Cisco Unity Connection 8.6 Common Partition Usage

Hi,
I need to delete some files in Common Partition as the utilization is around 90%.
Pls suggest me what files to be deleted and how form this Partition.
Regards
Jagadish G

Hi Sankar.
If you have any bootable image (even CUCM) you can generate it using EG. Ultraiso and than recreate it within a non-bootable image to make it bootable
HTH
Regards
Carlo

Similar Messages

  • Cisco Unity Connection 8.5.1 SU3 to 8.5.1 SU6 & Upgrade to 9.1.2

    Two questions !
    Firstly  - I am upgrading to the latest patch level as I want to upgrade the systems to 9.1.X
    I am installing UCSInstall_UCOS_8.5.1.16900-6.sgn.iso onto the inactive partition on the publisher then onto the inactive partition on the subscriber.
    Then I plan to switch versions out of hours.
    Question - will messages / data that has happened between the installation on the inactive partition and the switch version be preserved ??
    So if I install onto the inactive partition at 1pm, then an important message is left at 2pm and I switch version at 3pm, does the iimportant message exist on the active partition at the end ??
    Second question -
    I have UCCX-8.5.1 SU4 (HA), CUC 8.5.1 SU6 (HA) and CUCM 8.5.1 SU6 (1 pub, 2 sub) - so 7 VM's in total.
    If I want to migrate to -
    UCSInstall_UCOS_9.1.2.12900-11.sgn.iso &  UCSInstall_UCCX_9_0_2_UCOS_9.0.2.11002-27.sgn.iso
    in which order should the installations take place ?? CUCM Publisher last ?? Publisher first ??
    Thanks
    James

    Hi James,
    +5 to my friend Aman for his good tips here 
    Messages are preserved during the "switch-version" so the messages left before the command is run will be preserved as they are stored in a "common" partition;
    Switching to the Upgraded Version of Connection 8.x Software
    If you chose not to automatically switch to the upgraded partition at the end of the upgrade, do the following procedure when you are ready to switch partitions.
    To Switch to the Upgraded Version of Connection 8.x Software
    Step 1 If you do not have a recent backup, back up the server by using the Disaster Recovery System. For more information, see the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 8.x athttp://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/drs_administration/guide/8xcucdrsag.html.
    Step 2 Sign in to Cisco Unified Operating System Administration.
    Step 3 From the Settings menu, select Version.
    Step 4 On the Version Settings page, select Switch Versions, and the following occurs:
    •Connection services are stopped.
    •Data from the partition where the older version is installed is copied to the partition where the newer version is installed. If changes to the database schema require updates to the format of data, that occurs in this step. Note that messages are stored in a common partition, so they are not copied.
    •The Connection server restarts and switches to the newer version.
    Note You can check the status of the installation of the upgrade software by using the CLI command show cuc version. The upgrade is complete when the inactive partition has the upgraded software and the active partition has the old software.
    http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx/8xcucrug009.html#wp1056720
    The upgrade order is shown here (above link) as well, which is Pub followed by Sub;
    Task List for Upgrading Connection 7.x or 8.x Software to the Shipping 8.x Version in a Connection Cluster
    Cheers!
    Rob

