"Communication Error" in Interaction Center

Hi Gurus,
while accessing Interaction center i am getting communication error. prioer to this i was getting "BSP error in ICF nodes. Specific ICF nodes have to be activated in transaction SICF for BSP extension HTMLB check the following ICF nodes as described in note 517484
sap/bc/bsp/sap/system
sap/bc/bsp/sap/public/bc
sap/public/bsp/sap/public/bc
sap/public/bsp/sap/system
sap/public/bsp/sap/htmlb
sap/public/bc
sap/public/bc/ur"
so I have activated above all services as well as note 517484.
"The following error text was processed in the system PDC : Exception condition "COMMUNICATION_ERROR" raised.
The error occurred on the application server sfadevapp_PDC_10 and in the work process 1 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Method: CREATE_SESSION of program CL_SAM_BSP_SESSION_LAUNCHER===CP
Method: START_WORKER_SESSION of program CL_ICWC_SESSION_REGISTRY======CP
Method: ONCREATE of program CLO23UTXK1DHIM8WX0QZD2TBW2KZ9CP
Method: %_ONCREATE of program CL_O23UTXK1DHIM8WX0QZD2TBW2KZ9CP
Method: DO_INIT of program CL_BSP_PAGE===================CP
Method: GET_PAGE_CONTEXT_CURRENT of program CL_BSP_CONTEXT================CP
Method: ON_REQUEST_ENTER of program CL_BSP_RUNTIME================CP
Method: ON_REQUEST of program CL_BSP_RUNTIME================CP
Method: IF_HTTP_EXTENSION~HANDLE_REQUEST of program CL_HTTP_EXT_BSP===============CP
Method: EXECUTE_REQUEST_FROM_MEMORY of program CL_HTTP_SERVER================CP"
Now i am getting above error. Guys please guide me something.
Thanks in advance

Hi,
Please check whether you have maintained any RFC destination in the session connection column in the transaction CRMM_BCB_ADM. If you are not running the IC webclient in HTTPS mode then it is not necessary to maintain the session connection here which will basically cause the dump.
Also please check whether there is any entries made in the transaction CRMM_IC_GFS. Even here only if you want run the IC webclient in the secure mode you need to give a RFC destination which is secured.
Also check the icm parameters
rdisp/plugin_auto_logout       = 1800
icm/keep_alive_timeout (sec.)  = 60
icm/conn_timeout (msec.)       = 5000
If the values for the above parameters  are lower than the given value then change it as given above.
Regards,
Kiruthika

