Computer restarts on its own, help!
Hey all, perhaps this isn't the right place in the forums, but I just don't know where else to go. My computer just in the past 24hours has been restarting on its own saying 'Your computer was restarted because of problems' or something along those lines. From what I've gathered online this may indicate a kernal panic, but I just don't understand on those other sites how you go about solving this problem or even what it means fully. Is there something I can do on my own, or do I have to bring it into the mac store? Please help me if you can, I am not very tech savvy but I will try to do my best to save my mac. It is a new macbook pro retina display and I just don't understand what could have happend. If it helps I am going to copy the specs below, and thank you anyone who takes the time to help me with this problem (sry i know there is a LOT of text below):
Interval Since Last Panic Report: 777 sec
Panics Since Last Report: 2
Anonymous UUID: 2F6721CB-DBCC-4074-860B-C53D747796EF
Fri Sep 21 20:07:01 2012
panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f823ea9b1, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x00000000feedbef7, CR3: 0x0000000139cfe055, CR4: 0x00000000001606e0
RAX: 0xffffff7f823eaa84, RBX: 0x0000000000000077, RCX: 0x00000000feedbeef, RDX: 0x000000000063b79a
RSP: 0xffffff80e41a39b0, RBP: 0xffffff80e41a39c0, RSI: 0xffffff80161c1200, RDI: 0xffffff80160c8000
R8: 0xffffff80e45e57a0, R9: 0xffffff8017a0f018, R10: 0xffffff7f823ebe6c, R11: 0xffffff801af235e8
R12: 0xffffff801b8c6c88, R13: 0xffffff80160c8000, R14: 0xffffff80d39ef000, R15: 0xffffff80160c8000
RFL: 0x0000000000010282, RIP: 0xffffff7f823ea9b1, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x00000000feedbef7, Error code: 0x0000000000000002, Faulting CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff80e41a3660 : 0xffffff8000220792
0xffffff80e41a36e0 : 0xffffff80002c4794
0xffffff80e41a3890 : 0xffffff80002da55d
0xffffff80e41a38b0 : 0xffffff7f823ea9b1
0xffffff80e41a39c0 : 0xffffff7f823eef7d
0xffffff80e41a3b00 : 0xffffff7f823ebed4
0xffffff80e41a3b60 : 0xffffff800065593e
0xffffff80e41a3b80 : 0xffffff800065621a
0xffffff80e41a3be0 : 0xffffff80006569bb
0xffffff80e41a3d20 : 0xffffff80002a3f08
0xffffff80e41a3e20 : 0xffffff8000223096
0xffffff80e41a3e50 : 0xffffff80002148a9
0xffffff80e41a3eb0 : 0xffffff800021bbd8
0xffffff80e41a3f10 : 0xffffff80002af140
0xffffff80e41a3fb0 : 0xffffff80002dab5e
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f823e2000->0xffffff7f82448fff
dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80829000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f8088d000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80854000
BSD process name corresponding to current thread: Google Chrome He
Mac OS version:
11E2620
Kernel version:
Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 4625480917057
last loaded kext at 8024427399: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f82506000, size 28672)
last unloaded kext at 152847411245: com.apple.iokit.IOEthernetAVBController 1.0.1b1 (addr 0xffffff7f818e9000, size 20480)
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AGPM 100.12.69
com.apple.driver.ApplePlatformEnabler 2.0.5d3
com.apple.driver.X86PlatformShim 5.0.0d8
com.apple.driver.AppleHDA 2.2.3f13
com.apple.driver.AppleMikeyDriver 2.2.3f13
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.GeForce 7.2.8
com.apple.iokit.IOBluetoothSerialManager 4.0.7f2
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.ApplePolicyControl 3.1.32
com.apple.driver.AppleMuxControl 3.1.32
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleIntelHD4000Graphics 7.2.8
com.apple.driver.AppleIntelFramebufferCapri 7.2.8
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.7f2
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.0.4
com.apple.driver.AirPort.Brcm4331 560.7.21
com.apple.driver.AppleSDXC 1.2.2
com.apple.driver.AppleUSBHub 5.0.8
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleAHCIPort 2.3.0
com.apple.driver.AppleUSBEHCI 5.0.7
com.apple.driver.AppleUSBXHCI 1.0.7
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.driver.DspFuncLib 2.2.3f13
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.2.3f13
com.apple.iokit.IOHDAFamily 2.2.3f13
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.1.32
com.apple.driver.X86PlatformPlugin 5.1.1d6
