Clear cache does not clear all the cache

Hi,
After clearing the cache, the browser assumes some of the files are still cached so it won't try to get the file from the server. This causes the website to hang as it does not timeout.
It does not always happen, for example in my machine is OK, but a colleague's machine has it consistently and other people too.
The only way that they could make it work is going to about:support and doing a reset.
The Troubleshooting Information I've added is from the problematic machine.
regards,
Daniel.

They use the built-in means to clear the cache.
Tried deleting the cache folder but it did not help.
Tried also deleting the profile folder contents and it did work. I guess that is similar to reset functionality.
Still, if clearing the cache folder worked would be a a workaround for us, as developers but not something we could ask from our customers.
You can try it with this URL:
https://hornbill.socialworkforce.com/socialworkforce/user/lib/hux/server/comboloader/comboloader.php?ver=1.1.0&../../ext/yui3/../../../esp_hux/components/Xmlmc/Xmlmc-min.js
Again, they are able to load it for the first time, but if they clear the cache, they cannot get the response from that url, in fact there is not even a request from the browser.

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