Conduit is messing me up.

I just want it gone.
" Open your Firefox browser and type “about:config” in address bar
Now you can see a list of items “Preference Name” and its values. Now type "search” in the filter box on top of that window...
Check all strings contents as "CONDUIT" - and rightclick-reset.. "
i follow these instructions but they only took me so far. Browser.newtap.url wont reset to default, i cant even change it's value. any ideas how to get rid of it? (without losing all my ad-ons and etc)

When you view the browser.newtab.url preference in about:config, does the status show "user set" or "locked" or something else?
Recently a number of users who installed DivX have reported uneditable home page and new tab settings in Firefox, traced to a program named Search Protect.
Two ways that your settings might get switched when you exit and restart Firefox are:
(1) user.js file
This is an optional settings file Firefox reads at startup which preempts your previous session settings. Your "More system details" shows that you have a user.js file. See the following article for information on how to track down whether you have a user.js file and how to remove it: [[How to fix preferences that won't save]].
''If you do not see file extensions like .js, you can turn off hiding of file extensions using the steps in this article: [http://support.microsoft.com/kb/865219].''
The user.js file usually is created by external software and may return if the cause is not removed. This may require a visit to the Windows Control Panel, Uninstall a Program, or clean-up using tools such as the ones listed in this article: [[Troubleshoot Firefox issues caused by malware]].
(2) "Surfing Protection", "Home Page Protection", etc.
Recently users have discovered that their security or utility software has an added feature that prevents changes to their home page setting, both unwanted and wanted. If you use Advanced SystemCare or other popular security/utility software, see whether it has this feature and turn it off so your changes do not get reverted.

Similar Messages

What is 'OSX/Conduit.A' malware? and why is it affecting my file 'ct_scripting.rsrc'?

I am running Virus Barrier X6 on my MacBook Pro with OSX 10.8.5. I got a message that a virus was detected and that file ct_scripting.rsrc was infected with the 'OSX/Conduit.A' malware. Virus Barrier appears unable to repair the file and my only option was to quarantine it. Since doing so my computer has been running like a dog. Does anyone know what this is all about and what I have to do to fix it. Any help much appreciated.

You should not allow anti-virus software to remove stuff like this. It can make a mess. For removal, see the Conduit removal section of my Adware Removal Guide.
Note that, although VirusBarrier is really good at detecting Mac malware (and potentially unwanted applications, like Conduit), it's a bit heavy-handed and can cause system performance issues. I'd advise trying to uninstall it, and see if that improves your system's performance. To uninstall it, you need to run the original installer, which has an uninstall button. If you no longer have the original installer, re-download it.

Aperture randomly messing up my 'Date' metadata! Why?

I've just come back form Disney World.
Now, for this example let me just explain what's happening with only my Nikon D300 photo's.
I have 476 photo's and set them all to have a timezone of GMT-5 to show the correct time/date.
Fine.
Now, if I click out of Aperture then back into it, Aperture does some weird update flicker thing and about 5 photo's in my viewing grid now have 6 hours added onto their EXIF Date time!!
eh?!
Also, if I double-click a photo to view it alone, sometimes Aperture adds 6 hours onto that photo too!
I've spent the last two days sorting the time zones and dates of my photo's from 3 different camera's, 2 iPhone 4's, an iPhone 5 and an iPad... Around 2000 photo's!!
I've spent around 20 hours sat in front of my computer, sorting out the time zones and date/time of every photo so that they are all in order!
Now Aperture is randomly messing it all up!!!!
Arggggggg!!!!
What
Is
Going
On
ShalI ditch Aperture for Lightroom?
I know Apple have neglected their software for some time now but this is absolutely ridiculous... and preposterous!!
Things have certainly sunk very low indeed when you can't trust a piece of professional software with the most basic of tasks as keeping your essential metadata free from random corruption.
Pathetic.

We are just users here. Spare us your frustration, bolded statements, multiple exclamation points, emphatic layout, insults, daft talk, and idle threats. _We provide useful information for free_. Respect that.
If you wish to comment to Apple regarding Aperture, you must use the only Apple-approved conduit. This is available from within Aperture, at "Aperture ▹ Provide Aperture Feedback".
If you specify how you prepared your cameras (or not) for your trip, how you changed them while traveling, what changes you specified during import, what changes you've made since import, and how the results differ from what you expect, I'm sure we can help you trouble-shoot your problem. Time-zone issues _are_ frustrating to deal with -- but they are also, usually, solvable.

