Cold Standby Server for Crystal Reports Server...

Hi there,
We have the confirmation from Hong Kong SAP that Crystal Reports Server 2008 does not come with any clustering feature as Business Objects Enterprise does. We are to set up a cold standby server for the production server for high availability. Below is our procedures to work it out:
1) we set up two machines for CRS 2008 with the same licence key and identical hardware; otherwise we clone the production machine to an identical hardware for a cold standby machine
2) we are using our Oracle instance (same instance for both the production and the standby one) for CRS 2008 repository; we bring the production sever offline and perform the standby server installation of CRS 2008 without resetting the repository Oracle database
3) we are to use a SAN LUN for storing the reports produced by CRS 2008
Once the production server does not work properly due to any hardware problem, we switch it off manually and turn on the standby machine and the Crystal Reports service should resume with no repository problem (all the settings) and no loss of printed reports. We would be grateful if you could confirm the feasibility of these procedures. Thanks a lot.
Regards,
Jason FU

Correct, CRS is for a single machine use only, that why it is not as expensive as the full BOE. Talk to Sales to upgrade.

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Answered my own question. Managed to upgrade to 5.0 following this process, but follow these instructions with care...
1. Stop all CMS services in Config Manager.
2. Go to Add/Remove programs and click "change" for Crystal Reports Server XI. Click on "Modify" then change the entry for MySQL4.1.13a to "Entire Feature will be unavailable" (from Enterprise -> Server Components -> Servers - > Central Management Server). This will remove the existing mySQL version and any data/license key information/customisation, so be wary.
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This worked for me, but obviously take care as your existing mySQL database will be completely removed during the process.

Server Specs for crystal reports server

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(https://bosap-support.wdf.sap.corp/sap/support/notes/1611420)
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Hi,
Yes, it is there. Just need to click on the right link. Try this
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Hello,
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Did you lon on to the console and go to authentication-> windows ad and enter in your domain info ?

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Does anyone know of any place that offers training for running CR Server 2008?
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Moved to BusinessObject Emterprise Forum

Looking for Crystal Reports Server XI R2 SP4 on Windows

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Bala:
Please post the url to the download site.
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Good Day! This is my first time at the forums and I hope this is the right place to post my query.
I have just recently downloaded the free trial software for Crystal Reports Server. I was directed to this software from a group of people on another forum.
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In addition to Srinivas' excellent replies, it is also noteworthy that the cr server product line also has several SDK's for developing your own customized applications. Quite a few custtomers have impllemented their own customized pages to schedule, view and export reports as well as for administration of the server(s) itself.
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Crystal Report Server XI R2 SP2 for Linux??

Post Author: plambrechtsen
CA Forum: Upgrading and Licensing
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Answered my own question. Managed to upgrade to 5.0 following this process, but follow these instructions with care...
1. Stop all CMS services in Config Manager.
2. Go to Add/Remove programs and click "change" for Crystal Reports Server XI. Click on "Modify" then change the entry for MySQL4.1.13a to "Entire Feature will be unavailable" (from Enterprise -> Server Components -> Servers - > Central Management Server). This will remove the existing mySQL version and any data/license key information/customisation, so be wary.
3. Install the desired version of mySQL.
4. Use the MySql command line to create a new database - "create DATABASE BOE115;"
5. In the Central Config Manager, select the CMS and display its properties. Select the Dependencies tab and remove the old version of mySQL and add the new version. Click on the Config tab, then Select Datasource. Select mySQL driver, then complete the details for the newly created database. Once complete it will still produce an error, at which point you need to select the options to Re-create the Current Datasource.
6. Once the datasource is sucessfully recreated, restart the Crystal service in the Config Manager.
7. Open the Config tool, and add your license key. Then Re-Enable all the servers within the Servers page.
8. Any other customisation or preferences would need to be re-applied.
This worked for me, but obviously take care as your existing mySQL database will be completely removed during the process.

