Configuring CRM Business Package
Hi there,
I am new to EP. Anyway I am currently trying to install a CRM Business Package 4.0 60.2 onto our EP. I think I have successfully imported the business package. I am now configuring it using the guidelines in saphelp.
I am working on the section: 'Syatem Mapping Service'. I am not sure what this section is required. I tried following the steps to 'Enable the System Mapping Service' however on step 4 I cannot locate the 'com.sap.pct.crm.core.services' folder in the 'Service Configuration' section of the portal. Does this mean I ahve not installed the business package properly?
I did a search in the EP server and found a smilar file in the folder: EPFolder\j2ee\j2ee_no\temp\transport\import\EPT and the file is named 'com.sap.pct.crm.core.services.par.ept'. Does this mean anything to anyone?
Any help or advice would be much appreciated.
Many thanks
JoJo
Hi Jo Jo
Which document you are using to follow the steps?
Can you send the lisk for the document
Thanks
Vj
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Thanks for the prompt reply...
But my question is whether I have to make these changes in SAP_CRM system itself or should i create new system namely ISA_B2B,SHOP_ADMIN,ISA_B2R etc.
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Note : If you have already configured the CRM business package, please send me the documentation or the screen-shots of the system defined in portal on my e-mail id([email protected]) -
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Thanks for the prompt reply...
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Note : If you have already configured the CRM business package, please send me the documentation or the screen-shots of the system defined in portal on my e-mail id([email protected]) -
Hi Gurus!
I have a EP6 SP10 installed and configured with ESS and MSS business packages, accessing a SAP R/3 4.7 system. Everthing is running ok!
Now we decided to install the CRM business package into this EP. I did the same steps that I had done for ESS and MSS packages, but CRM iviews are still not work.
- The business package importing was ok!
- The communication test with the backend system (SAP CRM 4.0) was ok!
- The user/roles are configured in EP!
But no iviews work.
Is there any other necessary step to be made?
The error message from the log files is:
#1.5#001143594D25003D00000140000064D40003FF8F0523947D#1125414661756#com.sap.portal.portal#sap.com/irj#com.sap.portal.portal#DEINF.ADRIAN#11820####46e2c1d0196811da80d3001143594d25#SAPEngine_Application_Thread[impl:3]_9##0#0#Error#1#/System/Server#Java###Exception ID:12:11_30/08/05_0027_2164550
[EXCEPTION]
#1#com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component
Component : pcd:portal_content/bc.Bacen/bc.Funcoes/bc.regraCRM/com.sap.pct.crm.container.SapCRM40.All/Customer/customer/Home/com.sap.pct.crm.channelmgmt.specialoffers
Component class : com.sap.pct.crm.channelmgmt.GenericISAComponent
User : DEINF.ADRIAN
at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:969)
at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:343)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)
at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:646)
at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)
at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:232)
at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:545)
at java.security.AccessController.doPrivileged(Native Method)
at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:153)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:385)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:263)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:340)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:318)
at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:824)
at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:239)
at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)
at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:147)
at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:37)
at com.sap.engine.core.cluster.impl6.session.UnorderedChannel$MessageRunner.run(UnorderedChannel.java:71)
at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
at java.security.AccessController.doPrivileged(Native Method)
at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:94)
at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:162)
Caused by: java.lang.NullPointerException
at com.sap.pct.crm.channelmgmt.framework.HttpCommunication.setCookie(HttpCommunication.java:235)
at com.sap.pct.crm.channelmgmt.framework.HttpCommunication.forceSessionID(HttpCommunication.java:128)
at com.sap.pct.crm.channelmgmt.framework.WebInitialCommunications.getSessionID(WebInitialCommunications.java:51)
at com.sap.pct.crm.channelmgmt.framework.SessionManager.checkInternalWebSession(SessionManager.java:68)
at com.sap.pct.crm.channelmgmt.framework.SessionManager.checkWebSession(SessionManager.java:30)
at com.sap.pct.crm.channelmgmt.framework.ExternalWebComponents.InitContent(ExternalWebComponents.java:63)
at com.sap.pct.crm.channelmgmt.framework.ExternalWebComponents.doContent(ExternalWebComponents.java:44)
at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
... 29 more
Best regards,
AdrianoHi Adriano,
Take a look at following forum post by me.
Re: Business packcage for CRM 60.2.3 marketing calendar iview,
regards,
prakash
PS: Please reward points for helpful answer or problem resolved. -
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[Reward Points for helpful answers] -
Hi Alle,
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System Availability
Primary Backend System
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