Smooth switch from Pylon Conduits to XTNDConnect PC, to sync Palm with Lotus Notes

I've used Pylon Conduits (software purchased from sybase.com) for years, to sync my Palm Zire 72 (Palm OS 5.0) with Lotus Notes at work. I also used HotSync to sync the Palm with my home computer's Palm Desktop. Essentially a 3-way calendar sync, very convenient!
There was a documented Pylon problem with recurring entries turning into duplicate entries, and there were occasions where I'd delete an entry from one calendar that didn't stay deleted after sync'ing. However, all in all, my imperfect 3-way sync was worthwhile. At least the entries erred on the side of caution--better too many than not enough.
Sadly, I learned, Pylon issued an "end of life" notice earlier this year. After my office pushed down a patch that messed with Pylon, I was recently forced to find other conduit software. EasySync was recommended to me, but I can't remember what flaw prevented my using it--maybe it wouldn't sync Lotus Notes recurring entries at all? Can't remember.
Anyway, with low expectations, I tried XTNDConnect PC software (another sybase.com product, $60, to replace Pylon). For what I use it for (calendar, to-do, memos), XTNDConnect PC is marvelous, better than Pylon Conduits! Simple, yet powerful. I guess it's pronounced "extendConnect PC," but I will ignore the cumbersome name. Its conduits are not just for Palm and not just for Lotus Notes either, but when you tell it what you're using it for, it is so friendly as to show only your relevant options.
XTNDConnect PC handles recurring entries nicely. And it addresses how Contacts fields differ in Palm vs. Lotus Notes: It shows how/which fields are mapped by default, plus it allows you to customize field mapping for all Contacts fields.
One change I had to figure out was that while Pylon sync'd Palm's "Memos" with Lotus Notes email "Drafts" folder, XTND instead syncs Palm's "Memos" with a Lotus Notes "Journal" database (which I had to establish and bookmark on my work computer). No big, once I figured out what was going on. I got some help from XTNDConnect PC customer service--free by email, and responsive within hours.
I saw in perhaps old specs for XTND that for email, you have to install some additional software (to supplement XTND) if you're syncing a Palm using OS higher than 3.0. However, I can't say anything more about this because I don't use the email conduit.
--Lisa
Post relates to: Zire 72

Lisa,
Welcome to the Palm forums and thanks for that great feedback!
Alan G
Post relates to: Treo 755p (Sprint)

My MAC is running very slow and i am a complete novice and don't know what to do. i have had my Mac since 2008 and its probably in a mess. if you can help i would be grateful. EtreCheck version: 1.9.15 (52) Report generated 8 September 2014 09:09:26

My MAC runs very slow. Rainbow wheel every time i try to go somewhere. Im a complete MAC novice. Only really use it for iTunes and email. the odd document here and there. The odd spreadsheet. Was brought up on a PC. I would imagine my system is in mess. I think i downloaded that Mackeeper which i have just discovered was not a good idea. I found a thread about EtreCheck and it suggested i posted the report of my machine which i have done.I only have 2GB of space. Not sure how much i have left. My wife keeps putting photos on here like they are going out of fashion. Bought the machine in 2008 because everybody said you have a MAC. I've never really got to grips with it but at least it worked. Now it does not run very well at all. That spinning wheel is driving me mad. HELP please, never ever used a forum light this either so please go gentle on me. Cheers Paul
EtreCheck version: 1.9.15 (52)
Report generated 8 September 2014 09:09:26 BST
Hardware Information: ?
iMac (20-inch, Early 2008) (Verified)
iMac - model: iMac8,1
1 2.66 GHz Intel Core 2 Duo CPU: 2 cores
2 GB RAM
Video Information: ?
ATI Radeon HD 2600 Pro - VRAM: 256 MB
iMac 1680 x 1050
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 0 days 0:31:45
Disk Information: ?
Hitachi HDP725032GLA380 disk0 : (320.07 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 319.21 GB (117.84 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information: ?
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Bose Corporation Bose USB Audio
Apple Computer, Inc. IR Receiver
Gatekeeper: ?
Mac App Store and identified developers
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.macpaw.CleanMyMac2.Agent.plist Support
[running] com.trusteer.rooks.rooksd.plist Support
[loaded] net.sourceforge.MonolingualHelper.plist Support
Launch Agents: ?
[running] com.trusteer.rapport.rapportd.plist Support
User Login Items: ?
iTunesHelper
Internet Plug-ins: ?
Google Earth Web Plug-in: Version: 5.1 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
AmazonMP3DownloaderPlugin101749: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Outdated! Update
iPhotoPhotocast: Version: 7.0
QuickTime Plugin: Version: 7.7.3
eMusicRemote: Version: (null) Support
eMusic: Version: Unknown
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes: ?
Flash Player Support
Flip4Mac WMV Support
Trusteer Endpoint Protection Support
Time Machine: ?
Time Machine not configured!
Top Processes by CPU: ?
      2% iTunes
      2% WindowServer
      0% coreaudiod
      0% fontd
      0% rapportd
Top Processes by Memory: ?
178 MB Finder
133 MB com.apple.WebKit.WebContent
109 MB iTunes
92 MB Safari
63 MB com.apple.quicklook.satellite
Virtual Memory Information: ?
24 MB Free RAM
821 MB Active RAM
807 MB Inactive RAM
291 MB Wired RAM
338 MB Page-ins
680 KB Page-outs

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */   /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\$[0-9]+\$\$.+\$/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p) if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/$L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA$|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Why does my safari browser frequently gives me a gray screen? I resetted my safari many times and it doesn't help. Also sometimes when I scroll it gives me this weird scrolling effect where everything is either upside or messed up.

