Cisco Prime Service Catalog Training Video: Customizing Storefront Styles

This video describes how to use custom style sheets to brand Cisco Prime Service Catalog for your company, and how to apply custom style sheets to a particular organizational unit. 
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Note: The video is Flash-based. 

Similar Messages

  • Cisco Prime Service Catalog Training Video: Ordering IT Services

    This video describes how to order IT services by using the Cisco Prime Service Catalog storefront, and how to track ordered services.
    Click here to start the video, which opens in a separate tab or window. 
    Note: The video is Flash-based. 

    I replied on your other thread on the same topic. Please see that.

  • Cisco Prime Service Catalog Training Video: Tracking Orders in Order Management

    This video describes how to track, filter, sort, and copy service orders by using the Order Management module in Cisco Prime Service Catalog. 
    Click here to start the video, which opens in a separate tab or window. 
    Note: The video is Flash-based. 

    Let me add to this list a number of issues that seem to be widespread with respect to the sync engine:
    Sync engine does not recognize existing content on install of PSE7 if it's an upgrade from a previous version.  Changed photos get sync'd, but you have to make a change to everything to get it all picked up by the engine.
    Sync stalls regularly.  No indication is given to the user that sync is no longer progressing (double green arrows remain).  However, the sync process stops consuming CPU and stops communicating with API.PHOTOSHOP.COM (both verifyable using resource manager).
    Sync is extreemly slow.  The upload times are an order of magnitude longer than my available bandwidth would permit.  This appears to be due to the excessive handshaking necessary for each individual upload (no bulk transfer implemented).
    Not necessarily a bug, but the lack of status information about the sync progress is dismal.
    Let's hope the PSE7 team is as receptive to user help in troubleshooting as the PS.COM team turned out to be...

  • Cisco Prime Service Catalog Training Video: Approving and Rejecting Service Requests

    This video describes the different ways you can approve or reject service requests by using Cisco Prime Service Catalog. 
    Click here to start the video, which opens in a separate tab or window. 
    Note: The video is Flash-based. 

    Hi derevan007,
    Could you please send me an example how this can be done? Also could you please tell me where we can get the TaskID?
    I have tried this with an example service created. But when I hit the URL as you said I can see only a 500 error page on the browser. I have got the RequisitionEntryID by using the SOAP call getRequisitionStatus.
    Thanks & Regards,
    Atchut.

  • Ask the Expert: Overview of Cisco Prime Service Catalog and Process Orchestrator Solutions

    Welcome to this Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the Cisco Prime Service Catalog and Process Orchestrator solutions.
    Cisco expert Jason Davis will discuss Cisco’s network management products offered under the Cisco Prime framework. If you have questions about Cisco Prime infrastructure or data center automation with our Cisco Prime Service Catalog and Process Orchestrator solutions, join us on the Cisco Support Community.
    Jason Davis is a distinguished services engineer in the Intelligent Infrastructure Practice team of Cisco Advanced Services. His role is to provide strategic and tactical consulting for hundreds of Advanced Services customers, lead service innovation, and assess new services and technologies. Jason's primary expertise areas are in network management systems, intelligent automation, virtualization, data center operations, software-defined networking, and network programmability.
    Based out of the Research Triangle Park (RTP) campus, Jason is also responsible for administering the Research Triangle Park Network Management Lab, Cisco's largest network management lab.
    Since joining Cisco in 1998, Jason has been a frequent speaker at Cisco's Networkers and CiscoLive conferences in the United States and Europe. In the past five years he has also been involved in the conference network setup and monitoring. He is a much sought-after resource by the field sales teams to assist with presales solutions and executive briefings. He has provided strategic and tactical network management consulting for several hundred customers.
    Jason is a subject matter expert with the following products and features:
    Cisco Prime LAN management solution
    Cisco Prime infrastructure
    CiscoSecure ACS
    Cisco Prime Network Registrar
    Cisco Process Orchestrator
    Cisco Prime Service Catalog
    Cisco IP SLA
    Embedded Event Manager
    SNMPv3
    onePK and OpenFlow
    Cisco UCS
    Device instrumentation
    VMware ESX, ESXi, and vCenter
    ITIL
    Jason received his bachelor of science degree in electrical engineering from the University of Miami (FL). He has been married for 20 years and has 4 children. His interests include providing audiovisual technical support for churches and conference venues, camping and biking with his family, remote-control helicopter piloting, paintball, and recreational shooting.
    Remember to use the rating system to let Jason know if you have received an adequate response.
    Because of the volume expected during this event, Jason might not be able to answer every question. Remember that you can continue the conversation in Data Center > Intelligent Automation under the subcommunity Cisco Prime Service Catalog shortly after the event. This event lasts through September 12, 2014. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