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    Via: SIP/2.0/UDP u0en0.0;branch=z9hG4bK16b3c55119670950
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    Content-Length: 0
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [SIP/2.0 481 Call Leg/Transaction Does Not Exist
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    Content-Length: 0
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [NOTIFY sip:[email protected] SIP/2.0
    Via: SIP/2.0/UDP m.0;branch=z9hG4bK6d3dec9849eaaf5c
    Max-Forwards: 70
    To: "u0" <sip:[email protected]>;tag=691016775
    From: "beastonbass1" <sip:[email protected]>;tag=815815342
    Call-ID: 200a0e80-59bf-11dc-9e6c-e43b23e413c4@lip
    CSeq: 3 NOTIFY
    Contact: <sip:[email protected]>;isfocus
    Event: conference
    Subscription-State: terminated;reason=noresource
    User-Agent: Viceroy 1.2
    Content-Length: 0
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [NOTIFY sip:[email protected] SIP/2.0
    Via: SIP/2.0/UDP m.0;branch=z9hG4bK631b5b83276ed9b4
    Max-Forwards: 70
    To: "u0" <sip:[email protected]>;tag=691016775
    From: "beastonbass1" <sip:[email protected]>;tag=815815342
    Call-ID: 200a0e80-59bf-11dc-9e6c-e43b23e413c4@lip
    CSeq: 2 NOTIFY
    Contact: <sip:[email protected]>;isfocus
    Event: conference
    Subscription-State: active;expires=3600
    User-Agent: Viceroy 1.2
    Content-Type: application/conference-info+xml
    Content-Length: 198
    <c-i v="0" st="f" en="sip:[email protected]">
    c<h>i</h><m t="a"/><m t="v"/>
    c<h>o</h><m t="a"/><m t="v"/>
    </c-i>
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP u0en0.0;branch=z9hG4bK765428d054f6605e
    To: "beastonbass1" <sip:[email protected]>;tag=815815342
    From: "u0" <sip:[email protected]>;tag=691016775
    Call-ID: 200a0e80-59bf-11dc-9e6c-e43b23e413c4@lip
    CSeq: 1 SUBSCRIBE
    Contact: <sip:[email protected]>;isfocus
    Expires: 3600
    User-Agent: Viceroy 1.2
    Content-Length: 0
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [NOTIFY sip:[email protected] SIP/2.0
    Via: SIP/2.0/UDP m.0;branch=z9hG4bK631b5b83276ed9b4
    Max-Forwards: 70
    To: "u0" <sip:[email protected]>;tag=691016775
    From: "beastonbass1" <sip:[email protected]>;tag=815815342
    Call-ID: 200a0e80-59bf-11dc-9e6c-e43b23e413c4@lip
    CSeq: 2 NOTIFY
    Contact: <sip:[email protected]>;isfocus
    Event: conference
    Subscription-State: active;expires=3600
    User-Agent: Viceroy 1.2
    Content-Type: application/conference-info+xml
    Content-Length: 198
    <c-i v="0" st="f" en="sip:[email protected]">
    c<h>i</h><m t="a"/><m t="v"/>
    c<h>o</h><m t="a"/><m t="v"/>
    </c-i>
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP u0en0.0;branch=z9hG4bK765428d054f6605e
    To: "beastonbass1" <sip:[email protected]>;tag=815815342
    From: "u0" <sip:[email protected]>;tag=691016775
    Call-ID: 200a0e80-59bf-11dc-9e6c-e43b23e413c4@lip
    CSeq: 1 SUBSCRIBE
    Contact: <sip:[email protected]>;isfocus
    Expires: 3600
    User-Agent: Viceroy 1.2
    Content-Length: 0
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [NOTIFY sip:[email protected] SIP/2.0
    Via: SIP/2.0/UDP m.0;branch=z9hG4bK631b5b83276ed9b4
    Max-Forwards: 70
    To: "u0" <sip:[email protected]>;tag=691016775
    From: "beastonbass1" <sip:[email protected]>;tag=815815342
    Call-ID: 200a0e80-59bf-11dc-9e6c-e43b23e413c4@lip
    CSeq: 2 NOTIFY
    Contact: <sip:[email protected]>;isfocus
    Event: conference
    Subscription-State: active;expires=3600
    User-Agent: Viceroy 1.2
    Content-Type: application/conference-info+xml
    Content-Length: 198
    <c-i v="0" st="f" en="sip:[email protected]">
    c<h>i</h><m t="a"/><m t="v"/>
    c<h>o</h><m t="a"/><m t="v"/>
    </c-i>
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [SIP/2.0 200 OK
    Via: SIP/2.0/UDP u0en0.0;branch=z9hG4bK765428d054f6605e
    To: "beastonbass1" <sip:[email protected]>;tag=815815342
    From: "u0" <sip:[email protected]>;tag=691016775
    Call-ID: 200a0e80-59bf-11dc-9e6c-e43b23e413c4@lip
    CSeq: 1 SUBSCRIBE
    Contact: <sip:[email protected]>;isfocus
    Expires: 3600
    User-Agent: Viceroy 1.2
    Content-Length: 0
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [ACK sip:[email protected] SIP/2.0
    Via: SIP/2.0/UDP m.0;branch=z9hG4bK53b0178a6bf33931
    Max-Forwards: 70
    To: "u0" <sip:[email protected]>;tag=691016775
    From: "beastonbass1" <sip:[email protected]>;tag=815815342
    Call-ID: 200a0e80-59bf-11dc-9e6c-e43b23e413c4@lip
    CSeq: 1 ACK
    User-Agent: Viceroy 1.2
    Content-Length: 0
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [ACK sip:[email protected] SIP/2.0
    Via: SIP/2.0/UDP m.0;branch=z9hG4bK53b0178a6bf33931
    Max-Forwards: 70
    To: "u0" <sip:[email protected]>;tag=691016775
    From: "beastonbass1" <sip:[email protected]>;tag=815815342
    Call-ID: 200a0e80-59bf-11dc-9e6c-e43b23e413c4@lip
    CSeq: 1 ACK
    User-Agent: Viceroy 1.2
    Content-Length: 0
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [ACK sip:[email protected] SIP/2.0
    Via: SIP/2.0/UDP m.0;branch=z9hG4bK53b0178a6bf33931
    Max-Forwards: 70
    To: "u0" <sip:[email protected]>;tag=691016775
    From: "beastonbass1" <sip:[email protected]>;tag=815815342
    Call-ID: 200a0e80-59bf-11dc-9e6c-e43b23e413c4@lip
    CSeq: 1 ACK