Why does my safari browser frequently gives me a gray screen? I resetted my safari many times and it doesn't help. Also sometimes when I scroll it gives me this weird scrolling effect where everything is either upside or messed up.

This article is for startup but it might help. http://support.apple.com/kb/ts2570

I have been really messed up and defrauded by your employee. I have the email proof through this site, besides witness's.

I have a record of my email and post regarding my problems with Internet Explorer 11, with my Windows 7, not working and connecting to other sites not nearly working as well as Int. Explorer 10. I was just told by support since I didn't have a case number,
I had no proof. My email account in Microsoft is the same as with Verizon. So, I have proof on this site. Now, after I posted my complaint reg. Int. 11 not working nearly as well with my Windows 7. An employee from Microsoft took control of my computer for
the 2nd time without notice. I was SO VERY clear about wanting to go back from Int.Ex. 11 to Int.Ex.10. An employee actually restored by computer without me asking from 10 back to 11, after I had some issues with hackers. As stated in my emails to you, Int.
Exp. 11 never seemed to be very compatible in working with the add-ons and communicating to other sites. The guy who took over my laptop without permission, I thought was helping, ignored everything I asked for. I worked through the night and for about 10
hours with him. I had to make 16 backup/restore disks, per him doing all the actions through Homegroup. I didn't even know u could take over my computer controls without permission. He made changes after changes, while I mostly kept my hands off the keys throughout
the night and the day yest. I was just putting in disk after disk when it would pop out and he had the notice keep popping up, when he wanted me to change disks. I have not slept or ate for two days, cuz I kept working through hardcore stress. I didn't even
follow what changes he was making cuz it was going to fast with things popping up everywhere. I would just have to ender Adminstrator ID and enter a few items. I did not make an alteration, cuz I did not want to mess it up. He completely ignored my email/post
about consistently wanting to go from Int. Exp. 11 back to 10. I was so ill and tired, that I could barely keep up. After working with him, by just inserting disks mostly, I sent an email at the end to Microsoft saying that I don't think his repairs would
work. This due to many issues, but mainly still not getting the add-ons for my different drivers. I had Google Chrome, Bing and the Int. Exp. 11 I wanted reversed, cuz he still could not get all the add-ons to work, with red checks over them and saying disabled,
as long with other issues. I just kept having to put in my Adminstrator passwords and he used my guest access as well, which I never use. I was so frustrated. NOT NEARLY AS UPSET AS A FEW-FIVE HOURS AGO, when I found it was worse than ever and the main
thing I complained about and asked for, Int. 11 going back to 10, did not happen at all. There was just Int. Exp. 11 and he even took off my Google Chrome. I had no idea that my computer could also look different with different users. Icons being larger and
in different places. It upset me horribly because I am ill cuz the stress I have been under and have not even ate since this began. I have proof via emails and also spent 10 hours following his lead. I had no idea, when I turned my laptop back on, it was NOT
ONLY NOT WORKING CORRECTLY, BUT HE KEPT Int. Exp. 11 and never made the change. There were so many pages up, I could not see what he was doing. It took me 16 disks to just copy all the stuff in the drive. I also used tried to use the small cards, when the
disks went way too fast. Now, my laptop is worse than even, with things saved all over my files, where I have no idea of what is what. He typed in the names to these backup files and I was too sick to keep up at all. I was so exhausted and sick at the end,
I was just glad he was done. Like I said, I sent an email while he was still working on the issues, to you saying that it does not look good at all and would probably not work. He closed the approx. 20 windows that were open quickly, when the last disk backed
up all the changes. I was feeling so horrible, I had to just shut the laptop off and pray. Then, after resting for hours, I turn it on to find NO Int. Exp. 10 and still Int. Exp. 10. Many of the add-ons issues and a bunch of other things were worse than
even. I called in for help, he was pretty rude, cuz I was/am exhausted, sick & upset. My laptop is arranged differently and also does not function correctly. I could have just uninstalled 11 and installed 10, like I asked about in my email. My files even
said Int. Exp. 11 going to Int. Exp. 10. He ignored me and also left my computer way worse in other ways, with software uninstalled and items rearranged. The guy who I spoke to a little while ago said I had no proof I even worked with him. Not only do
I have records of what was sent, I had people swing by and they saw what was going on. I was complaining to them how exhausted/sick I felt for being up so long w/o food, while feeling helpless. The guy I just spoke with gave me case #1278021415. My email sent
you guys while he still controlled my computer is through Microsoft. So, I am certainly not some crazy guy. I actually have been able to fix issues by hackers, etc., worse than this before. Now, my computer is way jacked, I need to work in a bit, and am so
