Complete My Album Problems

I recently downloaded 2 songs from the Hives new CD, Black & White. I also download the Killers Shadowplay. I go to download the full albums from the Hives and Killers. I-tunes notices the past downloads and prompts me to go to "complete my album" to get CD's for a discounted price. But, BOTH the CD's don't show up in my "complete my album" section. Does anyone know what the problem is? Has this happenned to anyone else? Thanks

I think it'd be best to email the iTunes team at this point:
http://www.apple.com/support/itunes/store/songs/

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Complete my album problem

I want to complete a few of my albums, but when i go to it, it only shows that i purchased 3 songs from the albums, but i really purchased all but 4 or 5, how can i complete my album without repurchasing the same music i have already purchased?

I am having a similar problem... I have bought 2 songs from a single album in the last 2 months, but it is not registering on the album page (it doesn't show that I have bought any). I know CMA doesn't work on albums with 10 songs for $9.90, but this is not the case with this album...

A single and Complete My Album problems

A few days ago I bought a single and then today decided to buy the rest of the album. When I would go into the iTunes songs list it showed that the single as a separate album. I then updated the single to have the same album name and cover art as the other songs. That seemed to have worked in the "Songs" view, but in the "Albums" view the songs are listed out of order and clicking "Play iTunes LP" skips the single that I bought before. (I hope this makes sense). Does anyone know of a way to officially make that single part of the album?
thanks,
Charles

I had this problem twice the first time I've tried to upgrade to iTunes Plus. In the first case it was because I forgot to set my Payment Mode... Oooops... No reason were provided for the second case and the third time it works...
So make sure that your Payment Mode is set.
You can also select the iTunes "Store->Check for Available downloads..." menu item, sometimes the items are available.
You can also try to update one item at a time (if you haven't try it yet).
If nothing works, I guess you'll have to send a mail to iTunes Support ([email protected])... Good luck!

"Complete My Album" track order problem

Hello everybody,
I downloaded several tracks from Billy Joel's "The Stranger" in January. Just a few days ago, I decided to "Complete My Album." When I downloaded the remaining tracks, the tags were slightly different, resulting in two entries in my iTunes library. The old tracks had "The Stranger (Remastered)" in the Album field; the new tracks simply said "The Stranger." So I changed the tags on the new tracks to make sure they matched the old ones. Now, they are displayed properly as one entry, except the tracks are in the wrong order. I checked all the fields, including Album Artist, Artist, Track number, Sort Album...any that would affect the order...to make sure they matched. I selected all of the tracks and manually reentered the information. Whatever I tried to do, I could not get the tracks to display in the correct order (in iTunes, or the iPod it was synced to.) The new tracks stubbornly sit atop the old tracks, no matter what I do to them. I also noticed that when I press the little grey arrow next to the new tracks, it links me to the proper page on iTunes. When I do the same with the old tracks, I get an error that says "Could not complete your request. These songs are no longer available in the U.S. store." I contacted iTunes support, and they had no idea what the problem was. They told me to post here. So here I am, hoping that there is some iTunes genius who knows what is going on. I'm assuming that there is some secondary tag information that I can't access that takes precedence over the ID3 listings. Any clues? Please forgive my incredibly verbose question, but I just wanted to give a clear picture of the situation. Thanks for your help.
Self Built Windows XP 3 GHz P4x 2GB RAM

Ahh... yep, that was it. Never would've even bothered to change those, because I didn't think it would effect the track order..
^_^ Thanks a bunch.

HT1849 I have received notification that the "Complete My Album", Music Speaks by Candice Glover is now available to download. I have three devices that are all enabled to receive automatic downloads. My problem is the same on all three devices. Only

I have received notification that the "Complete My Album", Music Speaks by Candice Glover is now available to download. I have three devices that are all enabled to receive automatic downloads. My problem is the same on all three devices.
Only 0.05 minutes download on each song with the exception of the original song purchase: I Am Beautiful. What needs to be done to solve this problem?

It seems that I have solved my issue by performing a full factory reset (erasing all content, something which I had hoped to avoid) restoring from an iCloud backup did not alleviate the issue, I had to set up as a new iPad.
Hopefully anyone else else who has this issue in the future will be able to find this.

HT1849 "Complete Album" Problem - "Purchase of this Item is not currently Available. This item is being modified. Please try again later."

