Cisco WFM training

Dear Networkers,
The course
“Deploying Workforce Management for Cisco Unified Workforce Optimization” is not available in the Cisco Certified Training Center anymore.
The training can be done only by Cisco. I can't find the schedule for this course for the year 2013 in the Cisco Site.
Can you please advice ?
Thanks

Hi,
Its a bit late - but just noticed your question.  You can get the WFM training direct from the OEM Calabrio ( calabrio.com  ) or from us, www.housley.com.au - if you're looking for a class in the southern hemisphere.  I'm not 100% sure, but that's probably the only 2 places...Cisco took it off their Learning Partner course list last year.
Jon

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    I have two buildings in two diferent locations each one with a Cisco ASA5520 to provide VPN access. I want to configure load-balancing between them but I can´t have both outside interfaces in the same subnet. Reading the document: http://www.cisco.com/en/US/products/ps6120/products_configuration_example09186a00805fda25.shtml, it is stated that "All devices in the virtual cluster must be on the same outside and inside IP subnets" but then, I have some slides from a Cisco Networkers training (26-29 Jan 2009) titled "Deploying Remote Access with SSL VPNs" written by Nadhem J. AlFardan where it sais that it is posible to configure two ASA one in London and one in New York in a cluster to provide load balancing between them.
    Does anyone have configured load-balancing between two ASA not sharing the same outside and inside subnetworks? Is there any documentation addressing this issue?
    Thanks

    Good Question ... I have the same issue ... Can someone please help us? I also looked into Load Balancing utilizing the ASA cluster but unfortunatly realized that "All devices in the virtual cluster must be on the same outside and inside IP subnets" and now I have to come up with another solution ...

  • ISE license - base/advanced

    Hello,
    I have a small ISE deployment, wireless only, and purchased a 250 user license.  When I applied the license file, I noticed that under Administration -> Licensing, the information looks like this...
    Base     Advanced
    90/100     0/250
    What will happen once we hit 101 concurrent wireless users?  Will user 101 be denied, or will ISE start to apply Advanced licenses?

    Cisco Identity Services Engine (ISE) Ordering Steps             
    Estimate the number of concurrent endpoints in the network.
    Estimate the number of appliances (physical or virtual) needed to support the number of concurrent endpoints in the network.
    Please consult a network professional that has been Cisco ISE-trained and certified to design and estimate the number of ISE appliances needed.
    Select the appropriate type of appliance suitable for your deployment. (Reference the appliance selection.)
    Select the appropriate level of support needed for the appliances in your deployment. (Reference the appliance support selection.)
    Select the appropriate type of license suitable for your deployment. (Reference the license selection.)
    Select the appropriate level of services available from Cisco Advanced Services or a Certified Partner for design, deployment, and sustaining services of the ISE deployment.
    Please check the below link which can helpful in making decision about licensing:
    http://www.cisco.com/en/US/prod/collateral/vpndevc/ps5712/ps11637/ps11195/guide_c07-656177.html

  • Where is PLM at BE6000?

    Hi,
    I deploy first time CUCM BE6000. We got a new C220M3 with BE6000 onboard. I want to install Communications Manager and Unity Connection. I've read the licensing in version 10 is going with Prime License Manager and not longer ELM. But I dont find any OVA or other to install this at the ESXi-datastore. I try some CUCM-CUC OVa-Templates but nothing of it provides me with the install of ELM or PLM like in version 9. Any hints for this? Or is there another procedure?

    I installed the CUCM and found PLM at the webpage. So is installed together with CUCM. At a cisco partner training we got the recommendation to install ELM or PLM as an own machine? Is that not up to date at a BE6000?

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    Looking at the specs on the wiki…
    If my customer has 2 C210 servers for all of his UC apps. Would it be supported to run the Base Server VM on C210 #1 and the recording server on C210 #2?
    Virtualization Support for Cisco Unified Workforce Optimization (WFO) 8.5.2 in Unified CCX 8.5
    Cisco WorkForce Management (WFM) and Compliance Recording (CR)/ Quality Manager (QM)/ Advanced Quality Managers (AQM) version 8.5.2 in Unified CCX 8.5 are certified to run on any Cisco UCS server with resources available to support this template. As such it can be co-resident on the UCS platform with any number of other virtual machines running any other applications.
    Cisco WFO Services supported for virtualization include the following:
    Cisco WFM 8.5.2 – Complete system on one virtual server
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    http://docwiki.cisco.com/wiki/File:NotePencil.gif
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    Virtualizing the Monitor server for Server (SPAN) recording is not supported on the UCS platform.

    Hi,
    Yes you have to install the Base server and recording server in different UCS platform.
    http://docwiki.cisco.com/wiki/Virtualization_for_Unified_CCX#Virtualization_Support_for_Cisco_Unified_Workforce_Optimization_.28WFO.29_8.5.2_in_Unified_CCX_8.5
    ========================
    The following combination of VMs are supported for Cisco Unified  Workforce Optimization (WFO) 8.5.1 in a co-residence deployment with  Unified CCX 8.5 only:
    Unified CCX and Compliance Recording (CR)/ Quality Manager (QM)/ Advanced Quality Managers (AQM)
    Unified CCX and Cisco WorkForce Management (WFM)
    QM and WFM
    Unified CCX, QM, and WFM
    Cisco WFO Services supported for virtualization include the following:
    Cisco WFM 8.5.2 – Complete system on one virtual server
    Cisco QM 8.5.2 Base Server – All QM services except recording
    Cisco QM 8.5.2 Recording Server – Recording services for QM Network (BIB) or Server (SPAN) recording
    Note:
    No recording server is required for Desktop recording since  recording is done by a service on each recorded user's PC therefore only  the Base server is required.
    Network(BIB) or Server (SPAN) recording must be on separate  virtual or physical servers as the option for running these services  co-resident on the Base server for a small number of these users is not  supported on the UCS platform.
    Virtualizing the Monitor server for Server (SPAN) recording is not supported on the UCS platform.
    Hope it helps.
    Anand

  • Cisco UCS Director Foundation (UCSDF) 5.0 Training

    Hello Community,
    Can anyone help me where i can attend the following Training for  (( Cisco UCS Director Foundation (UCSDF) 5.0 )) as i can not find a schedual in CISCO training locator .. It is highly important for me as i have an implementation soon and i need to get its knowledge .
    Thanks & Best Regards ,
    Mostafa Elgindy

    Mostafa,
    I think you'll have a little problem getting this running. There is huge interest in this topic but to be fair, Cisco has only just now (the past two weeks) released the 5.0 course materials to the instructors. So far as I know, me and two other instructors are the only instructors in Europe which are both certified to teach this class as well as actually have hands on experience with Director. In addition, we can't as instructors get our hands on the actual product outside of dCloud to actually update our knowledge for v5.0 because of the insanely stupid terms involved.
    I have been asked three times so far to deliver this course. I've said no 3 times. I wouldn't even consider it without a few weeks to prepare, so I personally won't deliver it before March. There are some guys who like reading slides that will do it sooner, but you may have issues with getting questions answered.

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