sick over this. Plus, I will probably have to hire someone to reverse all this horrible damage done. I cant believe even the computer looked different under my Admin. name & guest name. So many issues that I did not have and he did not even listen to what
I wanted to change. I could have swithed 11 to 10, but I wanted to know the effect it would have on Windows 7 and docs, if any? I believe he worked on it so long, cuz he felt bad for going into my laptop the day before, without any notice, and restoring my
computer back from Int. Exp. 10 back to 11. He was trying to help, but I did not even ask for any at that time. Now, my computer is jacked, I don't really trust all the backups disk/files, cuz so many. I could tell he knew what was saved where though. He did
it all. I just was assisting, watching and trying to keep up with copying the info and putting in disks. Now, I am stuck with a messed up laptop and your tech wanted money from me, after your guy messed up my laptop bad, crazy things changed in 2 different
settings/names and I have been not able to eat or sleep now for two days cuz of this. Then, your guy questioned if I was telling the truth. I have lots of property and am successful. I just didn't feel I should pay a company for unauthorizingly changing and
breaking my stuff, while making me stressed and ill. I have 2-3 techs that handle issues, if I don't feel like dealing with them, but I actually know what to do on computers pretty well when not sick and rushed. I am no tech, but certainly no idiot. Its not
hard to see things were not going well with red warnings all over the place and saying add-ons were disabled with big red marks over them. I am sure your tech knew, that is why he closed it so fast. Why did he not even try to change what I asked in my email??
He completely ignored me and now I am ill and have a laptop way worse. Suppose to do some work in a bit, but I am so exhausted, hungry and back issues from all this typing leaning over (had X-rays a few weeks ago). I don't know what to do at this point off
exhaustion and also being questioned if I was making it up or something. I have witnesses and the email. My headed on email that I sent through Microsoft is I want to go from Int. Exp. 11 to Int. Expl. 10, cuz the add-ons don't work as well and I get booted
way more easily, or cant even reach other sites. I know it can be restored again, but it had issues before that I spend time and money fixing. I feel take advantage off and now blackmailed cuz your employee insisted that I pay for him just looking at the mess,
your other employee created. Just makes me more sick. I could trust Int. Exp. 11 to work and now I feel no trust and much deception by your company. I will probably be sick for days and I know my back is out again and I am cramping cuz no food and ALL stress.
I had an employee over watching me deal with all this happening, not friends, etc.. I saw he was using Homegroup and took down a few things. I knew it wasn't going well, but was in no shape to argue. Are you guys doing to do anything about this, or put
the blame on me for trusting your employees. I just asked a couple questions and complained. I never said anything about hacking into my computer and messing my life up. This just is not right at all. A laptop is a pretty cheap fix for me, but I did just pay
a guy over $200 to get things working well again cuz of hackers utilizing all the negative aspects about going onto some sites. I cant believe this happened. I cant believe this came from a large company, which I thought I could trust. Again, I have the email
I sent while he was stick backing up the changes. It took hours, literally for all those darn disks. What will you guys do about this, cuz I am too sick to do anything for a bit. I was in the hospital just a couple weeks ago, cuz of stress and issues of this
sort. Its so wrong!! I want to give my info on here, but I am sure you will have it. The guy even said I didn't need to put my email address, I believe, or was it name, but I put it on my email sent anyway. I never lie!! I look forward to your
response, C. York Also, the email address I use is for Verizon and I would prefer if u just sent it there or both places. I don't even want to look at this thing for a while, but my anxiety over this will probably force me to. I wish I could put
in a phone number. Maybe I can somewhere, cuz I would like to know what you are thinking about all this. I know I got wronged, but I wish I knew who exactly. Like in my 2 email, while he was working, I saw "Hagan", I believe in response to a first
post. I responded and asked question after reading it. I noticed when I went to post in public a bit ago, that I had never done that before. Just sent email direct, especially the 2nd, in which I have confirmation from your company. Again, last guy gave me
case #1278021415. I thought I could trust your employee, so I did not get a bunch of info from him. I hope u know who was working on it, since he was when I emailed you. If you don't get my info somehow, please email me here, so we can communicate. I might
post this a few places or keep it to post. I am so upset and shocked. Thank you! C. York

What I wound up doing was installing the newest of the newest versions of firefox (it's at 5.0 or something now, I think). That just made all the plugins, add-ons, and extensions I wanted to get rid of obsolete and it auto-removed them on its own.
I do really appreciate you taking the time out to try and offer some solutions though. Thank you very much for your effort!

