Cisco Prime Collaboration Assurance IPPhone 3901 no serial number report
Hi All,
I have installed Cisco Prime Collaboration Assurance in my office and try to create phone inventory report , so far no problem , but when i add IPPhone 3901 there no serial number in the report , I have enable web access on the phone , i can see the serial number by click the IP .
any help ?
Best Regards,
Tommy
Similar Messages
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Cisco Prime Collaboration Assurance Standard
Hi All,
We have recently deployed Cisco Prime Collaboration Assurance Standard Server. The issue that I am facing is that after some time the server collapses and logs me out, even though I can connect via the cli.
The version of prime we are using is : 10.5.1.53684.
I am attaching some logs that I got from the cli mostly related to apache.
Has someone faced this issue?
Thanks
HassanHi Aman,
Thank you I will have a look at the bug. I was following the troubleshooting document and as compared to that document the service running when I do a sh application status cpcm are a lot less.
http://docwiki.cisco.com/wiki/Troubleshooting_Cisco_Prime_Collaboration#How_to_verify_the_Cisco_Prime_Collaboration_Assurance_installation_.28for_advanced_and_standard_modes.29.3F
STAT PID USER COMMAND ELAPSED
===============================================
SNl 1119 root emsam_perfmonen 12:50
S<l 1288 root emsam_tomcat 12:39
SNl 1400 root emsam_poller 12:16
SNl 1625 root emsam_fault 11:56
S<l 32045 root Decap_main 14:41
SN 32164 postgres postgres 14:40
SN 32274 primea postmaster 14:29
SNl 32317 root emsam_mq 14:12
SNl 32380 root cpc_multiproclo 14:04
SNl 32414 root emsam_inventory 14:04
Regards
Hassan -
Cisco Prime Collaboration Assurance - INACCESSIBLE
Hi,
I setup a testing Cisco Prime Collaboration Assurance (CPCA) with Advanced version, which connected with two CM clusters both is the 10.5 version.
The result is one CM cluster can be monitored, but the second CM cluster cannot be monitored. The fail CM showed the Discover Device on CPCA as the below error: (Showed one of EX90 cannot be accessed, then all devices cannot be monitored?)
One CM success: (CM1 assurance domain)
Second CM fail: (CM2 assurance domain)
Any idea on that?Hi,
Just a guess:
check for snmp ports being blocked for this cluster across firewall.
regds,
aman -
Cisco Prime Collaboration Assurance
Hello Guys,
I'm tryng to implement a Cisco Prime Collaboration Assurance on a costumer, but it does not create the phones inventory.
The UC Cluster nodes are already managed.
I've followed some Cisco Guides to set this up, and it is not working.
http://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/prime-collaboration/guide-c07-732215.html#_Toc394127247
http://docwiki.cisco.com/wiki/Setting_up_Devices_for_Prime_Collaboration_Assurance
http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/collaboration/10-5/assurance/standard/guide/Cisco_Prime_Collaboration_Assurance_Guide_Standard_10_5.html
Please, how the PCA discover the Cisco IP Phones and endpoints?
I'm working with a Prime Collaboration Assurance 10.5 Advanced License. All the UC nodes are on 10.5 version.
Thanks in advance and best regards.Hi Pedro,
I am fine.
thanks for the ratings.
What I could find that this could be again the bug but not sure since I never came across this issue when worked on PCA 9.x?
Data sorting issue in Trunk Utilization & Location CAC bandwidth
CSCur69981
If TAC case is still opened, you can speak to him about this issue as well.
there is a similar discussion on E1 channel but could not be resolved.
https://supportforums.cisco.com/discussion/12297036/cpc-assurance-not-showing-e1-cas-channel-status
regds,
aman -
Cisco Prime Collaboration Assurance _ Web login
I have recently deployed Cisco Prime Collaboration Assurance standard within our Vmware environment with the view to evaluate and deploy into production.
I have successfully deployed within the environment and can log into the appliance via SSH via the root, admin and globaladmin account however when I try to login through the Web Gui with the above accounts, i am getting the " invalid username or password" error.
Can anyone provide guidance please
PeterHi Peter,
Never faced such issue.
Look into the bugs if helps.
PC 9.0 After restore from backup, cannot login - invalid password
CSCui00260
Description
Symptom:
cannot log in to the GUI with any known username/pw including globaladmin account.
tomcat logs will show 'untrusted certificate' errors.
Conditions:
seen after a fresh restore from backup on a new server.
Workaround:
contact BU for workaround.
Assurance password for globaladmin with * at end or beginning fails
CSCue81630
Description
Symptom:
User 'globaladmin' is unable to login to Prime Collaboration Assurance
Conditions:
The password for 'globaladmin' contains '*' at the beginning or end of the password
Workaround:
Do not use '*' character at the beginning or end of the password
regds,
aman -
Cisco Prime Collaboration Assurance 10.0 | CDR Issues
Hello,
I'm trying to configure my CUCM 10.0 to send CDR record to my Cisco Prime Collaboration 10.0, but the CUCM can't connect to the SFTP in the Cisco Prime.
