Cisco agent desktop on window 7 and working with IPCC 4.0

Hi all,
i am using IPCC version 4.0.5 and Cisco Agent desktop client is installed on the windows XP machine
now we are planning to upgrade the all windows XP machine to window 7 32bits
before upgradeing OS from XP to windows 7 just want to know can CAD or CSD should be work onthe window 7 32bit
anyboday is using IPCC 4.X version with using CAD on the window 7 32 bits OS if yes CAD is woking fine with windows 7 or if any issue aries ?
Thanks in advance.

CAD for IPCCX v4 does not support windows 7. See compatibility matrix:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
In my experience if you already have CAD installed and you upgrade the OS (without a fresh rebuild) CAD will work - but it is NOT supported. You should test this though.
You will not be able to install the older version of CAD on windows 7, the installer will give you errors.
Brian
please rate helpful posts

Similar Messages

Using Windows XP and working with Fireworks CS6 and Dreamweaver CS6.

I'm a student and only have Windows XP. I'm working with Fireworks CS6 and Dreamweaver CS6. Can I just get the two of them or do I need to subscribe to the Creative Cloud? Also, can I get Dreamweaver CS6 on the Cloud? I know I can't use Dreamweaver CC with XP.

Moving this discussion to the Creative Cloud Download & Install forum.
Afec1707 I am sorry but you must have Windows 7 or later for your operating system. You can find the system requirements to utilize Creative Cloud applications at System requirements | Creative Cloud.

Cisco agent desktop has encountered a problem and needs to close error

A Remote Hotline user is experiencing crashes with her desktop agent. After logging into the program it generated the error message "The Cisco Agent Desktop has encountered a problem and needs to close"
I have removed the agent from add remove programs, re installed it and attempted to run it logged in as an admin and using both mine and the user's agent credentials and the program still crashes.
Agent desktop ver 5.0 Build 6.4.2.12 Windows XP
Any ideas?
Regardes, Chet

Thanks for the reply, this is what I did to resolve it:
Fix:
Uninstalled Desktop agent from add remove programs
Re installed program
Do a complete restart or the prog will continue to crash
Test program by logging in with user’s credentials

My desktop IMac OSX 10.6.8 : IMovie '11: Trying to upload a home movie clip from my Panosonic camera model PV-DV203D. I've had this camera several years, and used it with Windows desktop. Now trying to work with my Mac. I have a USB cable, both ends fit,

My desktop IMac OSX 10.6.8 : IMovie '11: Trying to upload a home movie clip from my Panosonic camera model PV-DV203D. I've had this camera several years, and used it with Windows desktop. Now trying to work with my Mac. I have a USB cable, both ends fit, but iMovie '11 does not recognize it. Is there a driver fix for this?

What kind of Mac to you have? This camera is a tape based DV one that connects best with firewire and I cannot tell if your Mac has firewire. If your mac *does* have firewire, get a camcorder firewire cable and try again.
ETA: Oops, I am pretty sure that all the "desktop iMacs" have firewire, so you should be good to go. You will probably need a cord that goes from FW800 to your camcorder.

Cisco Agent Desktop / Supervisor Desktop Issue with Full Disk Encryption

Has anyone had any issues related to running Cisco Agent Desktop or Cisco Supervisor Desktop on a machine running full disk encryption? Our desktop team installed full disk encryption software from Check Point, and it seams to be causing some issues with call monitoring, screen pops via workflow and connectivity to the UCCX server. It's not effecting every machine (that we know of), but the fix for us right now is to provide a desktop without the encryption software. I'm just wondering if this is related to us, or if there is any supporting documentation out there?
Any help is apprecicated.

CAD for IPCCX v4 does not support windows 7. See compatibility matrix:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
In my experience if you already have CAD installed and you upgrade the OS (without a fresh rebuild) CAD will work - but it is NOT supported. You should test this though.
You will not be able to install the older version of CAD on windows 7, the installer will give you errors.
Brian
please rate helpful posts

How to install Cisco Agent Desktop 7.6(1) on Win7 X64?

