Clicking F1 in compiled help does not expand the TOC

When I pretend I am a user of the online help system I have
developed using MS HTML Help, the relevant page opens but the TOC
doesn't expand to expose the page name on the left. Is this a
limitation of the HTML Help program?

Off the top of my head, I'd guess that your Help file is
calling a window that doesn't include the TOC. Without more
details, though, it's tough to say for certain. Can you provide
more information?

Similar Messages

Pressing F1 does not expand the TOC in MS HTML Help

I'm using version 6 of RoboHelp.
When my users click F1 in my software application, I want the
TOC to expand on the left-hand side of the Microsoft HTML Help
window so they can see the page that is displayed to them. I've
checked the "Always Show Selection" box in the HTML Help - Advanced
Settings - TOC Styles window. However, when I compile, it doesn't
work.

I've been doing some experimenting with the options in that
Windows Properties dialog box found under Edit-Windows.
I created a brand new test project, which contains only one
topic. I added that one topic to the TOC. Then, I performed 2 tests
as follows:
Test 1: I selected Windows from the Edit menu to open the
Windows Properties dialog box. I looked at the Search checkbox to
make sure it was checked on. I generated my primary layout. In the
Microsoft HTML Help window, there was, indeed, a Search tab.
Test 2: I re-opened the Windows Properties dialog box and
removed the checkmark from the Search box. I generated my primary
layout again. However, the Search tab still appeared in the
Microsoft HTML Help window, even though I unchecked the box.
Test 3: I changed the content of one page of my project.
Then, I re-generated my primary layout again. This time, the Search
tab disappeared from the Microsoft HTML Help window.
In summary, it appears that the options in the Windows
Properties dialog box do not affect the primary layout unless some
content in the project is changed.

Using office outlook under parallel desktop double click on an Excel attachement does not open the document in Excel

using office outlook under parallel desktop double click on an Excel attachement does not open the document in Excel.
double-click opens Excel Office 2011 for mac without the document.
It should open the document in Excel 2010 for Windows.

In Parralells, choose the file you want to open.
Right Click on it and choose Properties.
In the General Tab you will see "Opens with:"
Click the "Change ... " button.
Then choose Excel 2010. The checkbox below should be set to "Always use ... "

Using 36.0.1 clicking Help does not show the latest update 36.0.3. Why?

I feel nervous about directly using pop-up reminder messages to update software. I am aware that there are frequently false messages that appear to be from a company whose software I use, and that clicking on them to update, can cause seious problems. Therefore, I always go to the companysitge to get an update. When I tries to do that for 36.0.3,, I was told to click on "Help->About Firefox", and the resulting window whould have a place to click to install the latest update version. WhnI did this, the window showed no such option. Why?
When I tried to send a 25 KB GIF file with the image of the About Firefox window, it never completed uploading

Hi BuzzBloom, you are correct, when you click "Help->About Firefox" then the update process begin immediately and after the update ends then exist the option "click to install the latest update....".
you can update firefox if you download the full installer from the next link and run it over your current version : https://www.mozilla.org/en-US/firefox/all/
thank you

RHS9 & RH8/Clicking links to topics more than 3 "deep" in the TOC does not open the TOC

Our IT department recently purchased and installed RoboHelp Server 9. I am publishing two RoboHelp 8 projects to the server using WebHelp Pro output. When I view the projects, I am able to navigate the table of contents without issues, but if I click on a link in a topic that links to another topic that is 3 or more "deep" in the table of contents, the topic will display in the main window but not open its location in the TOC. I am able to navigate the topic in the TOC myself and view it without a problem.
The behavior we expect when clicking on a link to a topic that has an entry in the TOC is that the TOC will open and highlight the topic as well as open it in the main window. We need this functionality because we use a "recent updates" page and would like our staff to see where a topic is located in the TOC after they click the link to the topic.
This behavior does not occur with items two levels deep in the TOC or with our current WebHelp output. Using our smaller, 600 topic project, we tried removing all TOC books except for one that went 3 levels deep and then tried to duplicate the behavior - but it worked fine. So, we suspect that it is an issue with RoboHelp Server and the number of topics/TOC entries we have. (Roughly 600 in one project and 1500 in another)
We have attempted the Adobe fix described here: http://helpx.adobe.com/robohelp/kb/books-topics-missing-toc-webhelp.html which results in the same behavior, as well as some new behavior when attempting to access items 3 or more deep in the TOC - the message, "Loading, click here to cancel..." displays and the topic will not load. (Similar to this thread: http://forums.adobe.com/message/4116269#4116269) We've since reinstalled the server, republished the projects and we're back to square one.
Any thoughts on this behavior? We're at a loss at this point.

Hi there
Often, when this issue arises with regular WebHelp, I will advise the following change. Perhaps it will help with WebHelp Pro, I'm not sure. But it's worth trying to see.
In the Single Source Layout properties for WebHelp, look in the Navigation section and change the Speed Optimization.
I just checked my WebHelp Pro and really don't see anything similar that jumps out at me for this setting, so I'm guessing the suggestions in that link are possibly a way of doing that.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

When typing or clicking to open pages firefox does not show the text or that it has changed to the other page. Unless i minimize and then maximise the window. Any help with this would be much appreciated.