Messed up Windows 8.1 install after using Boot Camp 4 drivers

Hey guys, I just finished successfully installing Windows 8.1 on my Mac with Lion. There were no issues there, but I royally screwed up the Windows partition after trying to install the Boot Camp support software from a USB flash drive. I didn't look into it enough and am now realizing (after the fact of course) that I needed Boot Camp 5.1 for support for Windows 8.1!
I realized that something was wrong when I tried to install the drivers and software from my Boot Camp 4.0.4 and I received a prompt on Windows telling me that it expected Windows 7 instead and then asked me to run in compatibility mode to see if that works. I stupidly clicked yes and then my Windows locked the screen on me. So of course, I unlocked it and the display is all messed up with my battery indicator at the top left, most of the screen is black and a small portion on the right side is not black. It instantly locks itself again. I can only repeat the process with no way to correct it (that I know of).
Is this install of Windows 8.1 salvageable? I am getting the new drivers from Boot Camp 5.1 now, but it won't help if I can't even get to the desktop for Windows. Help!

Right - this would be the easiest thing to do. Will I have issues the Windows license being activated again? I have actually never had to reinstall before so I have never had license issues.

I updated Xcode 5 to Xcode 6.0.1. It messed up my previous apps and i don't know how to fix it. Is it possible to uninstall Xcode 6 and go back to Xcode 5?

Hello,
I updated Xcode 5 to Xcode 6.0.1. It messed up my previous apps and i don't know how to fix it. Is it possible to uninstall Xcode 6 and go back to Xcode 5?

I found this solution http://objcsharp.wordpress.com/2014/09/21/how-to-get-back-the-ios-7-sdk-after-up grading-to-xcode-6/

HT1338 just what is the new software upgrade 10S 6.16. EVERY TIME I PUT NEW SOFT WARE ON MY IPOD 4TH GENERATION TOUCH IT MESSES UP MY IPOD IN ONE WAY OR ANOTHER. USUALLY IT CUTS IT OFF OF WI FI AND IT WON'T CONNECT!FI

I am afraid to download the new update software ios 6.1.6. Because everytime I let it put new software on, It makes my Ipod 4th generation mess up one way or another. Usually it makes the wifi go off and I cannot get it back on. Then I can't even use the ipod! I am having a problem now with it shuffling. Do both red x's one on each corner right top and left top need to be on for it to shuffle? Thank-You; Sherry PS, I do not have a Mac. I have a dell window 7. and I don't want windows 8. I have heard nothing but bad about it!

Nope, though it did allow me to get some missing songs back onto my iPod. That's something. But neither "Back in Black" or "Dirty Deeds" show up anywhere on the Touch. Could this be because iTunes has no deal with AC/DC?
Quite frankly, at this point, I'd really rather not have the "ease of use" of iCloud attached to the iPod. It's not like I change my playlists that much. It would just be nice to get what I want onto my MP3 player. Not sure which one it was: iCloud, Music Match or the Air Port but the only real result of all the $ I plunked down is seeing all of my Wife's 231 Christmas songs popping up on my laptop. Really don't want them here. She SURE AS **** is sick of seeing all of my stuff on her computer.
Thanks again.
B.

How do i fix the fact that my daughter synced her iphone to my account now I have all of her conacts and most of mine on my phone. my contacts are a mess along with favorites

my daughter synced her 3g in my account accidentally now since ive synced my iphone 4, her contacts and mine are combined and my contacts are a mess . example, my favorites have a few names and numbers but some are gone completely, and in contacts some are gone completely too. VERY Frustrated please help if you can. I use windows xp

I updated to iOS 5.0.1 days ago and didn't receive that notification until just now...
This time I synced new photos I took yesterday, and it gave me the:
"iTunes Sync: 54 items could not be synced. See iTunes for more information"
Perhaps it kicks off when new items get synced.
I've decided to rent a movie yesterday. Once it gets deleted, I'm curious to see if it jumps to 55 items.

Best Buy is a mess, or worse.