  • Failure to upgrade Cisco Unity Connection 8.6.2 to 9.1.2

    Hi everybody.
    Has someone that can help me with follow problem?
    I making a Cisco Unity Connection upgrade from version: 8.6.2.20000-76 to 9.1.2.10000-28. But unfortunately we can't sucessfull to make this process.
    On the finish of this process, I can see this outup error:
    11/23/2013 12:28:55 upgrade_manager.sh|Cleanup exiting - Cached Data: [Vendor= VMware, Inc.
    HWModel=VMware
    CPUCount=2
    CPUType= Intel(R) Xeon(R) CPU E5-2643 0 @ 3.30GHz
    CPUSpeed=3300
    MEMSize=6144
    BIOSVer=PhoenixTechnologiesLTD 6.00 06/22/2012
    ObjectId=1.3.6.1.4.1.9.1.1348
    OSVersion=UCOS 5.0.0.0-2
    SerialNumber= VMware-56 4d e0 4f 4d 85 87 7b-eb 22 0e 52 a7 73 1a 22
    VendorOID=1.3.6.1.4.1.674]|<LVL::Info>
    11/23/2013 12:28:55 upgrade_install.sh|Cleaning up download...|<LVL::Info>
    11/23/2013 12:28:55 upgrade_install.sh|Cleanup upgrade source area.|<LVL::Info>
    11/23/2013 12:28:55 upgrade_install.sh|Ejecting DVD (/dev/sda1)|<LVL::Debug>
    11/23/2013 12:28:55 upgrade_install.sh|Removing /common/download/9.1.2.10000-28|<LVL::Info>
    11/23/2013 12:28:55 upgrade_install.sh|Started auditd...|<LVL::Info>
    11/23/2013 12:28:56 upgrade_install.sh|Started setroubleshoot...|<LVL::Info>
    11/23/2013 12:28:56 upgrade_install.sh|Changed selinux mode to enforcing|<LVL::Info>
    11/23/2013 12:28:56 upgrade_install.sh|Cleaning up rpm_archive...|<LVL::Info>
    11/23/2013 12:28:56 upgrade_install.sh|Removing /common/rpm-archive/9.1.2.10000-28|<LVL::Info>
    11/23/2013 12:29:00 upgrade_install.sh|IOWAIT monitor stopped|<LVL::Info>
    11/23/2013 12:29:00 upgrade_install.sh|File:/usr/local/bin/base_scripts/upgrade_install.sh:599, Function: main(), Upgrade Failed -- (1)|<LVL::Error>
    11/23/2013 12:29:00 upgrade_install.sh|set_upgrade_result: set to 1|<LVL::Debug>
    11/23/2013 12:29:00 upgrade_install.sh|is_upgrade_lock_available: Upgrade lock is not available.|<LVL::Debug>
    11/23/2013 12:29:00 upgrade_install.sh|is_upgrade_in_progress: Already locked by this process (pid: 14477).|<LVL::Debug>
    11/23/2013 12:29:00 upgrade_install.sh|release_upgrade_lock: Releasing lock (pid: 14477)|<LVL::Debug>
    Best Regards,
    Claudio Costa
    A mensagem foi editada por: Claudio Costa

    Tks Manish, I just perform a restart on the both nodes on my CUC cluster and after that I did can install this upgrade patch.
    Also is very important install the upgrade patch on all servers of the cluster before perform a switch-version on the publisher and then on the others nodes.
    Best Regards,
    Claudio Costa

  • Cisco Unity Connection 8.6 problem with greeting upload

    Hello at all,
    i have a realy strange Problem.
    I want to upload a Greeting (*.wav-file) to a Call Handler, everything looks fine after uploading and i can also hear (Playback) the massage on the Computer and on my Phone. So i save the Config. After that i want to hear the massage after calling the Call Handler but i hear only "sorry, "CallHandlerName" is not Awailable".
    If i make some checks everything looks ok, i have 2 User with sysadmin-role - both can Playback the massage via the Webpage.
    But if i take the Phone and call the "Greetings Administrator" - there is no personal Greeting on this Call Handler - and thats my Problem.
    If i Record a new massage with the Phone (in the Greeting Admin) it is working - after Uploading a new File (Codec is ok) i can Playback the new file but after Calling the CH, i hear the Massage which i have recordet with the Phone - not the Uploadet. But on the Webpage i hear the Uploadet file.....
    Whats wrong????
    And yes, i have set this 2 Users as Call Handler Owner.
    What should i do??
    Please can anyone help me in this case.....
    kind regards
    Markus
    EDIT: I have also the Problem, that i can´t upload a File for a User - only the User self can Upload a Greeting, if do this with one of the 2 Admin-Accounts i hear also the System-Massage "sorry, -USERNAME- is not awailaible" and not the uploadet file - at the Webpage i hear the uploadet Massage - it seems to be the same Prob as with the CallHandler. Is it a JAVA-Problem mabye? I have Java JRE Version7 update7 installed and IE8 as Browser....
    Certificate is installed, and the CUC is a trusted site......