I am trying to complete an album of which I bought 3 singles and every time I hit "Complete Album" for $4.83, it says "Purchase of this Item is not currently Available. This item is being modified. Please try again later." Ive tried multiple times over the past week and get the same error every time. Can anyone help? Thx

All you can do is keep trying. It happens sometimes.

Complete My Album and older purchases no longer showing as purchased

I have noticed that on many of my older single song purchases, I do not have the option to complete the album (but on others I do so it isnt some account issue).
It seems that for whatever reason, some albums get re encoded and re uploaded. When that happens they delete the old version from the store but leave it on their servers and your previously purchased songs are still attached to the old no longer available for purchase version. They dont migrate your purchases over to their new replaced version (were talking same exact album here, not a newer extended version or something)
You can re download them from the cloud no problem, but when you view the album in the store, it doesnt show any purchased tracks. If you re purchase one of those tracks it now shows in the cloud that you own it twice. (the album are will usually have slightly different coloring from being rescanned) I downloaded them both and the size was a bit different, the newer one even had a slightly higher bitrate.
Just figured id post this here for anyone not able to complete an album and thinking there is an issue. You can test it by deleting the item from the cloud (it just hides it) then going into the itunes store account area and going to the manage your hidden tracks area. If you sort by songs and click the album name, it will either take you to the album page or tell you that this album is not available in the US store (or whatever region you bought it in). If it says the latter, then you purchases are from an older encoding of that album.
I have no idea why they do it like this, its pretty rediculous and leads to a bunch of issues like the endless threads by confused people not knowing why they cant complete an album. Its because the album you bought a song from isnt for sale anymore, even though one with the same name and songs is.

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I can't find the "Complete My Album" button in iTunes.

Hi I'm new to itunes and hope someone can help me.
I was in the process of buying an album and a window poped up telling me I already have 2 of the songs on this album and this was making me eligible to buy the album at a reduced price. In order to check the songs I already had and to buy the album at a reduced price I had to click the "Complet My Album" tab or to continue and buy the album at full price, it said to click "buy album". When I clicked "Complet My Album" nothing happened.
What am I supposed to do to buy the album at a reduced price?
Where or when does the "Complete My Album" apear? I can't find it anywhere?
By the way, both songs I have from that album where only bought yesterday and today. I just didn't know they were on this album.
Thank you for your attention to my problem.

The link should be in the upper-right of the iTunes Store window, under the Quick Links header, below Browse, Power Search, Account, et. al.

Itunes 9 and where is complete my album gone?

Hi
I'm sorry if this question has been answered before but where can I find the complete my album section in the itunes store? or has it been got rid of?
Thanks for your help
Fortissimo

I'm having the exact same problem. Ever since "upgrading" to iTunes 9 most of my Quick Links such as "My Alerts" "Complete My Album" and "Upgrade to iTunes Plus" have disappeared.
I started one topic on this myself and have seen several others and have yet to see any solution. The problem persists whether I am logged in or not.

Cannot Complete An Album

This is the first time I have experience this problem.
On the itunes store there is a link to "Complete My Album" and I can see all the offers available to me. However when I click on one of them and it takes me through to the album tracklisting my previously purchased items are not grayed out stating they are previosly pruchased and the album shows at full price.
When I click buy album it warns me that I have already purchased songs from the album and asks me to click either complete my album or to purchase the full album.
When I click complete my album it returns to the tracklisting but again nothing is grayed out and I am back at square one.

I have just purchased some random songs and they download no problem but again on the store they do not show as purchased. It's the first time I have used the store in a couple of weeks but it's not happened before.
Also the purchase history is all correct.
Really frustrating!!!!

Complete My Album Doesn't Work

I've been having this issue since December of last year and actually posted a discussion about it in March, and I was wondering if anyone had had any success at getting Complete My Album to work again. Basically, iTunes does not give me the option to complete any albums. The text is not grayed out as it should be. I'm wondering how to fix this, because I don't want to pay the full price for an album when I've bought most of the songs off of it. Thanks!

It's likely the exact version of the album that you
downloaded at the time has been altered or
reconfigured in some way, leaving the files mapped
improperly on the iTunes servers. Go to your
purchase history, click "Report a Problem" next to
Five for Fighting, and fill out the web form. iTunes
customer service will get back to you, typically
within a day. I have had nothing but excellent
results from this and usually have had my problems
solved to my satisfaction.
Doing this would be fine for an album here and there, but I have over 100 I can "Complete" and I'm getting this message on almost every one of them, and it's been going on for a couple weeks.
We shouldn't have to "Report a problem". We should be able to click the complete button, and get the rest of the album just like Apple is telling us we can. It's gotten real annoying clicking all the "Complete" links untill I find one that actually works.