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.nvidia.nvGK100hal 7.2.8
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.NVDAResman 7.2.8
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleUSBBluetoothHCIController 4.0.7f2
com.apple.iokit.IOBluetoothFamily 4.0.7f2
com.apple.driver.AppleThunderboltDPInAdapter 1.8.4
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.4
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.0.7
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 5.0.8
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro10,1, BootROM MBP101.00EE.B00, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.3f32
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.198.19.21)
Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 7
Disconnect all third-party peripherals. Quit all active applications. Do the following:
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
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Hi everyone,
My MacBook Pro (2010) keeps restarting on its own and i get the grey message upon restartup that my computer restarted because of an unknown error, or something to that effect. I actually have taken it to Mac Hollywood, an authorized Apple repair facility but they were totally useless and said they didnt encounter that problem although I insisted that it was an issue. Anyway, they grudgingly replaced the hard drive but after getting it (clean install) it happened again before I even got the setup complete! Can anyone please please help me?? I do have the latest crash log and can post it to make it easier and hope that info helps. Thank you in advance
Interval Since Last Panic Report: 1466367 sec
Panics Since Last Report: 11
Anonymous UUID: 807AE89D-95E8-294B-8FA4-F9C9096F1992
Wed Jan 2 02:33:43 2013
panic(cpu 2 caller 0xffffff7f9f5a8b25): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80be10e000 0x0a5480a2, D0, P2/4
Backtrace (CPU 2), Frame : Return Address
0xffffff809aeeaf80 : 0xffffff801ee1d626
0xffffff809aeeaff0 : 0xffffff7f9f5a8b25
0xffffff809aeeb080 : 0xffffff7f9f6a24b3
0xffffff809aeeb0e0 : 0xffffff7f9f6a2527
0xffffff809aeeb150 : 0xffffff7f9f9b7853
0xffffff809aeeb290 : 0xffffff7f9f6c8659
0xffffff809aeeb2c0 : 0xffffff7f9f5b28da
0xffffff809aeeb370 : 0xffffff7f9f5adfac
0xffffff809aeeb560 : 0xffffff7f9f5af1d8
0xffffff809aeeb630 : 0xffffff7fa061845e
0xffffff809aeeb6f0 : 0xffffff7fa064900f
0xffffff809aeeb770 : 0xffffff7fa062db4a
0xffffff809aeeb7d0 : 0xffffff7fa062e415
0xffffff809aeeb820 : 0xffffff7fa062e80f
0xffffff809aeeb8c0 : 0xffffff7fa062f239
0xffffff809aeeb900 : 0xffffff7fa05eae81
0xffffff809aeeba80 : 0xffffff7fa062b7fe
0xffffff809aeebb40 : 0xffffff7fa05e998a
0xffffff809aeebba0 : 0xffffff801f265bc9
0xffffff809aeebbc0 : 0xffffff801f267170
0xffffff809aeebc20 : 0xffffff801f264b8f
0xffffff809aeebd70 : 0xffffff801ee981e1
0xffffff809aeebe80 : 0xffffff801ee20aed
0xffffff809aeebeb0 : 0xffffff801ee10448
0xffffff809aeebf00 : 0xffffff801ee1961b
0xffffff809aeebf70 : 0xffffff801eea5b16
0xffffff809aeebfb0 : 0xffffff801eeced53
Kernel Extensions in backtrace:
com.apple.NVDAResman(8.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f9f541 000->0xffffff7f9f843fff
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f9f4af000
dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f9f52d000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f9f4ea000
com.apple.nvidia.nv50hal(8.0)[9F3D09B5-3158-3D9E-BDA3-E71576AAD3B7]@0xffffff7f9 f851000->0xffffff7f9fb73fff
dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f9f5 41000
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f9f4af000
com.apple.GeForce(8.0)[2E56ED9A-D848-3795-9E52-56BABDC9000C]@0xffffff7fa05dd000 ->0xffffff7fa069ffff
dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f9f5 41000
dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f9f52d000
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f9f4af000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f9f4ea000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide: 0x000000001ec00000
Kernel text base: 0xffffff801ee00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 105649889928605
last loaded kext at 85370680887590: com.apple.driver.AppleUSBTCKeyEventDriver 235.4 (addr 0xffffff7fa11df000, size 12288)
last unloaded kext at 85474181948231: com.apple.driver.AppleUSBCDC 4.1.22 (addr 0xffffff7fa11da000, size 12288)