    Hi Markus,
    It could be this bug;
    CSCto92753 - Unable to upload wav files and save as greeting or send as message
    Description
    Symptom:
    Unable to upload an  existing wav file, or create a new recording using the PC microphone and  save as greeting, voice name, or send as message. In the case of trying  to send as a message, the user receives a "Failed to Send Message"  error.
    You might see Failed to Record Name if attempting to overwrite a Call Handler with a file.
    You might also see Unable to save recording due to SSL certificate error.
    Conditions:
    Cisco Unity Connection versions 7.1(5)ES45, 8.0(3)ES27, 8.5(1)ES37
    When  using either the Cisco Unity Connection Administration (CUCA) or the  Cisco Unity Connection Personal Communications Assistant (PCA) web  applications to upload an existing wav file, or create a new recording  using the PC microphone and save as a voice name, greeting, or send as a  message.
    In the client side Java Console logs, you see the following exception:
    Exception  in thread "Timeout guard" java.security.AccessControlException: access  denied (java.net.SocketPermission 10.93.231.234:8443 connect,resolve)
    Workaround:
    In  your client side JRE security profile file....commonly named:   java.policy...add the below entry.  Will need to use the ipaddress of  the Connection server (for a cluster, put an entry for each of publisher  and subscriber).
    permission java.net.SocketPermission "10.93.237.101:8443", "connect,resolve";
    If  get a permission error when trying to modify java.policy, then you may  need to set the permissions of the file to not inhearent permissions  from it's parent and not be read-only.  (aka by default the entire JRE  folder is read-only but you need to modify a file within it).
    A good  article on the Sun website with more detail on the workaround:   http://java.sun.com/developer/onlineTraining/Programming/JDCBook/appA.html
    Details
    First Found in:                          (4)
    8.6,7.1(5)ES44,8.0(3)ES27
    8.5(1)ES37
    Status:
    Terminated
    Last Modified:
    Aug 12,2012
    Product:
    Cisco Unity Connection
    Platform:
    Dependent
    Severity:
    3 - moderate
    Cheers!
    Rob
    "May your heart always be joyful
    May your song always be sung" - Bob Dylan

  • Cisco Unity Connection 8.6 not getting CLID information from CUCM 8.6

    Hello,
    Currently Running:
    Cisco Unified Communications Manager 8.6.2
    Cisco Unity Connection 8.6.2
    Problem:
    when any outside caller leaves a voicemail, the caller number information is not being sent to unity.
    example, I call with my cell phone, 817.555.1234 to my Cisco 7940 phone and it shows the CLID information that i am calling with. iDivert to voice mail, Leave a message. Playback message and just the default message information from Cisco Unity.
    we currently upgraded from CUCM 6.1.3 and Unity 5. before i could press 9 and get the caller information.
    I have viewed the "Playback Message Settings" and selected "After Playing Each Message, Play" and selected Sender's Information. and also selected "Include Extension and Sender's ANI"
    upon playing the VoiceMail after the message i get the default message "From Cisco Unity Connection Messaging System"
    I also have the message relaying to my E-mail and I get the same in the subject line.
    "Message from Cisco Unity Connection Messaging System (Unknown extension)"
    This tends to be a big deal with the Sales team as customers will call and say "Call me back"
    But any Internal Calls show the correct information, proper greeting, extension information even on the relay to e-mail.
    Any help will be appreciated.
    Thanks
    Tim

    Found another post that referenced Cisco Bug ID CSCti37610.
    CUC plays message is from Unity Connection Messaging system
    Symptom:Before message playback, Unity Connection plays the message is from Unity Connection Messaging System instead sender's ANI
    Conditions:Problem was observed on Unity Connection cluster and appropriate services are not rebooted after changing the SMTP domain name
    Workaround:
    Restart the Unity Connection servers
    It should have been fixed in 8.5 but we did change the SMTP domain name on 8.6 and now see the problem. Will schedule a reboot and see if the issue goes away.

  • Issue on Cisco Unity Connection after performing 'utils ntp restart'

    Hello everybody.
    There's a client with Cisco Unity Connection 8.5.1.10000-206. After doing a 'utils ntp restart', the following message showed up:
    Communication is not functioning correctly between the servers in the Cisco Unity Connection cluster. To review server status for the cluster, go to the Tools > Cluster Management page of Cisco Unity Connection Serviceability.
    The client states that there was no service for 5 minutes and wants to know if performing this task shoud be disruptive or not and if there is any official document from Cisco stating this.
    See SrvConnUnity_1.jpg sent by the client after performing the ntp restart.
    Right now the service is normal (see SrvConnUnity_2.jpg attached). The client also sent a 'utils ntp
    status':
    admin:utils ntp status
    ntpd (pid 10899) is running...
         remote           refid      st t when poll reach   delay   offset  jitter
    ==============================================================================
    *127.127.1.0     LOCAL(0)        10 l   16   64  377    0.000    0.000   0.002
    synchronised to local net at stratum 11
       time correct to within 12 ms
       polling server every 64 s
    Current time in UTC is : Fri Apr 26 16:01:23 UTC 2013
    Current time in America/Argentina/Buenos_Aires is : Fri Apr 26 13:01:23 ART 2013
    admin:
    Could anybody help me with this? What steps should I take? Many thanks in advance.
    Best,
    Patricio                 

