Color scanning problem with Photosmart 7520

I can not get my new Photosmart 7520 to scan in color.
The device scans to PDF, sending the file directly to my Mac computer but when I open the file the document is in b/w.
Everything else about the process works fine.
What should I do to capture color?
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Hi Magnusho,
Im suspecting that the default mode for the PDF is Grayscale/Black and White. To verify this, follow steps below:
1. Double click /Applications/Hewlett-Packard/HP Utility
2. Click "Scan to computer"
3. Click "Edit Scan Task..." button
4. Hp Scan wil launch and will open Preferences window
5. Select "Document (PDF)" or shortcuts that contains PDF
6. Click "Edit" button.
7. Click "Show Details" button. Scan Presets will display.
8.Check the Mode?
If the mode is in "Grayscale/Black and White" then thats the reason why the scan output is not color. If you want colored scan output, change the mode to Color. Then click "OK" button.
Try scanning again.
If this does not help you, please update me.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!

Similar Messages

How do I Poster print with photosmart 7520

I am a poster designer and I have used poster printing with all of my Hp printers, but my Hp Photosmart 7520. How do I Poster print with photosmart 7520 using eprint and if not can I use use the USB cord instead for poster printing?
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View Solution.

The steps are quite the same, beside one different step during the dialog:
From Devices and Printers click the Add a Printer button, then select a Local Printer.
Keep the preseleted LPT port amd click on Next.
Select HP from the Manufacturer pane and then select the HP Deskjet 6940 Series from the Printers list.
Note: if the model is not listed, click the Windows Update button, allow it several minutes to complete and then it should be listed.
Finish the Wizard and confirm the changes.
Right click teh newly added 6940 and select Printer Porperties, open the ports tab and select the port with the otiginal printer model listed within the Printer column (e.g. HP Photosmart 7520), then click on OK.
Poster Printing should now be available within the Finishing tab (Under Pages per sheet and Posters) by using the HP Deskjet 6940 printer.
Please let me know of any issue,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Scanning problem with HP Photosmart C6180

Since the upgrade to 10.6 my HP C6180 multifunction printer is not working as a scanner from Adobe Acrobat Pro 9
I select from the acrobat menu:
File
CreatePDF
From Scanner
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This means that i can not scan a document to PDF from within Adobe Acrobat pro. I can scan through preview but preview does not provide the same features that Acrobat Pro does.
Any Ideas? I have re-installed the adobe software but no joy...

Had scanning problem after uploading Snow Leopard -
This will fix your problem!
Scanning with the software included in Mac OS X 10.6
New with Snow Leopard, the Scanning interface to these HP Inkjet All-in-One devices is now built into Snow Leopard and supported with the Apple Image Capture application. There are three ways to perform scanning from your HP All-in-One:
Preview program
Image Capture program
System Preferences > Print & Fax
Important: After you open the scan interface, it is important to select the correct mode ( Flatbed or Document Feeder ) for the source of the scan image. Your HP All-in-One may have an Automatic Document Feeder (ADF) or a flatbed lid. By default, Document Feeder will be the automatically selected Mode for any devices that have an ADF. You must select Flatbed if you want to scan directly from the glass flatbed and not the Document Feeder.
For more information about Scanning and Image Capture, open the Help menu from Mac OS X 10.6 and type in your question.
Method one: Scan from the Preview application
Click the Apple Preview icon in the dock to open the Preview application.
From the Preview File pull-down menu, choose Import from Scanner .
Choose the HP Photosmart, Officejet, or Deskjet All-in-One.
The scan interface opens. Click Show Details to view settings and options.
Method two: Scan from the Image Capture application
In the Applications folder, select and open Image Capture .
In the list of devices on the left, click your HP All-in-One.
Networked devices appear in the Shared list.
The scan interface opens. Click Show Details to view settings and options.
Method three: Scan from Print & Fax > Printer browser
From the Apple menu, choose System Preferences .
Click Print & Fax .
In the list of printers on the left side of the dialog, select the HP All-in-One to view the options in the Print & Fax window.
Click the Scan tab, and then click Open Scanner .
The Printer Browser window appears.
Click the Scan icon at top right of the toolbar to launch scanning.
The scan interface opens. Click Show Details to view settings and options.
Important Gotcha: If the Scan or Print icons do not appear in the Printer Browser window toolbar, you need to delete the current HP printer queue and add a new one, as follows:
Close the Printer Browser window to return to the Print & Fax preference pane. Or, go directly to the System Preferences > Print & Fax pane.
Select your HP printer in the list on the left.
Click the - sign at the bottom of the list to delete the product from the list.
Click the + sign at the bottom of the list to add the product back to the list.
Select your HP printer, and then click Add to create a new print queue.
The next time you open the Printer Browser window, the Print and Scan icons should appear in the toolbar, providing access to Image Capture.