loaded kexts:
com.apple.filesystems.smbfs 1.8
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.12.69
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.3.1f2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleIntelHDGraphics 8.0.0
com.apple.driver.AppleIntelHDGraphicsFB 8.0.0
com.apple.iokit.IOBluetoothSerialManager 4.0.9f33
com.apple.driver.AppleSMCLMU 2.0.2d0
com.apple.filesystems.autofs 3.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMikeyDriver 2.3.1f2
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.ApplePolicyControl 3.2.11
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleMuxControl 3.2.11
com.apple.GeForce 8.0.0
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleUSBTCButtons 235.4
com.apple.driver.AppleUSBCardReader 3.1.0
com.apple.driver.AppleIRController 320.15
com.apple.driver.AppleUSBTCKeyboard 235.4
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.2.2
com.apple.driver.AppleUSBHub 5.2.5
com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
com.apple.driver.AirPort.Brcm4331 602.15.22
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleAHCIPort 2.4.1
com.apple.driver.AppleUSBEHCI 5.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.DspFuncLib 2.3.1f2
com.apple.iokit.IOAudioFamily 1.8.9fc10
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.3
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.IOBluetoothFamily 4.0.9f33
com.apple.driver.AppleHDAController 2.3.1f2
com.apple.iokit.IOHDAFamily 2.3.1f2
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.driver.AppleGraphicsControl 3.2.11
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.nvidia.nv50hal 8.0.0
com.apple.NVDAResman 8.0.0
com.apple.iokit.IONDRVSupport 2.3.5
com.apple.iokit.IOGraphicsFamily 2.3.5
com.apple.driver.AppleSMC 3.1.4d2
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1
com.apple.iokit.IOUSBMassStorageClass 3.5.0
com.apple.driver.AppleUSBMultitouch 235.7
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.2.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.iokit.IOUSBUserClient 5.2.5
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.2.1
com.apple.iokit.IOUSBFamily 5.4.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7.2
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x384A53463235363634485A2D314731443120
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x384A53463235363634485A2D314731443120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3Thank you Clinton for such a fast reply! I actually did purchase AppleCare and even forwarded some logs to AppleCare support, but they all insisted it "probably" is/was a hard drive failure. Even that authorized center didnt find or even suggest that my MacBook has any problems at all! I will definitely let AppleCare know that a wise forum member mentioned to watch out for a GPU problem!
Thanks so much! -
IMac keeps restarting on its own
My IMac keeps restarting on its own. It never really gets to the desktop when it restarts. Everytime it starts over, it gives me a message stating that it restarted because of a problem. I'm afraid It might be infected with some type of virus (if it's at all possible). Iupdated the OS to Mountain Lion a few days ago could that be the reason? I also tried to download some programs but erased them before installing anything. Could it have been me? Did I get my baby sick?
Much to my dismay I don't have Applecare (that will change soon).
GeekSqad at bestbuy was not able to help, despite the $170 buck I dished out so I'd get help for the next 2 years.
Called applecare anyway (cause bestbuy know very little about Macs) and even though I don't have their service, after hours of trying different things, we couldn't fix the issue anyway. Later, on my own, I went ahead and re-installed Mountain Lion from the restore menu (command+R) and the computer seems to be working fine. Hope this helps someone else.
Thanks again Mr. Boyd -
Ipad mini constantly restart by its own
The screen suddenly displays some black strip then shut down and restart, happens often with some tap and sometimes on its own. The issue starts to constantly happen ever since one time when the device shut down by out of battery. Any help to resolve this issue? This happens about 10 times a day and really gets me frustrated.
Hi Kokynu,
Welcome to the Apple Support Communities!
