CLI admin password rest using install cdrom not working on ACS 5.5 cumulative patch 1

Hi,
I can't log onto either of our ACS 5.5 servers using the CLI admin passwords (which we do have recorded and no one appears to have changed ).
I get accessed denied on both.
On our DR ACS I went through the procedure of resetting the CLI admin password using the install cd mounted in the VM (the iso is actually for 5.3) , but even after picking a new password, I get access denied when I try to use it.
Does anyone know what could be wrong?
Is it possible that patching to ACS 5.5 from ACS 5.3 (a month or so ago) has some how locked out the passwords ?
Thanks.

Hi,
The reason why it is not working is because you need to use the ISO image or cd for ACS 5.5.
If you try to reset the CLI administrator password with an ISO image or cd for other ACS version it will not take the new password.
Please give it a try with the 5.5 image.
Regards,
Gerald

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