Cisco Prime Infrastructure 1.2 is not working https & ncs

Hi, I have just deploy Cisco Prime Infrastructure 1.2 in a virtual appliance (Vmware Esxi 5.1). Console is ok & setup is also completed. but there is no NCS application. only app is shwoing: NCSPNP
Cannot access from https also.
Please suggest how to Starting Prime Infrastructure Serve

From what you describe, it sounds like you have installed the Plug and Play (PNP) ova image. You need to install the Prime Infrastructure image.
See the screenshot below for details (click to enlarge):

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Cisco Prime Infrastructure 2.2 API not working

Just upgraded to PI 2.2. API got error of "Access is denied to prime Infrastructure". Even assigned the user with 'Super Users' and 'NBI credential, NBI read, NBI', we still got denied error.
We use Perl to access API. Any sample code for authentication and authorization in Perl? Now even URL of https://prime.nm.nd.edu/webacs/api/v1/data got denied error.
Thank you.

PI 2.2 API changed authorization group for API access. We added "NBI Read" and "NBI Credential" to API user, and resolved the access issue.
Cheers.

Cisco Prime Infrastructure Scheduled Configuration Archive not executing

We have a deployment of Cisco Prime Infrastrcuture 1.3 (1.3.0.20).
Configuration Archive is a feature that collects and archives the device configurations i.e. cisco switches.
You have an option to schedule this to run, say daily, weekly etc. Once scheduled you can see it in the "Jobs Dashboard" and with the "next start time" of what you configured. I have a situation whereby the time it is suppose to start - it doesnt - howevere flags the job as a "success". Not newe device configurations are archived and the "next start time" remain the same. Its almost like it is failing to execute, but some other process under the hood thinks that it was been executed correctly?
Any ideas or experience that could help here would be appreciated!

Some extra info that has just come to my attention. At one point we were running (we're actually still running) CiscoWorks with LMS3.2 and Cisco NCS 1.x. I merged these two things together into Cisco Prime Infrastructure (upgraded the licensing to get 450 lifecycle licenses to cover the APs + all of the devices coming from LMS3.2). I followed all of the documented procedures to upgrade the NCS appliance to Prime Infrastructure. But when I type "show application" from the CLI of the NCS appliance (now the Prime Infrastructure appliance) I see this:
HQ-NCS1/admin# show application
NCS Cisco Prime Network Control System
Is that normal? Maybe this is my problem. Should this output list "Cisco Prime Infrastructure" instead of (or in addtion to) Cisco Prime Network Control System? When I login to the GUI it shows "Cisco Prime Infrastructure" and the GUI has changed considerably (menus are different) so I'm assuming that the application upgrades I launched from the CLI to go to Prime Infrastructure worked fine.

Cisco Prime Infrastructure 1.2 OVA not found

Hi all,
I want to download Cisco Prime Infrastructure 1.2 OVA but I can't find it, there is just "Cisco Prime Infrastructure 1.2 Plug and Play for Virtual Appliance " . Is this the right OVA ?
Thanks for your help
BR
Aaziz

Hi Aaziz,
Unfortunately this download of this file is not available anymore on cisco.com site.
As an alternative, you can download PI 1.3 OVA, where you can find the same features and
interface:
http://software.cisco.com/download/release.html?mdfid=284652876&softwareid=284272932&relea
se=1.3&relind=AVAILABLE&rellifecycle=&reltype=all
Note: you can use the same license of PI 1.2 on PI 1.3
Thanks-
Afroz
***Ratings Encourages Contributors ***

Unable to login to the web console cisco Prime assurance 9.0 password not working :(

Hi all,
I was able to install the Cisco Prime 9.0 assurance
I am entering the correct username and password still I am not able to login to Web admin page
How do i reset the password and login to the web admin console??
Plz help... urgent...
Rgds,
Rebecca....