Slow scanning with photosmart 7520

I am scanning a bunch of old photos for a collage. Often you hear the scanner quickly scan the photo. Then it gets hung up for a long time showing a partial of the photo and a box that says "scanning" and a green progress bar. Sometimes it hangs up for 1 - 2 minutes. Some pictures only a few seconds. They are all about the same size photos. I am scanning on 200 dpi. Why does it take so much longer on most of the photos?

Hello @rmayes,
Welcome to the HP Support Forums!
I understand that you're experiencing a slow scanning issue when scanning from your HP Photosmart 7520 e-All-in-One Printer to your Windows 7 computer. I would like to assist you today with resolving this issue. Thank you for including that you are scanning your photos on 200 dpi. Rather than a printer, driver, or software issue I do believe that we're dealing with a connectivity issue or a firewall issue. When you print only 1-way communication is used. The computer sends the print command to the printer and the printer will then print the job. However, when you scan 2-way communication is required as the computer and printer send the scanned data back and forth until the full image is on the computer for you to work with. Because of this slow scanning issue I believe that something is interfering with the 2-way communication.
In order to provide you with accurate support I will need to clarify how your HP Photosmart is connected to your computer (USB, Wireless)?
In the meantime, I am going to have you run an MSConfig on your computer. This will allow us to temporarily disable all the background programs from running on your computer. Once the background programs are temporarily disabled I will have you test scanning again to verify if the speeds are faster. If the speed is faster with the background programs disabled than that will tell us that there is definitely a program on your computer causing this issue. Please follow the steps below.
Click on your Start menu
In the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboard
When the System Configuration Window opens select 'Selective Startup' and uncheck Load Startup Items
Click the Services tab. Check the box at the bottom for Hide All Microsoft Services
Select Disable All
Select Apply and OK
Restart your computer when prompted
Once your computer comes back on please test scanning again.
Please respond to this post with the result of running the MSConfig. Should the issue persist be sure to let me know how your printer is connected to your computer. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Photosmart C3180 and C4680 Scanning Problem with Mac OS X 10.9.5

I upgraded to OS X 10.9.5 and now can't scan using either Photosmart C3180 or C4680. I've repaired permissions and uninstalled and reinstalled printers in Printers and Scanners preferences. Scan no longer appears as an option in Printers and Scanners preferences, just print. Using Preview, "Import from scanner" in File menu is grayed out. Printing works fine on both printers. I can't find any updates to printer drivers on Apple Software Update.
This question was solved.
View Solution.

Hi,
Reboot your Mac, then click the Apple icon and select Software Update.
Click the top Store Menu and select Reload Page, then install any listed Apple or HP Update if a such available.
If the sa,e persists, manually download and install the following package, then check for any difference:
http://support.apple.com/kb/dl907
Please let me know of any difference,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Printing problems for photosmart 7520

I do not have my printer set up as wireless, because I do not have the equipment (router or modem or whatever it might be called) It is plugged into the back of my tower. I assume that means it is not set up as wireless. I only have one computer, no laptops or anything else.
I am not computer literate, I read several other questions and couldn't quite find my exact problem. I have no idea how to find an IP address either.
The printer used to work fine. The blue light always flashed - I assume because I don't have the wireless equipment
the power button next to that is a white color, doesn't change when I press it or when I unplug the cord from the tower.
UNABLE TO COMUNICATE OR FIND NETWORK PRINTER is the message I get. Can you have a network printer with only 1 computer in the house?
The touch screen is black and does not come on.
Windows 7 64 bit operating system
Not sure exactly what this is off back of printer: FPU CZ045-64004
I tried to install updated software, it didn't make any difference.
I installed the HP doctor thing - would not print test page, think I had to choose network or wireless and I don't think either of those apply.
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Any help would be appreciated. I am losing my patience, been at this for 4 hours now.

