Configuring email functionality in CHARM

Hello Gurus,
We are at SAP SOLUTION MANAGER 7.1 ,ST 710 07 and have charm configured and operational.
we need to configure email functionality for change in charm status .
So need your help and guidance tu understand the scope such as
1.whom we can send mail
2.content of mail alerts
3.pre-requisites if any
and standard documents that could help me configure the same.
Thanks
Prasanjeet

Hi Prasanjeet,
The email functionality is almost same for ServiceDesk & CHARM.
You can check the below link for more details -
Pep Up Your ChaRM - Part 1: HowTo Create a Smart e-Mail Action
Best Regards,
Tanmeya

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Dear friends Pls sent me details of how to configure email output in SD module.
<REMOVED>
Thanks & Regards,
<REMOVED>

Hi
Idoc Def :Standard SAP format for electronic data interchange between systems (Intermediate Document). Different message types (such as delivery confirmations or purchase orders) normally represent different specific formats, the IDoc types. However, multiple message types with related content can be assigned to one IDoc type: For example, the IDoc type ORDERS01 transfers the "logical" message types ORDERS (purchase order) and ORDRSP (order confirmation).
Idocs are of two types basic type and the extension type .we need to configure the system settings for this process .
IDOC (Intermediate Document) - A data holder.
IDOC is divided in to three parts.
Control Record
Data Record
Status Record
Control record (Table: EDIDC):
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o IDOC type and extension of IDOC
o Sender and Receiver Partner
Data record (Table: EDID4):
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- IDOC created has to strictly follow the hierarchy; else IDOC fails with Syntax error.
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Status record (Table: EDIDS):
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- Status should always be read bottom-up. Status at the top is the latest status.
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§ 64 - IDOC ready to be transferred to Application
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Outbound:
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§ 03 IDOC passed to port OK
§ 12 IDOC Dispatched
§ 16 Functional Acknowledgement Positive
§ 17 functional Acknowledgement Negative
IDoc Type: Defines the segments and hierarchy of segments
o Transaction Code:
§ WE30 To create, change or display the IDOC type and the extension.
§ WE31 To create the Segment
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- IDOC extension is nothing but to add segments to standard IDOC types.
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Segments:
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Parent Segment: Parent of this segment
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Segment Definition (WE31):
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§ WE42 Inbound Process Code
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RFC Destination: System definition of destination.
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Go thr below links:
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/BCMIDALEIO/BCMIDALEIO.pdf
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/BCMIDALEPRO/BCMIDALEPRO.pdf
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/CABFAALEQS/CABFAALEQS.pdf
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/BCSRVEDISC/CAEDISCAP_STC.pdf
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