Thanks Rob so much
yes i booted the NCS from the DVD and installed the applications
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Prime Infrastructure 2.0 Failover not working

Hi,
We configured one PI2 pair as described in the config guide (Automatic Mode) in same subnet and verified in the GUI, that the Failover-Pair is accepted as configured. Than we testet via driving down the Primary and nothing happened even after 1 hour:
No Login at Primary-IP ( in case of a redirect or SW-loadbalancing - documentation says nothing about how the Frontend should work in event of a Failover) nor at Secondary IP possible.
How could we troubleshoot?
How can we get PI Failover working in Reality?
Steffen

Hi ,
1. Monitor > Site Maps
2. Select the appropriate location link from the list that appears.
A color-coded map appears showing placement of all installed elements (access points, clients, tags) and their relative signal strength.
CLICK on the " color-coded map "
Now on the right hand side Drop Down Menu , you should be able to see the "Planning Mode"
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Afroz
[Do rate the useful post]
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Cisco Prime Infrastructure 2.2 Rest API XML does not add LF

I am using several scripts that dig the data from XML files created through Cisco Prime Infrastructure Rest API. It worked fine until 2.1. Now, with 2.2, seems Cisco stopped adding LF to each line and everything is 'one' line.
Here is an example with 2.1, there is a LF to the end of each line:
?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<queryResponse type="AccessPointDetails" rootUrl="https://server/webacs/api/v1/data" requestUrl="https://server/webacs/api/v1/data/AccessPointDetails?type=contains(UnifiedAp)&.full=true&.maxResults=1000&.firstResult=0" responseType="listEntityInstances" count="715" first="0" last="714">
    <entity url="https://server/webacs/api/v1/data/AccessPointDetails/1505569" type="AccessPointDetails" dtoType="accessPointDetailsDTO">
        <accessPointDetailsDTO id="1505569" displayName="1505569">
            <adminStatus>ENABLE</adminStatus>
            <apType>AP1240</apType>
            <cdpNeighbors>
                <cdpNeighbor>
                    <capabilities>Switch IGMP </capabilities>
                    <duplex>Half Duplex</duplex>
                    <interfaceSpeed>100Mbps</interfaceSpeed>
                    <localPort>2</localPort>
                    <neighborIpAddress>10.1.1.1</neighborIpAddress>
                    <neighborName>switch</neighborName>
                    <neighborPort>FastEthernet0/1</neighborPort>
                    <platform>cisco WS-C3560-8PC</platform>
                </cdpNeighbor>
Now, with 2.2, there is not LF anywhere:
?xml version="1.0" encoding="UTF-8" standalone="yes"?><queryResponse type="AccessPointDetails" rootUrl="https://server/webacs/api/v1/data" requestUrl="https://server/webacs/api/v1/data/AccessPointDetails?type=contains(UnifiedAp&.full=true&.maxResults=1000&.firstResult=0" responseType="listEntityInstances" count="715" first="0" last="714">
<entity url="https://server/webacs/api/v1/data/AccessPointDetails/1505569" type="AccessPointDetails" dtoType="accessPointDetailsDTO">
<accessPointDetailsDTO id="1505569" displayName="1505569"><adminStatus>ENABLE</adminStatus><apType>AP1240</apType><cdpNeighbors><cdpNeighbor>
Does anyone know, is this intentional or a mistake? Or is there a way how I control this?
I am reading on-line CPI Rest API docs, but seems cannot find anything.
Thanks,
Vlad

PI 2.0 is in Beta mode for testing in closed group already. However it may still take some time to get released on CCO for FCS.
I think it is expected to be released between aug-sep. BU has also started working on CPI 2.1, which you can see test uploads on CCO.
For what does it have for customers?
> As Cisco have a vision of one network Management software for both wired and wireless infrastructure, which started getting real partially with Cisco PI.
As WCS got evolved to NCS and eventually to Cisco Prime Infrastructure, but it doesnt yet have full Management capability for wired infra., which is there with LMS.
With CPI 2.x Cisco plans to blend entire LMS and WCS features together.
-Thanks

Cisco Prime Infrastructure 1.2 OVA - URL/FTP not working

The ESXi install of the theNCS OVA was successful. NCS seems to load and activate interfaces. The console session is working. Using compliant browsers; https://<ip address> does not work. When I stop "ncs" or halt the vm the web page responds shortly but then the connection is lost. I used "show ports" and tried https://<ip address>/8082 and get a login from the Cisco Prime Infrastructure Health Monitor URL. There is a prompt for the authorization key. How can I confirm the installation is complte and all services are up and running
Thanks
Terry