    User-Agent: Viceroy 1.2
    Content-Length: 0
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [INVITE sip:[email protected] SIP/2.0
    Via: SIP/2.0/UDP m.0;branch=z9hG4bK422781da3365119b
    Max-Forwards: 70
    To: "u0" <sip:[email protected]>
    From: "beastonbass1" <sip:[email protected]>;tag=815815342
    Call-ID: 200a0e80-59bf-11dc-9e6c-e43b23e413c4@lip
    CSeq: 1 INVITE
    Contact: <sip:[email protected]>;isfocus
    User-Agent: Viceroy 1.2
    Content-Type: application/sdp
    Content-Length: 513
    v=0
    o=beastonbass89 0 0 IN IP4 m.0
    s=beastonbass1
    c=IN IP4 m.0
    b=AS:2147483647
    t=0 0
    a=hwi:1028:2:2160
    a=bandwidthDetection:YES
    a=iChatEncryption:NO
    m=audio 16386 RTP/AVP 12 3 0
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:733034918
    m=video 16388 RTP/AVP 126 34
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:20
    a=RTCP:AUDIO 16387 VIDEO 16385
    a=pogo
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480
    a=rtpID:794496825
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [INVITE sip:[email protected] SIP/2.0
    Via: SIP/2.0/UDP m.0;branch=z9hG4bK422781da3365119b
    Max-Forwards: 70
    To: "u0" <sip:[email protected]>
    From: "beastonbass1" <sip:[email protected]>;tag=815815342
    Call-ID: 200a0e80-59bf-11dc-9e6c-e43b23e413c4@lip
    CSeq: 1 INVITE
    Contact: <sip:[email protected]>;isfocus
    User-Agent: Viceroy 1.2
    Content-Type: application/sdp
    Content-Length: 513
    v=0
    o=beastonbass89 0 0 IN IP4 m.0
    s=beastonbass1
    c=IN IP4 m.0
    b=AS:2147483647
    t=0 0
    a=hwi:1028:2:2160
    a=bandwidthDetection:YES
    a=iChatEncryption:NO
    m=audio 16386 RTP/AVP 12 3 0
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:733034918
    m=video 16388 RTP/AVP 126 34
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:20
    a=RTCP:AUDIO 16387 VIDEO 16385
    a=pogo
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480
    a=rtpID:794496825
    @SIP/Transport.c:1218 type=1 (00000000/0)
    [INVITE sip:[email protected] SIP/2.0
    Via: SIP/2.0/UDP m.0;branch=z9hG4bK422781da3365119b
    Max-Forwards: 70
    To: "u0" <sip:[email protected]>
    From: "beastonbass1" <sip:[email protected]>;tag=815815342
    Call-ID: 200a0e80-59bf-11dc-9e6c-e43b23e413c4@lip
    CSeq: 1 INVITE
    Contact: <sip:[email protected]>;isfocus
    User-Agent: Viceroy 1.2
    Content-Type: application/sdp
    Content-Length: 513
    v=0
    o=beastonbass89 0 0 IN IP4 m.0
    s=beastonbass1
    c=IN IP4 m.0
    b=AS:2147483647
    t=0 0
    a=hwi:1028:2:2160
    a=bandwidthDetection:YES
    a=iChatEncryption:NO
    m=audio 16386 RTP/AVP 12 3 0
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:733034918
    m=video 16388 RTP/AVP 126 34
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:20
    a=RTCP:AUDIO 16387 VIDEO 16385
    a=pogo
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480
    a=rtpID:794496825
    @:0 type=2 (00000000/36)
    [VCVIDEO_OUTGOINGATTEMPT]
    [4]
    Video Conference User Report:
    Binary Images Description for "iChat":
    0x1000 - 0x17dfff com.apple.iChat 3.1.8 (445) /Applications/iChat.app/Contents/MacOS/iChat
    0x13cec000 - 0x13cf5fff com.apple.IOFWDVComponents 1.9.0 /System/Library/Components/IOFWDVComponents.component/Contents/MacOS/IOFWDVComp onents
    0x13d7b000 - 0x13dabfff com.apple.QuickTimeIIDCDigitizer 7.2 /System/Library/QuickTime/QuickTimeIIDCDigitizer.component/Contents/MacOS/Quick TimeIIDCDigitizer
    0x13db5000 - 0x13dfbfff com.apple.QuickTimeUSBVDCDigitizer 2.0.0 /System/Library/QuickTime/QuickTimeUSBVDCDigitizer.component/Contents/MacOS/Qui ckTimeUSBVDCDigitizer
    0x13e23000 - 0x13e28fff com.apple.audio.AppleHDAHALPlugIn 1.3.3 (1.3.3a1) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
    0x13e37000 - 0x13f90fff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
    0x13fbc000 - 0x14015fff com.apple.driver.AppleIntelGMA950GLDriver 1.4.56 (4.5.6) /System/Library/Extensions/AppleIntelGMA950GLDriver.bundle/Contents/MacOS/Apple IntelGMA950GLDriver
    0x1401c000 - 0x14038fff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLDriver.bundl e/GLDriver
    0x1403f000 - 0x14063fff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLRendererFloa t.bundle/GLRendererFloat
    0x1445a000 - 0x1445dfff com.apple.audio.AudioIPCPlugIn 1.0.2 /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
    0x14479000 - 0x144a3fff com.apple.audio.SoundManager.Components 3.9.2 /System/Library/Components/SoundManagerComponents.component/Contents/MacOS/Soun dManagerComponents
    0x16110000 - 0x16113fff com.apple.iokit.IOQTComponents 1.4 /System/Library/Components/IOQTComponents.component/Contents/MacOS/IOQTComponen ts
    0x419b0000 - 0x419ecfff com.apple.QuickTimeFireWireDV.component 7.2 /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV
    0x8fe00000 - 0x8fe4afff dyld /usr/lib/dyld
    0x90000000 - 0x90171fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
    0x901c1000 - 0x901c3fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
    0x901c5000 - 0x90202fff com.apple.CoreText 1.1.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
    0x90229000 - 0x902fffff com.apple.ApplicationServices.ATS 2.0.6 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x9031f000 - 0x90774fff com.apple.CoreGraphics 1.258.75 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
