Close to fixing? HELP!!

Help!! I got the dreaded IPod with x's on it's eyes! I followed the online instructions to try to fix it. Here is where I am stuck. Please help!!
IPod Mini 4GB about 2 years old, have ITunes 7.02
I charged it up for a couple hours, then I've forced IPod into disk mode. While in disc mode it says it is updating/don't disconnect. Also, the IPod won't show on my ITunes, it did once and I tried to restore the original settings, except I got a mesage saying other programs were running, but were not. I cannot get the IPod to totally reset. Am I missing something? Am I close to restoring it or am I screwed?? HELP!!!!

I am trying to change the drive letter that has been talked about, but when I get to the Computer management screen, it says Media device, unreadable... so I cannot click on it to change also..

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