    Hello Patricio,
    On the command line guide you won't see any downtime requirements for the Unity Connection server:
    Command Line Interface Reference Guide for Cisco Unified Communications Solutions Release 8.5(1)
    http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cli_ref/8_5_1/cli_ref_851.html
    Utils ntp restart
    This command restarts the NTP service.
    Command syntax
    utils ntp restart
    Parameters
    None
    Requirements
    Command privilege level: 0
    Allowed during upgrade: Yes
    Also on the caveats i do not see any particular mention for this: (Caveats could be found applicable to CUC)
    Release Notes for Cisco Unified Communications Manager Release 8.5(1)
    http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_5_1/cucm-rel_notes-851.html
    Breaking up the output of the "utils ntp status"  there are are two considerations:
    admin:utils ntp status
    ntpd (pid 10899) is running...
         remote           refid      st t when poll reach   delay   offset  jitter
    ==============================================================================
    *127.127.1.0     LOCAL(0)        10 l   16   64  377    0.000    0.000   0.002
    First, you are using the ip address 127.127.1.0 which is the referenced used for the local system clock, the asterisc means is the preferred option as there is no other IP available. This is not a good practice and not recommended.
    Secondly the stratum is unreliable, meaning too high to reach or too low to be accepted by Unity Connection.
    If you would happen to run 'utils diagnose test' you would have probably seen an output as the following example below:
    admin:utils diagnose test
    Log file: platform/log/diag1.log
    Starting diagnostic test(s)
    ===========================
    test - disk_space          : Passed (available: 25680 MB, used: 7849 MB)
    skip - disk_files          : This module must be run directly and off hours
    test - service_manager     : Passed
    test - tomcat              : Passed
    test - tomcat_deadlocks    : Passed
    test - tomcat_keystore     : Passed
    test - tomcat_connectors   : Passed
    test - tomcat_threads      : Passed
    test - tomcat_memory       : Passed
    test - tomcat_sessions     : Passed
    test - validate_network    : Reverse DNS lookup missmatch
    test - raid                : Passed
    test - system_info         : Passed (Collected system information in diagnostic log)
    test - ntp_reachability    : Passed
    test - ntp_clock_drift     : Passed
    test - ntp_stratum         : Failed
    The reference NTP server is a stratum 11 clock.
    NTP servers with stratum 5 or worse clocks are deemed unreliable.
    Please consider using an NTP server with better stratum level.
    Please use OS Admin GUI to add/delete NTP servers.
    skip - sdl_fragmentation   : This module must be run directly and off hours
    skip - sdi_fragmentation   : This module must be run directly and off hours
    test - ipv6_networking     : Passed
    And on the RTMT (Real Time Monitoring Tool) you would have seen a Critical event:
    Condition:
    The best external NTP server, , is stratum , which is unacceptably high. External NTP servers must be <= strata 8 and should be <= strata 5. NTP server strata can be verified using the CLI 'utils ntp status' command ('st' column). Try using different NTP servers.
    Problem cause:
    All specified external NTP server(s) have unacceptably high stratum values. Network issues exist or the designated servers have unreliable stratum values.
    Information is self explanatory and therefore reassures the need of having a NTP different from the server itself.
    By the snippet you sent we can know that it is the publisher server, as the Subscriber polls this information from the Publisher.
    Installing the Operating System and Cisco Unity Connection 8.x
    http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucig020.html
    "Cisco recommends that you use an external NTP server to ensure accurate system time on the publisher server. Ensure the external NTP server is stratum 9 or higher (meaning stratums 1-9). The subscriber server will get its time from the publisher server"
    Documentation also reaffirms the need for that NTP to be accessible otherwise your system can be degraded.  Some addtional information which would be interesting to know is:
    - Why did they had to restart the NTP in the first place?
    System Requirements for Cisco Unity Connection Release 8.x
    http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html
    "A network time protocol (NTP) server must be accessible to the Connection server"
    On the Cisco Unity Connection Serviceability> Tools> CLuster Management screen shot you sent i see that the ports were "Not Available" and that the customer stated "there was no service for 5 minutes".
    By no service did they mean that over the phone they heard a disconnected tone or a failsafe message?
    Additionaly after the servers resolved from SBR the Subscriber never recovered entirely as it did not start the Conversation Manager service.
    Bottom line if they are able to reproduce it then it would be worth a while checking with TAC
    Best regards,
    David  Rojas Peck
    Cisco TAC Support Engineer, Unity
    Email: [email protected]
    Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET
    Cisco Worldwide Contact link is below for further reference.
    http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

