. I explained my situation to him and he says that he understands and that he'll open up a fraud case with their fraud department and he'll follow up with me after about 24-48 hours.
From what I have experience so far; I didn't want to rely on any Verizon employee. So I called the customer service and asked to be transferred to their fraud department. I was able to get in touch with someone in the Fraud department and get a case started. I was told it would take 3-5 business days to follow up from the date it was open (June 3, 2012). I waited after 5 business days and heard nothing. I called directly the Fraud department that following Saturday and spoke with a rep named Shannon, he told me that it looks like my case hasn't even been looked into but he said that'll he would be able to transfer me to someone who can have access to more information regarding my case. So I spent about an hour on hold, and I ended with him again and he said that they were short on staff on the weekened and experiencing high volume calls. He suggested I call back later and try again. I called back several hours later and spoke with Rob. He told me the same thing that I would need to call back and talk to someone who has more access to this case. So, he recommended I call back on Monday. That following Monday, I called back and got a very unhelpful and rude ( right from the very beginning) rep named Aneth. She was telling me do you have the return receipt and told me that without it they can't do anything. This was completely something different from others have been telling me when I started this case. So I told her, no one has told me that this required in ordered to start this investigation case. I asked to be transferred to a different rep that is willing and knowledgeable about what they're doing. I was then transferred to this rep named Leean and tried to help me. I told her my situation and everything that I have done my end. She asked to file a claim with my local USPS and FedEx. I told her I have done that already and there were nothing that both USPS and FedEx can do for me. USPS have said that it was a prepaid label and I wouldn't be able to file a claim and that I wasn't the recipient. She ended up telling me that I would need to get USPS and FedEx to contact them and that they would speak on my behalf regarding this case. So that night, I called FedEx again and see what they can do about the starting a claim case and calling Verizon. I spoke with a FedEx rep named Jim and he told me that they won't be able to do anything; since, it was a smart post return label. At this point, I'm running out of options that I can do on my end to resolve this issue. I went to my local Verizon Wireless store and ask to see if they can help me with this issue. I was told to file a police report. So, I finally filed a police report at my local police station. The police officer gave me the case number and will see if anything can be done about this. The police officer even said I hope they're not charging you for this and I said, "yep verizon is actually charging me for 850 for this". He was surprised when he heard that.
Today, I just a voicemail from the Fraud department stating that this investigation has concluded and that it wasn't fraud and nothing can be done about my issue. My bill is about to be due on June 20th, and I told the customer service rep and the reps from the fraud department that I will continue to pay my normal monthly bill but I won't pay the 850 dollars.
I ask and beg anyone out there who has experience this same issue as myself or who is going through the same; for information or help on how to get this resolve. I feel like verizon is giving me the run around and shafting me big time. I have been a Verizon wireless customer service since my freshman year of college and I don't want to leave Verizon. They have been good to me the past 10 years and have gotten great coverage on their network. This is the very first time I'm experiencing this with Verizon and so far it has been a nightmare. I followed everything that was on the return procedure and used the smart post return label and in the end, I'm the one that is being penalized for it. It's insane that Verizon won't do anything about it and keeps telling to try a FedEx claim or USPS claim. This is robbery, unfair, wrong and they shouldn't be allowed to do this to their customers. I will continue to fight this because I know for a fact that I returned that iPhone in that box; which is now currently active since May 11 on someone else's account. So, please anybody who can help me out regarding this matter; I would greatly appreciate it.
The last option I can think of is to take this up to court and hire a lawyer. I don't want to leave Verizon but if it comes down to it, I guess I will have to. This is wrong and I asked everyone who can help me to please do so. Sorry for my rant, but I have done everything that I can do to resolve this issue but it has gotten me nowhere. It's just unbelievable and sad how Verizon could treat their customers like this, get away with it and not even help.
Thanks Verizon wireless for shafting a loyal customer. Loyalty goes both ways, I guess with Verizon it's only 1 way.

Tmobile did the exact same thing to me. So that is customer service at work in general. Nice try though lol.
To the OP
I see you said You paid for shipping, did you Insure it? Claim insurance on it. If you did not, It may not be Verizon or your fault in the sense of the phone not making it to the warehouse. There are people out in the postal world that will steal phones that are not insured. It could have been a Verizon employee, i suppose.
But, if this was to be a bought in court, if you shipped it with out insurance, sadly your at fault.
Do you still have the Serial number of your old phone? If so, you should be able to track where your phone is (if it is reported as a defect/damaged) If so, you may be able to use that as proof. If it does not show up as a defect or what ever they determine use as a loss, then you know it did not make it to the warehouse to be checked in. I would suspect Apple or Verizon could tell you what the Serial number came up as.

I-tunes charged me for an album I didn't buy.