Best Buy is a mess, or worse. I just signed up for Amazon Prime. Here’s why:
I purchased a laptop that arrived with a non-functioning touchpad. I simply wanted to exchange this broken computer for a working model. Best Buy could not accomplish this, and showed some abysmal customer service in the process. I thought somebody at Best Buy should know. Below are the details.
I ordered an HP Envy Touchsmart Sleekbook with a 1TB HD and 8GB memory (SKU 9268057) on 1 January 2014 through BestBuy.com. The computer's specs were good and the price was great ($399), so I pulled the trigger on the purchase.
The computer arrived quickly and as promised, but after a 10-15 minutes of use, the touchpad “click” would stick down and the computer would be remain constantly left-clicking. In other words, the computer was not useable.
I visited the Best Buy store in Reston, VA (store 297) and showed the problem to the Geek Squad. They said the computer could be sent for repair (approximately 3 weeks), or I could exchange it for a new one. Opting for the exchange, I took the computer to the customer service counter. I was then told that the computer was an online only item and I would have to call 1-888-Best-Buy to exchange it.
Issue #1 – I bought the computer from Best Buy and wanted to exchange the computer at Best Buy. As a customer, I simply do not care if your internal inventory systems list an item as online only. If visiting Best Buy to exchange a Best Buy item, I expect my very basic request to be honored.
But fair enough, I understand. I called the number, navigated a horribly designed IVR, then waited on hold for 30 minutes. Apparently, I was transferred to Tech Support in error. Tech Support said I'd have to be transferred again and wait on hold again. I said that waiting another 30 minutes was unacceptable and asked that I be transferred directly to a person who could help. At this point, the person in Tech Support hung up on me.
Issue #2 – Despite my being courteous and polite on the phone, the inconvenience of my request caused this person in tech support to commit an indefensible disservice to a paying customer. I can think of few things in this world that surpass the rudeness, gall, and unprofessionalism of hanging up on a customer. How little training are these people receiving that they would hang up on anybody, much less a customer?
I called 1-888-Best-Buy again, waiting on hold for 30 minutes a second time. This person was more helpful. A shipping label was promptly emailed to me and I sent back the computer. A few days later, I noticed that my credit card was refunded for the computer, but this was extremely odd given that I wanted an exchange for the exact same computer.
Issue #4 – The Best Buy return forms need to be vastly clearer. A customer needs to be able to indicate that the product is being exchanged, not returned. I placed a handwritten note on the form, but apparently nobody at the return center bothered to read the note.
I called 1-888-Best-Buy a third time. This time, I spoke with a very nice lady who was (frankly and unfortunately) clueless. She said that since the money was back on my credit card, I could simply buy the computer again. I explained to her approximately a dozen times that I wanted an exchange and that if I repurchased the computer again, I would not receive the sale price because the computer was no longer on sale (I believe that the price was then $699). In other words, the failure of Best Buy to correctly process the exchange would cost me an extra $300 if I was to repurchase the computer. The customer service agent could not resolve the problem and then transferred me to a new person.
Issue #5 – From my first phone conversation with a customer service agent, I was given an RA number. Subsequently, I was told by everybody with whom I spoke that they could not look up my order or exchange via the RA number. Why does Best Buy give an RA number if it is subsequently useless? This is a giant waste of your customers’ time.
I explained the situation a second time to the new customer service representative. He understood the issue and was very helpful in resolving the issue. After a few minutes of investigating, he came back on the line and said that the computer was no longer available, but that he would complete the exchange with a like product (HP Envy with 1TB HD and 8GB memory). This resolution was exceptionally fair and met my expectations (the new computer had a price of $999, after all).
When this new computer arrived, I realized that it was similar but had some substantial and material differences. The keyboard is not backlit, the screen has very poor resolution (I’ve spent hours trying to resolve this issue to no avail), the touchpad is difficult to use and unresponsive, the monitor does not open beyond 90 degrees (Okay, maybe 95 degrees…but this makes the computer impossible to use on a desk, or more importantly, on a lap. Seriously, why would HP design a computer like this?? You have to stoop down to see the monitor because it simply does not open wide enough), and the laptop body is horribly designed with all of the weight on the back, leaving the computer constantly unbalanced and the touchscreen 50% useless). As I discovered, these differences all boiled down to a very small detail: The original HP I purchased was a Sleekbook, while the new laptop is not. One small word, one big difference.
I then went back to the Best Buy store in Reston, VA and explained the situation. My request was to exchange the HP Envy that I now possessed for the same model that I originally purchased (the HP Envy Sleekbook). The lady at the customer service desk said that she could not perform the exchange. Her rationale was that the exchange could not be made if the new computer would cost more than the original computer that I purchased. I explained that I was now in possession of a $999 computer and was wanting to leave the store with a $699 computer. This would net Bet Buy $200. Regardless of that fact, however, my request to her was very basic: I purchased an HP Envy Sleekbook, the first exchange did not work, and I still expected to receive an HP Envy Sleekbook. She then went to find her supervisor.
Issue #6 – Why can Best Buy employees not make a decision? Can Best Buy please empower somebody? Waiting around at the counter while employees search for a supervisor is unacceptable in 2014. If you need an example, visiting an Apple store would be hugely beneficial.
The supervisor, James {Removed per Forum Guidelines}, then arrived. I explained the situation a second time. James verified that the computer I originally purchased was indeed available at a nearby store. But, he would have to charge me an extra $300 for the exchange. Thinking that this was preposterous, I asked him to explain. He said that he could not verify the price that I originally paid on January 1st. Conveniently, I had a smartphone in my pocket and offered to show him the receipt from my purchase.
As I did with the first employee, I explained again my very simple request to exchange the HP Envy Sleekbook that I originally purchased for a functional version of the same. He said that this was impossible because I was shipped an HP Envy Sleekbook as an exchange. I explained that this like-item exchange was the decision of Best Buy and that I had no control over what I was shipped by Best Buy when they were choosing an equivalent product. Nonetheless, all of those facts notwithstanding, I was now in possession of a $999 product and wanted to exchange it for a $699 product. THIS WOULD NET BEST BUY $200! James {Remvoed per Forum Guidelines} was unwilling to hear any of this, said I would either have to either keep the HP Envy Sleekbook or pay $300 extra to leave the store with the computer that I originally purchased for $399. These were the options, take it or leave it.
Here’s the bottom line: Best Buy won mightily. Best Buy got its way. I did not. I admit it, Best Buy is the victor. Congratulations.
I could continue to fight for an exchange, but in Best Buy’s victory, the archaic process and automaton employees have worn me down. I’ve now given up. I’ll keep this sub-par, hardly useable computer. I’ll also hate it. I’ll also scorn Best Buy when I log on every morning and every evening.
I’m not without options, though. As a matter of fact, I’ve now joined Amazon Prime. The Amazon service is amazing and I encourage every Best Buy customer to do the same. You order heavily discounted products, you have the help of many customer reviews, and the products arrive at your door the next day. I’ve already spoken to Amazon’s customer service team, and the experience was first class. Since my Best Buy experience, I’ve already ordered an iPad and Nikon D3200 for my wife’s Valentine’s Day present.
Best Buy could have had these sales. James {Removed per Forum Guidelines} and the Reston store won the battle, though. The price of losing the battle is that I have to keep a $999 laptop. The price of the victory for Best Buy, though, is that a lifetime of sales will now be channeled through Amazon Prime.
I expect Best Buy to do nothing after receiving this note. But, my ideal resolution: Please have the manager of your Reston store, along with James {Removed per Forum Guidelines}, write me a letter of apology. It would be wonderful, and go a long way towards resolving the situation, if both the manager and James {Removed per Forum Guidelines} would acknowledge that when given the opportunity to do the right thing, they instead chose to hide behind inflexible and inappropriate company policy. When given the opportunity to surprise and delight a customer, they instead chose to not lift a finger to make things right. When given the opportunity to win a loyal customer, they instead chose the easy path that resulted in alienating a customer.
All customers have a choice. My choice is now Amazon Prime.