I tried connect to other SFTP client, but unsuccessful, too. I have received "invalid username or password" response.
I can connect the port 22 and 26, by command prompt for example. I followed all the steps of the "Deployment Guide", but I can't add the Cisco Prime in CUCM.
Thanks a lot
Eduardo LassanceHi Edu,
In Prime Assurance , under Adminstration ---system setp ---assurance setup ---sftp settings , in username [smuser] , can u re-enter the password , apply and then, check.
regds,
aman -
Cisco Prime Collaboration Assurance SNMP authentication
Hello
i see in Cisco Prime Collaboration the following minor alarms:
Description=SNMP entity has received a protocol message that is not properly authenticated
2014-10-16 13:37:09 Local7.Critical 62.25.80.199 Oct 16 13:37:06 HCCPCA3A CPCMHCCPCA3A:%local7-2-ALARM: 14$Description=SNMP entity has received a protocol message that is not properly authenticated.::Status=1,active^Severity=minor^Acknowledged=no^AlarmURL=https://62.25.80.199/emsam/index.html#pageId=com_cisco_ifm_web_page_alarms&queryParams=Id%3D31755519&forceLoad=true^Associated Events=https://62.25.80.199/emsam/index.html#pageId=com_cisco_ifm_web_page_alarms&queryParams=alarmId%3D31755519&tView=events^Device Work Center=https://62.25.80.199/emsam/index.html#pageId=com_cisco_emsam_page_inventory&deviceId=3827396^CUSTOMER=CUSLAB08^Private IP Address=172.29.15.5^Default Alarm Name=MinorAlarm^Managed Object=172.29.15.5^Managed Object Type=Contact Center Enterprise^MODE=2;Alarm ID=31755519^Component=172.29.15.5<000><000>
i know i can suppress the alarms, but can anyone tell me why this is generated? how is it when Cisco PCA can manage the device, i get authentication issue on SNMP v2c ?
thanks in advanceHi Phil,
Even I am facing this issue.
The server is in managed state in Device Work Center. But still observing the Alarm " SNMP entity has received a protocol message that is not properly authenticated.".
Also it takes 15 to 20 minutes for an alarm to get cleared.
Thanks,
Dinesh -
Cisco Sensor 1040 and Cisco Prime Collaboration Assurance 9.0
Hey Guys,
We have setup Cisco Prime CA and trying to hook a Sensor onto it. The sensor is searching for a few.cnf files over tftp. Where can i find these files ?
PS: if this is the wrong place please tell me where to post this.
Thanks
Varadarajan.RHello Varda,
It seems as the 1040 sensors are not finding the TFTP server. The TFTP server list should not contain the ipaddress with values 32 or 92 in their octets,
1. The 1040 needs to learn of the TFTP by DHCP option 150.
2. Please make sure that it is set on your DHCP server.
3. To confirm that the 1040 sensor is receiving the TFTP IP open a web browser and type http:// and see if the TFTP address field is showing the IP.
4. If it is then you might also need to restart the TFTP service on the CUCM so that the 1040 can download the cnf and image files.
Attached is the userguide for 1040. Go through it and this should be able to resolve your issue.
This is a other method to check the sensor is fine
Fist step install download winagents tftp server ,
enter a Service Monitor Server Configuration / sensor1040 and in TFTP server enter ip address(winagents tftpserver) and go to SETUP
in setup put you ip address in PRIMARY SERVICE MONITOR and push OK you look the server write file in (TFTP server )
Next STEP
Go to MANAGEMENT and add new sensor you need mac address remember second port in sensor is span port you can make a sencond file in the tftp server
Next STEP
go to service monitor server and copy file *.img CSCOpx/
Next STEP
Search you dhcp server switch option 150 in put your ip address tftp server when sensor power off and power on the sensor search tftp server and search files to autoconfig and register to service monitor when test is ok
its time to upload change winagent tftp server to callmanager tftp server
Hope this helps
Thanks & Regards,
Venkitesh -
Cisco Prime Collaboration Usage
Hi,
Many Asia costumers complain it is very difficult to maintain the Cisco Collaboration system.
So we are considering the Cisco Prime Collaboration system, see which can help or not.
I have few questions about the Cisco Prime Collaboration Provisioning (CPCP) for SME customer / Cisco Prime Collaboration Assurance (CPCA) for Big customer.
1. CPCP Standard version is free? one cluster? no adv. features? What is the adv. features on adv. versions?
2. I see the CPCP will deploy the new configurations into the CM clusters, that is fine on the new CM, but the existing CM will access the CPCP push into new configurations? Any impacts will happen on delopying the new CPCP into the existing CM?
