Computer Shuts down when trying to update to v4.2

Hi Internet,
I am trying to update my firmware from version 4.1 to 4.2 and as I click the update button, my computer just shuts down and does not update.
It's like the update button is acting as the shutdown button from the start menu.
Is anybody else having this problem?
I have tried contacting apple customer support and end up playing the ping pong game from operator to operator.
Please help

Unfortunately after that I have no other suggestions... if it was my computer I would reformat the entire computer but you need a good backup to do that something is obviously corrupt and not acting right otherwise if you have another computer that you can use to update..

Similar Messages

  • Computer shuts down when trying to create or open a pdf file

    My computer shuts down when trying to create or open a pdf file.

    In that case, you need to update the Acrobat Version at your end. Click on Help -> Check for Updates. Download and install the updates. Make sure your version is 9.5.1

  • Computer keeps shutting down when trying to update Thunderbolt Firmware Update 1.2! But says I have installed it 4 times already.

    Hello All,
    Today I updated my MacBook Pro Early 2011 from Lion to Mavericks. I then went onto my App Store and it says I have an update that I need to install. This update is the Thunderbolt Firmware Update 1.2. Everytime I press update, it says that it is downloading, but suddenly my computer just turns off with no warning when the download hasnt even started. I'm worried that this will damage my computer! What I don't understand is that App Store says that I have already installed this update 4 times. But if so, why is it still saying that I need to update it?
    Any help will be most appreciated!
    Celine

    Unfortunately after that I have no other suggestions... if it was my computer I would reformat the entire computer but you need a good backup to do that something is obviously corrupt and not acting right otherwise if you have another computer that you can use to update..

  • Computer shuts down when trying to install Tiger

    I'm installing Tiger on several older G4's for my son's middle school and one of the machines a 500MHz AGP graphics, it shuts down whenever I try to run the install disk. It goes to the select main language part, and after that it shuts down.
    -the boot ROM is 4.2.8f1
    -there's 6.7 GB of hard drive space left
    -I did all of the updates on 10.2 bringing it up to 10.2.8
    -I took out the SCSI card that was in it
    -I realized it didn't have a battery in it so I took one out of the other machines that I had successfully installed Tiger on and it's still powering off.
    Thanks for any help.

    Thanks!
    I did not check the batteries charge, but I had just installed Tiger sucessfully on the machine I borrowed the battery from, so I assumed that it should have been ok.
    The machine had OS 9.2 on it, and I was able to install 10.3 without any problems, even with the battery gone.

  • Computer shutting down when trying to turn airport on

    anytime i click on the "turn airport on" button the screen dims and a gray box appears and says i need to restart my computer. what can i do so i can use airport without habing to restart the computer?

    Which iBook do you have? (processor and screen size)
    When you restart, can you turn the airport on, or does this just repeat?
    Have you repaired permissions? You should do it regularly and for sure anytime something starts acting up.
    Do you have your data backed up?

  • Palm Desktop shuts down when trying to view calendar by month

    I'm using a Palm TX with the latest edition of Desktop installed (I think that's 6.2).  Everything is normal except, suddenly, I cannot view my calendar in monthly view.   Daily, weekly and yearly all work fine.  Desktop shuts down when trying to view in monthly view.  I did a system restart, a Desktop reinstallation, a download of the latest version and installation of that version and, finally, uninstallment of the existing Desktop, download of the newest version and installation of that version.  Nothing seems to enable me to view the calendar in monthly view.  This is a spontaneous event.  I've been running Desktop on a Vista Ultimate system since February without incident.  I have no idea about how to solve this.
    Thanks
    Post relates to: Palm TX

    Well, here's where we are now.  It's a good thing that I have desktop on my office computer because when I tried a Hotsynch with my home desktop, Hotsynch wiped out all the data on my handheld and then hung up both the handheld and desktop in the middle of the Hotsynch.  I'm going to overwrite the entire handheld with the office desktop file.  As for the home setup, I'm thinking the only thing I can do now is uninstall Palm and wipe out the entire directory of files.  Am I correct about this?  Do I need to do a clean uninstall?
    Post relates to: Palm TX

  • Adobe Photoshop CC shuts down when trying to open a file or save it!