Hi Christina-D,
I understand that you are having an issue printing with you 7520. I would like to assist with this issue but I do need to clarify a couple of things first so that we are able to narrow down the issue.
First is the printer plugged directly to a wall outlet? If not please plug the printer direct to the wall outlet, so that the printer is getting the right amount of power to work properly.
Second the touch screen on the printer is this black or are you able to see the different icons when the printer is turned on?
Third to test the functionality of the printer, could please print a self test report from the printer itself. I have included a document Printing a Self Test From the 7520
Please let me know the answer to these questions. Thank you.
I worked on behalf of HP

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I have discussed this with Apple Support. They say I need to purchase Apple Protection Care for them to address this. This is weird, considering that this appears to be a software problem with software supplied by Apple!
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Thanks,

Hi,A phone cable connection to a landline is required for faxing. Generally, a wireless connection only refer to the connection with a computer for printing and scanning, it do not refer to a fax setup. Regardless, the specific device does not support any wireless connectivity but only a wired network or a USB. Regards,Shlomi

Printing/Scanning Problem with HP All-In-One

As you will see, I am a bit confused as to how my Mac is talking to my HP all in one. I am having printing and scanning problems. When I try to print, nothing happens. I go to print status and the print job is there but the printer is not printing. I try pausing, deleting and trying to print again, hold to no avail. It recognizes the job, it just won't print.
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I have checked with HP and Apple Support and could not find anything that addresses my issue. Please help!!
Thanks

I had a similar problem awhile back with my HP F2210 all-in-one. I basically re-downloaded all of the software for the printer from HPs site. Before re-installing, I did a safe boot. Then, I reinstalled and restarted and all was well. When software update told me there was a new driver available, I installed it and things still worked. I'm able to print, scan, and all the printer is supposed to do without a hitch.

Adobe Acrobat 8 Scanning Problem with Brother 7820N

I am all of a sudden having a scanning problem utilizing Adobe Acrobat and my Brother 7820N printer/scanner. It was working just fine scanning into PDF format in Adobe when I was on the Tiger OS. I just upgraded to Leopard about a month ago and now my scanner is not working, I can print to it no problem, but when I try to initiate a scan through Adobe it crashes and I get the following error message: "the application acrobat quit unexpectedly".
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You need program for scanner to encode texts, not adobe
h
e
l
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o

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I have seen a few posts similar to what my problem is but not exactly.I have two Pentax K-200D's and a new Pentax K-x. I shoot RAW with all of them and the K-200D's work great. The RAW files however from the K-x are doing something strange. Sometimes (more and more though) the files are being imported into Aperture and there is a radical color shift after they finish loading. ALL of the preview thumbnails look fine in the camera and the Aperture import window. However, after importing them and processing is complete, some of the shots have a magenta color shift, but most that have this problem shift radically to a green tint. Everybody looks like they are in "The Matrix."
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kb8wfh wrote:
I just downloaded Apple's RAW 3.3 and it still made no difference.
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I did take some pictures with the RAW+JPG setting and I had the same problem with the RAW files. Some were ok, some were green, others were magenta shifted. However, all the JPG files looked just fine.
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Mac Basics: Using a scanner

Scanning Problems with Brother 7820N

I am all of a sudden having a scanning problem utilizing Adobe Acrobat and my Brother 7820N printer/scanner. It was working just fine scanning into PDF format in Adobe when I was on the Tiger OS. I just upgraded to Leopard about a month ago and now my scanner is not working, I can print to it no problem, but when I try to initiate a scan through Adobe it crashes and I get the following error message: "the application acrobat quit unexpectedly".
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Hello,
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Since you are trying to scan into Adobe software, there might be a TWAIN driver necessary to update.
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Printing problems with Photosmart D110a

My Photosmart D110a (operating system Vista) prints half a page when printing a document from a web page. If I am printing more than one page , it will print about 1/4 of the final page. Seems to have problems with PDF files.

Did you ever get this figured out? I'm having the same problem with the same printer.