After digging almost 1 month, I found the answer.
When you do provision from ESXi with ova file, you have to create "Thick Provision" otherwise, you wiil have same problem such as "some services are not up"
In my case, I am running ESXi on the top of VM WorkStation since I don't have any ESXi server. When I added 250GB into the WorkStation and did provision with "Thick" it works !!!
Since my testing envrionment is little complicated (ESXi with VM WorkStation), I added first 250GB HDD into ESXi, and tried. It didn't work. So I added 250GB into VM WorkStation and did provision through Workstation, it worked (If you don't understand this statements, do not worry. If you have ESXi server, you don't need to worry about)
As far as cisco ova is concerned, when I talked to one of my my friend who was working for new ACS (Virtual Appliance) he had same issue. He also solved with "Thick Provision"
FYI, even if when I installed with "Thin Provision", PI 1.2 used only 10GB out of 200GB, so I did not think that I should use "Think Provision". But definitely not.

Cisco Prime Infrastructure 1.3 - TFTP backup WLC not working

I don;t get the the background task "Controller Configuration Backup" working. I want to use default TFTP.
When i look in the logging i see 2 of three WLC's succesfully backuped there logging. Is their a log file where you can see what is happening?
With kind regards,
Martijn.

Hi Martijn:
If you go to the controller's GUI to Commands > Upload File and manually trigger the TFTP Configuration backup, does the process complete as expected? If not, whatever's causing that problem needs to be addressed first.
When someone wants to do a config backup from the command line, they give a series of commands
transfer download datatype config
transfer download mode tftp
transfer download serverip x.x.x.x
transfer download path ./
transfer download filename myBackup.cfg
transfer download start
The Controller Config Backup background task is just the SNMP version of "transfer download filename " and "transfer download start". If these other required settings aren't already there, the task isn't going to set them (the humans have to). If there's a problem with writing out the file on the server, or packet routing issues to get to the server, the task isn't going to see those things, it just knows that the answer to "transfer download start" wasn't "Okay!"
As for watching this processing in logs, go to Administration > Logging, and set the logging level to Trace for the modules SNMP and System, and click Save. Then kick off your backup attempt, allowing it to fail. When it does, return to Administration > Logging, and click the Download button to retrieve the logs.zip file. The activity should be in the ncs-x-x.log file.
If you don't have the new Update-1 patch for Prime Infrastructure 1.3.0.20 (filename PI_1.3.0.20_Update_1-12.tar.gz) installed, I'd suggest you get it. While it's not going to specifically address this issue, there are a lot of really good fixes in it.
Release Notes for Update 1 for Cisco Prime Infrastructure 1.3.0.20

Web Interface of Cisco Prime Infrastructure Not Working

Hi All,
I installed the trial version of Cisco Prime Infrastructure 1.2 on ESXi server.
It installed propersly and and i am able to ping it and also ssh into it.
But when I try to access it via web interface, it does not work.
I am provided with a login screen but after putting my credentials the page goes blank.
There also an error on the page "Error occured while fetching Meatdata for Slider Panel" and there is a advertisemnt to download Google chrome Framework.
When i do "NCS status" in CLI i see that every service is running.
Does anyone know how to solve this.
All your help is highly appreciated.

Google Chrome Frame isnt supported anymore, using Google Chrome doesnt work with all features and forget about Firefox. Up until this morning I had it working on IE11 but some update caused me to have this problem again. Cisco needs to get this fixed. I use several applications from Cisco and they still can't figure out a way to have them all work on a single browser.

Cisco prime infrastructure not detect IP address of clients

hi all,
I have Cisco Prime infrastructure 1.2 and when move to monitor >> clients tab it lists me all the clients in my network but their IP address list estates "not detected" ?
please any advice?
I appreciate your kindly support.

Just an update that while this appears to have worked fairly well (as far as Cisco Management Planes go), there was one small 'gotcha' I've noticed so far:
After the services came back up, the entries for our RADIUS servers did not function. No, not because I didn't update the clients address record on the RADIUS server itself, but because the RADIUS server record(s) within CPI have a field called 'Local Interface IP' that still reflects the previous IP assigned to CPI. A quick edit/save with the new interface fixes up the issue however.
Cheers!

Cisco Prime Infrastructure 2.2 clients and users IPs not detected

Hi all,
I have cisco PI2.2 and discovered all the network and i notified that there are some clients' IPs (Servers or PCs or Laptops or ....) not detected.
please advice what may be the issue ?