    Hello Jason,
    Thank you very much for welcoming me to your expert discussion :) I feel to be in the right place, at the right time. Thank you also for answering question beyond your scope here, much appreciated. The information received will help me to go further as such I have submitted a 5 start rating for your first reply.
    That sounds promising about the LMS part so yes, I stay tuned and wait patiently.
    Ok, now let’s revert to the actual topic discussed here. Cisco Prime Service Catalog and Process Orchestrator solutions I have briefly read up on this on CCO (where elseJ) and picked out the following quote
    ---- Quote from the Cisco Prime Service Catalog Data Sheet
     Today’s end users want self-service and easy access to IT tools and services.
    Simultaneously, organizations are seeking ways to extend their cloud management
    platforms beyond self-service delivery of virtual machines and infrastructure resources
    while increasing their use of cloud-based solutions to enhance business agility and effectiveness.
    Cisco Prime™ Service Catalog offers tremendous benefits to organizations that want to unify the ways in
    which all types of IT services are ordered and fulfilled, not just infrastructure requests
    ---- un quote ---
    I try to understand what (at high level of course) happens in the back ground when an order is raised and which vendor solution your product can interact with.
    As mentioned in the quoted text, this service catalogue goes beyond the standard infrastructure.
    Let’s say, a user wants to deploy a new email services, or in your example,  extends or create a new web-portal (i.e. for HR to view and manage holiday, staff absence and benefits).
    Your solution will need to interact somehow with the 3rd party vendor application that is capable building such portal I believe.
    Without disclosing to many information, I assume the portal is linked to backend VM,s that spin up requested resources (and more magic of course). Perhaps I am mixing this up with another cisco product where a user can go on the portal and spin up virtual Firewalls, virtual Routers can be provisioned in now time.
    Out if interest; Is this product also known as Mozart? (project code within Cisco?)
    I hope query is ok.
    Best wishes
    Markus

  • Can we have silent installation for Cisco prime service catalog (CCP)?

    HI,
    I want to install Cisco prime service catalog(newscale) in silent mode, which version supports this feature.
    And also please provide any related docs.
    Thanks in Advance
    Srini.

    sotoh,
    I am using puppet(configuration mangement tools) which manages several nodes.
    so i want to install CIAC on many  nodes with same configuration with reusable silent install using puppet manifest files.

  • Cisco Prime Service Catalog & Process Orchestrator Integration

    Hi,
    I want to integrate Cisco Prime Service Catalog with Cisco Process Orchestrator using service link.
    How to integrate it. Is there any docs for CPO & CPSC integration.

    I replied on your other thread on the same topic. Please see that.

  • Not able to log in to the portal "cisco prime service catalog" after installing - installation logs has one error.

    Hi,
    After installing the prerequisites from the document - CiscoPrimeServiceCatalog_10_0_IntegrationGuide.pdf
    and image - CPSC_10.0.0R2_unix.gz , on a red hat machine. and oracle version - oracle-xe-11.2.0-1.0.
    But the installation logs has an error, as follows - 
    "Database exception at line: 9972 in file "/opt/CiscoPrimeServiceCatalog/schema/release-12.0.0/schema/CreateIndexes-ORA.sql"
    RDBMS message             : ORA-01658: unable to create INITIAL extent for segment in tablespace SYSTEM
    ORA-06512: at line 7"
    Please suggent a work araound

    Hi,
    I have tried to log in the application
    http://bizapp.casa.com:8000/OA_HTML/AppsLogin
    but I have got an HTTP 500 Internal server error.
    But the server is working because I have got a response on this address:
    http://bizapp.casa.com:8000/
    Any ideas what is happening?The URL Should be
    http:/bizapp.casa.com:8000/OA_HTML/AppsLocalLogin.jsp
    not
    AppsLogin or AppsLogin.jsp
    Thanks

  • Sizing Guidelines & HA on Prime Service Catalog

    Any documentation on the sizing guidelines for small (< 100), medium (< 1000)  and large (> 1000) users accounts with 20%-40% concurrent user sessions environment ?
    On the large deployment scenario, what is the HA setup recommendation ? 

    Hi derevan007,
    Could you please send me an example how this can be done? Also could you please tell me where we can get the TaskID?
    I have tried this with an example service created. But when I hit the URL as you said I can see only a 500 error page on the browser. I have got the RequisitionEntryID by using the SOAP call getRequisitionStatus.
    Thanks & Regards,
    Atchut.

  • Cisco Prime Infrastructure 2.1 Custom Reports

    Hi, I need to generate a custom Guest User report from Cisco Prime Infrastructure 2.1. It needs to have a couple more fields added to the existing "Guest User Association" report.
    Is it possible to connect to the Cisco Prime Infrastructure Database and Generate custom reports? Is there any documentation on this?
    Thanks

    Programmatic access to PI's data is via the REST API.
    Check the help menu on your PI server to see documentation regarding the supported tables and fields that can be queried via that method.

  • Cisco Prime Unified Operations Manager 9.0, "Service Level View" problem.