I understand that your iPad mini is sporadically restarting on its own and know how frustrating situations like this can be. To troubleshoot, I would recommend reading over and working through the information in the attached article.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it - Apple Support
Best regards,
Joe -
Restarting on its own while on the internet
while on the internet twice in one day i got a message saying your computer will restart because there was an error something like that and it restarted on its own?
If you have more than one user account, you must be logged in as an administrator to carry out these instructions.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select the most recent panic report (with a name that begins with "Kernel" and ends in ".panic") under the heading System Diagnostic Reports on the left. If you don't see that heading, select
View ▹ Show Log List
from the menu bar. Post the entire contents of the report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post any other kind of diagnostic report, such as a hang report. -
Troubles with the sleeper: how can I avoid it restarting on its own?
When on sleeper, my MacPro early 2008 restarts on its own after a while.
Until very recently, it worked perfectly well.Thanks for your help.
I wonder if the the troubles I have with the sleeper and with the start button are not linked with an issue on the main disk. Apparently, I need to repair my main drive:
- the number of volume files is not valid
- the numner of volume directories is not valid.
2013-12-15 11:02:20 +0100: Utilitaire de disque a commencé.
2013-12-15 11:04:13 +0100: Vérification du volume « 1 Main HD »
2013-12-15 11:04:13 +0100: Démarrage de l’outil de vérification :
2013-12-15 11:04:15 +0100: Vérification en direct en cours.
2013-12-15 11:05:18 +0100: Vérification du volume HFS Plus journalisé.
2013-12-15 11:05:18 +0100: Vérification du fichier de blocs en excès.
2013-12-15 11:05:18 +0100: Vérification du fichier de catalogue.
2013-12-15 11:05:18 +0100: Vérification des fichiers à liens multiples.
2013-12-15 11:05:18 +0100: Vérification de la hiérarchie du catalogue.
2013-12-15 11:05:18 +0100: Vérification du fichier des attributs étendus.
2013-12-15 11:05:18 +0100: Vérification bitmap du volume.
2013-12-15 11:05:18 +0100: Vérification des informations du volume.
2013-12-15 11:05:18 +0100: Nombre de fichiers de volume non valide
2013-12-15 11:05:19 +0100: (normalement 617151 au lieu de 617152)
2013-12-15 11:05:19 +0100: Nombre de répertoires de volume non valide
2013-12-15 11:05:19 +0100: (normalement 173934 au lieu de 173933)
2013-12-15 11:05:19 +0100: Le volume 1 Main HD s’avère corrompu et doit être réparé.
2013-12-15 11:05:19 +0100: Erreur : Le disque nécessite un réparation. Démarrez votre ordinateur depuis un autre disque (tel que votre disque d’installation Mac OS X), puis ouvrez Utilitaire de disque pour réparer ce disque.2013-12-15 11:05:19 +0100:
2013-12-15 11:05:19 +0100: Utilitaire de disque a cessé de vérifier « 1 Main HD »: Le disque nécessite un réparation. Démarrez votre ordinateur depuis un autre disque (tel que votre disque d’installation Mac OS X), puis ouvrez Utilitaire de disque pour réparer ce disque.