3. CPCA lic. counted by every end devices, that is really expensive. Any cost effective methods to deploy the CPCA?
4. If we want to monitor the TP endpoints or DX video phones, I have to plug the lan to the 37XX or above switches? 29XX cannot?
Medianet-Capable Devices
Feature
Routers
Switches
Cisco IOS®Software Release Supported
Mediatrace 1.0
Cisco 1800, 2800, 2900, 3800, 3900 Integrated Services Routers
Cisco Catalyst® 3560E, Catalyst 3560X,
Catalyst 3750,
Catalyst 3750-Metro (only 12.2SE),
Catalyst 3750E, and
Catalyst 3750X
12.2SE
15.0SE
15.1T
15.1M
IP service-level agreement (SLA) video operation
Routers will be supported soon. Please check the feature navigator as mentioned below
Cisco Catalyst 3560E, Catalyst 3560X, Catalyst 3750, Catalyst 3750E, and Catalyst 3750X
12.2SE
15.0SEHi,
Been out of the office but see that no one has yet responded to this. I can answer some of the questions.
1. CPCP Standard version is free?
CUCM 10+ users are entitled to use the Standard version.
one cluster?
Yes
no adv. features?
Not missing a lot, especially for smaller one cluster networks.
What is the adv. features on adv. versions?
The Standard and Advanced versions are pretty much the same except for the following:
Advanced can handle multi-cluster networks
Advanced allows administrator delegation. This means that different administrators can be assigned to different groups of end-users.
Standard does not have advanced workflows (Approver, MAC assigner, Shipper and Receiver).
Advanced provides a northbound API for integration to another network management application, HR system or custom UI.
2. I see the CPCP will deploy the new configurations into the CM clusters, that is fine on the new CM, but the existing CM will access the CPCP push into new configurations?
CPCP can push configurations to new or existing clusters. Changes made directly on a cluster will be pulled back to PCP so they stay in sync.
Any impacts will happen on deploying the new CPCP into the existing CM?
CPCP was designed to add to a UC network at any time. When added to an existing network, CPCP can use it's reverse sync process to import users and CM configurations.
3. CPCA lic. counted by every end devices, that is really expensive.
List price may appear really expensive but you need to work with a sales person to determine the actual price. There is also the option to have an enterprise license agreement which might be more cost effective if this is for a Big Customer.
Any cost effective methods to deploy the CPCA?
ELA as mentioned above, or use the free standard version. It the standard version provides enough functionality, it might be an option. Cost effective may be hard to define. If the product significantly lowers the cost to operate the network (faster fault resolution, less administrators, usage reports, resource utilization savings, etc.) it would be cost effective. I don't know how big the Big Customer is or what/how many endpoints/devices/apps are in the network so I cannot provide any better advice.
I am not sure how to answer the last question so will leave it for a TME or other expert on CPCA. It looks like a medianet question. CPCA is not completely dependent on medianet to monitor TP environments and can provide some call trace and performance without it. This is best answered by someone on the Assurance PM/TME team.
Regards -
Change from MSP to Enterprise mode in Prime Collaboration Assurance 10.5
Hi all,
I googled a lot but I didn't find anything about it.
Is it possible to change from MSP mode to Enterprise mode without the need to reinstall the OVA template again?
Thanks a lot.
LuigiHi,
Check this info :
Virtual Machine Requirements for Prime Collaboration Assurance
You must review the Installation Modes and Requirements section to understand the supported installation deployment modes and applications during the Prime Collaboration installation.
The following table lists the virtual machine requirements for Prime Collaboration Assurance application, based on the number of endpoints managed in Prime Collaboration. The virtual machine requirements mentioned in this table is also applicable for Prime Collaboration Analytics and Prime Collaboration Contact Center Assurance. For details on the endpoint quantities supported in each OVA deployment model, see Endpoints and Contact Center Agents Count.
There are no separate Prime Collaboration Assurance OVAs for Enterprise and MSP deployments for Small, Medium, and Large deployment models. During the installation select the appropriate options to deploy the required applications; by default, the Prime Collaboration Analytics is installed as part of the Prime Collaboration Assurance - Advanced Enterprise installation.
For Very large deployment model, there are separate OVAs for Enterprise and MSP. During the installation of the Prime Collaboration Assurance - Advanced Enterprise deployment, you can choose whether to deploy Prime Collaboration Analytics or not.
The Prime Collaboration Analytics application is not supported in the MSP deployment.
http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/collaboration/10-5/upg_mig/guide/Cisco_Prime_Collaboration_Upgrade_and_Migration_Guide_10_5/Cisco_Prime_Collaboration_Upgrade_and_Migration_Guide_10_5_chapter_0101.html
regds,
aman -
Cisco Prime collaboration 9.0 assurance OVI template link plz help!!
