Client says can't see Flash images

Let me request your patience in advance - I don't have many
details to provide so I know the possibilities are wide open and
therefore difficult to pinpoint. Here goes.
We created an HTML website with some flash content and some
static jpeg images. My client's client says he cannot see the flash
images. All I know is...
-The client is on Win2000
-He uses a version of IE
-He does not get prompted to install ActiveX controls
-He says he does not see the image placeholders in place of
the Flash animnations
What do I need to ask this individual in order to pinpoint
the problem?
-what version of IE he's using and Flash player?
-does he have install Active X prompt deactivated?
-anything else?
-is there something with Win2000 that might affect what's
going on?
The person having difficulty is from a very large corporation
and no doubt has an IT dept. Any suggestions on going through
them???
Thank you

Hello Jamie,
First I'd have the client visit this page and verify what
version (if any)
of Flash they have installed:
http://www.adobe.com/products/flash/about/
Can you send a link to the page you are trying to show the
client?
Jesse H.
Adobe Community Expert
My site:
http://www.jharding.com
Free Blog Radio:
http://www.tornadostream.com
> Let me request your patience in advance - I don't have
many details to
> provide so I know the possibilities are wide open and
therefore
> difficult to pinpoint. Here goes.
>
> We created an HTML website with some flash content and
some static
> jpeg
> images. My client's client says he cannot see the flash
images. All I
> know
> is...
> -The client is on Win2000
> -He uses a version of IE
> -He does not get prompted to install ActiveX controls
> -He says he does not see the image placeholders in place
of the Flash
> animnations
> What do I need to ask this individual in order to
pinpoint the
> problem?
> -what version of IE he's using and Flash player?
> -does he have install Active X prompt deactivated?
> -anything else?
> -is there something with Win2000 that might affect
what's going on?
> The person having difficulty is from a very large
corporation and no
> doubt has an IT dept. Any suggestions on going through
them???
>
> Thank you
>

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