Hello cathacker,
Buying a new computer should be fun and exciting and not fraught with problems after the fact. I deeply regret the numerous obstacles to receiving a successful exchange for your defective machine and for any resulting inconvenience.
The problems that you encountered are not helpful or endearing in the remotest measure. Having to cope with an unprofessional telephone representative is not the least of the unfortunate circumstances you describe, and for that above all I offer you my own personal apology. There is never a circumstance where behavior of that kind is appropriate and you shouldn't have had to cope with it.
I was gratified to read that your subsequent call to arrange an exchange through BestBuy.com was successful and netted a comparable computer for the same financial outlay. I was disheartened to hear that, while the offer met your expectations, the hardware did not. I know that your objective was to exchange the substituted device when you revisited the Reston store, but were you offered a refund during your conversation?
In any case, it's clear that the Reston store and BestBuy.com created a disappointing situation for you with this purchase. Certainly, this was not our goal. While I understand your decision to pursue a relationship with one of our competitors, it remains my hope that you will one day give Best Buy another chance to win you over.
Please know that i'm grateful for your eloquent remarks and for taking the time to compose and present them, both here and on our Facebook page.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Itunes 7.2 folder organization messed up

After installing itunes 7.2 for windows, I noticed that my songs are being sorted not by Artist\Album, but by Album Artist\Album. Why is this? I never had this problem before.
example.
Song: Hora Staccato
Artist: Heifetz
Album: 1936 Recordings
Album Artist: Emmanuel Bay
This should always be stored as \itunes music\Heifetz\1936 Recordings.
But now, with itunes 7.2 it is stored as itunes music\Emmanuel Bay\1936 Recordings\
This is really counterintuitive. It should organize as it used to, by Main Artist, not Album artist. My folders are all messed up now.
Anyway to fix this? Or is this the way itunes 7.2 is just going to be? The last release of itunes also had problems with folder organization.