Some scanning problems with Trend (iMSS) and iMS

Hi everyone!!!
I have been reading and learning a little, but at the moment I have a problem with Trend InterScan Messaging Security Suite and Mesaging Server.
I have follow the recommendations of example 2 in
http://docs.sun.com/source/819-0105/channel.html#wp100754
but I have some scaning problems.
My files are like................
[SERVICE=SMTP_SCANNING]
!INTERFACE_ADDRESS=127.0.0.1
PORT=10025
IMAGE=IMTA_BIN:tcp_smtp_server
LOGFILE=IMTA_LOG:tcp_smtp_server.log
STACKSIZE=2048000
PARAMETER=CHANNEL=tcp_scanner
! ims-ms
ims-ms defragment subdirs 20 notices 1 7 14 21 28 backoff "pt5m" "pt10m" "pt30m" "pt1h" "pt2h" "pt4h" maxjobs 2 pool IMS_
POOL fileinto $U+$S@$D aliasdetourhost tcp_scanner-daemon
ims-ms-daemon
! tcp_local
tcp_local smtp mx single_sys remotehost inner switchchannel identnonenumeric subdirs 20 maxjobs 7 pool SMTP_POOL maytlsse
rver maysaslserver saslswitchchannel tcp_auth missingrecipientpolicy 0 aliasdetourhost tcp_scanner-daemon
tcp-daemon
! tcp_intranet
tcp_intranet smtp mx single_sys subdirs 20 dequeue_removeroute maxjobs 7 pool SMTP_POOL maytlsserver allowswitchchannel s
aslswitchchannel tcp_auth missingrecipientpolicy 4 aliasdetourhost tcp_scanner-daemon
tcp_intranet-daemon
! tcp_auth
tcp_auth smtp mx single_sys mustsaslserver missingrecipientpolicy 4 aliasdetourhost tcp_scanner-daemon
tcp_auth-daemon
! tcp_scanner
tcp_scanner smtp nomx single_sys identnonenumeric subdirs 20 maxjobs 7 pool SCAN_POOL daemon 172.17.24.34 port 10024 enqu
eue_removeroute
tcp_scanner-daemon
bash-2.05# more mappings
! MTA mappings file
! for access control and other table lookups
PORT_ACCESS
*|*|*|*|* $C$|INTERNAL_IP;$3|$Y$E
* $YEXTERNAL
INTERNAL_IP
$(172.17.24.34/24) $Y
127.0.0.1 $Y
! 172.17.17.41 $Y
! 172.17.16.51 $Y
* $N
ORIG_SEND_ACCESS
tcp_local|*|tcp_local|* $N$D30|Relaying$ not$ allowed
tcp_*|*|native|* $N
tcp_*|*|hold|* $N
tcp_*|*|pipe|* $N
tcp_*|*|ims-ms|* $N
! Block "external" submissions of explicitly source-routed "internal" addresses
tcp_local|*|tcp_intranet|@*:*.* $N$D30|Explicit$ routing$ not$ allowed
tcp_local|*|tcp_intranet|*$%*@* $N$D30|Explicit$ routing$ not$ allowed
tcp_local|*|tcp_intranet|*.*!*@* $N$D30|Explicit$ routing$ not$ allowed
tcp_local|*|tcp_intranet|"*@*"@* $N$D30|Explicit$ routing$ not$ allowed
SEND_ACCESS
tcp_*|*|*|*@[127.*] $X5.1.2|$NBad$ destination$ system
tcp_*|*|*|*@localhost.* $X5.1.2|$NBad$ destination$ system
tcp_*|*|*|*@example.com $X5.1.2|$NBad$ destination$ system
tcp_*|*|*|*@example.net $X5.1.2|$NBad$ destination$ system
tcp_*|*|*|*@example.org $X5.1.2|$NBad$ destination$ system
tcp_*|*|*|*@*.test $X5.1.2|$NBad$ destination$ system
tcp_*|*|*|*@*.example $X5.1.2|$NBad$ destination$ system
tcp_*|*|*|*@*.invalid $X5.1.2|$NBad$ destination$ system
tcp_*|*|*|*@*.localhost $X5.1.2|$NBad$ destination$ system
CONVERSIONS
in-chan=tcp_scanner;out-chan=*;CONVERT No
in-chan=tcp_*;out-chan=tcp_local;CONVERT Yes,Channel=tcp_scanner
!IN-CHAN=tcp_scan;OUT-CHAN=*;CONVERT No
!IN-CHAN=tcp_*;OUT-CHAN=*;CONVERT Yes,Channel=tcp_scan
<IMTA_TABLE:mappings.locale
With this configuration, my iMSS only scan mails from internal to internal domain.
Mails sent via outlook:
10-Oct-2005 17:11:34.13 tcp_auth tcp_scanner EA 3 [email protected] rfc822;[email protected] [email protected]
10-Oct-2005 17:11:34.15 tcp_auth tcp_local EA 3 [email protected] rfc822;[email protected] [email protected]
10-Oct-2005 17:11:34.24 tcp_local D 3 [email protected] rfc822;[email protected] [email protected] dns;mail.out.com (mail.out.com xxxxxxxxxxxxx Mon, 10 Oct 2005 17:09:34 +0200 ) smtp;250 2.1.5 [email protected]
10-Oct-2005 17:11:34.53 tcp_scanner ims-ms E 4 [email protected] rfc822;[email protected] user1@ims-ms-daemon
10-Oct-2005 17:11:34.59 tcp_scanner D 3 [email protected] rfc822;[email protected] [email protected] dns;172.17.24.34 (TrendMicro IMSS SMTP proxy) smtp;250 2.1.5 [email protected] OK.
Mails that do not pass throw tcp_scanner channel are not scan by iMSS, but I don`t know why this outgoings mail don�t pass throw tcp_scanner ��???
And mails sent via webmail :
10-Oct-2005 17:28:42.05 tcp_intranet tcp_scanner E 2 [email protected] rfc822;user1@ in.com user1@ in.com
10-Oct-2005 17:28:42.08 tcp_intranet tcp_local E 2 user1@ in.com rfc822;[email protected] [email protected]
10-Oct-2005 17:28:42.75 tcp_scanner ims-ms E 2 user1@ in.com rfc822;user1@ in.com user1@ims-ms-daemon
10-Oct-2005 17:28:42.80 tcp_scanner D 2 user1@ in.com rfc822;user1@ in.com user1@ in.com dns;172.17.24.34 (TrendMicro IMSS SMTP proxy) smtp;250 2.1.5 [email protected] OK.
10-Oct-2005 17:28:42.87 tcp_local D 2 user1@ in.com rfc822;[email protected] [email protected] dns;mail.out.com (mail.out.com xxxxxxxxxxxxx Mon, 10 Oct 2005 17:26:42 +0200 ) smtp;250 2.1.5 [email protected]
10-Oct-2005 17:28:42.96 ims-ms D 2 [email protected] rfc822;[email protected] user1@ims-ms-daemon
Thanks in advance.