Crystal Reports Server 2008 dispose not closing document

Hey everyone,
I;m running some reports through Crystal reports 2008 server (no service packs) using the RAS sdk and Java.
This was working swimmingly for a while until yesterday when the server hosting the RAS and app server fell over. I tracked it down to a problem with the RAS server. The error i got in my logs was General Exception, Report SDK Exception Not enough memory for operation. I reran the process and when i watched task manager the memory being allocated to crystalras.exe went through the roof! it went from 50k to 1.8g of ram in under 10 minutes.
I tried lots of the other suggestions in here for the errors about memory that are similar to mine (increasing the heap memory etc.) and none of them worked.
One thing i noticed though is that when I run the process and watch the metrics page of the RAS server on the management console the number of Open documents does not decrease even though i am 100% totally and utterly calling .close and .dsipose after every report i open. Definitely. Ive debugged it a million times and it is calling these methods. It is successfully releasing the connections fine but does not seem to releasing the open documents. After the Open documents metric went down to 0 (im presuming after a timeout) the memory that crystalras.exe was reduced. I then changed the timeout tag in CRConfig.xml to 1 minute to see would this help out any but the open documents did not timeout any faster.
Would i be right in thinking that these open documents would be causing my problem of the aggregated memory? Im at my wits end here so any piece of help is greatly appreciated!

Hi Ted,
Thank you for getting back to me, i was on vacation there for a while so that is why i didnt get back to you.
When I call reportClientDocument.isOpen() just before i dispose of the report it is true and after i dispose of it it correclty returns false.
I am really stressing out over this as we are reduced to running 500 reports through the server (one after another) and then stopping the process and restarting the RAS server and then running another 500 reports.
crystalras.exe gets up to about 2g of ram consumed for only 500 reports.
I even changed some of the timeout settings on the settings page of the management console to see would they timeout and release the memory but alas it didnt release as much as a byte. I left it for 3 days and it didnt deallocate one piece of memory.
Im currently investigating is there some way from my code that I can restart the RAS server, either through the SDK or through a windows process or scheduled task.
Ted, as far as i can see there are no service packs for Crystal Reports Server 2008, is that right? when i go to the downloads page there only ones listed for release X1.
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J.

Invalid Key code Error while installing crystal report server 11

While installing crystal report server 11,i am facing an erro which says Invalid Key code Error.I had raised this issue to SAP customer support and attaching the conversation that we had.PLEASE HELP me to resolve the issue.
MAILS--Dear Mohit,
Thanks for the patience.
We have received the below update from the Licensing Team.
You received your permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
You did not purchase these licenses for Crystal Reports Server, but purchased it for Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but you elected to use version XI instead and received key .
You would need to enroll the licenses in maintenance if you want to upgrade them.
In case of any queries please create a ticket via the Service Market Place.
Regards,
Jessy
Customer Interaction Center
SAP Active Global Support
Hello Jessy,
The customer received their permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
They did not purchase these licenses for Crystal Reports Server, they purchased Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but they elected to use version XI instead and they received key .
They cannot decide to upgrade now - they must enrol these licenses in maintenance if they want to upgrade them.
Kind regards,
Rosemary
From: BOSAPASIA
Sent: 29 September 2009 05:49
To: Savage, Rosemary
Subject: FW: Crystal Reports Server Installation Issue
Importance: High
HI Rose ,
Need your assistance on the below issue.
Customer purchased Crystal Report Server XI R2 in 2005. When he is trying to install it now, he is getting an Invalid Key code Error.
He has provided us the Scanned copies of the Key code and the registration number.Can you please help and check if he can be provided with a Keycode.
Regards,
Jessy
CIC Team Lead
Customer Interaction Center
Global Support Centre India
SAP Labs India Pvt Ltd
Hi,
Providing you with the required details to proceed further
Registration Number-
Registration Email Address-taxmantra.support
And also please find attached the scanned copy of the Registration key we got for the Crystal report server.
Dear Mohitk,
Thank you for your information.
I checked with the concerned colleague and received the below update:
Please check from where you got this key code. If from a paper, please scan it to us. Please let them track to the original paper or email.
If you have registered the key code, please provide us the registration number or registration email address so that we will try to check for you.
If you did not register before, as the promotion is over so the key code could not be replaced.
I request you to kindly check the same at your end and revert with the details.
Moreover, there are two ways for Crystal Report customer to get support.
One is customer with bundled product such like BOE and under maintenance. These customers will have an S-user ID and password to log a case in service market place via http://service.sap.com/message
A learning map was provided, listed on left column.
The other is customer with only Crystal report product, the support is via SDN.
http://service.sap.com =>Crystal Reports and Xcelsius Support=>Crystal Reports and Xcelsius Forums
Customers can first check whether other customer has got the same issue and find the reply from our engineers.
You may also post your own thread for support.
Anything else I could help, please do not hesitate to contact again.
Hi,
I am providing you with the details required to resolve the issue related to Crystal report installation,for reference of the issue please refer the mail below.
Please find attached the Scanned Document containing the details as per the details required by you.
Hope to see a quick resolution for the issue.
Dear Mohit,
Thank you for your e-mail.
As discussed, I understand that youu2019ve procured Crystal Reports Server 11 in 2006. However youu2019re facing issues with key codes while reinstalling the same. We request you to kindly provide us with below details for further assistance.
Your customer number:
Your customer name and address:
Purchase order number:
Any other products purchased along with Crystal Reports Server 11
Any S-User Id:
Any old case ID:
Please feel free to contact us if any further queries.
Hi,
I am raising this concern on behalf on Taxmantra project (Tata Consultancy Services noida).
We have bought licensed Crystal Reports Server 11 near by 2006.We are trying to install the crystal server but while installing ,we have encountered with an error message that:-
"The product key code you have entered is incorrect"
We are facing the same issue in 2006,I am attaching with this email the conversations that was held in 2006 to get the correct key code.
Please help us to resolve the issue as early as possible.
My contact number:
If you need any further information do let me know

