Computer crashed after installing new itunes version

My laptop just crashed after installing the new 9.0.2 upgrade. Upon reboot I received a dos screen that said my computer shut down due to a recent download and asked if I wanted to reboot in safe mode or normal mode. I chose to reboot normally and the computer would not boot. Now my laptop won't power up at all. Is there anything I can do, or has itunes killed my laptop??

Please help me ! I don't understand why I had to restore to factory settings and then when I tried to re-sync it kept telling me iTunes is not working. Why ??

Similar Messages

After installing new itunes version why would I have to restore my ipad to factory settings and now it is doing nothing. itunes won't work ?

After installing new itunes version why would I have to restore my ipad to factory settings and now it is doing nothing. itunes won't work ?

Please help me ! I don't understand why I had to restore to factory settings and then when I tried to re-sync it kept telling me iTunes is not working. Why ??

Unable to login to my WindowsPC after installing new iTunes version 7.4.3.1

Hi all,
I just received an alert saying a new version of iTunes was available and I went ahead and installed it. After the install the system prompted me to restart. I did the restart and now I am unable to log back into the system.
I tried my local and domain accounts and all that happens is it starts the login process and says loading local settings and then says logging off and gives me back the login screen.
I am unable to gain access to the system through normal settings and or safe mode. I fear that if this is a iTunes problem we're going to have major problems at my clients who do allow this application on their network.
Any thoughts, issues on or about this?
Please advise.
Thank you,
~The Suite~

Hi Timmy,
Thank you for the comments and feedback. I had logged into the system when I got in this morning and nothing else was installed nor changed. The iTunes update was the only change between the successful login and now me being unable to login.
I am doing some rollbacks and will see what happens.
Thank you,
~The Suite~

Installing new iTunes version and won't let me advance past QuickTime

SOMEONE PLEASE HELP!
ok so I'm attempting to update my iPhone 3G to the new 3.0 software and I CANNOT install new iTunes version 8.2.0.23 because as soon as installation begins it starts running the QuickTime install and says "A newer version of QuickTime is already installed. This installation cannot proceed while the newer version of QuickTime is installed". Funny thing is....it won't let me uninstall QuickTime because it gives me the same error as mentioned before...someone PLEASE HELP ME! my phone is stuck on the "connect to iTunes" screen and so i'm without a phone currently. PLEASE REPLY SOON!!

as installation begins it starts running the QuickTime install and says "A newer version of QuickTime is already installed. This installation cannot proceed while the newer version of QuickTime is installed". Funny thing is....it won't let me uninstall QuickTime because it gives me the same error as mentioned before
Okay. Let's try removing your existing QuickTime by other means than the "Uninstall a program" control panel.
Download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.
Next, we'll manually remove any leftover QuickTime program files:
(1) Open Local Disk (C:) in Computer or whichever disk programs are installed on.
(2) Open the Program Files folder.
(3) Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion.
(4) Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder. Click Continue if Windows needs confirmation or permission to continue.
(5) Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
(6) Restart your computer.
Now try another iTunes install. Does it go through properly now?

3rd Generation ipod -computer wont support a newer itunes version.....

okay, I am having serious issues! back in July I accepted an update on my ipod and when I did that, it told me that I needed a newer version of itunes, I tried to download it but i got a message that said "iphone and ipod require windows xpservice Pack 2 or later"... i have an old computer, can't get a new one right now & so getting a newer version of ituens seems impossible with my current system....my question is when I connect my ipod it says "The ipod "..." cannot be used because it requires itunes version 7.6 or later.... got to ... etc"... my computer wont support the newer itunes version so is there a way that I can reset the ipod (back to how it was when I purchased it) to where I am still able to use it with the current itunes version that I have on my computer???
(i tried to go to a friend's computer & we goofed & the sync only downloaded the songs that I purchased; (i know-duh) so I've lost over 800 tunes,,, (that are still in my library on my computer but I can't sync it because of the trouble i described above...)
am i making sense?
Can anyone help me? please?? I would forever be indebted to you!
Highest of Blessings...
Seriously Disconbobulated,
Sonia

Why not go to www.microsoft.com and install Service Pack 3 on your computer and then download and install the latest iTunes?

Hi support please help me to sync my ipod and iphone 5 . Since i have installed new itunes version 12 , i am not able to sync to transfer data to my devices through itunes. I think there is some issue with tunes new version .kindly support ASAP. Ra

Hi support please help me to sync my ipod and iphone 5 . Since i have installed new itunes version 12 , i am not able to sync to transfer data to my devices through itunes.
I think there is some issue with tunes new version .kindly support ASAP.
Rachna khanna
[email protected]

you might need to buy a new cable from the apple store.

