ChatandVison Gift Card Not Received

After numerous attempts to contact ChatandVision through their support website I decided to try this. A gift certificate was purchased for me in October 2014. I never received it. I was forwarded the info from the confirmation email and will attach below:
Purchase summary:
Order No:
SO453655
Order Date:
20th Oct 2014
I'd appreciate any help I can get with getting in touch with someone at ChatandVision to look into this for me. 

Hi mapstothestars,
I located your order and can confirm the vouchers were sent out the very next day after purchase. The recipient email is an educational one ending in xx.edu. It is very likely that our email was considered spam and re-diverted to another folder or automatically deleted. Kindly check your mail settings and have "ChatandVision" whitelisted if this is indeed what happened.
I will have the vouchers re-sent to you and the recipient’s email address within the next hour. I will further have this information conveyed to your via private message just to be safe. If you can kindly confirm once both our email and vouchers are received that would be most helpful.
Thanks.
Kind regards,
ChatandVision Ltd.

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