2013-12-15 11:05:19 +0100: -
Using
Mac (21.5-inch Late 2009), OS X Mavericks (10.9)
My iMac suddenly restarted on its own, saying there was a problem. When I saw that, I noticed iPhoto was "finding discrepancies and is now rebuilding my entire library." Am currently repairing permissions and running Intego virus scan. Ideas? Thanks...RalphThanks Kirk and Thomas....I did appear to have a kernel panic. The contents of the panic are shown below. I used disc permissions repair on the internal and external drives and all seem to be ok. iPhoto is completely rebuilt and all is well there. I use Time Machine and a dedicated hard drive for its contents. Been using Macs since my original computer....a brand new Mac II.....this is a new experience. Here's the info displayed on the panic. Thanks a bunch...Ralph
Anonymous UUID: 9B916146-180D-BE8C-5A9D-ABC23CCA6DBF
Fri Feb 13 20:04:49 2015
panic(cpu 2 caller 0xffffff800b65518d): "a freed zone element has been modified: expected 0xdb989fca874ef542 but found 0xffffff800bc73bb0, bits changed 0x2467604a8c89cef2, at offset 0 of 256 in zone: kalloc.256"@/SourceCache/xnu/xnu-2422.115.10/osfmk/kern/zalloc.c:461
Backtrace (CPU 2), Frame : Return Address
0xffffff8017f6b390 : 0xffffff800b623139
0xffffff8017f6b410 : 0xffffff800b65518d
0xffffff8017f6b450 : 0xffffff800b65296f
0xffffff8017f6b4b0 : 0xffffff800b652249
0xffffff8017f6b5b0 : 0xffffff800b62abff
0xffffff8017f6b5e0 : 0xffffff800ba4f98d
0xffffff8017f6b610 : 0xffffff800babb287
0xffffff8017f6b660 : 0xffffff7f8bc85032
0xffffff8017f6b680 : 0xffffff7f8bc84309
0xffffff8017f6b6b0 : 0xffffff7f8bf9b7f5
0xffffff8017f6b730 : 0xffffff7f8bf9abf6
0xffffff8017f6b790 : 0xffffff7f8bbf3720
0xffffff8017f6b7e0 : 0xffffff7f8bbf5cef
0xffffff8017f6b840 : 0xffffff7f8bbfb4a7
0xffffff8017f6b900 : 0xffffff800b80e9ee
0xffffff8017f6b960 : 0xffffff800b7c636c
0xffffff8017f6ba60 : 0xffffff800b801566
0xffffff8017f6bab0 : 0xffffff800b7c8b06
0xffffff8017f6bb10 : 0xffffff800b972381
0xffffff8017f6bb60 : 0xffffff800b8015d6
0xffffff8017f6bbb0 : 0xffffff800b8086ac
0xffffff8017f6bca0 : 0xffffff800b804eb7
0xffffff8017f6bd40 : 0xffffff800b80788e
0xffffff8017f6bd90 : 0xffffff800b98481f
0xffffff8017f6bdc0 : 0xffffff800b978df0
0xffffff8017f6be70 : 0xffffff800b7fb8a6
0xffffff8017f6bea0 : 0xffffff800b7e5f13
0xffffff8017f6bed0 : 0xffffff800b7df24a
0xffffff8017f6bf40 : 0xffffff800b7e5eb7
0xffffff8017f6bf50 : 0xffffff800ba419f3
0xffffff8017f6bfb0 : 0xffffff800b6f4c86
Kernel Extensions in backtrace:
com.apple.iokit.IOStorageFamily(1.9)[9B09B065-7F11-3241-B194-B72E5C23548B]@0xff ffff7f8bbef000->0xffffff7f8bc13fff
com.apple.iokit.IOSCSIArchitectureModelFamily(3.6.7)[9E10AF10-FA6C-3261-B939-5D 0BC025ED9E]@0xffffff7f8bc7f000->0xffffff7f8bca9fff
com.apple.iokit.IOSCSIBlockCommandsDevice(3.6.7)[EF296673-2159-39B8-8A9C-4010FF BF952E]@0xffffff7f8bf9a000->0xffffff7f8bfaefff
dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(3.6.7)[9E10AF10-FA6C-3261-B939-5D 0BC025ED9E]@0xffffff7f8bc7f000
dependency: com.apple.iokit.IOStorageFamily(1.9)[9B09B065-7F11-3241-B194-B72E5C23548B]@0xff ffff7f8bbef000
BSD process name corresponding to current thread: launchd
Mac OS version:
13F34
Kernel version:
Darwin Kernel Version 13.4.0: Wed Dec 17 19:05:52 PST 2014; root:xnu-2422.115.10~1/RELEASE_X86_64
Kernel UUID: 45486BF2-BDDE-34CB-8C71-606FF3FE181B
Kernel slide: 0x000000000b400000
Kernel text base: 0xffffff800b600000
System model name: iMac14,1 (Mac-031B6874CF7F642A)
System uptime in nanoseconds: 155775824629548
last loaded kext at 48168719622545: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f8d6f4000, size 20480)
last unloaded kext at 48228764926590: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f8d6f4000, size 16384)
loaded kexts:
com.intego.virusbarrier.kext.realtime 217
com.intego.netbarrier.kext.network 177
com.intego.netbarrier.kext.process 177
com.intego.netbarrier.kext.monitor 177
com.apple.filesystems.smbfs 2.0.3
com.apple.iokit.IOBluetoothSerialManager 4.2.7f4
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.14.34
com.apple.driver.ApplePlatformEnabler 2.0.9d7
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.6.3f4
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMikeyDriver 2.6.3f4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.7f4
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelHD5000Graphics 8.2.8
com.apple.driver.AppleIntelFramebufferAzul 8.2.8