I-tunes charged my bank account for a One direction album I didn't buy, I downloaded the album Up All Night a few months ago, yet I-tunes charged me for it anyway. Is is possible to get my money back? If yes how?

I'm not sure why that link gets given out for pirated apps because it has nothing to do with pirated apps. That link is about a totally unrelated issue about MAS updates.
Finding a pirated app -
All MAS apps have a MAS receipt in their app bundle. Check any app acquired from the MAS. Right click on the app's icon in your Apps folder and choose Show package contents. In the Contents folder is a _MASReceipt folder and in that folder is the coded MAS receipt. It has the Apple ID of the MAS account that bought/acquired the app from the MAS. It is that receipt that the MAS uses to alert you that an app has an update. There would not be a notice of an update with someone else's Apple ID showing in the MAS on your Mac, if there was not an app with a receipt from this person's account somewhere on your Mac.
Download the free app FindAnyFile (FAF);
http://apps.tempel.org/FindAnyFile/
This app is easier to use and seems to be more powerful than Spotlight. Open FAF and in the box type _MASReceipt and press Find. It should come up with a list of every app on the Mac with a MAS receipt. Compare the apps with receipts in FAF's list with your purchased apps list in the Mac App Store. The odd app out should be the pirated app.
Lots of folks are resistant to the idea that they have a pirated app, but they eventually find out that its true;
https://discussions.apple.com/message/18435256

Did you know that verizon charges ¢50 for calls from the US to Canada? Just dialing an area code like 604 (Vancouver, CA), will create charges at a rate of ¢50/minute. Amazing that they can charge this much for a call to Canada. I know they have it som

Did you know that verizon charges ¢50 for calls from the US to Canada? Just dialing an area code like 604 (Vancouver, CA), will create charges at a rate of ¢50/minute. Amazing that they can charge this much for a call to Canada. I know they have it somewhere in their contract/website.

Did you know that verizon charges ¢50 for calls from the US to Canada? Just dialing an area code like 604 (Vancouver, CA), will create charges at a rate of ¢50/minute. Amazing that they can charge this much for a call to Canada. I know they have it somewhere in their contract/website.

Hi, my MacBook Air is not working anymore if it's not connected with the power cable. It's pretty new so I can't imagine that the battery is dead already. Why can't I use my MacBook Air without the power cable even though I charged it for hours?

Hi, my MacBook Air is not working anymore if it's not connected with the power cable. It's pretty new so I can't imagine that the battery is dead already. Why can't I use my MacBook Air without the power cable even though I charged it for hours?

Please take the Mac to Apple store to have it checked out.
Genius Bar reservation
http://www.apple.com/retail/geniusbar/
Best.

My iPhone 4 died. I tried charging it for 3 hours; it wont hard reset or even show up on my computer or itunes. is there anything i can do?

My iPhone 4 died. I tried charging it for 3 hours; it wont hard reset or even show up on my computer or itunes. is there anything i can do?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
You can also try going to Settings>General>Reset>Ease all content and Settings. However, you may not be able to restore via iTunes. You might only be able to only restore from iCloud backup if you have a hardware problem,

HT201272 I have purchased a movie and elected to download later; when I go to the iTunes store, it shows where it is purchased yet when I go to the movie it ask for it to be purchased, will I be charged twice for the movie I have not downloaded yet?

I purchased the movie "Black Nativity" at midnight and selected to download later; it shows that the movie has been charged in my account for billing, however; I when I go to download the movie, it ask for it to be purchased versus download. I would like to know if I will be charged again for the movie upon selecting purchase movie? I would like some direction as for how to download the movie that I already purchased.

Clicking on its purchase price again may result in you being charged again. Does the Store > Check For Available Downloads menu option download it
Or does it show under the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage for downloading

Can someone please tell me why when I order an Itunes app. , do I always get charged twice for the same thing. It has happened on two different occasions. Does it have anything to do with having 2 different ipods linked to the same account?

Can someone please tell me why when i order an app on my sons ipod, do I get charged twice for it? When I tried do report a problem with the charge, it said that I can not get a refund on that item. This is the second time this has happened to me. Does it have anything to do with having more then one ipod linked to the same account? Thanks for any help you can give me!!!

It has nothing to do with have more than one device using that account.
After you purchase it once, you redownload it on other devices by the following, not like purchasing a new app.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If you really got charged twice for purchases the same app twice with the same account contact iTunes again by:
Apple - Support - iTunes - Contact Us
Make sure that they are really the same app first.

Just bought an iPhone 5s, as I turned on the phone it showed 71% of battery, I drained it to 15% and next charged it for 3 and a half hours to fully charged. Did I do any mistake ? Should have I let it to get discharged in order to fully charge it ?

