CISCO Box not working with Infrared Remove Control Repeater

There was an Infrared Remote Control Repeater set-up in my newly purchased house.  It works for my LG DVD player, but does not work with my CISCO CHS435HDB box.  Are there any work around for this?  Should I change to a different box?

If you are using a repeater, make sure the piece that is relaying the IR signal is pointing directly the font of the Cisco box and nothing is plugged into the IR input port in the back of the box.
Anthony_VZ
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