    Hello to all.
    Hope this mail finds all of you well.
    I have a problem with a CUOM Prime 9.0.
    The customer's infrastracture is a cluster CUCM (VM), 9.1.2.
    The CUCM cluster is up and running and all the cisco devices can be discovered.
    The customer wants to use a Cisco Prime Unified Operations Manager 9.0 in order to monitor all the Cisco devices.
    Also, in the CUOM server have been installed the browser "I.E 8.0" and the browser "Firefox Mozila" (Firefox Setup 10.0.5esr).
    The problem that I faced is that the page "Service Level View" can not be displayed.
    When I try to use the "Internet Explorer" the loading bar is being displayed, but can not be completed.
    When I try to use the "Firefox Mozila" a message is being displayed and prompt me to install the last Flash Player,
    which is already installed.
    Can anybody help me on that  problem?
    Thank you very much in advance.
    Regards,
    Isidoros

    Finally, the solution of the problem was:
    1-stop the daemon manager “net stop crmdmgtd” 
    2- Delete the xml files available under(please take backup from them) :
    CSCOpx\objects\sir\work
    CSCOpx\objects\topo\work
    3-Start the daemon manager  net start crmdmgtd  (wait for 20 minutes until all process are up )

  • Customer Training videos

    I'm ready to begin the training for two of my recent customers.
    I notice that the customer training videos are old and fuzzy and have the old old BC admin interface.
    Are there other resources you can point me to?  These current videos would be confusing and out of date.

    Hi,
    I would recommend the videos referenced within the admin "in-help" section. 
    Our directly to the source via BC Gurus training videos below.
    - http://bcgurus.com/hero
    Hope this helps!
    -Sidney

  • Help, error connection Cisco Identity Services Engine with AD, global catalog port status error

    Dear all,
    I have Cisco Indentity Services Engine, that  connected to Active Directory. When I test connection detailed,
    the result is error, said:
    Test Connection Results
    This dialog shows the detailed logs for the operation for: idsv0018.
    Status: FAILED: Global Catalog port status error.
    Can anyone help?
    I believe,  because this error, I can't search group of AD, at Cisco ISE.
    FYI: the connection from Cisco ISE to AD, joined with successful result.
    Thanks,
    Jerri

    It's clears that when ISE tries to  find the GC using the _gc._tcp. DNS query. It doesn't find that  information on the Domain controller. The GC information is missing on  the DC.
    gc._tcp.DnsForestName
    Allows a client to locate a Global Catalog (gc) server for this domain.
    Jatin Katyal
    - Do rate helpful posts -

  • Cisco Prime unable to connect to TAC Service Requests

    Always had the problem, but now decided to mess around with it. 
    When I try to get Cisco Prime 4.1 to connect to TAC Service Request I get the following error....
    "There was an error while fetching the list of TAC Service Requests: String index out of range: -1"
    I am able to download IOSs and other software with Prime, just not able to connect to TAC.
    Thanks

    Hi Marco,
    actually it took me quite a long time to understand what the problem was. I found that on my CISCO AP i had to put "payload-encapsulation dot1h" on the radio interface to get the WIP310 communicate with the AP.
    By the way It seems to me that the phone is a little buggy from the wireless point of view. Sometimes i have to try several times before getting the phone connected to the AP. Once the phone gets connected it's pretty stable, but getting it connected it's a nightmare :-)
    Try with the above ption if you have a Cisco AP. Also try different channels on the AP...it might help
    Hope this will help you
    regards
    Nicola

  • Does Cisco Media Services Interface mark RTP and Signaling packets regardless of Cisco Prime Collaboration/MediaNet Deployment?

    Hi there,
    I'm deploying Cisco UC Integration Lync 9.2(5). There's a QoS portion which states that you can install Cisco Media Services Interface on the user's PC and is to be used with Cisco Prime Collaboration or MediaNet:
    http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucilync/9/CUCI_BK_C0545A41_00_cisco-uc-integration-for-microsoft/CUCI_BK_C0545A41_00_cisco-uc-integration-for-microsoft_chapter_010.html#CUCI_CN_IDBE72E9_00
    If we don't have Cisco Prime Collaboration or MediaNet, does Cisco Media Services Interface mark RTP and Siganling packets on the outbound regardless? Or do I have to manually set the DSCP values for the PC?
    Thanks,
    John

    When you were placing the internal test calls, where was your phone located?   The RTP streams are usually only set up between the two endpoints (assuming no transcoder or MTP is used).
    Have you have already checked calls between IP phones at your central site (where Unity is located) and IP Phones at site A?   Are these working fine?   If not, then it's likely you do have a QoS issue over the WAN to Site A.
    Have you confirmed whether or not calls from the PSTN gateway at site A experience any voice QoS issues when transferred to an IP Phone at the central site?
    Is the same codec is being used for the MGCP gateway as for IP Phones at that site (check the Region settings for the Device Pool it's in)?
    If these things have all been checked, then you may want to consider collecting a simultaneous sniffer trace from each end of a single call, and comparing what's seen at the two endpoints.
    Kind regards,
    Craig

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