Hi, I am unable to install new itunes version to windows 7 PC. It requires application support and gives windows error 2. I have tried to save on desktop and run as administrator but errors remains, what other options do I have

Hi, I am unable to install new itunes version to windows 7 PC. It requires application support and gives windows error 2. I have tried to save on desktop and run as administrator but errors remains, what other options do I have?

Hello, hanliefromzaf.
Thank you for visiting Apple Support Communities.
Here is an article that I would recommend going through when experiencing this issue.
iTunes for Windows: Unable to install or open
http://support.apple.com/kb/ts5376
Cheers,
Jason H.

When i install new itunes version appears error -42110, what do I do?

when i install new itunes version appears error -42110, what do I do?

Try the following user tip:
iTunes for Windows 11.0.2.25 and 11.0.2.26: "Unknown error -42110" messages when launching iTunes

Applications Crashing After Installing New Softwarre

Hi Folks,
Just wondering if anyone can help with an issue I'm having. After installing certain software (1st time this happened it was Skype, 2nd time it was Google Earth), applications such as Safari and Firefox crash when I either go to Print or Page setup within those applications.
When I use the Disk Utility (Verify Disk) it says:
Verifying volume “Macintosh HD”
Checking HFS Plus volume.
Checking Extents Overflow file.
Checking Catalog file.
Invalid sibling link
The volume Macintosh HD needs to be repaired.
Error: The underlying task reported failure on exit
1 HFS volume checked
Volume needs repair
At this point Repair Disk is not an option. If I wipe the drive and reinstall OSX from the install dvd the disk is fine. This makes me think it is a software issue, but it is hard for me to identify what exactly is going on. This is a new system, only a few months old, so I am hoping it isn't a hardware issue.
I've pasted in the Problem Report from Safari below.
At any rate, any insight would be greatly appreciated!
Cheers,
Ryan
Date/Time: 2007-07-22 14:48:52.594 -0400
OS Version: 10.4.10 (Build 8R2232)
Report Version: 4
Command: Safari
Path: /Applications/Safari.app/Contents/MacOS/Safari
Parent: WindowServer [57]
Version: 2.0.4 (419.3)
Build Version: 13
Project Name: WebBrowser
Source Version: 4190300
PID: 219
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000020
Thread 0 Crashed:
0 com.apple.CoreFoundation 0x90848cc3 CFBundleGetFunctionPointerForName + 14
1 ...apple.print.framework.Print 0x92cc8546 PJCPrepareAppKitPageSetupDialog + 74
2 ...apple.print.framework.Print 0x92cc9868 PMPrepareAppKitPageSetupDialog + 98
3 com.apple.AppKit 0x93671cfd -[NSPageLayout beginSheetWithPrintInfo:modalForWindow:delegate:didEndSelector:contextInfo:] + 213
4 com.apple.AppKit 0x93601030 -[NSDocument runModalPageLayoutWithPrintInfo:delegate:didRunSelector:contextInfo:] + 230
5 com.apple.AppKit 0x93600eeb -[NSDocument runPageLayout:] + 117
6 com.apple.AppKit 0x9335fd88 -[NSApplication sendAction:to:from:] + 107
7 com.apple.Safari 0x0002b083 0x1000 + 172163
8 com.apple.AppKit 0x9340dce7 -[NSMenu performActionForItemAtIndex:] + 455
9 com.apple.AppKit 0x9340da29 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 103
10 com.apple.AppKit 0x9333ee16 _NSHandleCarbonMenuEvent + 477
11 com.apple.AppKit 0x932727fc _DPSNextEvent + 1491
12 com.apple.AppKit 0x93272056 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
13 com.apple.Safari 0x00006cea 0x1000 + 23786
14 com.apple.AppKit 0x9326bddb -[NSApplication run] + 512
15 com.apple.AppKit 0x9325fd2f NSApplicationMain + 573
16 com.apple.Safari 0x0005f54a 0x1000 + 386378
17 com.apple.Safari 0x0005f471 0x1000 + 386161
Thread 1:
0 libSystem.B.dylib 0x90009cd7 machmsgtrap + 7
1 com.apple.CoreFoundation 0x9082d2b3 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082cace CFRunLoopRunInMode + 61
3 com.apple.Foundation 0x92829d3a -[NSRunLoop runMode:beforeDate:] + 182
4 com.apple.Foundation 0x92829c36 -[NSRunLoop run] + 75
5 com.apple.WebKit 0x94d30d29 +[WebFileDatabase _syncLoop:] + 198
6 com.apple.Foundation 0x927f42e0 forkThreadForFunction + 123
7 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 2:
0 libSystem.B.dylib 0x90009cd7 machmsgtrap + 7
1 com.apple.CoreFoundation 0x9082d2b3 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082cace CFRunLoopRunInMode + 61
3 com.apple.Foundation 0x92829a0f +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 259
4 com.apple.Foundation 0x927f42e0 forkThreadForFunction + 123
5 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 3:
0 libSystem.B.dylib 0x90009cd7 machmsgtrap + 7
1 com.apple.CoreFoundation 0x9082d2b3 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082cace CFRunLoopRunInMode + 61
3 com.apple.Foundation 0x92850bc2 +[NSURLCache _diskCacheSyncLoop:] + 206
4 com.apple.Foundation 0x927f42e0 forkThreadForFunction + 123
5 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 4:
0 libSystem.B.dylib 0x9001a1cc select + 12
1 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 5:
0 libSystem.B.dylib 0x900248c7 semaphorewait_signaltrap + 7
1 com.apple.Foundation 0x9284a26c -[NSConditionLock lockWhenCondition:] + 39
2 com.apple.Syndication 0x999f4966 -[AsyncDB _run:] + 181
3 com.apple.Foundation 0x927f42e0 forkThreadForFunction + 123
4 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x92cc850a ecx: 0xa0813d04 edx: 0x11fda030
edi: 0xa2cc6244 esi: 0x00000000 ebp: 0xbffff278 esp: 0xbffff260
ss: 0x0000001f efl: 0x00010286 eip: 0x90848cc3 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
Binary Images Description:
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0x94095000 - 0x940cffff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x940d4000 - 0x940eafff com.apple.CoreVideo 1.4 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x94182000 - 0x941c0fff com.apple.vmutils 4.0.2 (93.1) /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x94204000 - 0x94215fff com.apple.securityfoundation 2.2.1 (28150) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x94223000 - 0x94261fff com.apple.securityinterface 2.2.1 (27695) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x9427d000 - 0x9428cfff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x94293000 - 0x9429efff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x942ea000 - 0x94304fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x9430a000 - 0x94609fff com.apple.QuickTime 7.1.6 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x9478b000 - 0x948d1fff com.apple.AddressBook.framework 4.0.5 (487) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x9495d000 - 0x9496cfff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x94973000 - 0x9499cfff com.apple.LDAPFramework 1.4.2 (69.1.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x949a2000 - 0x949b1fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x949b5000 - 0x949dafff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x949e6000 - 0x94a03fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x94d2e000 - 0x94dc1fff com.apple.WebKit 419.2.1 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x94e1b000 - 0x94e9dfff com.apple.JavaScriptCore 418.3 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/JavaScriptCor e.framework/Versions/A/JavaScriptCore
0x94ed6000 - 0x951b5fff com.apple.WebCore 418.22.2 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x95334000 - 0x95357fff libxslt.1.dylib /usr/lib/libxslt.1.dylib
0x96ef0000 - 0x96f04fff com.apple.audio.CoreAudioKit 1.0.1 /System/Library/Frameworks/CoreAudioKit.framework/Versions/A/CoreAudioKit
0x999f2000 - 0x99a29fff com.apple.Syndication 1.0.6 (54) /System/Library/PrivateFrameworks/Syndication.framework/Versions/A/Syndication
0x99a45000 - 0x99a57fff com.apple.SyndicationUI 1.0.6 (54) /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
Model: iMac5,1, BootROM IM51.0090.B08, 2 processors, Intel Core 2 Duo, 2 GHz, 2 GB
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 128 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x87), Broadcom BCM43xx 1.0 (4.80.79.1)
Bluetooth: Version 1.9.0f8, 2 service, 1 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Serial ATA Device: ST3500641AS Q, 465.76 GB
Parallel ATA Device: MATSHITADVD-R UJ-85J
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
USB Device: Apple Optical USB Mouse, Primax Electronics, Up to 1.5 Mb/sec, 100 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
Imac 5.1 Mac OS X (10.4.10)