Ajit,
By design, the product is not able to be installed under the superuser account.
1. Create a new user and specify a home directory for the user without a quota set.
2. Copy or move the installation files to a directory that the new user can read. I suggest you move the installation files directly into the new user's home directory.
3. Logon as the new user (or su - newuser)
4. run the installation shell script using that new user's account.
NOTE: Ensure the system meets the requirements from the supported platforms documents.
.Tony

Crystal Report Server Backup and Recovery problem

I have a problem on the backup Crystal Report Server
My Environment:
- Windows Server 2003
- Crystal Report Server XI R2
- MySQL Database for Central Management Server System Tables(Default setting in the Crystal Report Server installation)
- Tomcat (Default seting in the Crystal Report Server installation)
I stop the Central Management Server before backup.
I run the following command to backup Central Management Server System Table:
mysqldump --user=root --password=pass1234 boe115 > C:\CMSBackup.sql
It is ok to generate CMSBackup.sql file.
After backup, I re-install the Crystal Report Server and run the following command to restore Central Management Server System Table:
mysqldump --user=root --password=pass1234 boe115 < C"\CMSBackup.sql
After finish the restore process, I cannot found my setting on the Central Management Server System.
Any backup step i missed ?

Hi Stefan,
Thank you for your reply.
I had set Users Rights, Folders setting, Group setting, and Windows Authentication information in the Crystal Report Server
Also I had upload reports to Crystal Report Server, but i cannot found above information after I restore the MySQL CMS database.
Any step i missed ?
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Query regarding Crystal Reports Server

Hi,
I am new to Crystal Reports.
I have created a couple of .rpt files using CR2008 and I am loading these report files in my aspx pages using CrystalReportViewer control.
I am planning to host my webApp on IIS in production environment. Maximum simultaneous/concurrent connections to my reports would be 1 or 2.
My question is:
1. Do I need Crystal Reports Server in this scenario?
2. In future if the number of concurrent users to report increases then do I need to go for Crystal Reports Server? Will just buying and installing the Crystal reports server on production server work? or will I have to do some configuration or some other changes in the existing deployed reports? OR Will I have to deploy my existing reports on Crystal Report Server again?
Any help will be highly appreciated.
Thanks in advance,
Manish

Manish, please do not cross post:
Query regarding Crystal Reports Server
See the [Rules of Engagement|http://www.sdn.sap.com/irj/sdn/wiki?path=/display/home/rulesofEngagement] for more details.
Marking this thread as answered and locking...
- Ludek

Crystal Report Server XI R2

Hi,
We have been using Crystal Reports XI and Crystal Report Server XI.
As part of a series of upgrades we wanted to upgrade to Release 2 of each product. The Crystal Reports XI R2 upgrade went fine but when I try to upgrade Crystal Reports Server XI it says the key codes are invalid or obsolete.
We have "no-expiring" codes for each product. Do we need new codes for Crystal Report Server xi R2 and if so how do we obtain them?
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Steve Slye

Cold Standby Server for Crystal Reports Server...

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