# ./imsimta test -rewrite -debug=level=4 -filter [email protected]
Initializing mm_.
Initializing mm_ submission.
Checking identifiers.
*** Debug output from initializing MM for submission:
16:21:04.24: mmc_winit('l','[email protected],'[email protected]) called.
16:21:04.24: mmc_determine_url beginning with pattern , xadr , mbox , subaddress
16:21:04.24: Empty URL specified.
16:21:04.24: Queue area size 38574770, temp area size 405486
16:21:04.24: 9643692 blocks of effective free queue space available; setting disk limit accordingly.
16:21:04.24: 202743 blocks of free temporary space available; setting disk limit accordingly.
16:21:04.24: mmc_address_to_tree: Parsing address.
16:21:04.24: Right default: in.com
16:21:04.24: Parsing address with null fixup.
16:21:04.24: mmc_address_to_tree: Returning.
16:21:04.24: Rewriting: Mbox = "postmaster", host = "projes.in.com", domain = "$*", literal = "", tag = ""
16:21:04.24: Rewrite: "$*", position 0, hash table -
16:21:04.24: Found: "$A$E$F$U%[email protected]"
16:21:04.24: Rewrite failed, not forward.
16:21:04.24: Rewrite: "$*", position 1, hash table -
16:21:04.24: Failed.
16:21:04.24: Rewrite: "$*", position 0, rewrite database -
16:21:04.24: Failed
16:21:04.24: Rewriting: Mbox = "postmaster", host = "projes", domain = "projes.in.com", literal = "", tag = ""
16:21:04.24: Rewrite: "projes.in.com", position 0, hash table -
16:21:04.24: Found: "$U%[email protected]"
16:21:04.24: New mailbox: "postmaster".
16:21:04.24: New host: "projes.in.com".
16:21:04.24: New route: "projes.in.com".
16:21:04.24: New channel system: "projes.in.com".
16:21:04.24: Looking up host "projes.in.com".
16:21:04.24: - found on channel l
16:21:04.24: Routelocal flag set; scanning for % and !
16:21:04.24: Checking reverse URL cache for: [email protected]
16:21:04.24: Applying reverse URL pattern ldap:///$V?$N?sub?$R to: [email protected]
16:21:04.24: mmc_determine_url beginning with pattern ldap:///$V?$N?sub?$R, xadr [email protected], mbox , subaddres
s
16:21:04.24: Get domain information for: projes.in.com
16:21:04.24: dmap_locate_domain called with domain projes.in.com
16:21:04.24: Performing LDAP search on baseDN dc=in,dc=es scope 2 filter (&(objectclass=sunManagedOrganization)(|(associ
atedDomain=projes.in.com)(sunPreferredDomain=projes.in.com)))
16:21:04.25: Search returned 'Success' (0)
16:21:04.25: 0 entries returned
16:21:04.25: Creating negative cache entry for projes.in.com
16:21:04.25: Get domain failed with status -1
16:21:04.25: Added tentative negative entry to domain match cache.
16:21:04.25: URL generation failed, status = 0
16:21:04.25: Mapped return address: [email protected]
16:21:04.25: from_access mapping check: ||MAIL|l|[email protected]|
16:21:04.25: Mapping -1 applied to ||MAIL|l|[email protected]|
16:21:04.25: No such mapping; performing simple copy.
16:21:04.25: - passed.
16:21:04.25: mmc_address_to_tree: Parsing address.
16:21:04.25: Right default: in.com
16:21:04.25: Parsing address with local fixup.
16:21:04.25: mmc_address_to_tree: Returning.
16:21:04.25: Rewriting: Mbox = "postmaster", host = "projes.in.com", domain = "$*", literal = "", tag = ""
16:21:04.25: Rewrite: "$*", position 0, hash table -
16:21:04.25: Found: "$A$E$F$U%[email protected]"
16:21:04.25: Rewrite failed, not forward.
16:21:04.25: Rewrite: "$*", position 1, hash table -
16:21:04.25: Failed.
16:21:04.25: Rewrite: "$*", position 0, rewrite database -