Complete my Album: John Mayer

Hi. I have been trying to use the "Complete My Album" feature to complete the following John Mayer albums: Room for Squares, Heavier Things, Inside Wants Out and As/Is. Unfortunately for the past week I have been receiving a message stating that that the album is not available and that it is being modified. Does anyone have an explanation for this? If there was a problem, it should have been resolved by now.
Thanks.
Scott

There may have been a problem with the files for these album that required them to be pulled from the store. If the files were actually corrupted in some manner, Apple is at the mercy of the record company to provide new or repaired files.

Complete My Album Misinformation

I own all 4 tracks of U2 Live from Under the Brooklyn Bridge. I bought them in 2004. iTunes Store suggests I "Complete My Album" "at a reduced price".
They show one track (Sometimes You Can't Make It On Your Own) as ready for my purchase. I checked and sure enough -- I already own the track.
Another kicker..
The price for the complete album is $3.96 (four tracks). Apples "bargain offer" price for me to re-purchase track #2 (already in my collection) is $9.00
That's two bugs for the price of one! Shame there is no "report this bug" button on iTunes Music Store.

Update.
I have a large library resulting in over 62 albums which were candidates for "Complete My Album". Here are some notes (keep in my mind I own The Complete U2, and the entire Live from Under the Brooklyn Bridge by U2):
1. I said in a previous post I was offered to buy the remainder of the Brooklyn Bridge album for $9.00. That is incorrect. I was offered $9.00 to buy 10 of 11 tracks to How To Dismantle An Atomic Bomb (the display showed both side by side -- confusing me earlier). The new feature thinks I am missing 10 of 11 tracks (as I mentioned I own them all).
2. After looking around at my library and matching more Complete My Album offers, I notice that all of the "problem ones" seem to be tied to my U2 collection. When I bought The Complete U2 (I don't think the Live under the Brooklyn Bridge album was included in The Complete U2) in mid December 2004, I, like many people had problems downloading Gigabytes of data in one session from Apple's servers. I remember contacting Apple because the iTunes store "thought" I had all the tracks, but I didn't. They (the iTunes Store) performed a "reset" of my download status for this "album" with more than 400 tracks. This is probably the cause of the issue.
I offer via email to provide my iTunes library XML file and iTunes Database file to anyone at Apple to look at. This is a great feature -- lets get it right! I think I just have some out of kilter data no one could have imagined (2.5 years of iTunes purchases)
Thanks

Complete My Album for Metallica's "Death Magnetic"

Since last night's release of Metallica's new album "Death Magnetic", I would have expected to see this album listed under my "Complete My Album" feature, as I purchased the single releases leading up to last night's launch. According to the iTunes store itself, see URL below, these purchases "will count towards the purchase of 'Death Magnetic' using the Complete My Album feature".
Anybody else have this same problem?
When should it appear?
Here's the URL to the "Countdown to Death Magnetic" page:
http://www.google.com/url?sa=t&source=web&ct=res&cd=3&url=http%3A%2F%2Fphobos.ap ple.com%2FWebObjects%2FMZStore.woa%2Fwa%2FviewRoom%3FfcId%3D289078041%26id%3D1&e i=OmbKSPCRNZye8QTkl6yxDQ&usg=AFQjCNFy5iCxKC6i8eLJmky9yg0m3bbuLQ&sig2=63JEF38nxYR JjjLozLyF3Q

I was given the complete my album button this morning and did so.
Just a heads up...the songs we purchased previously are mastered at a higher volume and sound different overall from the album tracks available today. This leads to a very "uneven" listening experience. It's also not iTunes Plus which *****. Wish I would have saved my money.
I'm gonna go to the record store today and buy the actual CD to import at a higher bit rate.

I completed an album but it only said that i had purchased one of the songs

Hello, I had used an iTunes gift card to purchase credit and when I went to complete an album (As the World Bleeds-Theocracy) it did not recognize that I had already about five songs, instead only saying i had purchased one and charged me accordingly when I completed the album. How do I get that credit refunded to my account?
Thanks,
Trey170

Hey there Trey170,
It sounds like you used Complete my Album but were charged for songs on that album again. I would reach out to our iTunes Support team directly about this issue:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
Cheers,
Sterling

Complete My Album Problems

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