COMPUTER CRASHED, REINSTALLED; NOW THE SERIAL NUMBER I WAS ISSUED DOES NOT WORK

THE SERIAL NUMBER AND THE REDEMPTION CODE SHOW TO BE INVALID. I KNOW I REGISTERED AND RECEIVED A SERIAL NUMBER; HOWEVER MY ACCOUNT DOES NOT SHOW THAT I PURCHASED PHOTOSHOP ELEMENTS 11. HOW DO I RE-ACTIVATE THE SOFTWARE.

Details.  OS, Product?

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