Hi Teoryan, Welcome to Apple Discussions.
After installing new software you should repair permissions
Repair Permissions: This should be done after all software installs and updates.
1. Navigate to Utilities/DiskUtility and launch Disk Utility.
2. Choose your volume (usually the second icon)
3. Choose "First Aid" tab
4. Click on "Repair Permissions"
(that's an aside).
The reason your "Repair Disk" is grayed out is that you cannot repair a disk if you are booted from it. The disk cannot be "mounted" during the repair process. What you need to do is boot from your CD/DVD:
Also run "verify" disk. If the disk needs repair:
Repair Disk:
Steps for using Disk Utility
1. Insert the Mac OS X Tiger Install disc or Install Disk 1 that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.) Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair.
If you repair errors run it until no errors found.
Let us know the results.
-mj
[email protected]
Message was edited by: macjack

No phone service after a new iTunes version is issued

I tried to use my phone yesterday and the call didn't go through. When I connected to my computer I saw that a new iTunes version (9.0.2.25) had been issued, and when I synched with iTunes it restored my connectivity. The same thing happened the previous time a new version was issued. There was no message on the phone saying it needed to connect to iTunes. I rely on the phone for continuous service in case of emergency, and don't sync it every day. If I were out of town I would be out of luck. Does Apple (or AT&T) de-activate the service each time a new version is issued, and rely on customers to re-sync when their phone goes dead?

I have not experienced the same - not with any iTunes update when released.

After downloading new Itunes version, Iphone won't appear

I have gone on the apple website to see how to fix it, but nothing worked. Before downloading new Itunes version, my Iphone showed up just fine this morning. Any suggestions??

Welcome to the Forums!
This is very strange. I would give Apple a call; they'll know better than I what to do.
(800) APL-CARE
Sorry I can't be of any more help.
Good luck!
-Nate

My friends computer crashed after installing itunes??

Hello, my friend got a new nano for x-mas, but after downloading itunes her computer crashed and it now can't start.
Its a quite new laptop which had up to date virus protection.
So has anyone com across this problem.. and is there a simple solution apart from re-installing the drivers??

Does the computer meet the minimum system requirements?
Message was edited by: polkabike

ITunes 7.5 crashing after installing new iLife/Mac OS

After installing the new version of Mac OS X and iLife my iTunes has been crashing constantly. Initially everything was fie, but now everytime I try to play song from my iTunes library (in an external HD with over 10k songs in AAIF) or play a CD it crashes.
When I start iTunes, it plays fine the first song (or first couple of songs) but when a new song is about to start it stops, if click on play the color wheel starts spinning and I have to Force Quit. If I was playing anything from my external HD I have to restart the system as it becomes unresponsive.
I deleted everything iTunes and d/l it from the apple site, but the same things happens.
Do you think this is software related or could be something wrong with my Mac? Any suggestions appreciated.

I'm having the very same problem using OSX 10.4.10 and iTunes 7.5.
It plays back several songs and then hangs on the third one consistently.
If I import the cd instead it'll play back all tracks with no problem
as it imports . I've tried an external cd player with the same results (problem)
This must be a bug in iTunes 7.5... and a most irritating one at that !!!

IPod wont sync to laptop after installing newer itunes update

I installed an itunes update and after restarting my computer it would not sync at all. Also when plugged into my computer it no longer showed up as "Jims iPod" but just "Apple iPod" under devices where i cannot edit it in anyway. I uninstalled iTunes and re-installed it then getting the message " iTunes Library.itl cannot be read because of a newer version of iTunes" i did some tinkering (renamed itunes library as library.itl" and iTunes was able to open again however still couldnt sync. WHAT DO I DO? I have tried everything and its not appearing in iTunes at all.

Try:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

Computer crashed after installing ipod software

Please, help. My Dell computer wouldn't restart after installing the software for a brand new ipod nano. I'm afraid that it's related to the software CD and I don't know how to get another one under warranty. I just want them to send me a new software CD. Any suggestions?

Not sure if this will actually solve you problem, but...
there's no need to order a new software CD.
You can download all of the necessary iPod software from Apple's website. In fact, this is often preferred over using the CD, since the website will have the latest versions, while the shipping CD might be slightly out of date.
Here's some links to download the software:
iTunes 6
iPod Updater
EDIT: Just realized I might be giving some pretty bad advice since your computer won't boot. Obviously my suggestion will only work if you have a bootable machine with Internet access.
My apologies.
Perhaps if there is an Apple store nearby, you can ask the folks there to put the software on CD for you. Even still, this might be a moot point since you don't have a working computer. You might want to reach out to Dell and get your system in a functional state before proceeding with the iTunes/iPod setup.

Computer crashed after installing new itunes version

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