I am trying to install Cisco Agent Desktop 7.6(1) on my Windows 7 64-bit laptop. This
error keeps poping up:
http://i.imgur.com/xtBFm.png
This directory in the error message does not exist on my computer. Other x86.Microsoft.VC80.CRT... folders exist, but they have different names than the one in the error message window.
What can I do to install CAD ?

I ran into a different problem back when WIN7 was released, the error was along the line CAD detected unsporting OS. No matter how I finagled the OS nothing would work. I did read a little blurb to modify the MSI install file and it works quite well. I have since installed my modded MSI Agent Desktop and Supervisor Desktop on WIN7 64bit also no problem at all. Locate yourself a copy of SuperOrca and open Agent Destop.msi and scroll down to LaunchCondition Delete the top two lines
Condition and Description
#1 (CADOR) OR ((VersionNT=500 AND MsiNTProductType=1) OR (VersionNT=501) OR (VersionNT=600) OR (VersionNT=500 AND MsiNTProductType>=2 AND NOT SERVER_INSTALLED) OR (VersionNT=502 AND NOT SERVER_INSTALLED))
#2 (CADOR) OR (NOT (SERVER_INSTALLED OR SUPERVISOR_INSTALLED))
Save the Agent Desktop.msi to something like Agent Desktop WIN7.msi save it someplace handy and run it.
You may find you need to run as admin IF your using WIN7 PRO/HOME etc etc Ultimate shouldn’t give you these probs if the application installs yet wont launch go to control panel look into running compatibility etc etc
If you have odd securities errors while running the program Blame the OS go to the Cisco install folder and give the domain user full control security ect on THEIR folder, this will clear up any client side issues.
Most who run into this problem delete the two lines indicated above then smooth sailing.

Cisco Agent Desktop software running multiple times in Task Manager

Has anyone seen an issue with Cisco Agent Desktop v 6.6(1) where after closing the program completely it stays running in Windows Task Manager. We have the Agent software installed on 8 PCs and only one of them is having this happen to them. One time the PC had 15 instances of Agent.exe running in Task manager. A reboot of the PC corrected the issue, however when the issue does happen her chat box within the Agent software shows as Initializing and the agent's name appears and reappears on the Supervisor Desktop software.
If anyone needs any other info as to the versions we're using or anything else please let me know. I have searched all over the net for a solution and haven't found anything. My next step is to do a TAC case, but I wanted to post something here to see what responses I got.
Thanks,
Nick

Hi Nick,
Check this bug:
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtd75811
Multiple Agent.exe Instances Created Causing CAD Agent to Disappear.
Regards
Gurpreet

Cisco Agent Desktop (CAD) Timed Out

Hello Everybody,
I'm looking for a little insight into a problem that was encountered recently with a customer that essentially caused downtime. When the Agents were attempting to log into Cisco Agent Desktop it gave the following error:
"The request to log into the Cisco Unified CCX application server timed out. Please verify your system is online and try again."
CCX Version : 8.0.2.11002-3
CUCM: 8.0.3.21011-1 with LDAP integration/authentication
The customer does have high availability and after restarting both CCX servers the problem still occurred. Finally, once the CUCM publisher was restarted everything the login started working again. As the resolution was a server restart I'm looking for further information regarding this problem, why it may have occurred, and what can be done to prevent it in the future. It seems that LDAP issues are a common cause of this error but why? Can IPA be used as a backup if another situation like this occurs again?
I appreciate the time,
Thanks.

