Configure CRM, what books to read? (starter question)

Hi, I'm complete new to SAP. I read now many basis books what give me a overview about SAP. But what is not clear, and i want to know what books or other source you can recommend.
I want to learn how configuration works. Sample; In CRM there can be a complaint or service request. Assume, a delivery exist out of 100 products, but only 98 are delivered. The user file in online a complaint and the employee decide to give money back. When the employee fill in a "credit form" (or someting) SAP should automate the credit ..
This is a simple sample, but how i can learn to configure such event? (what book at sap-press.com does cover this kind of things) or where i can find how this kind of things exactly works?

Hi,
You can download the config guides from Service mkt place.
Good luck.

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    wdpcpa wrote:
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  • What html code will start an EXE (program) with a click on a webpage link?

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    <FONT color=#ff00ff><strong>Click the link below to download a special software program for your PC.</strong></FONT><br>
    <br>
    <a href="http://jdmcox.com/"><strong>Cox Website</strong></a><br><br>
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    <table width="80%" border="2" cellspacing="2" cellpadding="2">
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    <br></center> 
    <table width="100%" border="0" cellpadding="2" cellspacing="0" bgcolor="#CCCCCC">
        <tr>
          <td bgcolor="#EFEFEF"> <font size="2">&copy;2002 Sales and People</font></td>
        </tr>
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    Herbert:
    Here is my latest code attempt, but I get messages about the lines in BOLD that I do not understand.
    Perhaps you will see what I need to fix. Sure appreciate what you have found and shared with such a neophyte (aka dumbo).
    Tom
    <!--
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    function RunExe(path) {
    try {
    var ua = navigator.userAgent.toLowerCase();
    if (ua.indexOf("msie") != -1) {
    MyObject = new ActiveXObject("WScript.Shell")
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    } catch (ex) {
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    This Software Allows You To Review Neat Charts of Your Family Tree
    Back
    Click the link below to download a special software program for your PC and your GED file.
    *Cox Website*
    ITEM 1 (AT HIS  WEBSITE) IS  HIS FAMILY TREE CHART PROGRAM.
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      *Show Yarnall Chart*
    *Return to this webpage by clicking on the backarrow after looking at the chart.
    You can update the family data in future years with this program too.*
    ©2002 Sales and People
    Date: Thu, 2 Jan 2014 02:09:18 -0800
    From: [email protected]
    To: [email protected]
    Subject: What html code will start an EXE (program) with a click on a webpage link?
        Re: What html code will start an EXE (program) with a click on a webpage link?
        created by Herbert2001 in Dreamweaver support forum - View the full discussion
    Perhaps this might be helpful:
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    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

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