Claim management in SD

Hi Experts,
I have a requirement wherein I am supposed to create a checkbox in sales order for claim order
which needs to be checked automatically when we have a notification no. created. i.e we
need to mark in Sales Order - that Sales Order is Claims Sales Order.
Please suggest a way in which this can be done technically.
Thanks and Regards,
Smruthi

Hi Raj,
Can you please elaborate and tell me.
Thanks & Regards,
Smruthi.

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Help required in finding out the tables for FS-Claims Management module

Hi All,
In FS - claims Management module, i need to find out from which tables we can fetch the following fields,
INSURED             : insured person
DESCINSURED     : Description of insured person
CLAIMANT     : person eligible for benefits
DESCCLAIMANT     : Description of insured claimant
OUTSTRES     : Outstanding reserve
PAID             : paid amount
INCURRED     : paid amount + outstanding reserve LOSSDESC     : loss description
Thanks & Regards,
Anil

Hi Anil,
I was searching for the fields you mentioned using SE15 and came up with lot of hits. I thought, it would be good if you do the same thing and you can find the relevant tables as might you have good idea in this area.
I will tell you the procedure and I hope it will give you good results.
1) Go to SE15 (Repository Info System)
2) Click on "ABAP Dictionary"
3) Click on "Fields"
4) Select "Table Fields" and enter description as "insured" on the right hand side panel with Application component as "FS"
5) Click "Execute" (F8) and you will lot of hits.
You need to search through it to find relevant tables for your purpose.
Hope this will give you an idea.
Regards,
Vicky
PS: Award points if helpful

Ouery on Vendor Warranty- Warranty Claim Management

Hello Al,
We have CRM as our front end system and ECC as the backend system where the billing happens. We need to implement Vendor Warranty Claim Management
I have gone through the below SAP Help document however have the following queries
https://help.sap.com/saphelp_crm60/helpdata/en/46/dd88d8292512bee10000000a1553f7/content.htm
1) How can the same object(reference object) have both customer and vendor related warranties?
2) As per the SAP help document As soon as there is an agreement between the vendor and your company about the reimbursement, you use an action to automatically generate a debit memo subitem for the warranty claim item
Hence does the Warranty Claim document create a debit memo request in SAP ECC? where the vendor can be billed?
Please advice.
Kind Regards
Atul

Hi Atul,
Below are answers.
1) Do we need to create service confirmation? we plan to create the outgoing warranty claim document from the service order?
The standard way is to create service order ->Confirmation-> claim. I am not sure whether your requirement can be fulfilled.
2) Can you please paste screen shots with regards to maintaining customer and vendor warranties at the object level
I can't do this as my project assignment has changed and no access to that system. However, you can check at the assignment block 'Warranties' in the object over view page. Insert (add)
3) Do we need to map the vendor as the customer in SAP ECC since once the warranty claim document triggers the debit memo request the same would have to be billed
I am Not sure.
4) How does the vendor get determined automatically in the outgoing warranty claim document or the same needs to be entered manually?, as per the video below post creation of the service confirmation when the outbound warranty claim document is created the vendor appears automatically
For this to happen, you have to create Warranty check profile and assign this profile to claim document. The path is: Transactions->settings for service profile->define profile for warranty check.
Rgds
Hari

SAP Inurance Claim Management

Hi All,
I'm new to SAP Claim Management in Insurance Industry. If anybody here worked on that, please throw some light on that like what are the T.Codes used, What is the process flow, what tables we use generally. some information on the technical stand point.
I have been trying to find some documents on these areas in google & SCN, but so far not successful.
Thanks in advance.

Ah, another Abapper working in insurance claims management....join the club...there are two of us now...
Transactions we use are ICLCDC01-03, BP for claimants, etc., tables are ICL, config/customizing in TICL... we have a highly customized version, utilizing BDT, of course, and lots of bolt-on applications written in ABAP. My employer uses SAP ONLY for claims, so cannot help you much in other aspects of the SAP Insurance industry solution...policies in another system, but we do utilize BW to do reporting for claims and for one other system. The nature of the business requires a lot of in/out data flow, via IDOC, etc.

WBS element integration with Trade Claims Management Module

Hi All,
anybody knows if Trade Clams Management module of CRM is integrated with management of WBS elements?
We actually want to post the amounts paid to customers through Trade Claims Management into CO-PA; we're trying to understand if using WBS element is a viable solution. Moreover if this is the case i'd be curious also to understand how COPA posting of accruals would work.
Regards
C

m

BADI for SAP Claims Management Reporting

Does anyone has information in regards to the 2 BADI´s for SAP Claim Management Reporting.
- Business Add-In: Data Change in 'Claim Overview' Report
CLAIM_REPORT_ADD_1
- Business Add-In: Data Change in 'Claim Hierarchy' Report
CLAIM_REPORT_ADD_2
How to implement and what benefits do these BADI´s provide ?
Thanks

Hi,
This is what the documentation for the BADI says,
1) Business Add-In: Data Change in 'Claim Overview' Report - CLAIM_REPORT_ADD_1
Use
With this enhancement you can change data in the claim report 'Claim Overview'.
Do not change the key QMNUM in the transfer table pt_qmel.
Requirements
If you want to display more columns than those stipulated by SAP in the standard system in structure RCLAIM001 you must first add these additional columns to the structure RCLAIM001.
2) Business Add-In: Data Change in 'Claim Hierarchy' Report - CLAIM_REPORT_ADD_2
Use
With this enhancement you can change data for the claim report 'Claim Hierarchy'.
Do not change the key fields QMNUM, MANUM and OBJNR in the transfer table pt_qmel.
Requirements
If you want to display more columns than those stipulated by SAP in the standard system in structure RCLAIM002 you must first add these additional columns to the structure RCLAIM002.
It would be better if you could get in touch with your ABAP guys to know about how to implement these BADI's
Regards,
Gokul

Crm Claim management Infocubes

Hello Friends, Please help me the BI content cube name for Crm Claim management, I found the datasources
0crm_csd, 0crm_chargeback but which cube should i map this

Hi,
InfoCube: 0WS_BVC02
Please go through this .
http://help.sap.com/saphelp_nw70/helpdata/EN/15/ad044f57bc448aa01a85d76b0c8a27/frameset.htm

Incident claim management

Where can I find any documentation on Incident claim management (PDF, URL, etc.,...) ?