The browser seems to be lagging and stuck on the original page until moved around the screen or minimised or maximised.
Again any help at all is much appreciated. I really dont like using other browsers.
I have the latest edition of directx, graphics card and sound drivers are all up to date according to the laptop manufactor's website.
Reinstalled and uninstalled around 3 times. Thought it could be a registery problem so before i installed it the final time i ran c cleaner.
Ran adaware and superanti spyware to see if spyware was a problem
If any more information is needed please ask.
Thank you.
Nanakisbs

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
In Firefox 4 and later [http://kb.mozillazine.org/Safe_mode Safe mode] disables extensions and disables hardware acceleration.
Try to disable hardware acceleration.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
If disabling hardware acceleration works then check if there is an update available for your graphics display driver.

When I open mail I get a list of the messages received but when I click on a message it does not displaying the main window. I have 2 different mail accounts

Just bought a new MacMini(my first Apple PC) and when I open mail I get the brief details of mail received but whe I click on the message to read the details I get a "loading" sign but the message is not displayed.
Any help for a Dumbo would be appreciated.

Very strange, do you have any AV or Web filtering apps like Norton installed?
Do the working accounts use a different Port or Authentication than the non-working one?
The receiving email ports are:
IMAP is port 143
IMAP-SSL is port 993
POP is port 110
POP-SSL is port 995

When shopping FireFox does not expand the view from the link below the picture.

When a product has a "Zoom" option, or "See larger image" option the link does nothing.

That zoom link opens a pop-up window and uses JavaScript to zoom the image.
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

HELP does not work correctly

In the Help does not work the function " Place on block diagram" and Find on the function palette".
Does anybody know, what can I do with this?
Thanks
Ondrej

Check this:
Why Don't the "Place on Block Diagram" and "Find on Functions Palette" Options Work in Windows XP SP...
LabVIEW Champion . Do more with less code and in less time .

When I click on a link Firefox does not allow me to go to the link

When I click on a link Firefox does not go the link.
== This happened ==
Every time Firefox opened
== Along time ago.

I think i've found how to fix this issue when it appears. Don't know what caused it to happen, but that's up to the devs.
In Thunderbird, you need to re-register http and https to make them open with Firefox (or open well with firefox in this case).
How to to this?
Well... open the about:config in thunderbird. You can achieve this by clicking configuration-editor in the advanced tab.
search for the strings: network.protocol-handler.warn-external.https and network.protocol-handler.warn-external.http. Set both to "true".
The next time you click on a link from within Thunderbird, it will ask you to set wich program you'd like to open it with.
Be Aware now!!! Firefox may already be listed in there, but don't pick that one. instead... choose to browse for the app and point to the binairy/exe of firefox.
(for example: /usr/bin/firefox or c:/program files/mozilla/firefox.)
You will notice that firefox now does open up with the page you just clicked on.
If it doesn't right away... just restart thunderbird and check again.
Please respond if this works for you too on all platforms. It's more interesting to know it does than if it's not.
Greetz,
Kenny

"The class being compiled does not match the class that was imported"

----------Actions on timeline in
sixSpices/updateSite/updateSite.fla----------
import com.sixspices.updater.view.*;
var calDrawer:CalendarView = new CalendarView(); //Listener /
view
----------sixSpices/com/sixspices/updater/view/CalendarView.as
file----------
class CalendarView {
public function CalendarView(){
public function onRecieveData(listOfEvents:Array) {
displayEvents(listOfEvents);
public function displayEvents(listOfEvents:Array):Void {
trace(listOfEvents);
When I test the movie (updateSite.swf) in flash, it gives me
the error:
The class being compiled, 'CalendarView', does not match the
class that was imported,
'com.sixspices.updater.view.CalendarView'.

Here is my file structure:
sixSpices
-->updateSite
-->-->updateSite.fla
-->-->updateSite.swf
-->com
-->-->sixSpices
-->-->-->updater
-->-->-->-->view
-->-->-->-->-->Calendar.as
If I move updateSite.fla to the folder sixSpices so that
"com" is in the same folder as it, I get the same error.
The following works with no problems (no similar error):
----------Actions on timeline in
sixSpices/updateSite/updateSite.fla----------
import com.sixspices.updater.model.*;
var calModel:CalendarOverview = new CalendarOverview();
//Broadcaster / model
----------sixSpices/com/sixspices/updater/model/CalendarOverview.as
file----------
import com.sixspices.updater.model.*;
import mx.utils.Delegate;
import mx.events.EventDispatcher;
class CalendarOverview {
public function CalendarOverview(){
}