Hi Keith,
We could never state it will never happen again. CUCM, AD or UCCX could have a latency issue later on. However if you see the technote that I sent it explains what tracing is needed and how to verify that LDAP is not sending the acknowledgement back in time. Below is an example of the MIVR logs;
//Initiating login
461102: Jan 28 08:01:34.909 PST %MIVR-SS_RM-7-UNK:Trying to authenticate agent MSmith
The login ID is the same ID that is used to login to CAD. For our test MSmith was used.
The next message should be that login was successful; however, a time out may have occurred since the CAD timer has expired (10 seconds). We then see after the 10th second CUCM finishes the authentication.
//CUCM returns login successful after the 10 second CAD timer expires causing the timeout message to be displayed
461107: Jan 28 08:01:45.206 PST %MIVR-SS_RM-7-UNK:Successfully authenticated agent MSmith at extension 1904
CAD has ten second timer. If the successful message is not sent within that time CAD fails to login. The port change for the AD server that is the Global Catalog server is also documented in the CUCM SRND and should be used regardless.
I hope that answers your question.
Joe

Error from Cisco Agent Desktop - The agent- or workflow-initiated action request failed.

We have roughly 20 agents using Cisco Agent Desktop version 85.1.417 and I have one that when she clicks the phone button to answer a call she gets the error: "The agent- or workflow-initiated action request failed."
I reinstalled the program, but she still receives the same error. What could be causing this problem?

This is what I found in the log:
2014-10-06 08:59:46:838 INFO VOIP2021 Desktop monitoring enabled for extension [9214].
2014-10-06 09:00:12:147 WARN STD3000 Get registry key <MTS_CitrixInstall> under path <SOFTWARE\Calabrio\CAD\Site Setup>. Object not found: <2:The system cannot find the file specified.>.
2014-10-06 09:00:12:159 INFO SOCKET0000 <CADEEMConnector> service on port <59015> has started.
2014-10-06 09:01:01:580 INFO PD4002 error while answering call ICDJtapiCallControlChannel (answer) error, invalid callId (17781617 != 37533406)
2014-10-06 09:09:28:543 INFO PD4002 error while answering call ICDJtapiCallControlChannel (answer) error, invalid callId (17781655 != 37533406)
2014-10-06 09:13:42:458 INFO PD4002 error while answering call ICDJtapiCallControlChannel (answer) error, invalid callId (17781669 != 37533406)
2014-10-06 09:29:03:809 INFO PD4002 error while answering call ICDJtapiCallControlChannel (answer) error, invalid callId (17781740 != 37533406)
I'm attaching part of the DBG log. I hope that it helps.
Thanks

Cisco Agent Desktop incorrect stats Agent Statistics Display

Hi,
I have a very strange problem with a cisco agent desktop user. The times/numbers as displayed in the Agent Statistics Display are incorrect. As you can see from image 1, the agent was presented with 14 calls. The total talking time is 7:22. However if you look at the actual times from image two, and add those numbers you will have a total of 54:42 minutes:seconds. Also the Max talking is incorrect since this filed should display the longest call which has a length of 14:22 min:sec. Also the ready times max/avg and so are incorrect. It's like it's displaying numbers from a different agent however the number of calls presented is correct. If i look at this specific user from the supervisor tool the numbers are correct, see image 3. (in this image a 15th call was placed) I have reinstalled the agent desktop software but this has not solved this problem. I've done some googling but can't seem to find anyone with the same issue and/or a way to troublshoot this. Anyone have a clue?
Image 1:
Image 2:
Image 3:

Hi Anand,
I've looked at the historical reports. Nothing weird there. The 14 minute call came directly from outside, no transfeer or anything. And even if this was the case then the 2nd longest inbound call is 8:30 and not 3:08. Also if you take the sum of all inbound call times you get almost 55 minutes. The difference is too much as the Toal Talking time displayed is 7:22. Also from the supervisor tool I do see the correct numbers.
Thanks again.
Regards,

My ipod nano is no longer recognized by itunes after I installed windows 8.1. The ipod nano still is recognized and works with a Windows 7 computer

My ipod nano is no longer recognized by itunes after I installed windows 8.1. The ipod nano still is recognized and works with a Windows 7 computer

Hello, Pete.
Here is an article I would recommend going through when an iPod is not recognized by iTunes or the computer.
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Usually the resolution is updating the Apple Mobile Device Driver. See the section labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8 > Update the Apple Mobile Device Driver.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jason H.