    0x9080b000 - 0x908d3fff com.apple.CoreFoundation 6.4.7 (368.28) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x90911000 - 0x90911fff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x90913000 - 0x90a07fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
    0x90a57000 - 0x90ad6fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
    0x90aff000 - 0x90b63fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
    0x90bd2000 - 0x90bd9fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
    0x90bde000 - 0x90c51fff com.apple.framework.IOKit 1.4.8 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x90c66000 - 0x90c78fff libauto.dylib /usr/lib/libauto.dylib
    0x90c7e000 - 0x90f24fff com.apple.CoreServices.CarbonCore 682.26 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x90f67000 - 0x90fcffff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    0x91008000 - 0x91047fff com.apple.CFNetwork 129.21 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
    0x9105a000 - 0x9106afff com.apple.WebServices 1.1.3 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
    0x91075000 - 0x910f4fff com.apple.SearchKit 1.0.5 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x9112e000 - 0x9114cfff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
    0x91158000 - 0x91166fff libz.1.dylib /usr/lib/libz.1.dylib
    0x91169000 - 0x91308fff com.apple.security 4.5.2 (29774) /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x91406000 - 0x9140efff com.apple.DiskArbitration 2.1.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x91415000 - 0x9141cfff libbsm.dylib /usr/lib/libbsm.dylib
    0x91420000 - 0x91446fff com.apple.SystemConfiguration 1.8.6 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x91458000 - 0x914cefff com.apple.audio.CoreAudio 3.0.4 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x9151f000 - 0x9151ffff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x91521000 - 0x9154dfff com.apple.AE 314 (313) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
    0x91560000 - 0x91634fff com.apple.ColorSync 4.4.9 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x9166f000 - 0x916e2fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x91710000 - 0x917b9fff com.apple.QD 3.10.24 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x917df000 - 0x9182afff com.apple.HIServices 1.5.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    0x91849000 - 0x9185ffff com.apple.LangAnalysis 1.6.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
    0x9186b000 - 0x91886fff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent
    0x91891000 - 0x918cefff com.apple.LaunchServices 182 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices
    0x918e2000 - 0x918eefff com.apple.speech.synthesis.framework 3.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x918f5000 - 0x91935fff com.apple.ImageIO.framework 1.5.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
    0x91948000 - 0x919fafff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
    0x91a40000 - 0x91a56fff libcups.2.dylib /usr/lib/libcups.2.dylib
    0x91a5b000 - 0x91a79fff com.apple.ImageIO.framework 1.5.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x91a7e000 - 0x91addfff com.apple.ImageIO.framework 1.5.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
    0x91aef000 - 0x91af3fff com.apple.ImageIO.framework 1.5.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x91af5000 - 0x91b7bfff com.apple.ImageIO.framework 1.5.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRaw.dylib
    0x91b7f000 - 0x91bbcfff com.apple.ImageIO.framework 1.5.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    0x91bc2000 - 0x91bdcfff com.apple.ImageIO.framework 1.5.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x91be1000 - 0x91be3fff com.apple.ImageIO.framework 1.5.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x91be5000 - 0x91cc3fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
    0x91ce0000 - 0x91ce0fff com.apple.Accelerate 1.3.1 (Accelerate 1.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x91ce2000 - 0x91d70fff com.apple.vImage 2.5 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0x91d77000 - 0x91d77fff com.apple.Accelerate.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
    0x91d79000 - 0x91dd2fff com.apple.Accelerate.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
    0x91ddb000 - 0x91dfffff com.apple.Accelerate.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    0x91e07000 - 0x92210fff com.apple.Accelerate.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
    0x9224a000 - 0x925fefff com.apple.Accelerate.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
    0x9262b000 - 0x92718fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
    0x9271a000 - 0x92797fff com.apple.DesktopServices 1.3.6 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x927d8000 - 0x92a08fff com.apple.Foundation 6.4.8 (567.29) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x92b22000 - 0x92b39fff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x92b44000 - 0x92b9cfff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
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    0x93e46000 - 0x94007fff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
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    Please help