16:21:04.25: Failed
16:21:04.25: Rewriting: Mbox = "postmaster", host = "projes", domain = "projes.in.com", literal = "", tag = ""
16:21:04.25: Rewrite: "projes.in.com", position 0, hash table -
16:21:04.25: Found: "$U%[email protected]"
16:21:04.25: New mailbox: "postmaster".
16:21:04.25: New host: "projes.in.com".
16:21:04.25: New route: "projes.in.com".
16:21:04.25: New channel system: "projes.in.com".
16:21:04.25: Looking up host "projes.in.com".
16:21:04.25: - found on channel l
16:21:04.25: Routelocal flag set; scanning for % and !
*** Debug output from rewriting a forward header address:
16:21:04.25: mmc_sender_rewrite: Rewriting header line.
16:21:04.25: mmc_address_to_tree: Parsing address.
16:21:04.25: Right default: in.com
16:21:04.25: Parsing address with null fixup.
16:21:04.25: mmc_address_to_tree: Returning.
16:21:04.25: Parse successful.
16:21:04.25: Rewriting: Mbox = "ma", host = "out.com", domain = "$*", literal = "", tag = ""
16:21:04.25: Rewrite: "$*", position 0, hash table -
16:21:04.25: Found: "$A$E$F$U%[email protected]"
16:21:04.25: Rewrite failed, not envelope.
16:21:04.25: Rewrite: "$*", position 1, hash table -
16:21:04.25: Failed.
16:21:04.25: Rewrite: "$*", position 0, rewrite database -
16:21:04.25: Failed
16:21:04.25: Rewriting: Mbox = "ma", host = "out", domain = "out.com", literal = "", tag = ""
16:21:04.25: Rewrite: "out.com", position 0, hash table -
16:21:04.25: Failed.
16:21:04.25: Rewrite: "out.com", position 0, rewrite database -
16:21:04.25: Failed
16:21:04.25: Rewriting: Mbox = "ma", host = "out", domain = ".es", literal = "", tag = ""
16:21:04.25: Rewrite: "*.es", position 0, hash table -
16:21:04.25: Failed
16:21:04.25: Rewrite: ".es", position 0, hash table -
16:21:04.25: Found: "$U%$H$D@TCP-DAEMON"
16:21:04.25: New mailbox: "ma".
16:21:04.25: New host: "out.com".
16:21:04.25: New route: "TCP-DAEMON".
16:21:04.25: New channel system: "TCP-DAEMON".
16:21:04.25: Looking up host "TCP-DAEMON".
16:21:04.25: - Not found
16:21:04.25: Rewrite rules result: [email protected]
16:21:04.25: Checking reverse URL cache for: [email protected]
16:21:04.25: Applying reverse URL pattern ldap:///$V?$N?sub?$R to: [email protected]
16:21:04.25: mmc_determine_url beginning with pattern ldap:///$V?$N?sub?$R, xadr [email protected], mbox , subaddress
16:21:04.25: Get domain information for: out.com
16:21:04.25: dmap_locate_domain called with domain out.com
16:21:04.25: Performing LDAP search on baseDN dc=in,dc=es scope 2 filter (&(objectclass=sunManagedOrganization)(|(associ
atedDomain=out.com)(sunPreferredDomain=out.com)))
16:21:04.25: Search returned 'Success' (0)
16:21:04.25: 0 entries returned
16:21:04.25: Creating negative cache entry for out.com
16:21:04.25: Get domain failed with status -1
16:21:04.25: Added tentative negative entry to domain match cache.
16:21:04.25: URL generation failed, status = 0
16:21:04.25: mmc_sender_rewrite: Returning.
*** Debug output from rewriting a forward envelope address:
16:21:04.25: mmc_address_to_tree: Parsing address.
16:21:04.25: Right default: in.com
16:21:04.25: Parsing address with null fixup.
16:21:04.25: mmc_address_to_tree: Returning.
16:21:04.25: Rewriting: Mbox = "ma", host = "out.com", domain = "$*", literal = "", tag = ""
16:21:04.25: Rewrite: "$*", position 0, hash table -
16:21:04.25: Found: "$A$E$F$U%[email protected]"
16:21:04.25: Match, pattern = "out.com", current = "(*domaincheck*)"