com.apple.iokit.SCSITaskUserClient 3.6.7
com.apple.driver.AppleUSBODD 3.4.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleSDXC 1.5.2
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AirPort.Brcm4360 842.21.65
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AppleUSBXHCI 683.4.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOBluetoothFamily 4.2.7f4
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleThunderboltEDMSink 2.1.3
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.7f4
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.iokit.IOAcceleratorFamily2 98.24
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBHIDMouse 180.9
com.apple.driver.AppleHIDMouse 180.9
com.apple.driver.AppleUSBHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.7
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.7
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.7
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.iokit.IO80211Family 640.36
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 686.4.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
System Profile:
Model: iMac14,1, BootROM IM141.0118.B01, 4 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 2.14f19
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.65)
Bluetooth: Version 4.2.7f4 15112, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS541010A9E662, 1 TB
USB Device: Hub
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Keyboard Hub
USB Device: Apple Optical USB Mouse
USB Device: Apple Keyboard
USB Device: Hub
USB Device: Hub
USB Device: BUFFALO INC. USB-SATA Bridge
USB Device: BUFFALO INC. USB-SATA Bridge
USB Device: BUFFALO INC.USB-SATA Bridge
USB Device: Apple USB SuperDrive
Thunderbolt Bus: iMac, Apple Inc., 23.10 -
My mac has been restarting on its own since i installed Yosemite 10.10.1
I installed Yosemite 10.10.1 last month. Since then, My macbook has been restarting on its own. Furthermore overtime I am getting an error message that my JAVA runtime needs to be updated . Although I have Installed JAVA again and again I am constantly getting the error.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
Mac Pro 4,1 kernel panic - restarts on its own
I have a Mac Pro 4,1 that will not finish the start up process It kernel panics at the end of the process. It will then do a restart on its own and kernel panics again.
What's the best way to figure out what's wrong with it? HDs? Processor ? Or the RAM? I have not changed anything for a long time.
ThanksPlease read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test. -
Display refuses to wake from sleep; restarts on its own or needs a restart
I'm having this issue since 10.9.3 over the past couple (Mac Pro Early 2009 with Apple LED Cinema Display).
The screen goes black at the end of the screen saver and into sleep mode. It sometimes restarts on its own and generates a 'This machine restarted because of an error' prompt or needs a hard restart, generating the same notice.
Tried a few of things (turing off screen savers, adjusting sleep, deleted com.apple.systempreferences.plist), issue continues to persit.Resetting SMC could resolve the problem.
http://support.apple.com/kb/HT3964?viewlocale=en_US -
Restarting on its own -all the time!
My iMac G5 is behaving very oddly. About two weeks ago it began restarting on its own whenever I left it for more than an hour or two. It rarely restarted because it would hang up on closing an application that had something to save, like a word doc or a Firefox with multiple tabs. Always there is a timed-out error on logout operations. I can not think of any certain piece of software I recently installed at the time, no idea why its happening.
-My energy saver does not have a scheduled shut down and restart pref, neither is it in my Cocktail settings.
-I created a second admin user, restarted and logged in as it, and it still happened.
-I did an archive and install and it still happens
Welcome to any ideas.js--
Let's say your Mac shut down yesterday afternoon about 3.
Go into the console logs and take your time to just read it,
and see what happens a few lines before "Shutdown."
If you just hunker in there are read, you'll begin to see normal patterns
and abnormal events prior to the accidental restarts.
You could paste the information here, but first try to get
a better feel for the reports. -
Macbook Pro getting restarted of its own....