Just bought an iPhone 5s, as I turned on the phone it showed 71% of battery, I drained it to 15% and next charged it for 3 and a half hours to fully charge. Did I do any mistake ? Should have I let it to get discharged in order to fully charge it ? Somebody told me I should have let it discharged and then to fully charge, but I didn't do it, my iphone is working very well, the battery too but I'm worried if the battery lifespan is gonna get worsen soon if I didn't abide by the rules and procedures of battery charging.
I had problems on my previous iPhone 4s, it died because I didn't replaced the battery with a new one because my battery never worked well and I never knew it , the battery used to overheat my iPhone and it caused to damage my processor completely to death. Who does the replacement of the iphone processor? I need help how to maintain with the iphone battery. And also let me know if I did something wrong that I should get worried about or not ?!?!

Apple does not fix the iPhone 4S, they replace the phone. If not covered by warranty, called an out of warranty exchange. Cost is US $199. Make an appointment at any Apple store.
Be aware, Apple does not sell iPhone parts, thus there is no legitimate source for genuine parts.

For some reason osx mountain lion has disappeared from my purchases and now when i want to install mountain lion on another mac with the same apple id it wants to charge me for the program even though i have already purchased it. what do i do?

for some reason osx mountain lion has disappeared from my purchases and now when i want to install mountain lion on another mac with the same apple id it wants to charge me for the program even though i have already purchased it. what do i do?

Open the Mac App Store on the other Mac and in the Quick Links sign into your account. See if the Mountain Lion purchase is among hidden apps in the iCloud area of your account info.

Why does the app store try to charge me for free apps?

I am trying to download free apps and I keep getting sent to my account settings page. Is my phone trying to charge me for free apps?

You most likely do not have a valid form of payment entered in your Apple ID. The valid form of payment is required to download free apps or purchase apps. If the app is free you will not be charged. You can enter a credit card as a valid form of payment. If you don't want to use a credit card or don't have one, you can purchase an iTunes gift card and use that as your valid form of payment.

Why am i being charged twice for 11.04 and 11.46 when I did not purchase those songs, I used an itunes card 25$ and I still have 0.04 cents left?

Why am i being charged twice for 11.04 and 11.46 when I did not purchase those songs, I used an itunes card 25$ and I still have 0.04 cents left?
I couldnt redeem w/o an apple ID so when i did it asked for a credit card. And I want to discontinue and remove my account from itunes but it wont let me, there is no account discontinue or removal of account

Because too much time has passed I can't edit this into the prior comment, but here is the info regarding reverting to iTunes 11.0.2 (assuming you do have a time machine backup) from https://discussions.apple.com/message/22057703#22057703
W. Raider wrote:
Repairing permissions doesn't fix it.
I reverted to the previous version, 11.0.2.
1. Quit the new crash-prone iTunes.
2. Delete the app.
3. Restore v. 11.0.2 with Time Machine.
4. In your iTunes folder look for a folder called "Previous iTunes Libraries", find the latest one.
5. In the iTunes folder itself you'll see "iTunes Library.itl", delete it (or compress it and save a copy for later just in case.
6. Copy the newest .itl file in Previous iTunes Libraries to the iTunes folder and rename it "iTunes Library.itl".
7. Launch the older version of iTunes.
My crashing has seemed to have ceased with a revert to an older version. I noticed today that the newer crashing iTunes had been launched for hours but not playing anything, when I played internet radio it crashed within 5mins, fed up I reverted to an older version.
Btw, a simpler way to do this is to revert to older iTunes app, then hold Option when it launches and choose an older library.

I got charged twice for a movie (Safe House). Can i get a refund for that? we were not able to finish the movie and now were trying to watch it again. We have an hour left, however the apple tv is still loading the movie again for 2 hrs

i got charged twice for a movie (Safe House). Can i get a refund for that? we were not able to finish the movie last night, and now we're trying to watch it again. We have an hour left, however the apple tv is still loading the movie again for 2 hrs & 46 mins.

Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

I've been charged twice for "Kingdoms at War" A Thinking Ape but I didn't purchase it. I just updated my account info, thinking that the issue had be resolved in 02/2012 only to find it charged to my account again. How do I get this charge removed?

Back in 02/2012 I was charged twice for "Kingdoms at War" , 200 Nobility points, A thinking Ape. I didn't order this. I have changed my password twice. I just updated my account info to use ITunes for downloading music and a charge for $39.98 was taken from my account for this again. In researching this, it appears that "Kingdoms at War" is a free app. . . so someone must have accessed my account to purchase gold. . . or ITunes erred. How do I get this resolved? I would like to use ITunes without being forced to pay this $39.98.

Contact iTunes support at expresslane.apple.com and explain your problem

Charging Me For A Programme In My Package

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