16:21:04.25: old state = not checked.
16:21:04.25: Domain check on out.com.
16:21:04.25: dmap_locate_domain called with domain out.com
16:21:04.25: Negative cache entry found
16:21:04.25: new state = fail pending.
16:21:04.25: Rewrite failed due to prechannel mismatch.
16:21:04.25: Rewrite: "$*", position 1, hash table -
16:21:04.25: Failed.
16:21:04.25: Rewrite: "$*", position 0, rewrite database -
16:21:04.25: Failed
16:21:04.25: Rewriting: Mbox = "ma", host = "out", domain = "out.com", literal = "", tag = ""
16:21:04.25: Rewrite: "out.com", position 0, hash table -
16:21:04.25: Failed.
16:21:04.25: Rewrite: "out.com", position 0, rewrite database -
16:21:04.25: Failed
16:21:04.25: Rewriting: Mbox = "ma", host = "out", domain = ".es", literal = "", tag = ""
16:21:04.25: Rewrite: "*.es", position 0, hash table -
16:21:04.25: Failed
16:21:04.25: Rewrite: ".es", position 0, hash table -
16:21:04.25: Found: "$U%$H$D@TCP-DAEMON"
16:21:04.25: New mailbox: "ma".
16:21:04.25: New host: "out.com".
16:21:04.25: New route: "TCP-DAEMON".
16:21:04.25: New channel system: "TCP-DAEMON".
16:21:04.25: Looking up host "TCP-DAEMON".
16:21:04.25: - Not found
forward channel =
backward channel =
header To: address = [email protected]
header From: address = [email protected]
envelope To: address = (route (TCP-DAEMON,TCP-DAEMON)) (host out.com)
envelope From: address =
name =
mbox = ma
Extracted address action list:
[email protected]
Extracted 733 address action list:
[email protected]
Address list expansion:
*** Debug output from alias expansion:
16:21:04.25: Inner expand, level = 0, mailbox = [email protected]
16:21:04.25: mmc_address_to_tree: Parsing address.
16:21:04.25: Right default: in.com
16:21:04.25: Parsing address with null fixup.
16:21:04.25: mmc_address_to_tree: Returning.
16:21:04.25: Rewriting: Mbox = "ma", host = "out.com", domain = "$*", literal = "", tag = ""
16:21:04.25: Rewrite: "$*", position 0, hash table -
16:21:04.25: Found: "$A$E$F$U%[email protected]"
16:21:04.25: Match, pattern = "out.com", current = "(*domaincheck*)"
16:21:04.25: old state = not checked.
16:21:04.25: Domain check on out.com.
16:21:04.25: dmap_locate_domain called with domain out.com
16:21:04.25: Negative cache entry found
16:21:04.25: new state = fail pending.
16:21:04.25: Rewrite failed due to prechannel mismatch.
16:21:04.25: Rewrite: "$*", position 1, hash table -
16:21:04.25: Failed.
16:21:04.25: Rewrite: "$*", position 0, rewrite database -
16:21:04.25: Failed
16:21:04.25: Rewriting: Mbox = "ma", host = "out", domain = "out.com", literal = "", tag = ""
16:21:04.25: Rewrite: "out.com", position 0, hash table -
16:21:04.25: Failed.
16:21:04.25: Rewrite: "out.com", position 0, rewrite database -
16:21:04.25: Failed
16:21:04.25: Rewriting: Mbox = "ma", host = "out", domain = ".es", literal = "", tag = ""
16:21:04.25: Rewrite: "*.es", position 0, hash table -
16:21:04.25: Failed
16:21:04.25: Rewrite: ".es", position 0, hash table -
16:21:04.25: Found: "$U%$H$D@TCP-DAEMON"
16:21:04.25: New mailbox: "ma".
16:21:04.25: New host: "out.com".
16:21:04.25: New route: "TCP-DAEMON".
16:21:04.25: New channel system: "TCP-DAEMON".
16:21:04.25: Looking up host "TCP-DAEMON".
16:21:04.25: - Not found
-13 expansion total.
*** Debug output from submitting an envelope address:
16:21:04.25: mmc_wadr(0x0012b5e8,'[email protected]','[email protected]') called.
16:21:04.25: mmc_address_to_tree: Parsing address.