    Adobe Photoshop CC shuts down when trying to open a file or save it. I'm running windows 7 professional and have tried unistalling/reinstalling preferences but does not work. I will list the events logs for help in seeing what I need to do to make this work. Please help!
    This is the first of 2 errors listed associated with photoshop cc.
    Log Name: Application
    Source:        .NET Runtime
    Date: 10/12/2014 9:52:29 AM
    Event ID:      1026
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer: Owner-PC
    Description:
    Application: Photoshop.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.TypeInitializationException
    Stack:
       at P1.WICCODEC.CODEC.ImageCoreBasedDecoder..ctor(System.Runtime.InteropServices.ComTypes.ISt ream, System.String)
       at P1.WICCODEC.CODEC.WICBitmapDecoder.CreateICDecoder(System.Runtime.InteropServices.ComType s.IStream)
       at P1.WICCODEC.CODEC.WICBitmapDecoder.QueryCapability(System.Runtime.InteropServices.ComType s.IStream, UInt32 ByRef)
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name=".NET Runtime" />
        <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-10-12T14:52:29.000000000Z" />
    <EventRecordID>62867</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Owner-PC</Computer>
        <Security />
      </System>
      <EventData>
    <Data>Application: Photoshop.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.TypeInitializationException
    Stack:
       at P1.WICCODEC.CODEC.ImageCoreBasedDecoder..ctor(System.Runtime.InteropServices.ComTypes.ISt ream, System.String)
       at P1.WICCODEC.CODEC.WICBitmapDecoder.CreateICDecoder(System.Runtime.InteropServices.ComType s.IStream)
       at P1.WICCODEC.CODEC.WICBitmapDecoder.QueryCapability(System.Runtime.InteropServices.ComType s.IStream, UInt32 ByRef)
    </Data>
      </EventData>
    </Event>
    Second Error
    Log Name: Application
    Source: Application Error
    Date: 10/12/2014 9:52:30 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer: Owner-PC
    Description:
    Faulting application name: Photoshop.exe, version: 14.2.1.570, time stamp: 0x52f4a1d7
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x531599f6
    Exception code: 0xe0434352
    Fault offset: 0x0000812f
    Faulting process id: 0x16c8
    Faulting application start time: 0x01cfe62c123b9d8e
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC\Photoshop.exe
    Faulting module path: C:\Windows\system32\KERNELBASE.dll
    Report Id: 633cd65f-521f-11e4-a63f-001cc0725d07
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-10-12T14:52:30.000000000Z" />
    <EventRecordID>62868</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Owner-PC</Computer>
        <Security />
      </System>
      <EventData>
    <Data>Photoshop.exe</Data>
    <Data>14.2.1.570</Data>
        <Data>52f4a1d7</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.1.7601.18409</Data>
    <Data>531599f6</Data>
    <Data>e0434352</Data>
    <Data>0000812f</Data>
    <Data>16c8</Data>
    <Data>01cfe62c123b9d8e</Data>
    <Data>C:\Program Files\Adobe\Adobe Photoshop CC\Photoshop.exe</Data>
    <Data>C:\Windows\system32\KERNELBASE.dll</Data>
    <Data>633cd65f-521f-11e4-a63f-001cc0725d07</Data>
      </EventData>
    </Event>

    The first error has nothing to do with Photoshop - that's some .NET application.
    The second error is most likely connected to a third party plugin or driver.
    And you're running Photoshop CC (14.x) instead of the current Photoshop CC 2014 (15.x).

  • Computer shuts down when I open itunes Store

    Computer shuts down when I open itunes Store. I don't know why or how to fix it.. It used to work, now it doesn't. I haven't done anything differently. I tried to 'repair' it in the add/delete programs.

    Some more info.................I have uninstalled and reinstalled iTunes and Quicktime.  No fix.   I can access the store on my other desktop computer which I also updtated to the newest version, so I think it's some setting in my laptop.   As I said, it works great until I click on "iTunes Store" then it shuts the whole program down.

  • Computer shuts down when I click on the list or grid display button

    I've uninstalled an reinstalled 3 times and instead of the computer shutting down when I start itunes as it was doing, it only does it when I click on the display as a list, grid or cover display button. However it seems to unistall some parts at the same time as I can't open it all afterwards (error message says its not installed). This started to occur after a couple of weeks of non use and when I last used it I purchased songs from itunes. I now have current version but didn't when it first statred to happen. Help!!

    Okay ... we'd better have a closer look at the minidumps the PC has been producing to see if they can turn up any additional information on what we're dealling with here.
    Open "My Computer", and see if you can find a directory called C:\Windows\Minidump. (That's where minidumps usually go on a PC, so long as the Systemroot hasn't been set to some other folder.)
    If it's been collecting minidumps, there should be files in there with names like "Mini(number-numbers).dmp"
    (If you have "Hide filename extensions for known file types" enabled in Windows, the ".dmp" extension may not appear on the dump files. The numbers in the file name will be different for each minidump, if minidumps are present.)
    Once we've tracked down some minidumps, we can have a go at analysing them.
    1. Download and install the Windows debugging tools from here:
    http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
    2. Go to Start, All Programs, Debugging Tools For Windows, Windbg
    Once you open Windbg, you will presented with a blank screen.
    3. Click on "File > Symbol File Path". Here you will enter the symbols
    path. Symbols are needed to effectively debug.
    The path will be:
    SRVc:symbolshttp://msdl.microsoft.com/download/symbols
    4. Enter in this path and click OK. Now, go to "File > Save Workspace"
    so that your symbols path is saved for future use.
    5. Go to "File > Open Crash Dump" and load the file.
    (An "Open Crash Dump" screen will appear ... doubleclick "My Computer", doubleclick "Local Disk", doubleclick "Windows", doubleclick "Minidump", and doubleclick on one of the minidumps in there.)
    You will/should get a message to save base workspace information. Choose no.
    Now you will get a debugging screen. It takes a little bit to run it,
    as the symbols have to be downloaded as they are needed.
    After the "bugcheck analysis" part of the screen comes up, look for the component that seems to be causing the crash. (It'll say "Probably caused by" ...)
    Let us know the precise name of the component. (Include any file name extensions like .dll or .sys.)
    If you can, have a look at several of your crash dumps. Are all the crashes being caused by the same component? If not, could you let us know the names of the various components being cited in the various crash dumps?