Dear all,
I wanted to downlaod Cisco Prime collaboration 9.0 assurance OVI template please provide me the link. I have the download access in cisco web site.
Please provide me the link
Please help !!!!!!
Regards,
Rebecca....!!!Dear all,
I wanted to downlaod Cisco Prime collaboration 9.0 assurance OVI template please provide me the link. I have the download access in cisco web site.
Please provide me the link
Please help !!!!!!
Regards,
Rebecca....!!! -
Cisco Prime Collaboration 9 cannot discover ipphone
Hi Folks
I am testing Cisco Prime Collaboration ver 9.0.24376 in my lab environment, Im using it to discover CUCM Cluster version 8.6.2 and successfully to obtain Server and Gateway information, but I can't see any endpoint that registered to CUCM shown on Cisco Prime Collab dashboard.
I am also test to discover my 2nd CUCM Cluster version 9.0.1 and also successful with CUCM Server component but not for the endpoint.
I follow this guide to ensure CUCM side already configure properly.
http://www.cisco.com/en/US/prod/collateral/netmgtsw/ps6491/ps12363/deployment_guide_c07-723457.html#wp9000214
Is anyone have similar problem like me ?
Thanks
NovriadiThere is a specific support forum for Prime Collaboration and older UCMS management products at:
https://supportforums.cisco.com/community/netpro/collaboration-voice-video/pcm
I don't know if anyone from the collaboration management team monitors this page. -
Hi,
We have been able to successfully add VCS in Prime Collaboration Assurance and Analytics 10.5 however the endpoints registered with VCS are not displayed in the list of devices. Though, we have been able to add a video codec manually which originally is registered with VCS.
Thanks in advance
KunalHi F,
After investigation this issue, we came to know that this is due to the use of 4096 bit ssl certificate by the VCS.
This is currently not supported by Prime Collaboration 10.5.1 and will be fixed in release 10.6 (available beginning of December).
In the mean time you will be able to discover the VCS is you change the default VCS certificate to match the types that are supported by Prime Collaboration.
Regards,
Kunal -
Prime Collaboration Assurance custom dashboard?
Hi Everybody,
I'm new to Prime Collaboration... here are the questions
Now I am using PCA 10.0 (assurance) and CUCM 10.5, and using UC Performance Monitor to see some stat ...
1.
when using the "Cisco CallManager - CallsAttempted", when will the CallAttempted value will be resetted to Zero? and can it be done manuelly?
2.
when I custom a dashboard "Cisco CallManager - CallsInProgress" , and make a test call. The value is zero continuiously
("CallsActive", "RegisteredHardwarePhones" are not working too. but the "CallsAttempted" and "CallsCompleted" show correctly)
However, when I switch to PCA's default dashboard "Call Activity", it shows the value correctly in "Calls In Progress".
Why the same "CallsInProgress" but in different result?
Thanks in advance
SamHi gokgokgok,
I did find a solution.
Here is what I did:
1) Deleted the CUCM from Prime Collaboration Assurance 10.6.
2) Changed the cluster ID from the default value StandAloneCluster to a unique value (e.g. LabCluster) on CUCM.
3) Restarted the services 'Cisco CallManager' (Please note: a call processing service interruption could occur) and 'RIS Data Collector'.
4) Discovered the CUCM in Prime Collaboration Assurance 10.6.
The above steps are also described here:
http://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/prime-unified-operations-manager/deployment_guide_c07-629357.html#wp9000663 (Cluster ID of a Cisco Unified Communications Manager Cluster ).
If the above steps do not help, then the only way to fix the issue is to do step 2 and 3, then reinstall Prime Collaboration Assurance and then discover the CUCM.
Best regards
Igor -
Prime Collaboration Assurance 10.6 root ssh login
I am not able to login to PCA 10.6 using root over ssh I believe I have the password correct. It just fails authentication. I can ssh to admin fine and I can use the "root" command and then authenticate to the bash shell, but don't seem to have access to all the commands. Any way to troubleshoot this or a little more insight would be great.
Hi Stephen,
root access to the CLI has been disabled (for security reasons) in Prime Collaboration Assurance 10.6.
This Information can be found here (look for the heading 'General'):
http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/collaboration/10-6/assurance/advanced/guide/Cisco_Prime_Collaboration_Assurance_Guide_Advanced_10_6/Cisco_Prime_Collaboration_Assurance_Guide_Advanced_10_6_chapter_01.html#concept_8004BC83C1C34B81A6F7C1B270DE453B
There is a hidden page that you can use for viewing logs, etc.:
https://<FQDN or IP-Address of Prime>/emsam/index.html#pageId=com_cisco_emsam_page_diag_links
Best regards
Igor
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