CIC Scripting - Question/Answer Tree

I am looking for any help/documentation on how to create question/answers scripts and have it show in tree format.
We have the questions and answers created, but do not show in tree when clicking into script.   Is there configuration that needs to be set up for charters?   Appreciate your help.
Thanks

Hello Pam,
No pre-configuration is required. Which version and release of the Interaction Center are you using (e.g., CRM 5.0 IC WebClient)?
Normally while in edit mode of a script you just click on the Script Chapters tab and then click the Add Chaper (+ icon) to add a new chapter. Then you add an arbitrary chapter title (the chapter number should be assigned automatically. The last step is then to click on each question node that you want to assign to a chapter and go to the node properties and use the Chapter drop down list box to assign the chapter.
Tip: When adding a new chapter in the script chapters node, be sure to click somewhere else outside of the newly entered chapter description first (like on the chapter number) in order to get the newly added chapter properly saved. There seems to be some bug with Java that the chapter description will not be saved while the cursor is still in the desscription area.
Warm regards,
John

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