Actually I know exactlty what stradvcl is referring to, because I am running into the same problem. Thus my search in the forums.
Usually Ive had no problem in importing a song into iTunes, and changing the song IN iTunes to read as follows.
Name of Song: DAYS `EUREKA OPENING MIX`
Artist: Anime
Album : Eureka seveN OST 1
Album artist: FLOW
And the Windown path would look like this
C:\Documents and Settings\Varxtis\My Documents\My Music\iTunes\iTunes Music\Anime\Eureka seveN OST 1\1-01 DAYS `EUREKA OPENING MIX`.mp3
Notice It goes Artist>Album>Song Title
Album Artist would not even be part of the path, which is exactly what I want.
but now it shows
C:\Documents and Settings\Varxtis\My Documents\My Music\iTunes\iTunes Music\FLOW\Eureka seveN OST 1\1-01 DAYS `EUREKA OPENING MIX`.mp3
Which goes AlbumArtist>Album>Song Title. it doesn't even include the artist as part of the path. How annoying.
It makes a HUGE difference to me because I need everything in "iTunes Music" library in windows to be pathed as Artist>Album: Song Title. I use a different MP3 Player so, it's almost impossible to have half one way (those that have albumartist) and half another (those that don't) BTW, Sorry apple. . .no Offense. I've had and loved an iPod. . . but it died and I got this as a gift.
I never changed any settings, and quite honestly it's been about a month since I had to update my MP3 player music (thus noticing the problem). So, there HAS to be a reason for it to change. And more importantly, a way to change it back.
"it's just new" is not going to cut it. iTunes is special for its efficiency for sorting music and organizing it. There has to either be an option, or a fix. Anybody know what it is?

My new MBP is really messed up and I am wondering what I should do.

(sorry for the mess of a post. I just had the good news of having brain cancer and they put this dressing all over my entire head I can barely see, but I want to post this, so I am going to give it a shot.)
I went to see a genius at the local apple store. After spending 1 hour trying to fix all the software and hardware issues, he went to the back of the store, came back and said we are getting you a new MBP with all the equivalant upgrades you had with the other one (the one that had all the problems). I received the new MBP, the same genius said if I leave my old MBP with him he will transfer all the data over and call me when it is done. I got the new MBP, have had it for about 3 weeks and there are more problems than ever. I have no idea what this would do to a new computer but the genius transfered all my data/files/settings over to my new MBP and he did this before or without fixing all the software problems I was having on the computer he transfered my date from.
Now my software updates... is not working. I read the article, trashed 3 apple.softwareupdates.com preferences wit no help. I find out that he said after I asked about iLife; "yes you will get iLife, all Apple computers come with iLife. There is no iLife 09 just my old iLife 08. When I spotlight iLife 09, no iLife comes up only in emails. It does not even pick up my old 08iLife that is in a folder which was transfered over from my old computer.
The manager at the apple store said to install iLife09 from the gray disk. However, for some reason the new updates my computer needs are not triggering the software updater telling me there are new updates. It looks like the genius did an update before I picked it up and it updated one security issue, but no iTunes 9/1/1 or any other updates I should have received when I look at all the recent MBP update (Apple updates only) list.
When I do go to look at the current updates for this computer it brings me to an Apple website that has all my old updates from the old MBP and in a Finder file it shows all the updates from the old computer and just the one that the genius updated for me.
Does any body have any idea what I should do? It is frustrating. I would like to just start from the beginning with the new computer, wipe everything off and install it all new and get rid of all the stuff from my old MBP that was transfered to my new MBP.
Thank for any help.

I would wipe the hard drive and start from scratch. The only thing I would save from the old comp are documents, movies and music also make sure you have any passwords or mail that you need to keep. I would avoid Time Machine and just do a normal backup. Boot from the installer and go to disk utilities in the menu and erase the hard drive. When that is done do a custom install and avoid any demos and software you don't use. Install QuickTime 7 from the optional installs.
Then manually download and install the OS updates before installing any third party apps avoiding the combos. Depending on your install OS version you may not need all those below.
http://www.apple.com/downloads/macosx/apple/macosx_updates/macosxv1061update.htm l
http://www.apple.com/downloads/macosx/apple/macosx_updates/macosxv1062update.htm l
http://support.apple.com/kb/DL1018
When you are done run software update and install the security updates only. When you are done with those you can install whatever application updaters there are and then move on to installing your third party apps.
Hope everything works out for you.

Photoshop CC messes up text colors, layer effects and whole layers?!

Hello
I was just working on several documents when something strange happend - out of nothing the appearance of fonts,layers, backgrounds etc changed. white color turned black. some layers had total different colors ( bitmap layers, no shape layers) - everything looked really messed up. I thought its some display bug in photoshop cc so I saved my document and restartet everything - fun thing -> it did save with these alterations.
Whatever happend, I have the problem in 2 documents, i can't reproduce it - one was a pretty big psd file - the other one was a fairly new one. thank to timemachine i was able to recover my file but as of now I'm kind of scared what happend - did anyone encounter this bug? Can i somehow provide more info on that topic?
Retina Macbook Pro 15, OSX 10.8.4 and newest photoshop CC via teamcloud.
Thanks

You may have hit CMD I and inverted the colors. Move your cursor over the image and see review the values in the info palette.
If they are reading correctly to what you see on the screen your image is altered and posisbly doing an invert again would restore you.
If the colors are reading opposite, then you have some sort of display issue.

Conduit is messing me up.

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