  • Iphoto shuts down when trying to import scanned photos

    Iphoto shuts down when trying to import scanned photos

    What colour profile are these images?
    Post the first 50 lines only of the crash report
    Regards
    TD 

  • CS4 Products shutting down when trying to print

    Has anyone had a problem with CS4 shutting down when trying to print

    Nobody can tell you anything without proper system info or other technical details. We know nothing about your system, your printer, your print settings or for that matter from which CS4 app you are actually trying to print.
    Mylenium

  • Soundtrack Pro Shuts down when trying to fix analized Action

    Soundtrack Pro Shuts down when trying to fix analized Action

    Thanks, I'll have to give that a try if there isn't an easier answer out there somewhere. If I pull the card will I have to reload the software and drivers?
    If my project is saved and I have a copy of the project saved will I be able to reload Adobe without losing anything? What I mean is will I be able to just import my whole project once reloaded?
    I just don't understand what could have happened, since I was doing this with no problem a couple of days ago.
    Thanks for your help, it's greatly appreciated.
    Tim

  • Computer shuts down when i try to sync my ipod

    Computer shuts down when i try to sync my ipod

    Just took out the book from the library "Sams Teach Yourself itunes 10 in 10 minutes" by Brad Miser.
    Basics for problems syncing:
    -restart computer
    -make sure device is not out if power
    -try a different usb port...BTW....I contaminated a usb port by someone spilling drink on the usb port end of my ipod cord...bad...
    -run apple's web-based device assistant
    http://support.apple.com/kb/TS1495 (windows) or http://support.apple.com/kb/TB1591?viewlocale=en_US (mac)
    clink for the device...etc.
    this book looks great

  • Computer shuts down when burning

    Why does my computer shut down when I try to burn my Itunes playlist on a Cd?
    Toshiba Satellite    

    air traffic controller
    What computer operating system is your Premiere Elements 10 running on?
    If not asked before, what video card/graphics card does your computer use? NVIDIA GeForce? If so, please read Announcement at top of this forum describing the Premiere Elements 10 NVIDIA GeForce issue and related how to solution information.
    Please review the Adobe document dealing with troubleshooting burn to disc issues
    http://helpx.adobe.com/premiere-elements/kb/troubleshoot-system-errors-freezes-burning.htm l
    After that, we can decide what next if necessary.
    If any questions or need clarification, please do not hesitate to ask.
    Thank you.
    ATR

  • Why did my phone shut down when I started updating software?

    Why did my phone shut down when I started updating software?

    Hi Patraposo,
    Thanks for visiting Apple Support Communities.
    It is difficult to know why devices behave unexpectedly; however there are several articles on the Support site that can help recover your iPhone if the update did not complete.
    If your iPhone will not turn on, start with the steps in the "Power/Battery" section of this article:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    If you just see the "connect to iTunes" screen, the steps in this article can help:
    If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    If you see another symptom, feel free to reply with more information.
    Best,
    Jeremy

Maybe you are looking for

  • HP Smart Web Printing and Firefox

    Was able to update IE8 with Smart Web Printing, but not working in Firefox.  Will an update be available for Firefox? 

  • SUBMIT works in one server and fails in another!!

    Dear All, I have the following SUBMIT statement that works in one server perfectly and fails in another with SY-SUBRC 8 [ Error in job scheduling (JOB_SUBMIT) ].   SUBMIT riaufk20 EXPORTING LIST TO MEMORY AND RETURN WITH SELECTION-TABLE seltab. Below

  • Ipod is on the desktop but not in iTunes

    I connect my ipod to my computer and it shows up on the desktop, but I can't download music I've bought from iTunes to my ipod. What do I do?

  • How to open CD/DVD tray if the MacPro won't boot

    Just a few days ago I updated my version Safari on a MacPro. After the upgrade, my computer, I got a message on the reboot that said that it cannot read the disks I inserted. Since then, I can't get the machine to start at all. I'd like to boot it up

  • N8 Social Network Problem! HELP ME

    hi, i have a Nokia N8, when i open the social software on my phone , i just see an "add social network" and when i open that, just see a page that show" Select community" but the list is empty and blank page. pls help me, i unistal and renistal this