Hi,
does anyone happen to know if that problem is fixed? My currently setup looks like this:
1. Cisco Prime Infrastructure 2.1 with updated device pack.
2. Assurance license
3. ASA5510 which has enabled netflow. Netflow is being sent to Cisco Prime 2.1
I do receive netflow raw data within Cisco Prime 2.1 but any graphical display of netflow data is not working. Does anybody has an idea where the problem is? Could it be that the graphical data is only displayed when sending netflow 1, netflow 5 or netflow 7?
regards
Maurus

Cisco Prime Infrastructure 2.0 not showing alerts from switch

Hello,
I have a prime infrastructure 2.0 running at a customer place and the customer now complains that he is not receiving link up/down messages from the switch. When i checked I have seen that if I shut down a port in the switch the prime identifies after a long time, but its not generating an alarm still. How can I fine tune the prime to fix this issue. Please help on this.
Thanks in advance

Hi,
Same problem here.
I am using Cisco Prime Infrastructure 2.0 (evaluation version for 60 days). I want to deploy port monitoring for my trunk ports between switches and some other important ports e.g. servers. Basically I want to get alarms when these ports are down, there are errors on ports and etc.
So in Design>Port Grouping I created User Defined group with important ports. In Deploy>Monitoring Deployment I selected Interface Health (default)>Deploy selected Port Groups and when selected port group I created.
Now the rule shows Deployed: Yes and Status: Active. After that I just pulled out one port which was in monitored group, waited 5min as it is set in Interface Health (default) template, and nothing happened, and worse, alarms started to show up of other ports where regular users are connected (computers was turned off), which I do not want to see at all. I tried redeploy template, I even created my own template but still no desired result.
Any suggestions how to make port monitoring work?

Cisco Prime Infrastructure - not updating device details

We run Cisco prime Infrastructure and I have found an interesting problem that I can't see an easy way round.
If I have say a Cisco 2950 switch on my network, managed by Prime and I upgrade it to a 3560 - I then ask Prime to re-sync the device details.
This works - you can see the updated configuration files etc but the device ID stays the same - Prime still thinks it is a 3560, which it was when the device was originally added.
Is there a way, short of deleting the device and adding it again (losing the config archive) of getting prime to update it's details to reflect the hardware change?
It came to light as it screwed up a network hardware audit I was doing - this is all showing up on Prime as the old 2050's which I have replaced with 3560's.
There must be an easier way that just deleting the device and re-adding it?

This is by no means a full solution, but deleting and re-adding only takes a few minutes if you use the "Export Device" and "Bulk Import" features from the Device Work Center. You can export the desired devices to a CSV file, delete them, then import from the CSV.
Of course, you might lose historical data when deleting the devices, but I'm guessing that's not as relevant since the devices themselves have been replaced by different hardware.

Cisco Prime Infrastructure 1.4 SNMP Traps are not converted into Alarms

Hi everybody,
I just configured SNMP Traps on a Cisco Catalyst 3750-x to send to our Cisco Prime Infrastructure 1.4 Appliance.
Now I forced the Switch to send some traps (Power off a Power Supply, Interface errdisable). The only events I see in Alarms & Events on PI is the same information message everytime:
Configuration management event has been recorded in ccmHistoryEventTable.
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Thanks,
Marc

Ok, I started debugging as you said. I get the following output:
Mar 13 09:28:13.711: SNMP: V2 Trap, reqid 11689, errstat 0, erridx 0
sysUpTime.0 = 198609846
snmpTrapOID.0 = ciscoSyslogMIB.2.0.1
clogHistoryEntry.2.1688 = PM
clogHistoryEntry.3.1688 = 5
clogHistoryEntry.4.1688 = ERR_RECOVER
clogHistoryEntry.5.1688 = Attempting to recover from bpduguard err-disable state on Gi1/0/13
clogHistoryEntry.6.1688 = 198609844
Mar 13 09:28:13.737: SNMP: Queuing packet to xx.xx.xx.xx
Looks like the Switch is sending SNMP Traps from the ciscoSyslogMIB. Is this why PI can't show the Traps and convert it into a alarm?
After this test I configured logging (syslog) to the PI. Now the errors are showed but still not converted into alarms. I just want to be notified by email when such errors occurs.
Thanks,
Marc

Cisco Prime Infrastructure 1.2 is not working https & ncs

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