    yes, i understand.....is his iSight working fine or is that an unknown too?
    to add a buddy:
    in iChat, go to Buddies and select "add Buddy" a window will open that will look like it is accessing the address book, it is, but in the bottom left corner, there is a box that says "new Person" click that.
    a new window will open and will ask you to enter either your buddies AIM screen name or .Mac. In my case, the drop window would be .mac then under that it will ask for the .mac name and after that field it will say "@mac" enter my infor that is to the left of the @mac. the reason i am not posting my .mac and having you go to my profile is to prevent a bot from picking it up. when done click OK.
    i should now be in your iChat buddy list and if i am online a Green Camera will show, if my camera is off, then a phone and if the mic is off, then just a green dot.
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  • Empty ticket creating in Interaction Center

    Hi All,
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    Thanks
    Subin

    The standard behaviour should be like that:
    New business transactions: If you create a new business transaction, then an interaction record should be created
    Editing of existing business transaction: After pressing END, if you search for a business transaction for example in agent inbox and just edit it (without creating an E-Mail, or navigating to Interaction Record view), really just edit the business transaction and then press END, then no interaction record should get created.
    If in your system without enhancement an interaction record gets created for use case (2) then you might open an support incident and ping me the number.
    You might also check my blog  http://scn.sap.com/community/crm/interaction-center/blog/2014/09/16/tracking-customer-interactions-a-new-feature-and-end-is-your-friend for some background information.
    Best Regards,
    Sigrid