Dear Apple Support Team,
I have a Macbook Pro (2009) running on Mountain Lion OS X. For last few days the Mac I am facing 4 issues with my Mac:
1. Battery is draining is sleep mode. The system information shows battery is NORMAL.
2. Bluetooth sign in Menu bar keeps on toggles between 'Bluetooth Available" and "Bluetooth not Available'
3. Fan issue very strange. If Mac is on wodden table, fan is normal. If I touch bottom of Mac, the Fan starts ..Any clue?
4. Mac is getting restarted of it own. Could you please guide me how to resolve it? Below is the error report
I am sorry to say that ever since my Mac has gone to Apple Store, it has gone cranky. Last month I got the internal speakers changed and after that it is going crazy....
Below is the error details:
Interval Since Last Panic Report: 69285 sec
Panics Since Last Report: 2
Anonymous UUID: A38AA2D3-2DD2-B036-8633-CD771B71DC91
Sun Aug 18 23:09:33 2013
panic(cpu 1 caller 0xffffff800f8b8655): Kernel trap at 0xffffff800fbb1e4d, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x00000001524f2868, CR3: 0x000000002f823000, CR4: 0x0000000000000660
RAX: 0xffffff801a020908, RBX: 0xffffff801d701288, RCX: 0xffffff80176a3de0, RDX: 0x0000000000000000
RSP: 0xffffff80176a3cd0, RBP: 0xffffff80176a3d20, RSI: 0xffffff801d701288, RDI: 0xffffff801eea9088
R8: 0xffffff80176a3dd8, R9: 0x0000000000000000, R10: 0x0000000000000010, R11: 0xffffff80176a3ea8
R12: 0x0000000000000001, R13: 0x0000000000000001, R14: 0xffffff802525ee48, R15: 0x0000000000000000
RFL: 0x0000000000010282, RIP: 0xffffff800fbb1e4d, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00000001524f2868, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff80176a3970 : 0xffffff800f81d626
0xffffff80176a39e0 : 0xffffff800f8b8655
0xffffff80176a3bb0 : 0xffffff800f8ce17d
0xffffff80176a3bd0 : 0xffffff800fbb1e4d
0xffffff80176a3d20 : 0xffffff800fb97ebc
0xffffff80176a3e10 : 0xffffff800fb7bdf0
0xffffff80176a3e40 : 0xffffff800fb76f69
0xffffff80176a3ef0 : 0xffffff800fb76e77
0xffffff80176a3f50 : 0xffffff800fbe16aa
0xffffff80176a3fb0 : 0xffffff800f8ce9c3
BSD process name corresponding to current thread: WebProcess
Mac OS version:
12E55
Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
Kernel slide: 0x000000000f600000
Kernel text base: 0xffffff800f800000
System model name: MacBookPro5,5 (Mac-F2268AC8)
System uptime in nanoseconds: 13658870279862
last loaded kext at 13520914187632: com.apple.iokit.IOBluetoothUSBDFU 4.1.4f2 (addr 0xffffff7f91aa6000, size 12288)
last unloaded kext at 13000359364740: com.apple.iokit.IOBluetoothUSBDFU 4.1.4f2 (addr 0xffffff7f91aa4000, size 8192)
loaded kexts:
com.avast.PacketForwarder 1.3
com.avast.AvastFileShield 2.0.0
com.apple.iokit.IOBluetoothUSBDFU 4.1.4f2
com.apple.filesystems.smbfs 1.8.4
com.apple.nke.pppoe 1.8
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.12.87
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.1.4f2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.GeForce 8.1.2
com.apple.driver.SMCMotionSensor 3.0.3d1
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.driver.AppleIRController 320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.AppleUSBCardReader 3.1.7
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleAHCIPort 2.5.2
com.apple.nvenet 2.0.19
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleUSBOHCI 5.2.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.nke.ppp 1.8
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.iokit.IOBluetoothFamily 4.1.4f2
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.nvidia.nv50hal 8.1.2
com.apple.NVDAResman 8.1.2
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IO80211Family 530.4
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBFamily 5.6.0
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.26 GHz, 4 GB, SMC 1.47f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334548312D4346382020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.4f2 12041, 2 service, 11 devices, 1 incoming serial ports
Network Service: PPPoE, PPP (PPPoE), ppp0
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
I look forward for your expert opinion
Regards
PuneetDear Dominic,
Thanks!