16:21:04.25: Right default: in.com
16:21:04.25: Parsing address with local fixup.
16:21:04.25: mmc_address_to_tree: Returning.
16:21:04.25: Copy estimate before address addition is 1
16:21:04.25: Parsing address [email protected]
16:21:04.25: mmc_address_to_tree: Parsing address.
16:21:04.25: Right default: in.com
16:21:04.25: Parsing address with local fixup.
16:21:04.25: mmc_address_to_tree: Returning.
16:21:04.25: Rewriting: Mbox = "ma", host = "out.com", domain = "$*", literal = "", tag = ""
16:21:04.25: Rewrite: "$*", position 0, hash table -
16:21:04.25: Found: "$A$E$F$U%[email protected]"
16:21:04.25: Match, pattern = "out.com", current = "(*domaincheck*)"
16:21:04.25: old state = not checked.
16:21:04.25: Domain check on out.com.
16:21:04.25: dmap_locate_domain called with domain out.com
16:21:04.25: Negative cache entry found
16:21:04.25: new state = fail pending.
16:21:04.25: Rewrite failed due to prechannel mismatch.
16:21:04.25: Rewrite: "$*", position 1, hash table -
16:21:04.25: Failed.
16:21:04.25: Rewrite: "$*", position 0, rewrite database -
16:21:04.25: Failed
16:21:04.25: Rewriting: Mbox = "ma", host = "out", domain = "out.com", literal = "", tag = ""
16:21:04.25: Rewrite: "out.com", position 0, hash table -
16:21:04.25: Failed.
16:21:04.25: Rewrite: "out.com", position 0, rewrite database -
16:21:04.25: Failed
16:21:04.25: Rewriting: Mbox = "ma", host = "out", domain = ".es", literal = "", tag = ""
16:21:04.25: Rewrite: "*.es", position 0, hash table -
16:21:04.25: Failed
16:21:04.25: Rewrite: ".es", position 0, hash table -
16:21:04.25: Found: "$U%$H$D@TCP-DAEMON"
16:21:04.25: New mailbox: "ma".
16:21:04.25: New host: "out.com".
16:21:04.25: New route: "TCP-DAEMON".
16:21:04.25: New channel system: "TCP-DAEMON".
16:21:04.25: Looking up host "TCP-DAEMON".
16:21:04.25: - Not found
16:21:04.25: Copy estimate after address addition is 1
Submitted address list:
Address list error -- 5.1.2 unknown host or domain: [email protected]
Submitted notifications list:

Scan problems with my HP Photosmart Premium C309g-m

Hello
I have been experiencing a problem when I attempt to scan a Document or Photo on my HP Photosmart Premium C309g-m printer. Specifically when I scan it now takes longer to do so and when finished I save it to my deskstop but the result after saving consists or either a totally black background with horizontal white lines or a greenish background. I have tried resetting back to ‘default’ properties but nothing changes and the result is the same. I have shut down the printer, and unplugged it for several minutes and restarted it..but still no luck
Anyone out there with an answer on how I can fix this?
Thanks

Hello JWB46,
Welcome to the HP Forums!
I understand when you scan a document, it takes longer and the background is black with horizontal white lines or a greenish background. I will do my best to assist you! First, I need to find out your operating system on your computer? Windows or Mac?
How is this printer connected? Wireless or USB?
Please make sure you have followed this entire HP document on Color or Brightness Level of Scanned Image is Not Correct. I would like to test out the hardware within your printer. Try copying a blank document on the scanner glass. Let me know if you have the same results. I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

Color scanning problem with Photosmart 7520

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