  • Chat Functionality in Interaction Center

    Hi Experts,
    I need your help & assistance please.
    Our client is interested to integrate Chat functionality in their SAP CRM Interaction Center (CRM 7.0 EHP3). They need this functionality only to interact with their own employees and not to outsiders.
    Is it possible to provide such an integration with their existing Microsoft communicator? If yes, please share the details of your earlier experience.
    We are not immediately considering CTI integration. I found that chat functionality is part of ICI (Integrated Communication Interface). Is it the same as CTI? Do we need any other tools for this integration?
    Thanking you
    - Sai Srinivas Ivaturi

    Hi,
    Chat functionality can be enabled through BCM or CTI integration.i hope that is not possible using the Microsoft communicator

  • "Transaction Cancelled" in Interaction Center

    CRM Experts,
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    I have assigned IC_BT Function Profile in my Business Role. Also CONTENT_MGMT Function Profile is set to DEFAULT.
    If I click on "Retun to Current Interaction Record" in the Recent Interaction History, it starts working fine.
    Please advise.
    Thanks

    hi Daljit pal singh,
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    Create a new runtime framework profile with the following values
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    View Set Name    -   WorkAreaHostViewSet
    View Area Name  -   WorkAreaView
    History Type       - Simple History Stack
    Operation Mode  - automatic Recording of changes in work area
    Max. Entries -
    and add the  following custom controllers to runtime framework profile.
    CRMCMP_BPIDENT         CuCoIdentification
    CRMCMP_UIEVENT      CuCoUiEvents
    ICCMP_BT_GLOBAL         CuCoIRec
    ICCMP_FEEDBACK         FeedbackCuCo
    assign this runtime framework profile  to your business role.This will resolve your issue.
    thanks
    giri
    Edited by: Yadagiri Challa on Dec 18, 2008 2:16 AM
    Actually the above mentioned steps for runtime framewrok profile are  avaiable in the  OSS note Note "1112935 - IC - Transaction cancelled for sales order".
    thanks
    giri

  • CRM b2b IC_CRM gives communication error

    Hi Guys,
    CRM_IC tcode on crm 2007 gives the below error,have configured fully qualified hostname , and J2EE service is running. i have checke dthe settings in smicm . the too look fine.
    Appreciate Any help .
    Error when processing your request
    What has happened?
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    Note
    The following error text was processed in the system CR5 : Exception condition "COMMUNICATION_ERROR" raised.
    The error occurred on the application server SOCW3S1ER65_CR5_00 and in the work process 0 .
    The termination type was: RABAX_STATE
    The ABAP call stack was:
    Method: CREATE_SESSION of program CL_SAM_BSP_SESSION_LAUNCHER===CP
    Method: START_WORKER_SESSION of program CL_ICWC_SESSION_REGISTRY======CP
    Method: ONCREATE of program CLO23UTXK1DHIM8WX0QZD2TBW2KZ9CP
    Method: %_ONCREATE of program CL_O23UTXK1DHIM8WX0QZD2TBW2KZ9CP
    Method: DO_INIT of program CL_BSP_PAGE===================CP
    Method: GET_PAGE_CONTEXT_CURRENT of program CL_BSP_CONTEXT================CP
    Method: ON_REQUEST_ENTER of program CL_BSP_RUNTIME================CP
    Method: ON_REQUEST of program CL_BSP_RUNTIME================CP
    Method: IF_HTTP_EXTENSION~HANDLE_REQUEST of program CL_HTTP_EXT_BSP===============CP
    Method: EXECUTE_REQUEST_FROM_MEMORY of program CL_HTTP_SERVER================CP