I tired as you suggested. The battery is not draning anymore but still the mac restarts on its own and also it doesnt go in sleep mode if i click of 'sleep' icon on Apple Tab.
Latest error report
Interval Since Last Panic Report: 39141 sec
Panics Since Last Report: 1
Anonymous UUID: A38AA2D3-2DD2-B036-8633-CD771B71DC91
Thu Aug 22 00:06:29 2013
panic(cpu 0 caller 0xffffff80034b8655): Kernel trap at 0xffffff80037f1291, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x00000000471dd000, CR4: 0x0000000000000660
RAX: 0xffffff8090ebd000, RBX: 0x0000000000000001, RCX: 0xffffff8003a5cba0, RDX: 0xffffff80147f9dc8
RSP: 0xffffff807c143b40, RBP: 0xffffff807c143b60, RSI: 0x0000000000040004, RDI: 0x0000000000000000
R8: 0x00000000000001ff, R9: 0x0000000000000000, R10: 0xffffff807bfc6000, R11: 0x0000000000000000
R12: 0x0000000000000010, R13: 0xffffff8010a99400, R14: 0xffffff8003ae1b20, R15: 0xffffff8014948240
RFL: 0x0000000000010202, RIP: 0xffffff80037f1291, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff807c1437e0 : 0xffffff800341d626
0xffffff807c143850 : 0xffffff80034b8655
0xffffff807c143a20 : 0xffffff80034ce17d
0xffffff807c143a40 : 0xffffff80037f1291
0xffffff807c143b60 : 0xffffff80037f14a9
0xffffff807c143b90 : 0xffffff80037f213d
0xffffff807c143c00 : 0xffffff80037eef0b
0xffffff807c143c50 : 0xffffff7f846a2afb
0xffffff807c143c80 : 0xffffff7f846a2d94
0xffffff807c143cb0 : 0xffffff7f84694b5a
0xffffff807c143da0 : 0xffffff800384907a
0xffffff807c143e00 : 0xffffff8003864f00
0xffffff807c143e50 : 0xffffff8003495c4c
0xffffff807c143e80 : 0xffffff8003420b3d
0xffffff807c143eb0 : 0xffffff8003410448
0xffffff807c143f00 : 0xffffff800341961b
0xffffff807c143f70 : 0xffffff80034a6536
0xffffff807c143fb0 : 0xffffff80034ce9e3
Kernel Extensions in backtrace:
com.apple.iokit.IOBluetoothFamily(4.1.4f2)[DDCDB040-B00B-3133-A379-7D8B0DAFA4E8 ]@0xffffff7f8468f000->0xffffff7f84732fff
dependency: com.apple.iokit.IOUSBFamily(5.6.0)[065077C5-A49E-3C52-BDC0-60169E293563]@0xffff ff7f84222000
BSD process name corresponding to current thread: blued
Mac OS version:
12E55
Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
Kernel slide: 0x0000000003200000
Kernel text base: 0xffffff8003400000
System model name: MacBookPro5,5 (Mac-F2268AC8)
System uptime in nanoseconds: 16412526559412
last loaded kext at 16405763434881: com.apple.iokit.IOBluetoothUSBDFU 4.1.4f2 (addr 0xffffff7f85694000, size 12288)
last unloaded kext at 16369000538024: com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2 (addr 0xffffff7f85610000, size 155648)
loaded kexts:
com.apple.iokit.IOBluetoothUSBDFU 4.1.4f2
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.nke.pppoe 1.8
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.12.87
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.GeForce 8.1.2
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.1.4f2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.SMCMotionSensor 3.0.3d1
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.driver.AppleIRController 320.15
com.apple.driver.AppleUSBCardReader 3.1.7
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.driver.AppleAHCIPort 2.5.2
com.apple.nvenet 2.0.19
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleUSBOHCI 5.2.5
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.nke.ppp 1.8
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.iokit.IOBluetoothFamily 4.1.4f2
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.nvidia.nv50hal 8.1.2
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.NVDAResman 8.1.2
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleSMC 3.1.4d2
com.apple.kext.triggers 1.0
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 530.4
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBFamily 5.6.0
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Kindly suggest if there is any other way? -
Blackberry restarting on its own.
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It never happened with me ! I have the latest update..
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