Classic - text ringtones work for one contact but not for others

Just got the new Blackberry classic.  I'm having trouble with the ringtones for the text messages.  The custom ringtone works for one contact but not for the others.  I have taken the same custom ringtone that works for contact A and used it for contact B but it only works for A.  B sounds the default ringtone from the default profile instead of the custom ringtone.
I have deleted all contacts and done a re-sync thinking something was corrupt.  That didn't work. 
None of the contacts have a link. 
I have changed the notification profile and it still doesn't work. 
I have deleted a contact and recreated it manually.  It still doesn't work. 
I finally deleted my dad's  contact and from the phone app created a new contact.  I set a custom ringtone for him and it worked.  I of course had to recreate all his other information manually.  Please tell me there is some other way to fix this than recreating manually all 147 contacts in my contact list.
I read that if the phone number has the hypen or space it won't work, but my dad's contact info that I created from the phone app has the hypen and it rings with the custom ringtone.  Also contact A has no hypen in the phone number and it rings the custom ringtone.  So that didn't seem to matter. 
I have spent hours on Google and see that lots of people have had this problem (but not everyone) but have not yet found a solution. 
Surely someone has found a fix for this issue.

Make sure that the contact has "Mobile" as the field for her number and not "iPhone".
Note that the iPad cannot send SMS messages.

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