Here's link
http://www.sap.com/industries/insurance/brochures/index.epx
www.sap.com/usa/industries/insurance/pdf/BWP_SID_SAP_Claims_Mgmt.pdf
Thanks and Regards
sapehstrainer

This is regarding the claims management

Hi All,
We are doing one third party intergration, which is related to the insurace domain, I need your help regarding the interagation with the cliams part of insurance. that is the claims management.
How can we get the claims management verticle in SAP.
Plesae do the needful
Thanks
JayRaj

Hi,
In case of Claim management to Collections & Disbursement integration, we need to include BAdI
ICLF_CD
However, since you are talking about , configuration of the CM system. I'ld need clarity on it.
The Insurance Line of Business
Policy Management already existing on SAP or on some legacy system
Access a claim from some CRM application
Different modes of claim processing
There are many other question, difficult to jot down each one them. Answer my first response and I think I'll be in a situation to help you out.
Cheers,
Anish

Claim Management through RE-FX

Hi Friends,
WE have a requirement wherein we need to track the damage charges levied on the customer on account to any damages carried out to the Rental Object through RE-FX.
My query to SAP RE-FX Gurus is that is there any Claim Management Process within SAP RE-FX which can be ?
Pankaj

Hi,
I think you can manage this with PM or even with PS, I remember having used this with Project System/Notice/claim and having the Real estate object conected to a WBS controlling element.
You can use also the same funtionality from PM (Plant Maintenance) linking RE object with a Functional Location.
Hope to help.

SFC in Claims Management

Dear All,
Please let me advice, how to copy SFC sets ( questions and answers ) to new internal claim type?
Thanks in advance
Best regards
Serhat Kulaksız

Hi,
Out here assign the question sequences* which you have defined, to the new ICT at claim header level, depending on the facts capture category.
IMG path: SAP Insurance -> Claims Management -> Claim -> Process Control (Internal Claim Types) -> Configure Internal Claim Types
*the question sequence may consists either of
a) Std question group
Or
b) Quick question group,
with their respective answers
Is this what you were looking for?
Thanks

Claims Management

Hi,
Please guide me with the configuration steps in claims management sap crm service.
Regards
Ritesh

Hi Mancusi,
Could u Pls share this solution if u have solved. It would be great help for me .
Thanks in advance
Regards
subbaraju

Warranty Claims management in ECC6.

Folks..
I am working on warranty Claims work bench in ECC6.
In trying to build up a demo scenario, I have encountered the following problem.
I have been able to create Incoming customer version/ out going customer and out going re-imburser version.
I have been able to create a credit memo request as well as a debit memo request.
What I find is: the credit memo request , though being created , does not copy the net amount form the warranty claims document.
On further analysis I discover that the the pricing procedure that has been used for the warranty claims data is being disregarded . The pricing procedure that the system uses is the one form the SD configurations.
What I also find that the pricing procedure that was defined in the warranty claims configuration node can not be assigned in the SD configurations . This is because of the different applications ("V" sales and "RW" warranty).
Alternatively, can an SD credit memo request be assigned to the warranty claims document , within the warranty claims configuration node ?
Would appreciate any inputs ..

Hi,
When the credit memo request is created during the claims procesing the price structure does not flow from Warranty application (RW) to sales and distribution application (V).
You can consider to write a routine for alternative calcuation in SD and then utilize this in your pricing procedures used.
As suggested by Mr. Chandrashekhar, you go in for direct FI posting for credit to customer. However when considering the configuration of reversal of credit to customer use the functional module wty03_reversal_post_xx in your Z-action. As the standard reversal action does not support the reversal of cleared accounting documents.
The mentioned FM checks first whether the claim's accounting document is cleared, if cleared enters a new debit else reverses the old document.
Hope this info would be helpful
Thanks and Regards
Madhusudan C

Claim management

HI
Can anybody tell me how to include details of claims (material, quantity, amount, estimated cost in short everything available in claim) in email when we trigger it through action box?

Hi Santosh,
You can creat Claim in two ways internal Claim for Internal Dept or Customer, or External Claim for Vendor or Contractor.
T.code CLM1.
In subject maintain.
Description, Cause Text, Cause Code, dates
Assignment tab where you can maintain.
Link to your project & WBS- Company code, in reference doc you can link to sales order for external claim you can link the PO number.
In Cost Estimate chose costing Varient & enter appropriate cost in Estimated, Required & Approval for the cost.
In Task tab,
Define the way of communication, you can even define in activities also, if you want to link document design etc you can do that in DMS tab.
Click on the approval button, release & save the claim.
Regards'
Syed

BAPI for CRM Trade Claims Management

Hi Gurus,
the customer is asking to create claims and pre-payments massively using an upload template.
I had a look and i didn't find any BAPI for that purpose.
Anyone can tell me an alternative option?
Regards
C

Hi,
As Claims and Prepayments are part of One Order framework itself, you can use the same function modules like CRM_ORDER_MAINTAIN, CRM_ORDER_SAVE etc.,
Regards,
Masood Imrani S.

Claim management in SD

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