Client can't publish files with 4.0

I'll first start by saying that my client has been happily
editing and publishing files since February. Recently, she was on
vacation so I made a couple of minor updates using Dreamweaver. Now
she's back, and is no longer able to publish. I'm not sure it's
related. The error message is:
"Contribute encountered a network or file system error.
Please try the operation again, and contact the administrator if
the error continues to occur."
The problem started yesterday, but briefly corrected itself.
Now she can't publish at all. I have asked her to go step-by-step
through the process of editing files and I can see the following
activity on the server:
-- She opens the file (index.html) and the following file
appears on the server: index.html.LCK
-- She hits "publish" and the following file appears on the
server: index.html.new
-- Then the error message appears for her.
When she closes the page, the index.html.LCK page disappears,
but the index.html.new sticks around.
Interestingly, the .new file is 0k.
We turned on I/O logging, but all it does is confirm that the
PUT isn't happening. However, there are lots of complaints about
missing files on the local drive. They run Active Directory on
their network, and I'm curious if there could be some kind of
mapping problem with their user settings directories, and
Contribute is getting hung up when it tries to PUT the changes.
I'd appreciate any help troubleshooting this issue or any
tips before I call Adobe. :)
Thanks!

I am also facing tghe same problem today. I cannot believe I
was unable to find a single help on this. i've been trying many of
the options but things are getting worse and worse. Now I can't
publish from Dreamweaver and Contribute also!! Why Adobe doesn't
support the ones who upgrade their software?
quote:
Originally posted by:
akaijen07
I'll first start by saying that my client has been happily
editing and publishing files since February. Recently, she was on
vacation so I made a couple of minor updates using Dreamweaver. Now
she's back, and is no longer able to publish. I'm not sure it's
related. The error message is:
"Contribute encountered a network or file system error.
Please try the operation again, and contact the administrator if
the error continues to occur."
The problem started yesterday, but briefly corrected itself.
Now she can't publish at all. I have asked her to go step-by-step
through the process of editing files and I can see the following
activity on the server:
-- She opens the file (index.html) and the following file
appears on the server: index.html.LCK
-- She hits "publish" and the following file appears on the
server: index.html.new
-- Then the error message appears for her.
When she closes the page, the index.html.LCK page disappears,
but the index.html.new sticks around.
Interestingly, the .new file is 0k.
We turned on I/O logging, but all it does is confirm that the
PUT isn't happening. However, there are lots of complaints about
missing files on the local drive. They run Active Directory on
their network, and I'm curious if there could be some kind of
mapping problem with their user settings directories, and
Contribute is getting hung up when it tries to PUT the changes.
I'd appreciate any help troubleshooting this issue or any
tips before I call Adobe. :)
Thanks!

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