  • Cisco Unity Connection not relaying voicemails outside the organization

    Hi all, we are running Cisco Unity Connection version: 8.6.2ES25.21900-25.  It has been set up to accept voicemails for Exchange 2010 users (in other words email messages with WAV attachments) and deliver these to their inboxes; this works with no problem.
    I have two users who would like to receive these emails at their outside account, however the messages are never sent.  I have tried the following:
    Changed the users corporate email addresses from "[email protected]" to "[email protected]"
    Unchecked the option to "Generate SMTP Proxy Address From Corporate Email Address."
    On the "Message Actions" page for their account I have configured voicemail and email to "Relay the message" and entered their external SMTP addresses.
    Confirmed the smart host setup is OK (points to our Exchange 2010 CAS which has firewall rules in place to permit it to send mail outside the organization.
    Confirmed the Exchange 2010 CAS will accept SMTP messages from the subnet the Unity Connection server resides in.
    If I switch the user SMTP settings BACK to their original internal SMTP addresses for my company the messages are then immediately delivered properly to these addresses.  This signifies to me that Unity is periodically trying to send these items but they just aren't going out.  No sign of the messages in any user report I ran in Unity nor message tracking in Exchange.
    I also tried setting up an Outlook rule to forward these voicemail messages to the recipients external addresses but this did not work and after doing some research I see that the way in which Unity delivers the messages to these recipients internally (via EWS) is the reason why.  I wonder if this is the same reason these are not going out to their external SMTP addresses.
    Thanks for any assistance provided!

    Look at the transfer options for that particular user and make sure it's set to ring the phone, that configuration is PER user.
    HTH
    java
    if this helps, please rate
    www.cisco.com/go/pdihelpdesk

  • What hardware is required to activate application like Cisco Unity Connection ?

               Please I need your help,
    What hardware is required to activate application like Cisco Unity® Connection ?
    Thank you       

    In addition to great reply (+5), basically this is similar to CUCM which you need to have in order to run Unity Connection (or you could have CME).  So, if you have CUCM running it will be very similar concept. If this is new install you want to definitely go the virtual path.
    HTH,
    Chris

  • Setting up Directory Handlers under Cisco Unity Connection

    Good Day All,
    I am in the process of setting up directory handlers for Cisco Unity connection.
    When I dial the extension for the directory handler ;  I hear the default Cisco Unity connection greeting instead of being prompted for the search.
    Can anyone shed any light on why this is happening?
    Any help is greatly appreciated.
    Thanks very much
    Regards
    Amanda

    Hi javalenc,
    Of course ,  that was right.  I worked it out in the end.
    I was trying to copy the configuration from an older version of CUC and basically added an un-needed call forwarding rule under the Directory Handler.  As soon as I removed it; the directory worked normally.
    The other thing I learned last weekend was that the order of the routing rules is important.
    My directory had the first priority and it was causing people who wanted to leave a voicemail for other users to get the prompts for the directory. 
    Thanks so much for the help though.
    Regards,
    Amanda Lalli-Cafini

  • Cisco Unity Connection 8.5 PIMG integration.

    Hello Experts
    My customer has PIMG integration with Cisco Unity Connection, users can access their mailboxes after creating a direct routing rule with the search scope where this users are located to send the call to "attemp sing in" conversation this part is working fine. Now subscribers do not get the user's mailbox when reaching FNA,Busy or RNA they are going to the "welcome to Cisco Unity Connection Messaging System from a...  default greeting. Using Remote port status monitor I can not see the call coming in,but I am sure the call is getting to that server. I will like to know what traces I can enable to get the extension that is being sent by PIMG or what else I can check on the Unity connection server to resolve this issue?
    Thanks in advance

    Hi Rob
    I  configured the Direct Routing to send the calls to conversation "sing in" because the customer has multiple integrations and duplicated users with same extesion,  he was getting "invalid username and password" everytime they try to log in, meaning that the user was in different CSS and the existing Direct Routing Rule did not have this CSS in the Search Scope.Maybe in you case you the users were not sorted out by CSS.
    I am pritty sure they are using Nortel phones,but not sure what exact version.
    Thank you for your response.I will try to configure a Forward Routing rule to send the calls to and specific user'extension base on the calling number to see what happens.

