Code 5 error when downloading smartprint

Like other users when attempting to download Smartprint, I get as far as "Configuration Setting" but then am told "an unexpected error has occurred- error code 5".  I cannot find any infomation regarding Error 5 in HP Support pages. that would correct the problem. If anyone can help, I will be very grateful

Hi , I see by your post that you are getting a "code 5" error when trying to download Smart Web Printing Software. I would like to help you.
What Internet Explorer version are you using?If it is a newer version, then most likely that is why you are getting the error. HP Smart Web Printing Software - Internet Explorer 9 and Later Versions are Not Compatible with HP Smart Web Printing. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.
   

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