I have a HP Pavilion Elite i7 Desktop w Windows 7 and I desire to add a 3 TB Hard Drive. Can I?

I have a 2 year old HP Pavilion Elite i7 Desktop w Windows 7 and I desire to add a 3 TB Hard Drive. Can I add a 3TB Hard Drive (probably the Segate Barracuda XT 3TB HD) as a secondary drive without changes. If not, what should I do?
HP=Pavilion
System Model     AU850AA-ABA e9290f
Processor Intel    Core i7 CPU [email protected] 4 Core
Bios                    American Megatrends Inc. 5.24, 10/29/2009  (should update)
SMBIOS Version 2.5
Windows 7 Home Premium
System Type x64-based PC
9 GB System Memory
1 GB Segate Barracuda Drive
Hardware Abstraction Layer Version = "6.1.7601.17514"

Hi,
Make sure that the power supply unit is powerful enough. It's a desktop so adding a 2 or even 3TB hdd shouldn't be a problem..
Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
Testing - HP 15-p000
HP Touchpad provided by HP
Currently on Debian Wheeze
*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*

Error Logging into Cisco Agent Desktop whilst using Cisco IP Communicator

Hi there,
I am having an issue whilst using Cisco Agent Desktop Version 7.0. If I use a cisco IP Communicator ( softphone) i get following message, "Login failed due to a configuration error. Please ask you system administrator to associate your phone with the RM JTAPI Provider user ID according to the instructions in the admin guide".
If user logs in to a normal Cisco phone then logs into agent there are no problems.
Bit of a novice so your help would be appreciated.

Hi
In your AppAdmin pages on UCCX, in the Unified CM Configuration screen, there is an 'RM' user defined.
This will be a user in CCMAdmin 'Application Users', which has all your CCX phones associated to it. UCCX uses this to CTI control the handsets... you need to associate the CIPC phone to that user.
Regards
Aaron
Please rate helpful posts...

I'm using windows 7 and working in office 2010. I have installed iCloud and I can't print my calendar from outlook all it will print is a blank calendar no appointments or birthdays . can anyone help please.

I’m using windows 7 and working in office 2010. I have installed iCloud and I can’t print my calendar from outlook all it will print is a blank calendar no appointments or birthdays . can anyone help please.
Geoff

I had a similiar problem, with my multiple devices. I open iTunes and when all devices were connected I went to the info section on each device. Under info I checked the sync calandars. Under that I click all calanders. I then did the apply in low right. I then did the sync function and it fixed it for me. You have to do this for each device.
I also checked the device (ipad,Iphone) themselves and change the calander selection to NO Catagory. Hope this helps.

Please, I am in a very big problem I designed the project by Adobe director And you test the software on the computers on Windows and works with high quality When I tested the project on Apple Macintosh operating system, Li appeared a number of problems

Please, I am in a very big problem
I designed the project by Adobe director
And you test the software on the computers on Windows and works with high quality
When I tested the project on Apple Macintosh operating system, Li appeared a number of problems and you dissolve a large part of them
But I have a problem too big
The project works on some devices and others show me messages mistakes and why chasm different operating system version
Apple's Macintosh and these messages
"biosegnatures" can't be opened becouse it 's from undefined developer "
others
shokwave player error
pleas what can i do

Welcome to the Support Communities.
m.raslan wrote:
I tested the project on Apple Macintosh operating system
Click on the  menu at top left of your screen, choose About This Mac and, in the panel that appears, note the Version no. in the form 10.n.n. Then update your product list so we can see what version of OS X you're running on the Mac — see this tutorial:
Update your product list
m.raslan wrote:
"biosegnatures" can't be opened becouse it 's from undefined developer "
This Apple doc may help:
OS X: About Gatekeeper
m.raslan wrote:
shokwave player error
Is Shockwave Player installed?...
http://www.adobe.com/shockwave/welcome/
...If not, get it here:
http://get.adobe.com/shockwave/

Cisco agent desktop on window 7 and working with IPCC 4.0

Similar Messages

Maybe you are looking for