  • Cisco unity connection 8.6.1 / VMware workstation 10.0

    Hi 
    Downloaded the iso file UCSInstall_UCOS_8.6.1.20000-1.sgn.iso to install Cisco unity connection.
    Downloads Home
    Products
    Unified Communications
    Unified Communications Applications
    Messaging
    Cisco Unity Connection
    Cisco Unity Connection Version 8.6
    Unified Communications Manager / Cisco Unity Connection Updates-8.6(1a)
    Installing the same in VM Ware workstation 10.0, but not getting the selection for unity connection. Its automatically installs CUCM 8.6.1.
    Please let me know any specific vmware settings to install unity connection 8.6.1.

    You are not getting UCxN option because your VMware configuration is not complying with the minimum requirement to install Unity connection.
    If you are not installing through OVA template then look at the VM configuration minimum requirement section of that particular version from the link shared by Aman.
    Thanks
    Manish

  • Cisco Unity Connection 8.6 - Cannot Upload Greeting

    Hello! I am running Unity Connection 8.6, using VMWare, in my home lab. When I try to upload a greeting to my System Call Handler, I get the following:
    Unable to save recording due to SSL Certificate error. Would you like to accept the SSL certificate for this session and attempt to save the recording again?
    When I choose OK I receive:
    Failed to record name
    Site: http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-connection-version-70/110950-unity-wav-issues.html#certerr
    I visited the above site and tried importing the certificate into both Firefox and IE, but that did not seem to work. I also looked into Cisco Bug ID CSCto92753, but that also did not work. I looked at the Java Console Log and did a search for "access denied":
    com.cisco.unity.mediamaster.MMApplet.stop() - Exception while saving preferences: access denied ("java.io.FilePermission" "C:\Users\Lalo\.cisco\unity\mediamaster\mm.properties" "read")
    I modified my java.policy file to include the below, but I get the same error:
    grant codeBase "file:${{java.ext.dirs}}/*" {
            permission java.security.AllPermission;
            permission java.io.FilePermission "C:\Users\Lalo\.cisco\unity\mediamaster\mm.properties", "write";
    At this point and I am stuck. Thanks in advance for reading my post and for your assistance.
    Cisco Unity Connection version: 8.6.2ES120.24901-120
    Windows 7 Enterprise 32-bit
    Browsers: Firefox 28.0 and IE 9
    Java Version 7 Update 55 (Also tried Java Runtime Environment 1.6.0.39)

    I ran in to these same symptoms and have been fighting it for a while. I have not ultimately found a solution but I found the following workaround which allowed me to get my greetings uploaded until a better solution can be found. I am posting it here in case it might work for others in a pinch.
    Workaround:
    Open the mediamaster applet on the appropriate page and choose to open file
    browse to and select the greeting you want to upload
    BEFORE clicking save, click the play button in the mediamaster (I have mine set to play via phone, I didn't test via computer). The file uploads and plays.
    Then click save. For some reason, this seems to have properly uploaded the greeting without any errors.
    I hope this is helpful to someone who is running in to this same frustrating error.
    Jon

  • Cisco Unity Connection 8.6.(2a)SU3 boot.bif required

    Hi All,
    I require "boot.bif" file for Cisco Unity Connection 8.6.(2a)SU3 to make the DVD as bootable.
    Thank you in advance.
    Regards
    Sankar.

    Hi Sankar.
    If you have any bootable image (even CUCM) you can generate it using EG. Ultraiso and than recreate it within a non-bootable image to make it bootable
    HTH
    Regards
    Carlo

  • Cisco Unity Connect 8.6 smarthost

    Hi Guys,
                I am in the process of deploying the Cisco Unity Connect 8.6 on the virtual environment. I was able to configure the smtp configuration smarthost with our exchange server. And the test user is able to receive the voicemail via the phone and the email. My question is, since we are going to outsource our email to Gmail in a couple months. Currently I am using the "Accept and Relay the Message" under Message Action for the User and the "Reply Address as [email protected]".  I would like to know if there is a way to configure the smarthost as gmail, if so what will be the smarthost for gmail? Has anyone has this scenrio setup before? Please let me know. Thanks in Advance.
    Hakach

    Hakach,
    Google's SMTP relay server is smtp.google.com. However, I don't think this will work with Unity Connection. Google forces authentication and TLS encryption. As far as I know the Unity Connection won't support these pre-requisites for smarthost configurations.
    Maybe you can consider keeping a basic relay server on prem and have Unity Connection relay through this server to Google. Of course the 3rd party solution should support the pre-reqs defined by Google.
    HTH.
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