    Hello Prasanna,
    Actually, the CRM Interaction Center does not have any J2EE components since CRM 4.0. CRM 2007, CRM 2006s, and CRM 2005 are fully ABAP based with no need for any J2EE components.
    Also, transaction CRM_IC is deprecated and no longer supported in CRM 2007. The Interaction Center is now started via the CRM WebClient (BSP application "CRM_UI_FRAME").
    Warm regards,
    John

  • Print Error - An communication error occurred.  Printing will be stopped

    Hi,
    I am using Crystal Report web forms for launching the reports.  Report is getting launched and export is working perfectly but when I click on the print button activex printing is enabled and error is thrown stating that u201CAn communication error occurred.  Printing will be stoppedu201D. 
    Crystal Report Version : Crystal Reports 2008 (SP0)
    Web server Operating System : Windows 2003 R2 (SP 2)
    When I analyze the following error is raised in the event viewer.
    Event viewer
    Event code: 4009
    Event message: Viewstate verification failed. Reason: The viewstate supplied failed integrity check.
    Event time: 6/4/2010 2:29:55 PM
    Event time (UTC): 6/4/2010 8:59:55 AM
    Event ID: 9d894136fcb445ec81671b10955d0e17
    Event sequence: 215
    Event occurrence: 16
    Event detail code: 50203
    Application information:
        Application domain: /LM/W3SVC/1/Root/RVW-1-129200975917656866
        Trust level: Full
        Application Virtual Path: /RVW
        Application Path: D:\Program Files (x86)\VirtualWorks\IIS\
        Machine name: TESTSERVER
    Process information:
        Process ID: 5516
        Process name: w3wp.exe
        Account name: NT AUTHORITY\SYSTEM
    Edited by: Don Williams on Jun 4, 2010 8:41 AM

    Request information:
        Request URL: http://testserver/rvw/REPSPM/csol-pm-018-01.aspx?CO=REPSPM&AC=pmrptpi&IL=pmrptpi&TB=&EN=pmrptpitrn1&RC=rptstr&RT=crystal&ICT_ACTIVITYNAME=PMRPTPI&ICT_ILBOCODE=PMRPTPI&ServletTask=Print&cmd=get_res&langcode=en
        Request path: /rvw/REPSPM/csol-pm-018-01.aspx
        User host address: 192.168.1.4
        User: 
        Is authenticated: False
        Authentication Type: 
        Thread account name: NT AUTHORITY\SYSTEM
    ViewStateException information:
        Exception message: Invalid viewstate.
        Client IP: 192.168.1.4
        Port: 4316
        User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.2; WOW64; SV1; .NET CLR 2.0.50727)
        PersistedState: /wEPDwUKMTc3MjkxOTc4Mw9kFgJmD2QWAgIBDxcAZGQ/o4+20T9q1Qyli8msLgA1rBSiZw==
        Referer: 
        Path: /rvw/REPSPM/csol-pm-018-01.aspx
    Custom event details:
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    When I verify the fiddler response it is showing the following error
    Validation of viewstate MAC failed. If this application is hosted by a Web Farm or cluster, ensure that &lt;machineKey&gt; configuration specifies the same validationKey and validation algorithm. AutoGenerate cannot be used in a cluster.
    I tried the following settings
    1. for the c:\windows\temp folder I had given full permission to the user u201CEveryoneu201D
    2. In the web.config file I had incorporated the following settings
    <configSections>
        <sectionGroup name="businessObjects">
          <sectionGroup name="crystalReports">
            <section name="crystalReportViewer" type="System.Configuration.NameValueSectionHandler" />
          </sectionGroup>
        </sectionGroup>
      </configSections>
      <businessObjects>
        <crystalReports>
          <crystalReportViewer>
               <add key="resourceURI" value="/crystalreportviewers12" />
          </crystalReportViewer>
        </crystalReports>
      </businessObjects>
    Could anybody help me for rectifying this issue

  • Can anybody tell me how to install the soft phone tool in Interaction Center?