Webhelp TOC does not expand when I click on links

I have developed a Webhelp system, and it has this weird
problem which I don't know how to fix. Imagine the following
scenario:
I have a topic called "page1.htm", and in that topic is a link
to "page2.htm". [/li]
I also have a topic called "page3.htm" and in that topic is a
link to "page4.htm"[/li]
If I click the link to "page2.htm", it will load "page2.htm"
properly, and expands the TOC and highlights the "page2.htm" item
in the TOC.[/li]
If I click the link to "page4.htm", it will load "page4.htm"
properly, but the TOC does not change at all and "page4.htm" is not
highlighted in the TOC.[/li]
It doesn't seem to matter if the TOC entry for "page2.htm" is a
book or a topic[/li]
It doesn't seem to matter if there are two TOC entries for
"page2.htm" - Robohelp will just expand to the first one.[/li]
Can anyone please help me? Thanks!
Gary

Hi Anne and Leon! Thanks for taking the time to help me sort
this out.
quote:
Originally posted by:
AuthorAnne
What browser are you using, and what version of it? Internet
Explorer Version 6
Does the same problem occur in other browsers? Unfortunately
I can't try it in other browsers because the computing environment
here is very rigid :-(
Do you have any books linked to specific topics? Nearly
every book in the TOC is linked to a topic. Some of them are
synchronised, and others aren't, but I can't figure out what the
difference between the topics is.
In the second page of your WebHelp properties, under Single
Source Layouts, do you have Synchronize TOC set to
"Automatically"? Yes.
quote:
Originally posted by:
MergeThis
Gary, I suspect that you might have multiple calls in the TOC
to the same topic, as alluded to when you say:
"It doesn't seem to matter if there are two TOC entries for
"page2.htm" - Robohelp will just expand to the first one.[/li]").
That's the default behavior for Webhelp.
Thanks for your advice on handling multiple
calls in the TOC to the same topic - I have some deliberately
duplicated topic links so this will be useful. However, I don't
think this is the cause of problem. I built the TOC myself and
there are only 5 duplicated TOC entries, but the problem I am
having is occurring with non-duplicated TOC entries.
Thanks again for your time and help!
Gary
PS, I live in Australia, which explains the time difference
:-)

How do I compress a file on a Mac. I do not see and option to compress a file when I right click on it and the Apple help does not provide and accurate answer

How do I compress a file on a Mac. I do not see and option to compress a file when I right click on it and the Apple help does not provide and accurate answer

Select the file with one click, then go to File in the menu bar and select Compress...
By the way Niel's post says control - click. This means click with the control key held down. It produces the same result as going to File in the menu bar and selecting Compress...

My mouse and trackpad arent responding the click on finder, i can use multitouch but not 1 touch. Aswell when i go to the findertab at the bottum with the mouse, app icons Does Not expand.

My trackpad is responding the click on finder, i can use multitouch but not leftclick/1 click/touch. Aswell when i go to the findertab at the bottom with the mouse, app icons Does Not expand. I had no problems with it before, but I'm very confused.

Not using any mouse pad, I have a very smooth desktop. But I just tried to use a sheet of A4 printing paper, but no result, the problem persisted.
Someone on this forum suggested, that USB3 may interfere with the magic mouse.
I have 2 LaCie HDD's about 70 cm away from the mouse, I use them on Thunderbolt. But in operation or not - the result is the same, the mouse plays up! Just now I was clicking the desktop and the mouse created a new folder!!
Thanks for the advice, Bee
Cheers, Gerd

TOC in French version of webhelp does not expand correctly

I have a RoboHelp project (RH 8.0.2.208) created by importing an HTML Help project that I use to generate WebHelp. The HTML files, the .hhc, .hhk, .hhp files have been translated to French (from English). I have changed the language in the project settings to French (France) and I generate the WebHelp output. All appears to process correctly except the TOC does not expand and collapse correctly. Some first level entries expand with one click (as expceted), some entries only expand after other entries have been expanded, and some entries will not expand at all, and once expanded, some entries will not collapse.
I have used the same process to generate other language versions and have not had the same issue. I have been searching the forum to see if similiar issues have been reported but cannot find anthing similar.

I had something a bit similar with RH 7, except it wasn't limited to one language but Firefox browsers. That problem was solved by installing the latest RH patches. You have a later version of RH and the problem is only in French, so the problem is most likely in the French help project.
What I'd do to troubleshoot it: Make spare copies of the help projects, just in case you make it worse and not better.
use a comparison tool like Beyond Compare, to compare the .hhp, .hhc and .js files between the French and English projects: any unexpected differences that are not language related? If there are unexpected differences in tags or other functional items, copy those items from the good project. Rebuild the project by opening the .hhp file.
or
Assuming your projects use the same file names for everything, copy the French .htm, .hhc and .hhk files into a spare copy of the English project. Open the project normally and change the language setting and help title (the .hhp should not have any other translated texts than the help title).
It can happen that a translation agency does something to the translated files, that does not work in your system. It can be very obvious in a side-by-side comparison, in a comparison tool or just Notepad, or it might be a bit more hidden like wrong character encoding.

Clicking F1 in compiled help does not expand the TOC

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