Cloud apps not launching - Server Error

Need help. Have downloaded Creative Cloud apps like Illustrator CS6 and they won't launch. It gives me an error that tells me it could not find the server. But, I am not connected to my server. I am running my laptop from home. Have talked to Adobe, Mac and Synology and none of them can figure this out. Please help!!!

Hi Lamslink,
A few questions:
What OS are you on?
Can you post a screen shot of the error?
Has it ever worked?
What troubleshooting have you tried already?
-Dave

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      1 2.2 GHz Intel Core i7 CPU: 4-core
      8 GB RAM Upgradeable
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      BANK 1/DIMM0
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      Wireless:  en1: 802.11 a/b/g/n
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      Color LCD 1680 x 1050
      AMD Radeon HD 6750M - VRAM: 1024 MB
    System Software: ℹ️
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    Disk Information: ℹ️
      TOSHIBA MK7559GSXF disk0 : (750,16 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) /  [Startup]: 701.48 GB (464.15 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 47.81 GB (6.82 GB free)
      MATSHITADVD-R   UJ-898 
    USB Information: ℹ️
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Configuration files: ℹ️
      /etc/hosts - Count: 15
    Gatekeeper: ℹ️
      Anywhere
    Kernel Extensions: ℹ️
      /Applications/TechTool Pro 7.app
      [not loaded] com.micromat.driver.spdKernel (1 - SDK 10.8) Support
      /Applications/Toast 10 Titanium/Toast Titanium.app
      [not loaded] com.roxio.BluRaySupport (1.1.6) Support
      [not loaded] com.roxio.TDIXController (1.7) Support
      /Library/Application Support/MacKeeper/AntiVirus.app
      [not loaded] net.kromtech.kext.AVKauth (2.3.7 - SDK 10.9) Support
      [loaded] net.kromtech.kext.Firewall (2.3.7 - SDK 10.9) Support
      /System/Library/Extensions
      [loaded] com.Cycling74.driver.Soundflower (1.5.3 - SDK 10.6) Support
      [not loaded] com.devguru.driver.SamsungComposite (1.4.18 - SDK 10.6) Support
      [loaded] com.globaldelight.driver.BoomDevice (1.1 - SDK 10.1) Support
      [loaded] com.globaldelight.driver.VoilaDevice (1.1 - SDK 10.1) Support
      /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
      [not loaded] com.devguru.driver.SamsungACMControl (1.4.18 - SDK 10.6) Support
      [not loaded] com.devguru.driver.SamsungACMData (1.4.18 - SDK 10.6) Support
      [not loaded] com.devguru.driver.SamsungMTP (1.4.18 - SDK 10.5) Support
      [not loaded] com.devguru.driver.SamsungSerial (1.4.18 - SDK 10.6) Support
      /Users/[redacted]/Library/Parallels/Parallels Service.app
      [not loaded] com.parallels.kext.prl_hid_hook (5.0 9376.599993) Support
      [not loaded] com.parallels.kext.prl_hypervisor (5.0 9376.599993) Support
      [not loaded] com.parallels.kext.prl_netbridge (5.0 9376.599993) Support
      [not loaded] com.parallels.kext.prl_usb_connect (5.0 9376.599993) Support
      [not loaded] com.parallels.kext.prl_vnic (5.0 9376.599993) Support
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      [invalid?] com.adobe.AAM.Updater-1.0.plist Support
      [running] com.micromat.TechToolProAgent.plist Support
      [invalid?] com.oracle.java.Java-Updater.plist Support
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      [invalid?] com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist Support
      [loaded] com.barebones.authd.plist Support
      [running] com.micromat.TechToolProDaemon.plist Support
      [invalid?] com.oracle.java.Helper-Tool.plist Support
      [loaded] com.rogueamoeba.hermes.plist Support
      [loaded] com.rogueamoeba.instanton-agent.plist Support
      [running] com.zeobit.MacKeeper.AntiVirus.plist Support
      [running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist Support
    User Launch Agents: ℹ️
      [invalid?] com.epson.epw.agent.plist Support
      [invalid?] com.Livestation.plist Support
      [invalid?] com.parallels.desktop.launch.plist Support
      [running] com.spotify.webhelper.plist Support
      [running] com.zeobit.MacKeeper.Helper.plist Support
    User Login Items: ℹ️
      iTunesHelper Applicazione (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
      Dropbox Applicazione (/Applications/Dropbox.app)
      WashingMachineHelper UNKNOWN (missing value)
      RealPlayer Downloader Agent Applicazione (/Users/[redacted]/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)
      Launch Nikon Message Center 2 Applicazione (/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app)
      KiesAgent ApplicazioneHidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
      fuspredownloader ApplicazioneHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
      Launch Nikon Message Center 2 Applicazione (/Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app)
      WDQuickView Applicazione (/Library/Application Support/WDSmartWare/WDQuickView.app)
    Internet Plug-ins: ℹ️
      Default Browser: Version: 537 - SDK 10.9
      Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support
      AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 Support
      FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
      AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
      DivXBrowserPlugin: Version: 1.4 Support
      Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.189
      QuickTime Plugin: Version: 7.7.3
      AmazonMP3DownloaderPlugin101749: Version: Unknown
      SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 Support
      AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
      Silverlight: Version: 5.1.20125.0 - SDK 10.6 Support
      JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
    User Internet Plug-ins: ℹ️
      QuickTime Plugin: Version: 7.6.6
      EPPEX Plugin: Version: 3.0.5.0 Support
      AdobePDFViewer: Version: 10.0.0 Support
      SharePointBrowserPlugin: Version: 14.1.0 Support
      RealPlayer Plugin: Version: (null) Support
      Google Earth Web Plug-in: Version: 7.1 Support
      JavaPlugin2_NPAPI: Version: 14.9.0 - SDK 10.7
      iPhotoPhotocast: Version: 7.0
    Safari Extensions: ℹ️
      AdBlock (Disabled)
      HelloSign-for-Gmail
      Awesome Screenshot
      Evernote Web Clipper
      Ghostery
    3rd Party Preference Panes: ℹ️
      DivX  Support
      Flash Player  Support
      Flip4Mac WMV  Support
      TechTool Protection  Support
      WDQuickView  Support
    Time Machine: ℹ️
      Mobile backups: OFF
      Auto backup: YES
      Volumes being backed up:
      Macintosh HD: Disk size: 701.48 GB Disk used: 237.34 GB
      Destinations:
      TimeMachine [Network]
      Total size: 1 TB
      Total number of backups: 15
      Oldest backup: 2014-08-22 12:02:11 +0000
      Last backup: 2014-10-15 08:18:34 +0000
      Size of backup disk: Adequate
      Backup size 1 TB > (Disk used 237.34 GB X 3)
    Top Processes by CPU: ℹ️
          6% WindowServer
          5% com.apple.WebKit.Networking
          3% Safari
          2% cookied
          1% hidd
    Top Processes by Memory: ℹ️
      275 MB Finder
      275 MB AntiVirus
      215 MB com.apple.IconServicesAgent
      146 MB MacKeeper Helper
      146 MB Safari
    Virtual Memory Information: ℹ️
      2.22 GB Free RAM
      4.17 GB Active RAM
      797 MB Inactive RAM
      1.40 GB Wired RAM
      695 MB Page-ins
      0 B Page-outs

    A number of problems exist including the notorious MacKeeper. Start by removing it according to the instructions below.
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