    Hi,
    Can anybody tell me how to install the soft phone tool in Interaction Center?
    Regards
    Raju

    Hi Yoro,
    it depends on your environment - if siemens provides some kind of SAP connector for CRM, then you can even work with deskphone. The CTI server is always responsible for communicating with both terminal and CRM server.
    Example: customer calls through IVR and finally reaches operator with deskphone and CRM. The CTI server will ring the hardphone and at the same time sends signal Alerting with additional data to SAP CRM. The signal is communicated via SOAP using web service call.
    The agent hear ringing from the deskphone and he can see on his CRM Interaction Center caller's number, associated name and company, which options the caller selected in IVR and so on. Now based on the CTI capability, he can click Accept in CRM and the call will picked by the deskphone, or he can reject the call, again from CRM.
    In case you use siemens softphone then again, the CTI talks to both softphone and SAP CRM server. CRM simply does not care, whether the CTI channels the call to a softphone or a hardphone..
    Ask your vendor for SAP connector for CRM, if there is any. Different CTI vendors supplies their connector (and usually license them separately). For instance, Genesys has Gplus adapter for SAP, Cisco offers its partner's solution from Bucher+Sutter, Solidus has also some licensed connector and so on.
    What I have described is a server-server scenario. In such case, the CRM does not care where is the terminal, because the CTI takes care of it.
    However, I have also seen one solution based on client-client integration. In that case, CRM Interaction Center talks to a softphone directly on operator's workstation. This is not supported by SAP and must be delivered on project basis.
    Regards,
    Dawood.

  • SQL22212N  A DB2 Administration Server communication error

    Hi All,
    I have DB2 9.1 installed on Suse linux 10.1 with manual storage management.
    When i try to access Db2 using control center in particular when i try to access the tablespaces to create new containers it throws me this error.
    SQL22212N  A DB2 Administration Server communication error has been detected. Client system: "172.18.xxx.xxx". server system "172.18.xxx.xxx". (Both these ip address are same).
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    I tried the steps as told by some IBM references (creating tools catalog) to the above problem
    http://www-01.ibm.com/support/docview.wss?rs=71&context=SSEPGG&dc=DB560&dc=DB520&uid=swg21193257&loc=en_US&cs=UTF-8&lang=en&rss=ct71db2
    I am unable to create tools catalog due to this same error.
    Help me how to proceed with respect to this issue.
    Your response is warmly appreciated.
    regards,
    chandru.

    Hi Beck,
    Thanks for your reply.
    To be specific I am able to start and stop DB2 from db2<sid>.
    when i try to create a DAS it showing as the
    DBI1064E The user db2<sid> is being used by the DB2 instance and thus can not be used to create the DB2 admininstartion Server
    Please help me how to proceed.
    regards,
    chandru.
    Edited by: Chandru on Oct 22, 2008 2:35 PM

  • Implementing Employee Interaction Center

    Hi Gurus,
    What are the prerequisities to implement SAP CRM IC WebClient for Emplyee Interaction center functionality, i.e, How to mainatin org structure, etc.
    We want to use SAP CRM for this functionality alone.
    Can someone through some light on this approach.
    Thanks and regards,
    Sarat.

    Hi there
    I don think that u need to maintain the entire R3 org set up here in CRM for the IC cause,since IC comprises of hell lot lesser number of agents ,so it required just to maintain just a small org structure which can be easily mainatined within CRM manually
    BCM is business communication managment when any communication management software is integrated with CRM server thorugh ICI this BCM comes into picture as it passes the business contents to the CRM thorugh the IC server.
    hope i clear what you aksed
    best regards
    ashish

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